풀만 하이 퐁 그랜드 호텔(2024년 7월 오픈) 5성

Dear Mr. Sunbum J., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our facilities and found them clean and well-maintained. It is also wonderful to know that our staff's friendliness contributed positively to your experience. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service and a welcoming environment for all our guests. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Minseo P., Thank you very much for your wonderful and thoughtful feedback. We are truly delighted to hear that you enjoyed your stay with us and appreciated our fast service response, extensive breakfast selection and cozy lobby atmosphere. It is especially rewarding to know that your experience was so comfortable that it helped you relax after your business travels. We are honored that you consider us one of the best hotels for business trips in Vietnam, and even more so that you chose to stay with us during your week in Hai Phong. Your kind words are a great encouragement to our entire team. We sincerely look forward to welcoming you back again soon for another pleasant and memorable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Taeoh K., Thank you very much for taking the time to share your feedback while still staying with us. We are truly sorry to hear about the issues you experienced, including concerns with room cleanliness, replenishment of disposable amenities, and the presence of insects in the room. Please rest assured that this is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. Your comments have been taken very seriously and have been immediately shared with our housekeeping and pest control teams for thorough investigation and corrective action. We are also reviewing our cleaning procedures and staff practices to ensure that such situations do not recur. We greatly appreciate your feedback as it helps us identify areas where we must improve. If you are willing, we would be grateful if you could share more details with us at hu… so we can better address your concerns. Should you require any further assistance during your stay, please do not hesitate to contact our Front Desk or in-house team at any time so we can support you promptly. Kind regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Haejun L., We sincerely thank you for taking the time to share your feedback during your stay at our hotel. We are truly sorry to learn that you encountered an unpleasant situation involving the presence of a cockroach in your room. We are also deeply regretful that our staff’s handling of the matter at the time did not meet your expectations, particularly the lack of a timely apology and the inappropriate manner of communication. This does not reflect the service standards we strive to uphold. Our hotel maintains strict housekeeping and hygiene procedures, including regular deep cleaning and preventive pest control measures, to ensure a clean and comfortable environment for all guests. However, in a tropical climate with high humidity, unforeseen situations may occasionally occur, despite our continuous efforts to prevent and address them promptly. Upon receiving your feedback, we immediately arranged a room change to ensure your comfort for the remainder of your stay. Nevertheless, we understand that the initial experience may have affected your overall impression. We sincerely appreciate your constructive feedback. Your comments have been shared with the relevant departments for review, and we will continue working to improve our housekeeping processes and service quality. Should you require any further assistance, please do not hesitate to contact us directly. We hope to have the opportunity to serve you better in the future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Gabjin Y., Thank you very much for sharing your kind feedback. We are delighted to know that you found our hotel in good condition and enjoyed a comfortable stay. Your positive comments are truly appreciated and serve as great encouragement for our team. We sincerely look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL