풀만 하이 퐁 그랜드 호텔(2024년 7월 오픈) 5성

Dear Mr. Yeongkwan K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the room satisfactory and comfortable. Your positive feedback is greatly appreciated and will be shared with our team. We also sincerely appreciate your valuable suggestion regarding the menu selection at our 30th-floor lounge. We understand that having a wider variety of food options, including convenient choices such as cup noodles for guests traveling on business trips, can enhance the overall experience, especially for guests with busy schedules. Your suggestion has been carefully noted, and we will share it with the relevant team for further consideration as we continue to improve our dining offerings and better meet our guests’ needs. Look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Chaihwan L., Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to know that you found our hotel comfortable and were pleased with our facilities. We are also grateful for your kind words about our friendly team members. Your appreciation is a great encouragement for our team to continue delivering warm and attentive service to our guests. Look forward to welcoming you back in the near future, with the hope of providing you with another enjoyable and memorable stay experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Haejun L., Thank you very much for your continued trust and for taking the time to share your feedback following your recent stay with us. We truly appreciate your loyalty and are grateful that you have chosen to stay with us on multiple occasions. Your continued support is a great encouragement to our entire team. We are pleased to know that you enjoyed the comfort of our accommodation and appreciated the convenience of our commuter bus service. We are also grateful for your positive remarks regarding the improvement in cleanliness and hygiene standards. Maintaining a clean, comfortable, and well-maintained environment remains one of our top priorities, and we will continue to focus on regular inspections and consistent service standards to ensure a pleasant experience for our returning guests. Regarding the commuter bus service, we sincerely appreciate your detailed feedback on the condition and comfort of the vehicles. As a valued returning guest, your observations are particularly meaningful and provide us with valuable insights as we continue to review and enhance our guest services. Once again, thank you very much for your continued support and valuable feedback. We look forward to welcoming you back on your future visits and providing you with an even more comfortable and enjoyable experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Hyunjoo S., Thank you very much for sharing your wonderful feedback following your recent stay. We are delighted to know that you had a relaxing and enjoyable experience with us. Your kind words are truly appreciated and serve as a great encouragement for our team to continue delivering exceptional service and memorable stays for our guests. Look forward to welcoming you back to Pullman Hai Phong Grand for another wonderful experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Ji Y. J., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that some aspects of your experience did not fully meet your expectations. Your honest feedback is highly appreciated, as it provides us with valuable insights to continuously review and enhance our service standards. Regarding your inquiry about the Pullman Haiphong Fast Track service, we would like to kindly share that requests handled by our Customer Service team may require a thorough review and coordination with relevant parties to ensure accurate and comprehensive information is provided. Depending on the nature of each request, the review and resolution process typically takes approximately 5 to 7 business days. We sincerely regret if the waiting time caused any inconvenience and truly appreciate your patience and understanding throughout the process. Regarding your comments on the in-room facilities, we greatly appreciate you bringing these details to our attention. Your feedback has been shared with the relevant departments for further review and follow-up to ensure our facilities continue to be maintained at the expected standards. With regard to the phone calls during your stay, our team always strives to provide proactive assistance and anticipate our guests’ needs. However, we truly appreciate your feedback regarding the timing and manner of communication, and we will take this into consideration to ensure our support remains attentive while respecting our guests’ comfort and privacy. Once again, thank you very much for your valuable feedback. We sincerely regret that your overall experience did not fully reflect the level of service we aim to provide. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL