Dear Mr. Dongkyu L., Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share such a wonderful review with us. We are delighted to know that you had such a satisfying experience from check-in to check-out. Your kind words about our exceptionally friendly team, as well as the cleanliness and convenience of our rooms and facilities, are truly appreciated. It is especially rewarding to hear that you consider your stay with us to be one of the most satisfying hotel experiences in Hai Phong. Your generous feedback is a great encouragement to our entire team and inspires us to continue delivering warm, attentive, and memorable experiences to every guest. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Jong h. S., Thank you very much for your continued trust and loyalty to Pullman Hai Phong Grand. We are truly honored to know that you choose to stay with us regularly during your business trips each year. Your continued support means a great deal to our entire team and inspires us to maintain the highest standards of service. We look forward to welcoming you back on your next business trip and making each stay as comfortable and enjoyable as possible. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Changgoo M., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed the warm hospitality of our team and were pleased with the condition of your room, breakfast, and swimming pool. Your kind words are truly appreciated and serve as a great encouragement to our entire team. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Kyunghu M., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you were pleased with the excellent condition of your room and that you have noticed the significant improvement in our lounge offerings. We truly appreciate your kind recognition. We have also taken note of your suggestions regarding additional equipment to better support back exercises and provide greater safety during workouts, as well as your request for one additional main meat dish at the lounge. Your comments have been shared with the relevant teams for consideration. Your thoughtful suggestions are invaluable in helping us further enhance our facilities and services. We sincerely appreciate your continued support and look forward to welcoming you back for another pleasant stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Jihyoung M., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed our facilities and found the bed comfortable, allowing you to have a relaxing stay. We are also pleased that our assistance with the early registration of your stay was helpful for your future stays at other Accor hotels. It was our pleasure to assist you, and we truly appreciate your kind recognition. We look forward to welcoming you back for another comfortable and enjoyable stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Gitae G., Thank you sincerely for taking the time to share your detailed feedback regarding your recent stay. We are delighted to know that you were satisfied with the friendliness and quality of service provided by our team. At the same time, we sincerely apologize for the inconveniences you experienced. In particular, we regret the pest-related issues in your room with a balcony, as well as the lengthy food preparation time at our 3rd-floor restaurant. We fully understand how disappointing and inconvenient this must have been, especially with your departure time from the airport approaching and your dinner experience being affected as a result. Please rest assured that your concerns regarding pest control and the restaurant’s service time have been taken seriously. Our Management Team will work closely with the relevant departments to strengthen our pest-control measures and review our food preparation and service procedures, with the aim of providing a more efficient, consistent, and seamless dining experience. We truly appreciate your constructive feedback, which is invaluable in helping us identify areas for improvement and further enhance our standards of service. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the comfortable and memorable stay you deserve. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Yeongjae H., Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found your accommodation comfortable and were pleased with the excellent condition of your room. It is especially wonderful to know that you enjoyed a restful night on our comfortable bed and were able to relax and recharge during your stay. We also appreciate your comments regarding the music from the park in front of the hotel. We understand that this may have been noticeable during your stay, and we are grateful for your understanding. We’re also pleased to hear that you were able to enjoy our swimming pool, despite wishing for a larger space. Your feedback is sincerely appreciated and will be kept in mind as we continue to enhance our facilities and guest experience. Thank you once again for choosing to stay with us. We truly appreciate your kind words and valuable comments, and we hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Byoung H. L., Thank you very much for taking the time to share your thoughts about your recent stay with us. We are delighted to know that you had a comfortable stay and particularly enjoyed our breakfast. It is always wonderful to hear that these experiences contributed to making your visit a pleasant one. We also truly appreciate your comments regarding your dining experience at Mad Cow. We understand that each guest may have different expectations and preferences when it comes to food quality and value. Your honest feedback is greatly appreciated and will be duly noted and shared with the relevant team for their consideration. Thank you once again for choosing to stay with us and for sharing your valuable feedback. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Seungwook Y., Thank you very much for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you enjoyed the beautiful interior of our hotel and appreciated the friendly and welcoming service provided by our team. Creating a comfortable and pleasant atmosphere for our guests is very important to us, so it is wonderful to know that these aspects contributed positively to your experience. Your kind comments are greatly appreciated and will certainly be shared with our team. Feedback such as yours is a valuable encouragement for us to continue providing warm and attentive service to every guest. It was a pleasure having you stay with us, and we sincerely hope to have the opportunity to welcome you back again in the future for another enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sunbum Jung, Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share your feedback with us. We are pleased to know that you enjoyed our facilities and found your accommodation comfortable. At the same time, we understand from your comments that the early morning bugle call from the nearby naval base affected your rest during your stay. We appreciate you bringing this to our attention and understand how an early morning sound can be disruptive, particularly when it occurs repeatedly. As this is an external sound originating from the nearby naval base and is beyond the hotel’s control, we sincerely appreciate your understanding. Nevertheless, your feedback is valuable to us, and we will keep it in consideration when assisting guests with room preferences where possible. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Gabjin Yoon, Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share your kind feedback. We are delighted to know that you found your accommodation comfortable and appreciated the kindness of our team. Your thoughtful words are a wonderful encouragement to our colleagues and inspire us to continue providing warm and attentive service. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Yeongkwan K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the room satisfactory and comfortable. Your positive feedback is greatly appreciated and will be shared with our team. We also sincerely appreciate your valuable suggestion regarding the menu selection at our 30th-floor lounge. We understand that having a wider variety of food options, including convenient choices such as cup noodles for guests traveling on business trips, can enhance the overall experience, especially for guests with busy schedules. Your suggestion has been carefully noted, and we will share it with the relevant team for further consideration as we continue to improve our dining offerings and better meet our guests’ needs. Look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Eunseong Jo, Thank you for choosing to stay with us and for taking the time to share your feedback. We have noted your comments regarding the room cleaning service and the organization of the breakfast area. Regarding the room cleaning, upon checking, our system indicated that the “Do Not Disturb” sign had been activated during the housekeeping service period. In accordance with our policy, our Housekeeping team does not enter a room while this sign is displayed, in order to respect our guests’ privacy and ensure their safety. Therefore, the room could not be serviced at that time. Regarding the breakfast area, we appreciate your comments concerning the organization and clearing of the dining area. Your feedback is valuable and will be taken into consideration as we continue to enhance the overall guest experience. Thank you once again for sharing your honest and constructive feedback. We hope to have the opportunity to welcome you back in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Chaihwan L., Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to know that you found our hotel comfortable and were pleased with our facilities. We are also grateful for your kind words about our friendly team members. Your appreciation is a great encouragement for our team to continue delivering warm and attentive service to our guests. Look forward to welcoming you back in the near future, with the hope of providing you with another enjoyable and memorable stay experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Haejun L., Thank you very much for your continued trust and for taking the time to share your feedback following your recent stay with us. We truly appreciate your loyalty and are grateful that you have chosen to stay with us on multiple occasions. Your continued support is a great encouragement to our entire team. We are pleased to know that you enjoyed the comfort of our accommodation and appreciated the convenience of our commuter bus service. We are also grateful for your positive remarks regarding the improvement in cleanliness and hygiene standards. Maintaining a clean, comfortable, and well-maintained environment remains one of our top priorities, and we will continue to focus on regular inspections and consistent service standards to ensure a pleasant experience for our returning guests. Regarding the commuter bus service, we sincerely appreciate your detailed feedback on the condition and comfort of the vehicles. As a valued returning guest, your observations are particularly meaningful and provide us with valuable insights as we continue to review and enhance our guest services. Once again, thank you very much for your continued support and valuable feedback. We look forward to welcoming you back on your future visits and providing you with an even more comfortable and enjoyable experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Hyunjoo S., Thank you very much for sharing your wonderful feedback following your recent stay. We are delighted to know that you had a relaxing and enjoyable experience with us. Your kind words are truly appreciated and serve as a great encouragement for our team to continue delivering exceptional service and memorable stays for our guests. Look forward to welcoming you back to Pullman Hai Phong Grand for another wonderful experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Ji Y. J., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that some aspects of your experience did not fully meet your expectations. Your honest feedback is highly appreciated, as it provides us with valuable insights to continuously review and enhance our service standards. Regarding your inquiry about the Pullman Haiphong Fast Track service, we would like to kindly share that requests handled by our Customer Service team may require a thorough review and coordination with relevant parties to ensure accurate and comprehensive information is provided. Depending on the nature of each request, the review and resolution process typically takes approximately 5 to 7 business days. We sincerely regret if the waiting time caused any inconvenience and truly appreciate your patience and understanding throughout the process. Regarding your comments on the in-room facilities, we greatly appreciate you bringing these details to our attention. Your feedback has been shared with the relevant departments for further review and follow-up to ensure our facilities continue to be maintained at the expected standards. With regard to the phone calls during your stay, our team always strives to provide proactive assistance and anticipate our guests’ needs. However, we truly appreciate your feedback regarding the timing and manner of communication, and we will take this into consideration to ensure our support remains attentive while respecting our guests’ comfort and privacy. Once again, thank you very much for your valuable feedback. We sincerely regret that your overall experience did not fully reflect the level of service we aim to provide. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Jongphil M., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and that your overall experience with us was very good. Your satisfaction is our greatest motivation, and we truly appreciate your kind words and support. We look forward to welcoming you back in the future and providing you with another pleasant and memorable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sangjun L., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you appreciated the cleanliness of our accommodation management and the friendliness of our service team. Your positive comments are a great encouragement for us to continue maintaining high standards of service and guest satisfaction. We are also pleased to know that you found our Executive Lounge service satisfactory. We truly value your feedback and will continue to seek opportunities to further enhance our offerings and provide an even better experience for our guests. Look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL