안녕하세요, Joonggeun P. 님. 출장으로 Pullman Hai Phong Grand Hotel을 찾아 주시고, 청결함과 친절한 서비스에 만족해 주셨다는 마음을 진심으로 감사드립니다. 한국 음식의 맛이 잘 맞았다는 말씀과, 라운지와 애프터눈 티를 포함해 여러 서비스를 편안하게 누리셨다는 나눔은 저희에게 큰 힘이 됩니다. 30층 라운지에서 메뉴를 세심하게 안내하고, 요청 사항을 잘 도와드리며, 애프터눈 티와 관련해 리무진 버스 이용까지 안내해 드린 직원들은 손님께서 서비스를 이렇게 따뜻하게 기억해 주신다는 말씀을 듣고 매우 기뻐할 것입니다. 출장 중에도 일하시기 편하고 잠시 쉬어 가실 수 있는 공간이 되었기를 바라며, 다음 하이퐁 일정에서도 다시 모실 수 있기를 기대합니다. Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Lee B. 님, 편안하고 조용한 머무름을 마음에 담아 전해주시고, 깨끗하고 멋진 공간으로 기억해 주신 마음에 진심으로 감사드립니다. 리셉션과 도어맨의 따뜻함까지 짚어 주셔서, 저희 팀 전체가 큰 격려를 받았습니다. 이와 함께 욕실 샤워 수압이 약해 충분히 편안하지 않으셨다는 점도 소중히 새겼습니다. 고객님께서 나눠 주신 내용을 관련 부서에 전달하여 진지하게 살펴보도록 하겠습니다. 서비스 경험에 대해 더 듣고 싶은 마음이 늘 있습니다. 편하실 때 Hu… 으로 연락 주시면 기꺼이 듣겠습니다. 다음번에도 변함없는 신뢰를 보내주시길 바라며, 그때는 더욱 세심한 접점으로 모시겠습니다. Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Soyoung Min님, 가족과 함께하신 시간이 Pullman Hai Phong Grand Hotel의 포근한 침구, 신속한 도착 수속, 그리고 직원들의 세심한 응대 속에서 한결 따뜻하게 머무셨기를 진심으로 바랍니다. 아이들과 호텔 안에서만 지내도 충분한 즐거움을 느끼셨다는 마음, 룸서비스와 조식에 보내 주신 따뜻한 칭찬은 저희에게 깊은 기쁨이 됩니다. 한편 수영장 수질과 바에서 드신 칵테일의 맛에 아쉬움이 남으셨다는 점 역시 겸허히 새겨 들었습니다. 라운지에서의 경험과 함께 나눠 주신 소중한 의견은 관련 팀에 정성껏 전달하여, 매 순간이 더욱 완성도 있게 다가가도록 살피겠습니다. 더 나누고 싶으신 마음이 있으시면 언제든 Hu… 으로 연락 주시기 바랍니다. 다음 방문에서는 더욱 평온하고 풍요로운 기억을 남겨 드릴 수 있기를 소망합니다. Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Kiyoung Kwak님, 하이퐁에 출장 오실 때마다 Pullman Hai Phong Grand Hotel을 변함없이 선택해 주신 것은 호텔에 보내 주신 귀한 신뢰입니다. 그 마음을 진심으로 소중히 여깁니다. 이번 머무름의 마지막 날, 객실에서 마땅히 평온해야 할 시간과 좋은 경험이 곤충과 관련된 상황으로 흔들린 점에 대해 진심으로 송구합니다. 편안함을 드려야 할 공간이 불편한 기억으로 남았다는 말씀을 무겁게 새겨 들으며, 관련 부서에 전달하여 엄중히 살펴보겠습니다. 마음 깊이 감사드리는 것은 조식의 다양성과 맛, 그리고 직원들의 서비스에 보내 주신 따뜻한 칭찬입니다. 그 말씀은 저희에게 큰 힘이 됩니다. 일회용품을 더 줄여 가자는 제안 역시 지속가능성을 향한 소중한 의견으로 정중히 기록하였습니다. 서비스 경험에 대해 더 듣고 싶은 마음이 늘 있습니다. 언제든 Hu… 으로 연락 주시기 바랍니다. 변함없는 신뢰를 이어 주시길 바라며, 다음 출장길에는 더 좋은 순간들이 쌓이기를 진심으로 바랍니다. Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Mr. Chang S. P., Thank you very much for taking the time to share your feedback following your recent stay at Pullman Hai Phong Grand. We are delighted to know that you were satisfied with your accommodation and overall stay. We also appreciate your comments regarding the commuter bus service. Your suggestion regarding the use of larger buses is duly noted, and we will share it with the relevant service provider for their consideration as part of their ongoing operations. At the same time, we remain committed to continuously reviewing and enhancing the services within our hotel to ensure a comfortable, convenient, and enjoyable experience for all our guests. Thank you once again for your valuable feedback. We truly appreciate your insights and hope to have the pleasure of welcoming you back to Pullman Hai Phong Grand in the future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sungyo L., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our delicious breakfast and were pleased with the cleanliness of your room. Your kind words are truly appreciated and serve as a great encouragement to our entire team. Look forward to welcoming you back for another comfortable and enjoyable stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Dongkyu L., Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share such a wonderful review with us. We are delighted to know that you had such a satisfying experience from check-in to check-out. Your kind words about our exceptionally friendly team, as well as the cleanliness and convenience of our rooms and facilities, are truly appreciated. It is especially rewarding to hear that you consider your stay with us to be one of the most satisfying hotel experiences in Hai Phong. Your generous feedback is a great encouragement to our entire team and inspires us to continue delivering warm, attentive, and memorable experiences to every guest. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Jong h. S., Thank you very much for your continued trust and loyalty to Pullman Hai Phong Grand. We are truly honored to know that you choose to stay with us regularly during your business trips each year. Your continued support means a great deal to our entire team and inspires us to maintain the highest standards of service. We look forward to welcoming you back on your next business trip and making each stay as comfortable and enjoyable as possible. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Changgoo M., Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed the warm hospitality of our team and were pleased with the condition of your room, breakfast, and swimming pool. Your kind words are truly appreciated and serve as a great encouragement to our entire team. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Kyunghu M., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you were pleased with the excellent condition of your room and that you have noticed the significant improvement in our lounge offerings. We truly appreciate your kind recognition. We have also taken note of your suggestions regarding additional equipment to better support back exercises and provide greater safety during workouts, as well as your request for one additional main meat dish at the lounge. Your comments have been shared with the relevant teams for consideration. Your thoughtful suggestions are invaluable in helping us further enhance our facilities and services. We sincerely appreciate your continued support and look forward to welcoming you back for another pleasant stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Jihyoung M., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed our facilities and found the bed comfortable, allowing you to have a relaxing stay. We are also pleased that our assistance with the early registration of your stay was helpful for your future stays at other Accor hotels. It was our pleasure to assist you, and we truly appreciate your kind recognition. We look forward to welcoming you back for another comfortable and enjoyable stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Gitae G., Thank you sincerely for taking the time to share your detailed feedback regarding your recent stay. We are delighted to know that you were satisfied with the friendliness and quality of service provided by our team. At the same time, we sincerely apologize for the inconveniences you experienced. In particular, we regret the pest-related issues in your room with a balcony, as well as the lengthy food preparation time at our 3rd-floor restaurant. We fully understand how disappointing and inconvenient this must have been, especially with your departure time from the airport approaching and your dinner experience being affected as a result. Please rest assured that your concerns regarding pest control and the restaurant’s service time have been taken seriously. Our Management Team will work closely with the relevant departments to strengthen our pest-control measures and review our food preparation and service procedures, with the aim of providing a more efficient, consistent, and seamless dining experience. We truly appreciate your constructive feedback, which is invaluable in helping us identify areas for improvement and further enhance our standards of service. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the comfortable and memorable stay you deserve. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Yeongjae H., Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found your accommodation comfortable and were pleased with the excellent condition of your room. It is especially wonderful to know that you enjoyed a restful night on our comfortable bed and were able to relax and recharge during your stay. We also appreciate your comments regarding the music from the park in front of the hotel. We understand that this may have been noticeable during your stay, and we are grateful for your understanding. We’re also pleased to hear that you were able to enjoy our swimming pool, despite wishing for a larger space. Your feedback is sincerely appreciated and will be kept in mind as we continue to enhance our facilities and guest experience. Thank you once again for choosing to stay with us. We truly appreciate your kind words and valuable comments, and we hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Byoung H. L., Thank you very much for taking the time to share your thoughts about your recent stay with us. We are delighted to know that you had a comfortable stay and particularly enjoyed our breakfast. It is always wonderful to hear that these experiences contributed to making your visit a pleasant one. We also truly appreciate your comments regarding your dining experience at Mad Cow. We understand that each guest may have different expectations and preferences when it comes to food quality and value. Your honest feedback is greatly appreciated and will be duly noted and shared with the relevant team for their consideration. Thank you once again for choosing to stay with us and for sharing your valuable feedback. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Seungwook Y., Thank you very much for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you enjoyed the beautiful interior of our hotel and appreciated the friendly and welcoming service provided by our team. Creating a comfortable and pleasant atmosphere for our guests is very important to us, so it is wonderful to know that these aspects contributed positively to your experience. Your kind comments are greatly appreciated and will certainly be shared with our team. Feedback such as yours is a valuable encouragement for us to continue providing warm and attentive service to every guest. It was a pleasure having you stay with us, and we sincerely hope to have the opportunity to welcome you back again in the future for another enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sunbum Jung, Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share your feedback with us. We are pleased to know that you enjoyed our facilities and found your accommodation comfortable. At the same time, we understand from your comments that the early morning bugle call from the nearby naval base affected your rest during your stay. We appreciate you bringing this to our attention and understand how an early morning sound can be disruptive, particularly when it occurs repeatedly. As this is an external sound originating from the nearby naval base and is beyond the hotel’s control, we sincerely appreciate your understanding. Nevertheless, your feedback is valuable to us, and we will keep it in consideration when assisting guests with room preferences where possible. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Gabjin Yoon, Thank you very much for choosing Pullman Hai Phong Grand and for taking the time to share your kind feedback. We are delighted to know that you found your accommodation comfortable and appreciated the kindness of our team. Your thoughtful words are a wonderful encouragement to our colleagues and inspire us to continue providing warm and attentive service. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Yeongkwan K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the room satisfactory and comfortable. Your positive feedback is greatly appreciated and will be shared with our team. We also sincerely appreciate your valuable suggestion regarding the menu selection at our 30th-floor lounge. We understand that having a wider variety of food options, including convenient choices such as cup noodles for guests traveling on business trips, can enhance the overall experience, especially for guests with busy schedules. Your suggestion has been carefully noted, and we will share it with the relevant team for further consideration as we continue to improve our dining offerings and better meet our guests’ needs. Look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Eunseong Jo, Thank you for choosing to stay with us and for taking the time to share your feedback. We have noted your comments regarding the room cleaning service and the organization of the breakfast area. Regarding the room cleaning, upon checking, our system indicated that the “Do Not Disturb” sign had been activated during the housekeeping service period. In accordance with our policy, our Housekeeping team does not enter a room while this sign is displayed, in order to respect our guests’ privacy and ensure their safety. Therefore, the room could not be serviced at that time. Regarding the breakfast area, we appreciate your comments concerning the organization and clearing of the dining area. Your feedback is valuable and will be taken into consideration as we continue to enhance the overall guest experience. Thank you once again for sharing your honest and constructive feedback. We hope to have the opportunity to welcome you back in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL