노보텔 하롱베이 4성

고객 평점 (ALL 평가) 4.9/5 7 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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Ha Long Road, Bai Chay Ward, Vietnam, 200000 하롱시티, 베트남

호텔설명

호텔 추가 정보

  • "가까운 바다 전망(800m)"

  • "해변 진입로 맞은편 위치"

  • 썬 월드 하 롱 공원과 도심까지 차로 3분 거리

  • "도시에서 가장 인기 있는 실외 수영장"

  • "대부분의 객실에 발코니 구비"

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호텔 위치

노보텔 하롱베이

Ha Long Road, Bai Chay Ward, Vietnam
200000 하롱시티
베트남

GPS:20.951973, 107.041898

전화
팩스 +84 203 3848 018

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.9/5  7 리뷰

TripAdvisor 평가  4.0/5  1,169 리뷰

Way below Accor’s standards, very poor experience

트립어드바이저 평점 1.0/5

SaigonLG TripAdvisor 인증 리뷰

The hotel is not well managed from the time I called them (staff just said Allo instead of presenting Novotel Ha Long Bay) to the checkout. Very poor english, they are not trained to handle customers requests. The bed is not comfortable at all even it is executive suite, very old mattress and hard pillows, I requested a topper and 2 extras, I only got the topper. Even I checkin on the app, room was not ready with complementary sweet delicatessen. I got a call, the called the wrong room at 8.30pm. We got woke up 3-5 times from 6AM because of guests or because of housekeeping staff using loud talky walky… Breakfast not good, cooking are not well executed (a soft boil egg supposed to be 4mn cooked is actually hard boiled) chef is rude. Checkout the staff did even try to speak english, were avoiding eye contact. Wont come back

Dear SaigonLG, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you on your next visit. Sincerely, The hotel management team

Will never stay at this hotel again!

트립어드바이저 평점 1.0/5

Lien T TripAdvisor 인증 리뷰

Upon check in, the bellman just stood at the door and watched us unloaded our heavy luggages, never attempted or offered to help. When mentioned to the desk clerk, her excuse was, he is new (don’t the managements tell him what his job entailed?). The room was okay minus crumbs on the sofa. However the bath towels took the cakes as they were wormed out with holes. This would be the worst experience we encountered on our Vietnam trip.

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

트립어드바이저 평점 3.0/5

pratikshabhanti TripAdvisor 인증 리뷰

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Great stay!

트립어드바이저 평점 5.0/5

ramoskath Couples - TripAdvisor 인증 리뷰

The stay at the hotel was great. Hotel location was convenient and it was very nice area around the place. We thoroughly enjoyed the stay. Just a minor advice is to add more vegetarian food for breakfast would be great. Overall, It was a nice experience

Dear ramoskath, Thank you very much for choosing Novotel Ha Long Bay and taking time to give us your feedback here. It is our great pleasure to learn that you had an enjoyable stay with us. Your constructive comments about adding more vegetarian food in the breakfast is much appreciated. We will review with our executive chef to continue our improvement. Many thanks again and we look forward to welcoming you back again soon. Sincerely, The hotel management team

An unsatisfactory experience at Novotel.

트립어드바이저 평점 3.0/5

Sevenchai H TripAdvisor 인증 리뷰

An unsatisfactory experience at Novotel. I booked a room for Saturday night, arrived at 1pm and according to the 2am check-in rule, I waited until 3pm to check in. About the location: The location is very central, however opposite the hotel there is often a music program until 1-2 o'clock at night. Because the soundproofing is too bad, booking a room with a sea view is extremely noisy. I went with a family with children. It's really hard to sleep. Regarding service: Check-in is late on winter holidays, the hotel does not have a bell or support staff... About the room, it was quite good, clean but a bit damp and a bit old. Room soundproofing is too bad. Very noisy.

Dear sevenchaih, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry that your experience did not meet the expectation. This is the high season in Ha Long and we tried our best to have rooms available at soonest for guests to check in. We apologized that you got the room a bit late. We have taken your comments seriously about the concierge or supporting staff. Rest assured that an appropriate training will be conducted to prevent the reoccurrence in the future. Many thanks again for your constructive comment and therefore we know where to improve. We hope to have chance to be of service to you and better serve you in the future. Sinerely, The hotel management team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 105 리뷰 8.1/10 위치
  • 155 리뷰 7.5/10 객실
  • 156 리뷰 7.4/10 서비스
  • 73 리뷰 5.8/10 안락함
  • 73 리뷰 5.2/10 분위기
  • 59 리뷰 6.5/10 청결도
  • 58 리뷰 7.1/10 조식
  • 43 리뷰 4.8/10 편의 시설

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하롱시티 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.