Dear Huideok K., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely regret to learn about the presence of a cockroach in your room. We completely understand how distressing this is, and it falls far short of the high standards we strive to uphold. While we conduct rigorous daily pest control measures, we are deeply sorry that this occurred during your stay. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Jeheon L., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to Mr. Dat and all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Jiyoung P., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First of all, thank you very much for choosing Legacy Yên Tử - MGallery and for taking the time to share your feedback with us. We would also like to express our sincere gratitude for your continued loyalty as an Accor and Accor+ Explorer member. It was an absolute honor for us to welcome and serve you. Regarding your recent check-out experience, I have personally discussed the matter with our front desk agent. Please rest assured that the inquiry regarding the minibar was simply a standard procedure to facilitate your billing, and there was never any intention to charge you for items you did not consume. I deeply regret any misunderstanding this may have caused. Moving forward, I will ensure our team communicates more clearly with our guests to prevent similar situations from occurring. We kindly ask for your kind understanding in this matter. Finally, we wish you and your family a wonderful day, and we truly hope to have the pleasure of welcoming and serving you again in the near future. Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Minjeong C., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Ms. Oh J., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department to re-think and discuss about it. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Jung M. K., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Inyoung J., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Jinhee S., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Hyounyoung Y., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely apologize for the inconvenience you experienced during your stay with us. Although a complimentary room upgrade was arranged on your behalf, we regret that this was not properly communicated to you at the time. Upon receiving your request, we took immediate action to facilitate a room change to ensure your comfort. We hope for your kind understanding regarding this oversight and look forward to the privilege of welcoming you back to Legacy Yen Tu - MGallery Hotel Collection in the near future. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Soyoung L., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. I have shared your gracious feedback with Ha and Mia. They were truly heartened by your kind words, and it serves as a wonderful motivation for our entire team. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Mr. P., This is Charlie. First, I would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and I hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Dongki K., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to review our service and hotel. We are honored to welcome and serve you. Your feedback and reviews are invaluable in helping us improve our services. We hope this stay left a positive impression on you and that you will choose Legacy Yen Tu again for your future stays. Wishing you and your family a peaceful and prosperous New Year! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Ms. Heejeung I., Thank you very much for taking the time to share your feedback and for being a valued Platinum member of the Accor Loyalty Program. I sincerely appreciate your kind words regarding my response and attitude, and I am glad to hear that I could assist in making your trip enjoyable despite the initial inconveniences. Please accept my apologies for the lack of explanation regarding your benefits and Visa card credits at check-in. Your comments are very helpful, and I will personally ensure that our team improves the check-in experience for our loyal guests, making it more detailed, friendly, and personalized. We want all our guests, especially our valued loyalty members, to feel recognized and valued from the moment they arrive. Your feedback motivates us to continually enhance our service, and I am grateful for your constructive suggestions. We look forward to welcoming you back to Legacy Yen Tu and providing you with an even more seamless and memorable experience. Thank you once again for your understanding and trust. Warm regards, Nung Van Cung – Silas Front Office Manager

Dear Mr. K. Yunsu, Thank you very much for sharing your valuable feedback regarding your recent stay at Legacy Yen Tu. We are pleased to hear that you were satisfied with our hotel staff’s service and responsiveness. However, we sincerely apologize for the lack of guidance regarding the surrounding infrastructure and dining options. Your comments highlight an important area for improvement, and we will work on providing more detailed information about nearby restaurants, transportation, and other relevant facilities to enhance our guests’ experience. We also appreciate your honest feedback about our service approach. We will review our service standards to ensure a warmer, more personalized experience that better reflects the expectations of a 5-star hotel, especially for our international guests. Your insights are invaluable for us to enhance our services, and we hope to have the opportunity to welcome you again, providing a more seamless and attentive experience. Thank you once again for your constructive feedback. Warm regards, Silas (Mr.) Front Office Manager

Dear Yousun J., Thank you so much for sharing your wonderful experience at Legacy Yen Tu. We are truly honored to be ranked as your second favorite hotel after Hanoi Sofitel. It brings us great joy to know that you appreciated the nostalgic ambiance of our renovated castle and the detailed craftsmanship of our props, all reflecting the spirit of Vietnam. We are also delighted to hear that our team’s English communication and friendliness met your expectations. Your kind words motivate us to continue delivering authentic and memorable experiences to our guests. We sincerely hope to welcome you back again soon. Should your travels bring you closer in the future, please do not hesitate to contact us—we would love to host you once more. Warm regards, Silas (Mr.) Front Office Manager

Dear Soojin L., Thank you very much for sharing your feedback during your recent stay at Legacy Yen Tu. We are delighted to hear that you found our hotel beautiful and impressive. We also appreciate your honest comments regarding the lighting and the shower setup. Your feedback is valuable to us, and we will review these aspects to see how we can improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Warm regards, Silas (Mr.) Front Office Manager

Dear Mr. Sung G. A., Thank you very much for taking the time to share your recent experience at Legacy Yên Tử – MGallery. We are delighted to know that you appreciated the unique harmony between traditional Vietnamese architecture and modern comforts, as well as the serene natural surroundings that created a relaxing atmosphere during your stay. At the same time, we sincerely apologize for the inconveniences you encountered — particularly regarding the response time during your reservation process, the unexpected insect issue in the room, and your disappointment with the beverage quality at our restaurant. Please rest assured that your comments have been shared with our respective teams for immediate review and improvement. We truly value your constructive feedback, as it helps us enhance our service and facilities to provide a more refined and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and deliver a stay that exceeds your expectations in every way. With warm regards, Miley Do Assistant Guest Relations Manager Legacy Yên Tử – MGallery

Dear Mr. Jin G. S., Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the great location and the friendly, courteous service provided by our team. As a valued Platinum member of the Accor loyalty program, your satisfaction is our top priority, and it’s truly rewarding to know that you felt at home during your stay. We look forward to welcoming you back to Legacy Yen Tu in the near future. Should you require any assistance for your next visit, please do not hesitate to contact us. Warm regards, Silas (Mr.) Front Office Manager

Dear Mr. Youngsik S., Thank you for sharing your feedback with us. We are truly sorry to hear that the dinner buffet did not meet your expectations. Your comments are important, and we will review them with our culinary team to improve the quality and variety of our dishes. We hope you will give us another opportunity in the future to provide a more enjoyable dining experience. Warm regards, Miley Do (Mrs.) Assistant Guest Relation Manager Legacy Yen Tu - MGallery Hotel Collection