Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5성

고객 평점 (ALL 평가) 4.6/5 535 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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Thuong Yen Cong Commune, 쾅닌성, 200000 UONG BI, 베트남

호텔설명

호텔 추가 정보

  • "고층에는 산 또는 마을을 마주보는 발코니가 있습니다."

  • 1층에는 산 또는 마을을 마주보는 테라스가 있습니다.

  • 전통 공연으로 아침 요가와 마을 밤

  • 광활한 2,240m2의 웰니스 센터

  • 1개 레스토랑과 바에서 현지 및 세계 각국의 요리를 맛보세요.

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호텔 위치

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, 쾅닌성
200000 UONG BI
베트남

GPS:21.156358, 106.71801

전화
팩스 +84 203 6259 889

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

THO QUANG

소박한 인테리어와 편안한 분위기, 채식주의자를 위한 건강식 및 세계 각국의 요리를 선보입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  535 리뷰

TripAdvisor 평가  4.8/5  598 리뷰

2025으뜸 시설

We came really wanting to love this property

트립어드바이저 평점 4.0/5

29OAK TripAdvisor 인증 리뷰

We came really wanting to love this property and the grandeur, immense size and location certainly has that wow factor and there is no denying that. But the total lack of English and disorganisation certainly let this supposedly 5 star hotel down over our 4 night stay. The opulent rooms were nice on entry but highly impractical. Breakfasts were disappointing with poorly trained staff, bread and baked products which are usually a highlight in Vietnam Hotels of this standard were stale and dry every day. On the other hand we dined twice while here and the staff provided great service and food was of good quality. Drinks and canapes served in the Thien Quan lounge again inconsistent over the 4 days we were there. On the upside of all this was probably one of the best swimming pools l have swum in. Our concierge Ivy tried her hardest to look after us and it was much appreciated. If you are a lover of 13th century Asian architecture, mountain walks and peace and serenity this is the place for you but don't expect a 5 star hotel experience. This has been a hard review to write as we loved the immensity of the hotel and its location but let down by the service of a hotel of this standard.

Dear 29OAK, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Legacy Yen Tu. We sincerely appreciate your honest insights, as they help us identify areas for improvement and enhance our guest experience. We are delighted to hear that you appreciated the grandeur, location, and the impressive architecture of our property, as well as our swimming pool and the efforts of our concierge, Ivy. It’s also wonderful to know that you enjoyed the dining experiences and the quality of our food during your visits. At the same time, we truly regret that certain aspects of your stay did not meet the high standards we aim to uphold. We apologize for the shortcomings in our breakfast offerings, service consistency, and language proficiency, and we take your comments very seriously. Rest assured that we are actively working on improving these areas, including staff training and operational organization, to provide a more seamless experience for our guests. Your feedback regarding the rooms and overall service is invaluable, and we will address these issues with our team to ensure future improvements. We genuinely appreciate your recognition of the tranquility and serenity our location offers, and we hope you found moments of peace during your stay. Thank you once again for your constructive review and for acknowledging the positive aspects of your visit. We hope to have the opportunity to welcome you back in the future and provide you with an experience that truly reflects the standards of a 5-star hotel. Warm regards, Silas (Mr.) Front Office Manager

고객 평점 4.5/5

Heejeung I. 커플 - 전체(All) 통지 확인

체크인 할 때 해당 티어로서 받을 수 있는 혜택과 비자카드 크레딧에 대한 설명 부족으로 아쉬움이 있었지만 NUNG VAN CUNG – SILAS (Mr.)님의 사과와 성의있고 빠른 대처로 매우 만족스럽고 즐거운 여행을 지속할 수 있었어요.

Dear Ms. Heejeung I., Thank you very much for taking the time to share your feedback and for being a valued Platinum member of the Accor Loyalty Program. I sincerely appreciate your kind words regarding my response and attitude, and I am glad to hear that I could assist in making your trip enjoyable despite the initial inconveniences. Please accept my apologies for the lack of explanation regarding your benefits and Visa card credits at check-in. Your comments are very helpful, and I will personally ensure that our team improves the check-in experience for our loyal guests, making it more detailed, friendly, and personalized. We want all our guests, especially our valued loyalty members, to feel recognized and valued from the moment they arrive. Your feedback motivates us to continually enhance our service, and I am grateful for your constructive suggestions. We look forward to welcoming you back to Legacy Yen Tu and providing you with an even more seamless and memorable experience. Thank you once again for your understanding and trust. Warm regards, Nung Van Cung – Silas Front Office Manager

고객 평점 2.5/5

Yunsu K. 커플 - 전체(All) 통지 확인

호텔직원들 서비스나 응대는 매우 만족했으나... 주변 인프라부족 및 호텔이외에는 이용할수 밖에 없는데 관련 내용 안내가 부족했다.. 호텔중식및 석식에 대한 안내나.. 주변 식당이나.. 관련 인프라 안내가 필요할것같다... 직원들의 기계적인 서비스... 투숙객을 마치 지나가는 사람으로만 생각하는.. 5성급호텔이라고 보기는 조금 부족한 서비스 인듯 생각한다..

Dear Mr. K. Yunsu, Thank you very much for sharing your valuable feedback regarding your recent stay at Legacy Yen Tu. We are pleased to hear that you were satisfied with our hotel staff’s service and responsiveness. However, we sincerely apologize for the lack of guidance regarding the surrounding infrastructure and dining options. Your comments highlight an important area for improvement, and we will work on providing more detailed information about nearby restaurants, transportation, and other relevant facilities to enhance our guests’ experience. We also appreciate your honest feedback about our service approach. We will review our service standards to ensure a warmer, more personalized experience that better reflects the expectations of a 5-star hotel, especially for our international guests. Your insights are invaluable for us to enhance our services, and we hope to have the opportunity to welcome you again, providing a more seamless and attentive experience. Thank you once again for your constructive feedback. Warm regards, Silas (Mr.) Front Office Manager

Wow

트립어드바이저 평점 5.0/5

ed8080 TripAdvisor 인증 리뷰

Nov 2023: A beautiful hotel with excellent service. It's a relaxed, sprawling property which gave it the feel of a resort. Wonderful design and decoration touches everywhere, from reception to the rooms to the gorgeous pool, restaurant, bar and gardens. Perfectly located if you want to go to the top of Yen Tu Mountain - we walked up and back from the hotel - or the nearby monastery. A great place to relax with great scenery and being surrounded by nature. The food at the restaurant was excellent and my partner and I appreciated their ability to offer delicious vegan dishes. Thank you to Phuong for looking after us. Special mention goes to the spa which is really next-level and special mention to Huong the receptionist there who made us feel so welcome and looked after us so well on repeated visits. We really enjoyed the treatments by Thu, Binh, Thao and Nha. The only (and I mean only) downside was the free bikes available to use - most were in really poor and potentially unsafe condition. It was also sad to see the horses tied up in the sun at the adjacent 'village' field waiting all day to be ridden by tourists but I acknowledge this is not part of the hotel itself. Nov 2025: happy to return for 5 nights after such a great first impression two years ago. The place lived up to my very high expectations and in fact was even better as the menu at the restaurant has expanded its offerings of vegan dishes. The staff are still excellent with special callouts to Huong/Mira at the spa (she remembered me from my first visit!), Duyen/Dory at the restaurant, Dat at the bar and Aiden the duty manager. Their level of service made the stay extra special.

Dear ed8080, Thank you so much for taking the time to share such a detailed and heartfelt review of your recent stays at Legacy Yen Tu. We are truly delighted to hear that your experience exceeded your expectations and that you found our resort to be a relaxing retreat surrounded by beautiful scenery and nature. We sincerely appreciate your kind words about our design, facilities, and especially our team members. Your special mentions of Phuong, Huong, Thu, Binh, Thao, Nha, Duyen, Dory, Dat, and Aiden mean a great deal to us, and we will be sure to pass on your appreciation to them. It’s wonderful to know that their dedication helped make your stay memorable. Thank you also for your constructive feedback regarding the bikes; we will review their condition to ensure safety and comfort for our guests. We acknowledge your concern about the horses in the neighboring area and appreciate your understanding. We are thrilled to hear that you plan to return and that your experience was even better the second time. Your high praise motivates us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, Silas (Mr.) Front Office Manager

Beautiful and tranquil hotel and grounds

트립어드바이저 평점 5.0/5

londonpeculiar TripAdvisor 인증 리뷰

Hotel was excellent. Special mention to Dat on the bar upstairs, he really went above and beyond to make us feel welcome. Overall the location and facilities are excellent - so well designed and put together and really tranquil and relaxing atmosphere. Exactly what we needed.

Dear Londonpeculiar, Thank you very much for your kind words and wonderful review. We are delighted to hear that you enjoyed your stay and found our hotel to be beautiful, tranquil, and relaxing. We will be sure to pass along your special appreciation to Dat at the bar. It’s wonderful to know that his efforts made you feel truly welcome. Your feedback about our location and facilities means a lot to us, and we are pleased that we could provide the restful atmosphere you were seeking. We look forward to welcoming you back again soon for another peaceful retreat. Warm regards, Silas (Mr.) Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 177 리뷰 8.5/10 위치
  • 234 리뷰 7.8/10 객실
  • 342 리뷰 8.4/10 서비스
  • 199 리뷰 9.5/10 분위기
  • 182 리뷰 8.7/10 편의 시설
  • 119 리뷰 8.9/10 안락함
  • 90 리뷰 9.2/10 조식
  • 56 리뷰 9.6/10 수영장

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.