The swimming pool and the the rooms. The staff honestly, no water available only filter water , the restaurant very small and room service don’t speak English and wasn’t good

Thank you for your wonderful review! We’re delighted to hear that everything met your expectations and that you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Thank you for your wonderful review! We’re delighted to hear that everything met your expectations and that you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Yogeswaran L Operation Manager

Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our location. However, we sincerely apologize that your breakfast experience did not meet your expectations. We fully understand your concern regarding certain groups accessing the breakfast buffet earlier than the published opening time. Your feedback is valid, and we agree that all guests should enjoy breakfast in a comfortable and well-managed environment. Please be assured that we are reviewing our breakfast flow and group arrangements to prevent overcrowding and to ensure a fair and pleasant experience for all guests. Your comments are greatly appreciated and help us improve our service standards. We truly hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience on your next visit. Warm regards, Yogeswaran L. Operations Manager

Dear Ophelie O., Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and comfort are of utmost importance to us. Your comments about the bathroom and air conditioning have been noted, and we will strive to improve our maintenance protocols. Additionally, I regret to hear about your experience during breakfast; we aim to provide a pleasant dining atmosphere, and I appreciate your insights. We are pleased that you enjoyed the sea view and found our staff to be accommodating. Best regards, Yogeswaran L Operations Manager

Cher Alain L., Je vous remercie d'avoir pris le temps de partager vos commentaires. Je suis désolé d'apprendre que vous avez trouvé le processus d'enregistrement et de départ lent, ainsi que la connexion Wi-Fi insatisfaisante. Vos remarques sont précieuses et seront examinées avec attention. Cordialement, Yogeswaran Mercure Penang Beach

Dear Nicolas R. -... M. -... C. -... P., Thank you for sharing your feedback. We're glad to hear you enjoyed your time at Penang Beach. However, we sincerely apologize for the inconvenience caused regarding the bed arrangements. We regret that there was a miscommunication and that your expectations were not met upon arrival. Please be assured that we take your comments seriously and will review our procedures to ensure better communication and service in the future. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Antonio, Thank you for sharing your feedback about your recent stay at Mercure Penang Beach. We are pleased to know you enjoyed your experience overall, but we sincerely apologize for the inconveniences you faced during your time with us. I am sorry to hear about the noise issues from the road and the disturbance it caused. Regarding the pool area, we appreciate your comments and are actively working to enhance our security measures to ensure that our guests can enjoy the facilities without any interruptions. Thank you again for taking the time to provide your insights. We value your feedback and hope to welcome you back for a more enjoyable stay in the future. Best regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Alli, Thank you for your kind review! We’re thrilled to hear that you consider Mercure a well-located haven during your business trips to Penang. It’s wonderful to know that you enjoy our direct beach access and the ability to unwind with a stroll after work. We appreciate your compliments about our attentive staff and are glad you enjoyed our breakfast offerings. Thank you for your suggestion regarding whole cereals; we are always looking for ways to improve our breakfast selection and will certainly take your feedback into consideration. We look forward to welcoming you back on your next visit to Penang! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear PMO p., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your insights as they help us improve our services. Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Rasyima Ghazali Marketing Communication Mercure p. Beach

Dear Bruno, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great time during your stay with us. We can’t wait to welcome you and your family back for another extraordinary stay! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Aref j., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager