Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.0/5 1,093 reviews

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Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,093 reviews

TripAdvisor Rating  3.8/5  1,703 reviews

Certificate of excellence 2024

Amazing

TripAdvisor rating 5.0/5

Jet12160397690 TripAdvisor review

A very wonderful hotel with amazing views and beach and fareha is very helpful and kind. I had so much fun me and my wife in this place

Customer review rating 4.0/5

Laurence W. Solo - Confirmed reviews ALL

Was apprehensive initially given bad reviews, but ended up very happy with the stay. Staff provided good service.

Dear Laurence W., Thank you for your kind feedback regarding your recent stay at Mercure Penang Beach. We are delighted to hear that our location and staff service contributed positively to your experience. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Yoges Mercure Penang Beach

Customer review rating 4.5/5

Nur F. Z. Families - Confirmed reviews ALL

All is okay. The bed was pretty comfortable n wide.

Dear Nur F. Z., Thank you for your positive feedback. We are delighted to hear that you had a good stay and found the bed comfortable and spacious. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Yoges Mercure Penang Beach

Customer review rating 4.0/5

Deep S. B. Solo - Confirmed reviews ALL

Property is right at the Penang Beach. It was nice to walk down the beach in the morning. I am thankful to the hotel for recognising Accor Status and upgrading the room with welcome letter and some amenities too. What can be improved is the the staff. Training them with check in procedures,despite me who had already paid by Accor Points and exact amount due was mentioned they charged excess amount due to some wrong manual calculation. Again next day before checkout I called up front desk for assistance on some details about ferry service, to which the operator on the other side seamed to be least interested in helping but quick to disconnect the call. Atvthe time of check out I met the same lady who I spoke on phone, again a hurried tone.. so clearly its a Training issue. SO concerned department may take a note.

Dear Deep S. B., Thank you very much for taking the time to share your review and for highlighting the wonderful beachfront location and overall charm of Mercure Penang Beach. We are delighted to know that you enjoyed the recognition of your Accor Status and appreciated the room upgrade during your stay. We truly value your observations regarding the check-in experience and communication at the front desk. Your feedback provides us with an opportunity to further refine our guest journey, ensuring that every stay is smooth, warm, and welcoming. Rest assured, your comments will be thoughtfully reviewed as part of our ongoing efforts to elevate our service standards. We appreciate your understanding and are grateful for your insights, which help us continue improving for all our guests. We hope to have the pleasure of welcoming you back for an even more seamless and memorable stay. Warm regards, Yogeswaran Mercure Penang Beach

Customer review rating 3.0/5

Abby H. L. T. Families - Confirmed reviews ALL

I booked 2 rooms at Mercure Penang. My overall stay was okay, but the check-in process could definitely be improved. Upon arrival, there were 2 guests ahead of me and it took longer than expected to receive my room keys. Aside from that, the hotel itself was decent.

Dear Abby H. L. T., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the check-in process and understand that efficiency is crucial, especially upon arrival. Your insights are valuable as we continually strive to enhance our guest experiences. We are pleased to hear that you found the hotel itself satisfactory and hope to welcome you back in the future for an improved experience. Best regards, Mercure Penang Beach

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Other web-users rate our hotel

  • 1,441 reviews 8.1/10 Location
  • 2,506 reviews 7.5/10 Room
  • 1,583 reviews 6.1/10 Service
  • 60 reviews 4.9/10 WiFi
  • 1,071 reviews 6.1/10 Cleanliness
  • 1,027 reviews 8.9/10 Beach
  • 737 reviews 7/10 Breakfast
  • 563 reviews 5.5/10 Food

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