Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,251 reviews

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Mercure Penang Beach - Image 1
Mercure Penang Beach - Image 2
Mercure Penang Beach - Image 3
Mercure Penang Beach - Image 4
505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,251 reviews

TripAdvisor Rating  4.0/5  1,662 reviews

Certificate of excellence 2024

Under promised, over delivered

TripAdvisor rating 4.0/5

Zairul Azri U TripAdvisor review

Came with wife, 16 year-old and 4 year-old daughters on a Sunday in September and stayed for three nights. Check in was smooth - was a little confused with the charge but nothing that the concierge can explain. Room was good, bathroom was clean - shampoo dispenser had a little bit of technical issue but was sorted out immediately. Access to the beach and the man-made island was amazing. Adult pool and kids' pool were side by side - easier monitoring. The children's pool needs to be covered a little bit to prevent the thorny seeds from the nearby trees (Australian pine - Wikipedia) blown into the pool by the wind - trust me, not a good feeling when they are stepped on. Breakfast is okay, but the staff at the omelette counter was kind enough to entertain my request for poached eggs. +ve clean room (requested for extra pillow and blanket with no issue) outstanding sea view requests when booking were provided nearby parking lots delicious cakes - especially durian cheese cake -ve faulty shampoo dispenser seeds in kids' pool

Dear zerol410, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you and your family had a wonderful stay and that we were able to exceed your expectations. It's great to know that you found the check-in process smooth and that any concerns were promptly addressed by our concierge. We're sorry to hear about the issues with the shampoo dispenser, but we're glad it was resolved quickly. We appreciate your feedback regarding the children’s pool—your suggestion about providing coverage for the thorny seeds is valuable, and we will certainly look into that to enhance our guests' experience. We're delighted that you enjoyed the stunning sea view and the delicious cakes, especially the durian cheesecake! It’s fantastic to hear that our team was able to accommodate your breakfast request with poached eggs. Thank you once again for your thoughtful review. We look forward to welcoming you and your family back for another memorable stay! Sincerely, Gerard Chan Resort Manager

Not satisfied

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Not satisfied

Very nice stay

Customer review rating 5.0/5

Jiah Solo - Confirmed reviews ALL

All is good.

Dear Fauziah b., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Getaway

Customer review rating 4.0/5

L. Y. S. Couples - Confirmed reviews ALL

The hotel was well located for easy access to town and other visiting places. There is a inhouse restaurant and a bar to be served or a nearby Food Court just a 5 minutes walk. There is also a Night Market every Tuesday just a 10 minutes drive through Batu Ferringhi. The room are clean and neat. It is well taken care by the house keeper. I would recommend to anyone who want a quiet hotel with beach fronting.

Dear Y. S. L., Thank you for your review! We're thrilled to hear that you enjoyed your getaway and found our hotel well-located for exploring the area. It's great to know that you appreciated the convenience of the in-house restaurant and bar, as well as the nearby food court and night market. We're also glad you found the rooms clean and well-maintained. Your recommendation for those seeking a quiet beachfront hotel means a lot to us. We hope to welcome you back for another relaxing stay soon! Sincerely, Gerard Chan Resort Manager

Great View, Good Location, Poor Housekeeping Service

TripAdvisor rating 1.0/5

serenafoo57 TripAdvisor review

We booked 2 ocean view rooms for 4 nights and were impressed by the lovely sea view from the rooms. The view was equally lovely as you stepped into the open lobby with the fresh sea breeze blowing, view of the sea,beach and swaying coconut trees. It was serene and tranquil. Housekeeping standard was below par of a Mercure brand. We checked in at 830pm. One of the rooms was ready for guests but not the other. It was missing floor mat, hand and face towels. Comparing with the other room it was also missing hand towel origami. Not able to contact housekeeping after repeated calls. Had to call front desk for assistance. At times no reponse from front desk . Was surprised to be given a frayed edge floor mat later. Discovered 1 of the pillow case covers was torn and so was the sofa. The room looked dated. Housekeeping was inconsistent. Some days the tea and coffee satchets were not topped up, we had to ask for replenishment. Toilet bin was not emptied on the 3rd day. Obvious lack of manpower. Both our rooms were not made up in the 7 hours that we had left the hotel. In addition the previous guest locked the safe in the room, we had to wait an hour for the hotel staff to come to the room to help re-set it. We had to bring up our experiences to the attention of the Housekeeping Manager.

Dear Serena, Thank you for sharing your detailed feedback regarding your stay. We’re glad to hear that you enjoyed the stunning ocean views and the serene atmosphere of our lobby. However, we sincerely apologize for the housekeeping issues you encountered. It is unacceptable that one of your rooms was not fully prepared upon arrival, and we regret the inconsistency in service throughout your stay. Your comments about the missing items, delayed responses, and the state of the room will be addressed with our housekeeping team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to provide a much better experience during any future visits. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,524 reviews 7.5/10 Location
  • 2,418 reviews 7.8/10 Room
  • 1,589 reviews 6.2/10 Service
  • 47 reviews 4.9/10 WiFi
  • 1,062 reviews 6.9/10 Cleanliness
  • 1,054 reviews 8.7/10 Beach
  • 827 reviews 6.5/10 Breakfast
  • 615 reviews 5.1/10 Food

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At 9.067 km

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.