Mövenpick Dead Sea Jordan 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,230 件のレビュー

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Mövenpick Dead Sea Jordan - Image 1
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Dead Sea Road, Sweimeh, Po Box 815538, 11180 AMMAN, ヨルダン

説明

ホテルのその他の情報

  • Genuine Arabic village resort

  • 6 000 m² (1.5 acres) Zara Spa

  • 8 hectares (20 acres) of lush gardens

  • 9 restaurants and bars

  • Renowned for meetings and conferences

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ホテル所在地

Mövenpick Dead Sea Jordan

Dead Sea Road, Sweimeh, Po Box 815538
11180 AMMAN
ヨルダン

GPS:31.71733, 35.586136

電話番号
ファックス +962 5 356 1122

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,230 件のレビュー

トリップアドバイザーの評価  4.4/5  7,385 件のレビュー

Good ambience, Bad service

トリップアドバイザーの評価 1.0/5

Kishorekumarv ファミリー - トリップアドバイザー認証口コミ

Very unlike Jordan. Hospitality missing, service poor.. customers are given least importance. Basic things not kept in the room, need to ask and wait for all such necessities. Had wait for an hour to get another room alloted even checking in at around 3pm. Suggest avoiding Movenpick if you want to experience Jordan Hospitality

Dear Kishorekumarv Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not reflect the warm Jordanian hospitality we are known for. Please accept our sincere apologies for the delays during check-in, the inconvenience of waiting for a room, and the lack of readiness and responsiveness regarding in-room amenities. This is certainly not the level of service we aim to provide, especially to our valued guests. Your comments have been shared with our management team for immediate review and corrective action, particularly regarding service efficiency and staff attentiveness. We appreciate your honest feedback, as it helps us identify areas that require improvement. We hope you might consider giving us another opportunity in the future to provide you with the experience you rightfully expected. Kind regards, Rawan Fakhouri Guest Relation Manager

Fell flat

トリップアドバイザーの評価 2.0/5

molly j トリップアドバイザー認証口コミ

We’ve traveled extensively with our older children and this was the first time we were charged extra for them. If you are traveling with kids older than 12, you’ll have to pay extra, even with a family suite. We asked for clean towels one night and they never arrived. The bathrooms were moldy, the toilet didn’t flush and the shower didn’t drain. The inside of the rooms look like they are straight from 1995. The outside areas of the hotel are fun but our rooms were nonfunctional and dingy.

Dear Mollyj699 Thank you for sharing your feedback. We are truly sorry to read about your experience and regret that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused regarding the additional charges for older children, the delay in delivering clean towels, and the maintenance issues you encountered in your bathroom. This is certainly not the standard of comfort, cleanliness, or service we aim to provide, and your comments have been shared with our management and relevant teams for immediate review and corrective action. While we are pleased that you found the outdoor areas enjoyable, we deeply regret that the condition and functionality of the room impacted your overall stay. Your feedback is invaluable and helps us identify areas that require urgent improvement. We appreciate you taking the time to highlight these concerns and hope we may have the opportunity to restore your confidence in our resort in the future Best Regards Rawan Fakhouri Guest Relation Manager

Good ambiance, great location - but “hit and miss” on service

トリップアドバイザーの評価 4.0/5

gourmetflo トリップアドバイザー認証口コミ

Just wrapping up a shorter stay at Mövenpick Dead Sea, at the end of a longer Jordan trip. Mövenpick Petra is overall an enjoyable place to stay, with fantastic views (our room was in the Wadi Rum area, close to the beach - with a great terrace to sit, and enjoy the sea- and sunset views: worth getting those rooms). The overall design idea of a “village feel” is well executed, and many areas have beautiful gardens, and older, larger trees. Lots of pools, and - as it is somewhat low season - not crowded and enjoyable. On the positive, we enjoyed the heated pools, the lovely setting, and most staff genuinely doing their best - also Dinner at Luigi’s, especially the beetroot & Gorgonzola salad, as well as the risotto, were really good. Breakfast is well presented, with a lot of staff available. There were, however, a few let-downs and inconsistencies that spoilt a bit what could have been an outstanding experience given location and potential: — Responsiveness ahead of our stay: as usual, I reach out ahead of our stay to check on room location, restaurant reservations, and advise the hotel on arrival/departure times. Some responses came back on specific items from different departments, some of those never responded, other answers were confusing. — (Non-) Availability of venues - with inaccurate information on website: one of the reasons we chose Mövenpick over the many other options available within 200m left and right was the availability of a pan-Asian restaurant, Chopstick - only to learn a day before that it is “closed until further notice” (yet still listed on Accor App, Website and Google as open). Hairdresser in Spa is close - while still listed. All no big deal, but would be professional to update — Our room overall was lovely, but the bedding is totally worn down, felt like lying in a hammock rather than the usual Mövenpick / Accor high quality bedding. Pillow had “clubbed-together” feathers that felt like having small balls inside. Needs urgent replacement. Also room a bit damp, with the typical smell. — The Dead Sea “beach” is a nice touch, but it’s actually quite difficult to go into the water - why not have a simple wooden, removable walk way with a handle? The hotel staff is wonderful helping guests, but this feels a bit “neglected” — Breakfast service: while overall a nice spread, and lots of waiters we ordered an extra sparkling water. First, waiter forgot - and after reminding kindly another colleague came with the Bottle, and - despite my wife signaling to him - served the water to a different table which had 1) been blocked for a French later-age couple in an awkward way by the head waiter (lying that “others that taking this table”, and chasing away another Asian-looking client before), and 2) seemed to be treated with clear preference over other guests. Then - the head waiter realizing the mistake - ordered his colleague to our table, where he filled one glass with the remaining sparking water, again totally ignoring my wife - and then just disappeared. No word, no excuse. Only after speaking to the restaurant manager, they both came back with a second glass, and a new bottle. The main point is the apparent ignorance of my wife, who is a hotel school-trained hospitality professional herself - apparently looking Asian, and being a women - which made her feel ignored, less valued and not like a guest. We understand cultural nuances, being citizens of two continents ourselves, and having travelled the world as independent travelers. But behavior like this in a supposedly international, Accor-run 5* hotel has nothing to do with cultural sensitivity - it’s just poor training, and unprofessional behavior. While we enjoyed our last hours at the wonderful infinity pool, with the friendly pool attendant and having good room service food on our terrace overlooking the Dead Sea - but we leave with a hotel that would have SO much potential, but is currently not fully living up to it.

Dear gourmetflo Thank you for sharing your detailed feedback. We’re pleased to know you enjoyed the location, design, pools, and several dining experiences, especially at Luigi’s. At the same time, we sincerely regret the service inconsistencies and communication gaps you encountered. Your comments regarding responsiveness, venue availability, room comfort, beach access, and breakfast service have been taken seriously and shared with our management team for immediate review and improvement. We truly appreciate your constructive insights, as they help us refine our standards and better align with the level of experience our guests expect. We hope to have the opportunity to welcome you back and provide a more seamless and memorable stay in the future. Best Regards Rawan Fakhouri Guest Relation Manager

Movenpick

トリップアドバイザーの評価 5.0/5

Explorer41195346778 トリップアドバイザー認証口コミ

I had my best stay ever , everyone was so friendly, the front office team was so kind , room and facilities was such a great venue to visit and stay in , room and swimming pools was clean and comfortable to use

Dear Explorer41195346778 allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your rating on. We are happy to know that your stay with us met your expectations. We are looking forward to welcoming you back in your next to the Dead Sea. Warm Regards, Rawan Fakhouri Guest Relation Manager

Great resort on the Dead Sea

トリップアドバイザーの評価 5.0/5

jilnacs トリップアドバイザー認証口コミ

We booked at stayed in a sea view room. Pros: A huge and stunning resort on the Dead Sea with several pools, including winter pools with heating, jacuzzis, and access to the Dead Sea including mud bath facilities. Buildings had a beautiful aesthetic of traditional middle eastern stone. There are also tennis courts, a gym and spa onsite. We did not use these during our short stay. The resort is massive and so there are golf carts available to take you around. This was particularly helpful to get down to and up from the Dead Sea as the resort is built up way above th Sea level. Dead Sea experience was very good, there were plenty of hotel staff, included life guards to assist all guests and mix mud, adding to the overall experience. In the evening, there was entertainment including belly dancer and traditional singers. As a Movenpick tradition - there is a chocolate hour which served various chocolates - a lovely touch. Bars served alcohol and 2 bars had a happy hour with selected drinks - 50% off. Room was a good size with several toiletries, fridge and a very comfortable large bed. Balcony had a great view for the sunset. Mini bar soft drinks were included within the price. The breakfast and dinner buffet options were extensive. It was my birthday during our trip, staff organised a cake post dinner in the room which was a lovely touch. Cons: Overall, the rooms are dated and are in need of a renovation. In particular, the bathroom was worn and sealant etc was not clean. The dinner / breakfast buffet restaurant does not flow well, as the food and seating area is separated. Felt more like a canteen rather than 5* resort buffet. Service to replenish items in buffet felt slow, waited and asked several staff for carrot juice (which was finished). More attentive staff is required.

Dear jilnacs allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your rating on. We are happy to know that your stay with us met your expectations. We are looking forward to welcoming you back in your next to the Dead Sea. Warm Regards, Rawan Fakhouri Guest Relation Manager

との提携 TripAdvisor

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