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Dear Liz F, Thank you for taking the time to share your experience. Please accept our sincere apologies for any confusion caused. We strive to provide accurate information and regret that this situation affected your travel plans. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear PJ-tw11, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the closure of Grand Mercure Petra for major renovation. We appreciate your understanding and patience during this transition. We're delighted to hear that despite the initial disappointment, your stay at Mövenpick Resort Petra meet your expectations. It's wonderful to know that our staff, food, and accommodations made your visit memorable. Your kind words are greatly appreciated and will be shared with our team. Your suggestions will certainly take it into consideration to improve our services during similar situations in the future. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear Passenger13953488943, Thank you for taking the time to share your positive experience with us! We are delighted to read your review from your stay at Monevpick Nabatean Castle. It's wonderful to hear that our hotel lived up to your expectations and was perfect for your needs. Creating a comfortable and welcoming environment is our goal, and we're pleased that you felt at home, thanks to our welcoming team. We're glad you enjoyed the delicious food at Al-Bar Restaurant. Our chefs work hard to provide a diverse and delightful dining experience, and it's great to know that their many suggestions enhanced your culinary experience. Your kind words are appreciated, and we'll make sure to pass on your thanks to everyone at the hotel, especially the chefs. We are grateful for your acknowledgment of their efforts. Should your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific you loved or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Thank you for choosing our hotel, and we look forward to hosting you again in the future. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear wojtek66, Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay exceeded your expectations and that you found our service, food, and accommodation to be great. Your recommendation for the shop in the hotel as the best place to buy original gifts is greatly appreciated. We strive to provide a memorable experience for our guests, and we're delighted to have been a part of your journey. We hope to welcome you back in the future for another fantastic stay. Best regards, Abedrabo Twaissi Cluster General Manager

Dear 661bhavnap, Thank you so much for taking the time to share your wonderful experience at our hotel. We are absolutely thrilled to hear that your stay was "amazing" and that you had such a positive experience as a solo traveler. It's fantastic to know that you found our service to be impeccable and that the staff, including reception, restaurant/bar, and security, were friendly, professional, and went above and beyond to make your stay memorable. We're delighted that you enjoyed the room upgrade, free drink, and the fully equipped room with a lovely view. It's heartening to hear that our team recognized your Gold Accor membership and made sure you felt valued. Your specific examples of the restaurant manager offering you coffee and pastries after missing breakfast and the reception providing painkillers showcase our commitment to guest satisfaction and personalized service. We truly appreciate your kind words, and it means a lot to us that you felt like royalty during your stay. We look forward to welcoming you back in the future, and thank you for recommending our hotel to others. Safe travels! Best regards, Abedrabo twaissi, Cluster General Manager