Mövenpick Hotel And Convention Centre Klia 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 3.241 görüş

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Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Açıklama

Otel ekstraları

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

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Otelin konumu

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

Telefon
Faks +60 3-8661 8600

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  3.241 görüş

TripAdvisor Derecesi  3.5/5  206 görüş

By the airport

Tripadvisor puanı 3.0/5

BoJLpl Aileler - TripAdvisor onaylı yorum

WiFi in the room just non existent had to go down to the lobby, only stayed 2 hours, room overlooked the motorway, shuttle to airport every 2 hours and nice touch with the chocolate hour. Wouldn’t stay again unless needed to be by the airport for an early flight.

Dear Sir or Madam , Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you experienced with the WiFi in your room. Please rest assured that we are looking into this issue to ensure it is addressed promptly. We understand the importance of a reliable internet connection, especially for guests traveling for business or leisure. We appreciate your feedback regarding the shuttle service timing and will take this into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Sangar Gopal @ Shawne

Very poor "5 star" hotel experience

Tripadvisor puanı 2.0/5

Katz2by2 TripAdvisor onaylı yorum

Even though it wasn't busy, the check-in was slow for little reason. We arrived during the complementary one hour afternoon chocolate buffet but were not invited to it, we had to ask. Our assigned room #3209 was an odd shape - we've had more attractive and functional rooms at Novotel - and while the curtains opened onto the view of a mosque across the way it was marred by a dirty, pitted wet concrete extension out the side of the hotel. The functionality of the room was extremely poor - especially for a 5 star - there was no luggage rack, the safe didn't work, both bedside reading lamps were broken and non-functional, one bathroom sink drain wouldn't open (so the sink was essentially non-functional) and the other sink drained VERY poorly, the lamp in the corner didn't work but upon further investigation it was actually the socket that was dead. All these thing we decided to live with for our one night stay but when I found the large body lotion bottle empty after my shower I decided to visit the manager. The on duty manger was quite accepting of my deficiency report and seemed to agree our experience was not one one should experience at a 5 star hotel. He offered to move us to a different room but I said no as it was too much effort for us to pack up and move for a one night stay. He did comp us dinner in the hotel restaurant which was just okay, and as others have said not even a glass of wine! He also said he would have someone come and fill the body lotion bottle but right up until the time we left next morning, that didn't happened. Next morning, the breakfast buffet was huge and busy. The was no table service for coffee (a 5 star expectation I would think?) and when I asked at the central station for a cappuccino I was told "Make an espresso with the machine, then add hot milk from the jug". When I replied, "That is not a cappuccino." They said, "Then order it, and pay for it." Overall, my impression is that as the occupancy was over 90% local population this hotel is operating and getting away with substandard accommodation, service and maintenance. It is not functioning as a 5 star and the international Movenpick brand is not being challenged or upheld. We did connect with the duty manager again before we left to update our list of grievances which he said would be 'passed on' and that we would receive a communication. We haven't of course but it's only been 30 days since the stay.... The proximity to KLIA was good, the room was clean, and the swimming pool and area was pleasant but otherwise I would not recommend this hotel.

Dear Sir and Madam , Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We are deeply sorry to hear about the numerous issues you encountered during your stay, and we sincerely apologize for failing to meet your expectations. It is disappointing to hear that your check-in experience was slow and that you were not informed about the complimentary afternoon chocolate buffet. We also apologize for the condition of your room and the functionality issues you experienced, including the broken lamps, non-functional safe, and the bathroom sink problems. This does not meet our usual standards of service, and we understand your frustration. We regret that our attempts to address your concerns during your stay, such as offering to move you to a different room and providing complimentary dinner, did not fully resolve the issues you faced. Your feedback regarding the breakfast buffet and lack of table service for coffee has been noted, and we apologize for any inconvenience caused. Rest assured, your feedback has been shared with the relevant teams for immediate action to ensure that similar issues do not occur in the future. We are committed to upholding the high standards of the Mövenpick brand, and we will take your comments into consideration as we strive to improve our services. We understand your disappointment and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience. Sincerely, Sangar Gopal @ Shawne

Airport hotel stay -great value-free shuttle

Tripadvisor puanı 5.0/5

Suered TripAdvisor onaylı yorum

Lovely relaxing hotel for an airport stay- I stayed for 2 days /1 night. Room was great just refurbished by the look of it with tea/ coffee / minibar / Tv with films. The staff were very pleasant and helpful breakfast was extensive with every type of food you can imagine ( Nb you will not find bacon as most places in Malaysia do not serve any pork) The swimming pool was great and there is a seperate womens pool too - tpwels provided. It is isolated next to a large mosque and the police station only. Its 30MYR ( about £5.50) for a grab taxi to the outlet mall nearby. The free shuttle to the airport runs 2 hourly and must be booked with the concierge so you need to contact them prior to collection from the airport (KLIA1 level one door 3 at the time of writing this ) and for your trip back too. The hotel is a dry hotel there is no alcohol for sale - not a problem for me but some other visitors were not as happy - there is mini fridge in the room so bring your own. For the chocoholics there a free chocolate hour every afternoon at 3pm - a great selection of movenpick chocs to indulge in . I would stay here again without a doubt , it was excellent value.

Dear Sir or Madam , Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

Lovely staff - Room wasn’t as clean as you’d expect

Tripadvisor puanı 3.0/5

Iandahopkins Solo travel - TripAdvisor onaylı yorum

I’ve stayed here on numerous trips and always found it convenient due to the airport location and the rooms to be of quality. Unfortunately, during this stay, the room wasn’t as clean as expected. There were empty bottles thrown next to the Koran, which, even though not Muslim, is disrespectful. However, a basic clean would have picked up such. That said, I do like this place and the staff are friendly, warm and welcoming.

Dear Mr Ian Hopkins , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! I hope this message finds you well. Thank you for your continued loyalty and for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay. We truly appreciate your feedback and are grateful for your kind words about our staff. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. We understand the importance of a clean and comfortable room for our guests, and we regret that we did not meet your expectations in this regard. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights do not happen again. We have also reinforced our cleaning procedures to maintain the highest standards of cleanliness and hygiene throughout the hotel. Mr Hopkins, to make amends for the inconvenience you have experienced, we would like to offer you a complimentary upgrade to a higher room category for your next stay with us. Additionally, you can enjoy a late check-out at 4:00 p.m. or an early check-in as early as 12:00 p.m. Once again, please accept our apologies for the cleanliness issue you experienced. We hope that you will give us another opportunity to provide you with the exceptional stay that you deserve. If you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to contact us directly at sangar.gopal@movenpick.com or +6018- 989 4339. Once again, I apologize for the shortcomings you experienced, and we hope to have the opportunity to welcome you back for a significantly improved and more enjoyable stay.Thank you for choosing Mövenpick Hotel & Convention Centre KLIA. We look forward to welcoming you back soon. Sincerely, Sangar Gopal @ Shawne

Second time here, second time loved it.

Tripadvisor puanı 4.0/5

Bebej1976 TripAdvisor onaylı yorum

Second time in this hotel, love it. I think some of the comments are unfair. I mean if your main complaint is that you can not cope without alcohol for one night, jeez. Yes, it does market itself as a 'Muslim family' hotel but as a gay, western, non-Muslim male I have always been made to feel very welcome and have always felt very comfortable and noticed the clientele is a very mixed demographic, as is with any airport hotel. Pros: - Easy shuttle access to the airport (journey takes around 10/15min) arranged very easily direct with the concierge via Whatsapp. - The hotel is beautiful and quiet and serene. - My room was refurbished, definitely a newer vibe than when I stayed a couple years ago. - Food is restaurant is excellent, I had the 'malaysian satay' and 'seared tuna salad' both great. - A very nice swimming pool area. - Friendly and welcoming staff. Cons: - The wifi is slow. I had no issues logging on and staying logged on but you definitely won't be able to stream Netflix etc. - The shuttle bus whilst a great service generally only runs once every two hours - The gym could be better equipped. - Navigating the hotel can take a while due to the design of the building. For example not all lifts/elevators serve all floors and the room numbering can be a little confusing but simply ask one of the friendly staff for directions and you will be fine.

Dear Sir , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with the wifi speed, shuttle bus service, gym equipment, and the layout of our hotel. Your comments are well noted, and we will strive to improve in these areas to enhance the overall guest experience. We appreciate your understanding and patience during your stay. Should you have any further feedback or require assistance in the future, please do not hesitate to contact us. Sincerely, Sangar Gopal @ Shawne

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Hizmet sağlayıcı Trustyou

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Selangor Darul Ehsan şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.