Dear Mr. M., Mabuhay! Thank you for sharing your thoughtful feedback and for your excellent rating. We are delighted to hear that you enjoyed your stay with us and appreciated our tranquil setting, away from the hustle and bustle of Boracay. It is especially wonderful to know that our location provided you with beautiful sunset moments—one of the highlights of the Mövenpick Boracay experience. We’re also pleased that you found value in your stay and were able to fully relax in our peaceful surroundings. Your kind words mean a great deal to us, and we look forward to welcoming you back to Mövenpick Resort & Spa Boracay for another memorable visit with your friends. Sincerely, Mövenpick Resort & Spa Boracay

Dear Ms. Cyrine, Mabuhay! Thank you for sharing your feedback with us. We take note of the concerns you experienced during your short stay, particularly regarding the initial room condition and the wait time for the room change. We understand how this impacted your overall impression, especially for a one‑night visit. We also recognize that the volume of guests and the noise level influenced your stay, and we will continue reviewing how we can better manage the guest experience during busy periods. On a positive note, we appreciate your kind mention of our Italian restaurant. Your comments are valuable, and they help guide our efforts to improve the consistency of our services and facilities. Thank you once again for taking the time to share your thoughts. Warm regards, Ivan Delgado Guest Experience Manager Mövenpick Resort & Spa Boracay

Dear Thierry, Mabuhay! Thank you for the perfect rating! We are delighted to hear that you enjoyed our magnificent location, beautiful room, superb pool, pristine beach, and the service provided by our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another relaxing and memorable stay! Sincerely, Mövenpick Resort & Spa Boracay

Dear Ms. Alexandra, Mabuhay! Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of what you expected from us. Your comments are important, and we’ll use them to improve our service moving forward. We hope to serve you better in the future. Warm regards, Ivan Delgado Guest Experience Manager Movenpick Resort & Spa Boracay

Dear Frederic, Mabuhay! Thank you for your kind rating! We are happy that you and your family enjoyed your stay with us and found the resort superb. We hope you enjoyed every moment. We look forward to welcoming you back on your next visit. Sincerely, Mövenpick Resort & Spa Boracay

Dear Alain, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our location, the beauty of the beach, and the tranquility away from the busier parts of the island. It’s also a pleasure to hear that you appreciated the warm hospitality of our team, the breakfast selection, the cleanliness of your room, and the seamless airport pick-up service. Your kind words inspire us to continue providing excellent experiences to our valued guests. We look forward to welcoming you back to our little paradise in Boracay soon. Sincerely, Mövenpick Resort & Spa Boracay

Dear Clement, Thank you for your wonderful review! We are delighted to know you enjoyed our large pool, tropical gardens, variety of restaurants, and the warm hospitality of our team. It is a pleasure to hear that Ish at the reception made your stay extra special by providing you with a beautiful sea-view room. We have also taken note of your comment regarding storage space, and we will share it with our management team for future improvements. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in our little piece of paradise. Sincerely, Mövenpick Resort & Spa Boracay

Dear Morgan, Thank you for your lovely feedback! We are so glad to hear your family had a wonderful time enjoying the entertainment, dining, and accommodations. We hope to welcome you back again soon! Sincerely, Mövenpick Resort & Spa Boracay

Dear Lalia E., Thank you so much for your kind words! We're thrilled to hear you had such a wonderful stay with us. Our team is always here to make sure you feel at home, and we're happy to know you felt welcomed and well taken care of. We look forward to welcoming you back to Mövenpick Resort & Spa Boracay soon! Sincerely, Mövenpick Resort & Spa Boracay

Dear Frederic S., Thank you for taking the time to share your feedback about your recent stay at Mövenpick Boracay. We appreciate your positive comments about our location, friendly staff, comfortable bedding, and the large multi-storey swimming pool. However, we deeply regret the imperfections you encountered during your stay. We apologize for the issues you experienced at the reception, including the double checks, the delay in offering an upgrade, and the confusion regarding the Lunar New Year buffet reservation. We also apologize for the disappointment with the availability of paella, the New Year's Eve buffet dinner, and the breakfast experience. Your feedback regarding the professionalism of the reception, the food quality, and the deckchair reservations is valuable to us, and we will address these areas with our team to improve our services. We are committed to providing a high standard of hospitality and will work diligently to enhance our guests' experience. Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Best regards, Sincerely, Alrie Rocamora Guest Experience Manager

Dear M., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the aspects of your experience that did not meet your expectations and for the inconveniences you encountered. Please allow us to address your concerns: We regret that we were unable to provide an upgrade despite your Gold status. We strive to offer upgrades whenever possible, but due to high occupancy, it may not always be feasible. We apologize for the size of the bed and the absence of an espresso machine in your room. Your feedback regarding the paid espresso and its quality at breakfast is noted and will be shared with our relevant management team. Please be inform that this was stopped already after receiving feedback from the guest. We are sorry for the cold water issue you experienced upon arrival and for the wait time during breakfast. These incidents are not reflective of the standards we aim to uphold. We acknowledge your concerns about the buffet area and privacy, as well as the availability of yogurt and the quality of the WiFi. We will work on these areas to improve the guest experience. While we are pleased to know you found our staff friendly and enjoyed the location and beach, we are disappointed to learn that other aspects of your stay did not meet the 5-star standard you expected. We aim to be 5 star however our hotel is only 4 Star Premium. We are sorry to hear about the issues with the hotel/airport transfer costs and the points/nights not being credited. Our team will look into these matters further. Thank you for your loyalty to Accor, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Alrie Rocamora Guest Experience Manager

Dear Alain, Thank you for sharing your review and for choosing Mövenpick Resort & Spa Boracay for your stay. We're pleased to hear that you found our hotel well-located and welcoming, and that you appreciated our friendly service. We apologize for the issues you experienced with space and the quality of breakfast. Your feedback is valuable to us, and we will address these concerns with our team to improve our services for future guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Sincerely, Mövenpick Resort & Spa Boracay

Dear Stéphane, Thank you for sharing your feedback regarding your recent stay at Mövenpick Resort & Spa Boracay. We truly appreciate your kind words about our service and staff. Our team takes great pride in delivering warm, responsive, and attentive service, and it’s wonderful to hear that this made a positive impact on your stay. We are, however, sorry to learn that certain aspects of your experience did not meet your expectations. We regret the noise disturbances in your suite and during breakfast service, as well as your concerns about the ambiance in some areas of the resort. Please be assured that we are looking into these matters to enhance the comfort and overall experience for our guests. Your feedback about the Christmas Eve setup, the breakfast venues, and the Italian restaurant is also very valuable. It’s great to know you enjoyed the pizza, but we’ll consider your comments as we strive to improve the atmosphere and offerings across all our dining outlets. We are truly sorry to hear that your experience has discouraged you from returning. Your insights will guide us in refining our facilities and services, and we hope you might reconsider visiting us in the future to witness these improvements firsthand. Sincerely, Movenpick Resort & Spa Boracay

Dear Alice W., Thank you for sharing your positive experience at Mövenpick Resort & Spa Boracay! We’re thrilled to hear that you enjoyed your stay. Your kind words mean the world to us, and I'll be sure to pass them on to our dedicated team. We're committed to providing exceptional service, and your feedback inspires us to strive even higher. If you have a moment, we would greatly appreciate it if you could share your experience on TripAdvisor. https://www.tripadvisor.com/UserReviewEdit-g26…-d35…-Movenpick_Resort_Spa_Boracay-Yapak_Boracay_Malay_Aklan_Province_Panay_Island_Visayas.html We look forward to welcoming you back for another wonderful stay! Sincerely, Alrie Rocamora Guest Experience Manager

Dear Florian, Thank you for choosing Mövenpick Resort & Spa Boracay! We’re glad to hear that you and your girlfriend had a good stay with us, despite the challenges posed by Typhoon Kristina. It’s wonderful to know that our team could still provide a welcoming environment during your visit. We hope to welcome you back for a stay with sunnier weather so you can fully enjoy everything our resort has to offer! Sincerely, Mövenpick Resort & Spa Boracay