Mövenpick El Gouna 5 stars

Arrived late the first night. A/C did not work. Couldn’t sleep all night. Next morning we informed the front desk. Had to stay outside the room for over 2 hours. We left on a boat ride and came back 6 hours later and the room was hotter than it was when we called them to fix it. We had to call again and they finally switched us to a different room. It was a terrible experience.

Everything was above and beyond my expectations

My mother and I had a really nice time in this beautiful resort. There were a lot of pros, but also a few cons. Positives: the staff was (with exception of the spa and health lady and gentlemen) really nice and helpful. My mother has a gluten intolerance and they accommodated for her wherever they could. Michel and Medhat from the restaurant, Kato from entertainment, Omar from the pool and many others made us feel very welcome! The view is spectacular, you can walk for about 2 km into the sea, and after that it drops down to deeper water where you can see coral reefs with beautiful fish. The pools were nice and clean, and there were enough sunbeds for every guest. Putting your towel down to reserve a spot was not needed. Everything was clean (floors were constantly mopped, windows were cleaned) the staff was always busy cleaning. The food in the main restaurant was good, but not surprising. After 7 days (and we still had 3 to go) we were bored with the variety and simpleness. The quality was good, it just wasn't special. The resort is nice and spacious, yet they still managed to make it feel homey. Now up to the things I didn't think were up to standard: for the price you pay (definitely not Egyptian prices) we were disappointed in the quality we got overall. Such as: maintenance, renewal, prices and service. We had a family room overlooking the sea and pool and you could very clearly tell that the resort doesnt keep up with maintenance. Nor did they put in new furniture when needed. We had a couch in the room which was completely collapsed in the middle. You could only tell once you sat on it. The room was very high, the top floor had a small airconditioner to cool the air there, but it didn't do anything but blow wind. You just get the impression they put furniture in the room, but didn't check if it needed to be replaced. Talking about the furniture; they really need to update their look. We had about 5 side tables, but no chair inside. If we ordered food from roomservice we had nowhere to sit but on the bed or outside on the balkony. However, being so close to the beach, there is lots of wind.. Also the table that was outside was also a side table, and way to low to eat off comfortably. There are little carpets near the bed, but they do not have anti-slip mats. When you get in your bed, there's a big chance the carpet flies off and you almost break your neck on the bed. The reading lamps attached to the bed were a nice touch, but my side barely held light. The 'upstairs' area also needed more furniture. All there was was a bed and 2(?) standing lamps. Nothing to put your clothes on, nothing to put your stuff on next to the bed. I found this strange considering there were so many sidetables downstairs. There is one big closet to put your clothes in in the bathroom. The room is for 4 people, but the space in the closet is not for 4. It's way too small. Lastly, even though the room was cleaned every 2 days, there was a large amount of dust everywhere. Dust that didn't come from our stay, it was clear that it had been there for a while (lamp stands, above the bed etc.)Now to the resort. There are a few shops inside the resort: a small convenience store where you pay way too much for products, a perfume store, a clothing shack, a clothing store, a store for cheap jewelry and a store for (wall)carpets. Considering the high standards the resort claims to uphold, these stores are not even close to that standard. The clothes were tacky and came straight from a souvenir shop, the jewelry was cheap and made of metal and who even buys a carpet when you have to fly back with a plane? I was disappointed. Lastly the prices inside the hotel are ridiculously high. We knew it was going to be expensive, and we don't care spending money, but there were a few strange things about the prices. For one, the prices of roomservice are the same as when you eat at the restaurant. Does that make the restaurant expensive or the roomservice cheap? The cheapest bottle of wine in the resort will cost you 21 euro, that is including 27% taxes not included in the original price on the menu. A glass of housewine will cost you 5 euro, a cocktail will cost you 4 and a soda will cost you 1.5. A plate of salad (it looks more like a few bits of lettuce with some tuna salad on top) will cost you 2.5, but a gigantic plate of spaghetti bolognese will cost you 4. If you do not have all inclusive but half logies (breakfast and dinner) prepare to spend around 500 to 700 euro in a week only for drinks and lunch. All inclusive will cost you even more though, 35 per person per day, and a lot of things are not included (normal ice cream, wine, beer). To wrap it up: we had a really good time, but that was mostly thanks to the very kind staff as mentioned above. The resort and reception staff does not make you feel as welcome as you would like for the price you pay, and the services they offer are not up to the standards of the price either. I hope they pay their staff properly, even though I have the feeling they most definitely do not. We would like to visit again, but we would come for the people, not the resort.

Good hotel &good service

Restaurants ante not fully functional. No night life at the resort. Can be well managed to entertain customers at night. I understand there is Covid-19 but then don’t charge full price if your facility is not 100% functional.

It was a pleasure staying in Elgouna Mövenpick.. This was my first visit to Gouna. My only surprise was that the Hotel insists to charge me the Full Staying days in Advance..!!! I live in USA, for over 24 years.. and never ever experienced such an act..!! Abd for me, I was n’t convinced of the explanation the front desk offer..! And to me seems like Mövenpick does not trust Egyptian guests..!! ( I booked not as US Citizen, but as an Egyptian citizen..!) and I much doubt that you guys doing the same with Non- Egyptians..!!!!!

We , my wife and 2 kids 6 and 8 yrs stayed at Movenpick gouna for 2 days. When arrived at the reception there was a guest fighting because he booked a sea view room and got a room in a bad location, that’s a common thing at movenpick gouna they always offer the worst rooms first. Then it was my turn , i asked for seas view beach front room, they promised that i will be getting that and they offered me a complimentary upgrade to family room.The room was in a bad location with trees completely blocking the view and terrible smell all over the place. We were tired and had no energy to fight back , so we just accepted as we were spending most of our trip outside the hotel. The hotel itself was completely out dated and the furnishing is very old. Beach was very good with plenty of space to sit, breakfast was good with variety if selections , however we felt uncomfortable with the waiter comments which felt inappropriate especially when around kids

It was amazing

I came for short visit together with my wife. They give us twin bed instead of king size bed. I got room 3309, water pressure low, bathroom needs grouting, red strip in bathroom stained, no trash can in bedroom, bathroom pin rusty, no slippers, no bathrobes, no dentil kit, the electricity fitting is outdated, needs upgrading, rugs stained. We asked for a slipper they gave us very bad quality without hotel logo. Bathroom amenities shampoo, shower gel , body lotion etc... are poor quality, looks like refilled bottled. No fresh juice for breakfast or dinner, I paid for 2 orange juices L.E 138. No rich food on buffet, frozen fish, no smoke salmon on buffet. The food in general is not Movenpick standard

I wonder that the hotel is not applying most of the COVID restrictions and health ministry recommendations

All went good, perfect location, nice atmosphere and good service

The hotel was nice and well laid out and the room (1223) and view were great. The food that we had was very good. The courtyard with shops and shisha lounge were very atmospheric. However all this was undone by the complete lack of enforcement of COVID protocols - in the main lobby and other indoor spaces guests were uniformly failing to wear face coverings and even worse in the breakfast area they congregated around serving stations with no social distancing and again no make as we walked around with plates of food. Even worse, when I questioned staff I was told it was not their job to make people wear masks!!! We felt so worried even though on Half Board we went out to eat each of the 3 evenings we were there.

Short break in the sun, as a couple

We spent a week in El Gouna and I honestly had expected a lot more. My memory of (other) Movenpick hotels from previous trips was spectacular with great food and 5 star feeling all around. Unfortunately (and some due to COVID), this time the experience was just mediocre. I had booked two rooms and the reception staff didn't manage to keep the two tabs separated, even though explained it several times to the front office manager. The buffet was not how I remembered it from previous stays (some certainly also due to COVID). The food, except for the mezze, was rather tasteless with few healthy choices. However, the waiters at the buffet were very attentive and super kind! Check-out took forever and they tried to charge me for a 1970 iron that I supposedly damaged (it came already broken from housekeeping). Not at all 5 star like. The rooms, the pool area and the beach area were very clean. Restaurant choices were very limited with few lunch options. I'm sorry to say, but we won't be back.

Absolutely loved the place. I will definitely be back. Loved the food the service the atmosphere. The service was great people are very friendly and welcoming. I absolutely loved it. Thank you guys die this amazing time.