Mövenpick Resort Khao Yai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,317 reviews

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T Wangsai A.Pakchong Nakornratch, 30130 Nakorn Ratchasima, Thailand

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor Swimming Pool

  • Private pool in all Villas

  • Located just 45 minutes drive from Khao Yai National Park

Our accommodation(s)

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Hotel location

Mövenpick Resort Khao Yai

T Wangsai A.Pakchong Nakornratch
30130 Nakorn Ratchasima
Thailand

GPS:14.674605, 101.577165

Telephone

Hotel services

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On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,317 reviews

TripAdvisor Rating  4.3/5  26 reviews

Customer review rating 2.0/5

Benjamin P. Couples - Confirmed reviews ALL

The location is absolutely stunning. The area is beautiful, very quiet, and the building itself looks impressive. Unfortunately, the overall experience is disappointing. This was our second stay, and there has been no noticeable improvement since the first visit. The rooms are severely outdated. Everything feels worn and neglected. The kettle looks unhygienic and unsafe to use, with visible residue inside. Coffee is limited to basic instant sachets, which is unacceptable for a hotel of this standing, especially when even modest hotels in similar areas provide pod based machines. The terrace furniture is old, fragile, uncomfortable, and looks cheap. Some of the lights appear unsafe to plug in. The bed is acceptable but not as comfortable as expected at this level. Pillows and bed sheets feel low quality. The biggest issue remains the noise. There is virtually no sound insulation. You hear other guests and the cleaning staff as if they were inside your room. Doors slam, staff speak loudly, and there is no effort to maintain a calm and refined atmosphere. This was already a problem during our first stay, and it is exactly the same now. Whether you pay a premium rate or stay in a very cheap hotel, the experience feels identical in terms of noise and overall standard. The breakfast buffet was also disappointing this time. The quality was very average, nothing stands out, and everything feels bland and not homemade. What a shame. The reception and restaurant staff are polite and professional, but good staff alone do not create a good overall experience. The restaurants and the beautiful surroundings of the property are the highlights. The food is excellent, the desserts are homemade and very good, and the ambiance is pleasant and quiet. No loud music, no intrusive staff constantly asking questions, which makes dining genuinely enjoyable. This is a very strong positive point. Would I come back again. No. After two stays, there has been absolutely no improvement, exactly the same experience both times. There are similar options around Khao Yai for the same price. The property clearly needs major refurbishment, including new furniture, repainting, and replacement of outdated equipment. There is also a clear need to train the behind the scenes staff such as cleaning staff, porters, and drivers on how to behave in a high class hotel. No loud talking, no banging, no slamming doors, no shouting, and behavior that matches the standing of the location. It might have been an excellent hotel ten to fifteen years ago, but it feels like nothing has been properly renewed since then. As long as people keep paying, the owners clearly do not care. I will just not be part of that anymore.

Dear Mr. P., Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate your honesty and regret to learn that your experience did not meet your expectations, particularly as this was your second visit. While we are pleased that you appreciated the location and surrounding environment, we are genuinely disappointed to learn that the room condition, comfort, breakfast quality, and particularly the noise levels fell short of expectations. This is not the standard we set for our guests. Please accept our sincere apologies for the inconvenience and frustration this caused during your stay. Your remarks have been noted and shared with our management and concerned team members. Maintaining a calm, refined atmosphere is essential to us, and it is clear from your experience that we fell short in this area. Your feedback is invaluable and will contribute to our ongoing discussions regarding improvements and future refurbishment plans. Thank you again for your time and for sharing your experience. Your sincerely Suthee SITHOOMCHAN Guest Experience Manager

Customer review rating 3.0/5

Trawich C. Couples - Confirmed reviews ALL

overall it was okay however since there were many people at that time, the staff couldn’t handle that well and should have been better trained The food was too slow to be served.

Dear Trawich C., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

Customer review rating 3.5/5

Kim S. T. Families - Confirmed reviews ALL

We liked the restaurant where we had our dinner. We also liked walking around the large outdoor area and particulary liked the animal-feeding activity. However, the bathroom experience was not satisfacctory. Shower water was either too hot or too cold and could not be adjusted to a desired warm temperature. The tube connecting to the shower head was slightly leaking. Checking in was a bit confusing as the guard did not allow our car (containing our luggage) to stop in front of the reception hall.

Dear Kim S. T., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

Customer review rating 5.0/5

Kittipetch P. Families - Confirmed reviews ALL

Movenpick Hotel Review: A Family Stay near Ozone, Khao Yai We stayed at Melvin Pick during the busy New Year's holiday season for a two-night family trip. Thanks to our Accor membership, we were nicely upgraded from a standard executive room to a two-bedroom pool villa. Location and Venue: The hotel is located within the large, externally-owned Ozone development in Khao Yai, which acts as a general venue for various activities. This area is quite popular, attracting visitors who often pay an entrance fee, primarily for the golf course, petting zoo, and dining, as well as for photo opportunities. While the overall structure is probably over ten years old, it is kept very clean. Accommodation – Two-Bedroom Pool Villa: Our villa felt more like a literal home, complete with two bedrooms, a kitchen, and a private pool. While clean and functional, the design is somewhat dated, and it is not a modern-style accommodation. It was, however, warm, homey, and comfortable, and we slept very well. A minor issue was the slightly low water pressure in the shower. The private pool, though a bit cool in winter, was nice, but caution is advised as the pool tiles had slightly sharp edges. Dining: The hotel features two dining areas, including a very nice Thai/International Italian restaurant with a beautiful view. I highly recommend visiting the Italian restaurant before sunset. The food was well-prepared, with very fresh vegetables. Their tenderloin steak, in particular, was exceptionally good. Breakfast is a standard international buffet. While offering a nice, large variety, it is generally on par with what you'd expect at most chain hotels. Facilities and Activities: The hotel boasts good facilities, including a fitness center, a large swimming pool (though rarely used during our winter stay), and the renowned golf course. Given the location in Ozone, there are many activities available. During the winter festival, the main grounds were beautifully decorated with display lights and even featured a small beer garden. Service and Logistics: The reception and most of the staff were very friendly and provided good service. Guests should be aware that a golf cart is necessary to travel around the extensive hotel grounds. Housekeeping was friendly but was a bit slow to get to us and seemed rushed, resulting in a less-than-thorough cleaning. There is no turn-down service offered. Overall Impression: This is a very nice, family-friendly hotel. The atmosphere is heavily tailored towards families, often with husbands utilizing the golf facilities while wives and children enjoy the other amenities. It has a distinctly Thai style and ambiance, appealing to both locals and some foreigners, though it is slightly less accessible than some other areas of Thailand. Overall, it was a pleasant stay, and I would certainly consider returning.

Dear Kittipetch P. Greetings from Movenpick Resort Khaoyai and we are very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've already plane how to againt the peigeons out of the property in the very near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

Customer review rating 4.0/5

Alwin L. Families - Confirmed reviews ALL

Good site setup, nice deco, good vibe and pleasant service

Dear Alwin L. Greetings from Movenpick Resort Khaoyai and we are very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've already plane how to againt the peigeons out of the property in the very near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

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Other web-users rate our hotel

  • 538 reviews 6.2/10 Location
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  • 567 reviews 8.7/10 Vibe
  • 402 reviews 6/10 Cleanliness
  • 351 reviews 7.8/10 Breakfast
  • 236 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.