เมอเวนพิค อัสสรา รีสอร์ท แอนด์ สปา หัวหิน 5 ดาว

Dear Mr. Khemmarat J., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, we are delighted to know that you were very pleased with the service provided by our team. We sincerely appreciate your kind comments regarding the friendliness, attentiveness, and professionalism of our colleagues. It is especially encouraging to know that you felt well looked after throughout your stay, and we will certainly share your compliments with the entire team. At the same time, please accept our sincere apologies for the various issues you encountered with your accommodation. We fully understand that these matters significantly affected your overall experience, despite the positive service you received from our team. We are particularly concerned to learn about the yellowish water in Room 145, the damaged and loose glass door fitting, and the connecting door between the bedroom and swimming pool not closing properly. We understand that this allowed insects and outside noise to enter the room throughout the night, which would have been uncomfortable and disruptive for your family. We are also sorry to hear that the living room fan and some electrical outlets were not functioning properly. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and follow-up. We will ensure that these defects are properly assessed and rectified, and that the necessary preventive checks are strengthened to avoid similar issues for future guests. We also appreciate your feedback regarding our breakfast selection. We understand your comment that the variety could be improved, and this has been shared with our Food & Beverage team for further consideration. We have also noted your feedback regarding the Wi-Fi connection speed and will continue to work with the relevant team to improve its performance. While we are grateful for your perfect ratings for your booking experience, arrival and check-in, accommodation, our team, and check-out and departure, we sincerely regret that the condition and functionality of the accommodation affected your overall satisfaction and your likelihood to recommend our resort. As a valued ALL Accor Gold member, we are also sorry that your experience did not meet the level of service and stay experience you expected from us, as reflected in your loyalty program recommendation score. Your feedback is important and will be taken seriously as we continue to improve both our facilities and service delivery. Thank you once again for bringing these matters to our attention. We truly appreciate your recognition of our team and sincerely apologize that the condition of the accommodation did not meet the standards we aim to provide. We hope you will give us another opportunity in the future to provide you and your family with the comfortable and enjoyable experience you should expect from Mövenpick Asara Resort & Spa Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Supawan S., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed your stay with us and were pleased with our service and breakfast selection. It is wonderful to see your excellent ratings for your booking experience, arrival and check-in, accommodation, breakfast, our team, check-out and departure, and Wi-Fi, as well as your perfect 10/10 recommendation of our resort. We are especially grateful for your kind recognition of our Golf Cart drivers and the entire team at Baan Dum Restaurant. We will be delighted to share your compliments with them, as your appreciation is a wonderful encouragement for our colleagues to continue providing warm and attentive service to our guests. We also sincerely appreciate your perfect rating for our sustainability efforts and your strong recommendation of the ALL Accor loyalty Program. Your positive feedback as an ALL Accor Gold member is greatly valued. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your kind feedback with us. It was our pleasure to welcome you, and we hope to have the opportunity to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Thirakanda R., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the spacious and peaceful atmosphere of our property. It is wonderful to hear that you found your room clean and were pleased with the service provided by our team. We sincerely appreciate your excellent overall rating of 90/100 and your strong recommendation of our hotel, which is a great encouragement to us. We also greatly appreciate your positive ratings for our team, check-out and departure, Wi-Fi, and our sustainability efforts. We are pleased that you enjoyed our sustainable food initiatives and our efforts to replace single-use plastic items with more sustainable alternatives. It is equally wonderful to know that our Kids services contributed positively to your family stay. We also appreciate your feedback regarding the arrival and check-in experience. We sincerely apologize that the process was a little slow during your arrival. Your comments are greatly valued and have been shared with the relevant team for review, as we continuously strive to make the check-in experience smoother and more efficient for our guests. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another peaceful and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Paphada R., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a relaxing and enjoyable stay with us. It is a pleasure to hear that you found our resort clean, peaceful, and surrounded by a pleasant, lush atmosphere that provided a sense of privacy and comfort. We are also very pleased that our team made such a positive impression through their friendly, attentive, and helpful service throughout your stay. We sincerely appreciate your excellent ratings across many aspects of your experience, including your booking experience, arrival and check-in, cleanliness, team service, Wi-Fi, sustainability initiatives, and check-out. Your perfect recommendation of our resort and the ALL – Accor Live Limitless Loyalty Program, as well as your kind recognition as an ALL Gold member, means a great deal to us. We are especially pleased to know that you enjoyed your welcome drink and welcome amenity and that they exceeded your expectations. A special thank you for recognizing our team members for their thoughtful assistance during your booking. We are delighted to hear that, even though you contacted us shortly before the end of the staff member's working hours, our colleague provided warm and attentive assistance, offered helpful recommendations, and paid close attention to every detail to ensure your reservation was successfully completed. We will be very happy to share your kind compliments with the team. We also sincerely appreciate your valuable feedback regarding the exterior door and the side entrance leading to the shower area, where you experienced difficulty securing the locks. Your comments have been shared with our Engineering team for their review and necessary attention, as we continuously strive to ensure the safety, convenience, and comfort of our guests. Thank you as well for sharing your dining feedback. We are delighted to know that you enjoyed your dinner at Baan Dum and found everything delicious. We have also noted your comment regarding the barbecue being slightly salty and will share this with our Food & Beverage team for their consideration. We truly appreciate your suggestion regarding an additional swimming pool for dogs. It is wonderful to hear your thoughts and suggestions, and we will certainly share this idea with our team as we continue looking for ways to enhance the experience for both our guests and their beloved pets. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for your kind recommendation. It was our pleasure to welcome you and your family, and we look forward to welcoming you back for another relaxing, comfortable, and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Viboon Nilrungratana, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the water quality in your room on the first night. We fully understand how concerning and unpleasant it must have been to find sand particles in the tap water, and we regret that this affected your confidence and comfort during your stay. We are also sorry to learn that the outdoor seating area of your accommodation had not been cleaned to the expected standard. Your feedback regarding cleanliness is very important to us, and we have shared this concern with our Housekeeping team for further attention and follow-up. We will reinforce the importance of ensuring that both indoor and outdoor areas are thoroughly checked and maintained before and throughout each guest's stay. We also acknowledge your rating regarding our breakfast selection and overall service. While we are pleased that you rated your arrival and check-in, Wi-Fi, and sustainability efforts positively, we understand that there are areas where we still need to improve in order to deliver a more consistent experience. Your overall rating of 70/100 and recommendation score of 6/10 are valuable to us, as they highlight areas where we have an opportunity to improve. Please be assured that your comments have been shared with the relevant teams for review and appropriate action. Thank you once again for bringing these matters to our attention. We sincerely regret that your experience did not fully meet your expectations, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin