Mövenpick Phuket Bangtao 5 звезды

We stayed for two nights in a suite that accommodated seven. The resort itself was fantastic, but the staff are why we would return. A special shout out to Orly, Fang, Rainy, Pla, and Mick. Amazing humans who went out of their way to make our stay special. The property itself was lovely — spacious, clean, and beautifully maintained. We especially liked how quiet it was during the low season, which made it feel very relaxing. The kids also loved the motorised toys available to use, which was a fun touch. We’ll aim to return at a similar time of year. We were also glad we knew about the Grab app, which made it very easy to book taxis — and at a lower cost than through the hotel. One observation – the staff seem to work very long hours. This was never reflected in their service, which was consistently outstanding from morning through to night. It simply stood out to me as a guest. In Thailand there is a lot of advertising encouraging visitors to choose ethical elephant experiences, which we think is wonderful. It also made us reflect on how important it is, as travellers, to consider the wellbeing of the people who make our stays so memorable. I want to emphasise that this isn’t a criticism of this resort – the staff here were absolutely incredible – just that for our family, one of the biggest drawcards in choosing where to return is the confidence that staff are well supported behind the scenes.

We recently stayed for 2 weeks as a family of 4 and were amazed at the size of our 3 bedroom residence. The staff are all lovely, the breakfast was plentiful with lots of choice and the room was kept immaculately by the cleaners. The pool was very clean and fresh towels were always available, as were pool attendants and staff providing food/drink service. Great gym for anyone who finds the energy. There are some great beach bars just outside the hotel to watch the sunset in a chilled location. Most other things require transportation. We hired a car for the duration and parked at the hotel easily. Taxis are cheap and most excursions offer free pick up and drop off. Lots of restaurants and shops within a 10 min drive, especially on the lovely Boat Avenue. I have one very small complaint which may seem petty but did annoy me, especially as we had 5 monsoon days to sit around inside. The hotel mentions cable TV and a Bose surround sound system in the room. This is overstated to say the least. There was one English Channel (BBC World News) and the Bose system could only work with the TV so unless you wanted to listen to the news loudly, it was utterly pointless. Thank god we took our own Bluetooth speakers and Amazon Firestick (tip for you all). Would recommend highly to anyone if you want a quiet and relaxing break.

Incredibly helpful staff, Rainy made certain that our family had everything we needed during our stay. The suite was spacious, clean and ideal for a multi-generational family trip. Spa services were exceptional!

Wonderful experience and service. The villas with pool spacious and all items available and room service were great everyone helpful and smiling. My kids loved the main pool and beach area . Safe for kids and playroom is nice. Definitely coming again

Our family recently enjoyed a fantastic two-week holiday at the Movenpick Bangtao Beach Resort in Phuket, from the end of July into early August, and we were thoroughly impressed by the overall experience. This resort truly offers a wonderful setting for a family getaway, combining excellent facilities with truly outstanding service. From the moment we arrived, the resort exuded a welcoming and relaxing atmosphere. The facilities are top-notch, catering perfectly to families with children. The pools were a particular highlight, offering plenty of space for both relaxation and fun. The dining options were varied and delicious, providing something for everyone, and the general upkeep of the resort grounds was impeccable. What truly set our stay apart, however, was the exceptional level of service provided by the Movenpick team. Every staff member we encountered was friendly, professional, and went out of their way to ensure our comfort. We must, however, give a special, heartfelt shout-out to Orlando. His attentiveness throughout our entire two-week stay was nothing short of tremendous. It felt like Orlando was everywhere, from morning till evening, always present and proactive in making sure all our needs were met. Whether it was at breakfast, by the pool, or during dinner, he was consistently there, anticipating requests and providing assistance with a genuine smile. Orlando is not only incredibly efficient but also extremely pleasant to talk to. He is a massive credit and an invaluable asset to the Movenpick Bangtao Beach Resort, and his dedication significantly enhanced our family's holiday experience. While our stay was overwhelmingly positive, we do have a few constructive suggestions that we believe would elevate the guest experience even further: 1. Happy Hour Offer: The 2-for-1 happy hour offer is a great incentive, but it would be wonderful if this could be extended to include non-alcoholic drinks. There are many guests, including families with young children and individuals who do not consume alcohol, who would greatly appreciate being able to enjoy a refreshing mocktail or juice as part of this promotion. 2. Room Upgrades: Our room was incredibly comfortable and spacious, providing a perfect retreat after a day of activities. However, a slight upgrade in terms of technology (perhaps more accessible charging points or updated entertainment systems) and a fresh lick of paint would truly bring them up to the highest modern standards. These are minor oversights, but addressing them would make a noticeable difference. 3. Credit Purchase Offer: We found the offer to buy credit upon arrival a bit jarring. Being asked to make a significant financial decision on the date of arrival felt like a "gun being pointed to the head," especially when still settling in and not yet having a clear understanding of daily spending patterns within the hotel. We suggest either automatically applying a beneficial credit offer to encourage in-hotel spending, or at the very least, allowing guests a few days to settle in and understand their spending habits before presenting such a decision. This would create a much more relaxed and welcoming start to the holiday. Despite these minor points, our family had an absolutely memorable and delightful holiday at the Movenpick Bangtao Beach Resort. We would highly recommend it to other families, and we sincerely hope that Orlando's exceptional service is recognized. We look forward to returning in the future!