Cassia Пхукет 5 звезды

Примечание: Tripadvisor 4.7/5 Отзывов: 2 687

Cassia Пхукет - Image 1
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64 Moo 4 Srisoonthorn Road, Thalang, 83110 ПХУКЕТ, Таиланд

Описание

Особенности отеля

  • с прямым видом на океан

  • Спа

  • Открытые бассейны

  • Великолепное поле для гольфа на 18 лунок, спроектированное Полом Дженсеном

  • Частный пляж и удобства для занятия водными видами спорта

Наши номера

Расположение отеля

Cassia Пхукет

64 Moo 4 Srisoonthorn Road, Thalang
83110 ПХУКЕТ
Таиланд

GPS:8.000417, 98.296741

Телефон
Факс +66 76 356 000

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг TripAdvisor  4.7/5  Отзывов: 2 687

Vista is the best.love cassia

Примечание: Tripadvisor 5.0/5

Aockd O Реальные отзывы TripAdvisor

I had lunch at Vista. The food was delicious, the atmosphere was beautiful, and the staff provided excellent service.Changnoy Jaae Ice Ploy Tatar

Hi acokdo, Thank you very much for taking the time to share your review and for your kind words. We are delighted to know that you enjoyed your lunch at Vista and found the food delicious, the atmosphere beautiful, and the service excellent. It is especially wonderful to hear your compliments about Changnoy, Jaae, Ice, Ploy, and Tatar. We will be sure to share your appreciation with them-they will be very happy to know their service made your experience memorable. Thank you for your support and for loving Cassia. We look forward to welcoming you back again soon. Warm regards, Supattra A. Director of Operations

Great staff

Примечание: Tripadvisor 5.0/5

ygrealtor Реальные отзывы TripAdvisor

We checked in late last night. The staff was nice and gracious. This morning- the exact same treatment. So far I am well pleased with both staff and location.

Dear ygrealtor, Thank you very much for sharing your kind feedback with us. We’re delighted to hear that our team made you feel welcome both during your late check-in and again the following morning. Your compliments about our staff and location truly mean a lot to us and serve as great motivation for the team. We hope the rest of your stay is just as pleasant, and we look forward to taking care of you throughout your time with us. Be Cool with Cassia! Supattra A. Director of Operations

OAT and meaw

Примечание: Tripadvisor 5.0/5

Isabel S Реальные отзывы TripAdvisor

Location is perfect in Laguna. Walking distance to boat avenue and beach. 2 bedroom loft is spacious and perfect for a family. Staff super friendly!

Hi lsabelS1007, Thank you so much for sharing your lovely feedback. We’re delighted to know you enjoyed our perfect location in Laguna, with easy access to Boat Avenue and the beach. It’s also wonderful to hear that our spacious 2-bedroom loft suited your family’s needs and that our team made you feel welcome with their friendly service. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another great stay. Be Cool with Cassia! Supattra A. Director of Operations

Crashia, not Cassia

Примечание: Tripadvisor 1.0/5

ZeZuKa Реальные отзывы TripAdvisor

Cassia Bang Tao presents itself with the promise of prime location, stylish rooms, and Accor-standard service. Yet, the reality quickly diverges from expectations. Atmosphere: From the moment of arrival, one is struck not by hospitality but by an unsettling environment dominated by rude guest behavior. The staff themselves seem caught in the same dissonance, unable to elevate the tone. Rooms: The accommodation is modern and comfortable, but housekeeping every two days is far below the standard implied by a five-star association. Breakfast: A complete disappointment. The quality of food is poor, and staff appear embarrassed to serve it. Compounding this, the dining area is overwhelmed by undisciplined guests hoarding food in a manner that undermines any sense of refinement. Brand Alignment: Accor should seriously reconsider the positioning of Cassia. At present, it feels less like a lifestyle hotel and more like a chaotic service residence. Conclusion: Cassia Bang Tao has potential, but it is currently mismanaged and misaligned with Accor’s brand promise. While I do not rule out returning, it is imperative that Accor revamps this property—both in operations and guest culture management—before it can truly deliver on expectations.

Hi ZeZuKa, Thank you for taking the time to share such a detailed review. We truly appreciate your honesty, and I am very sorry that your recent experience at Cassia Phuket did not meet your expectations. Your feedback is important and will be taken seriously. Regarding the atmosphere and guest behavior you observed, we recognize that maintaining a pleasant environment for all guests is essential. Our team will reinforce guidelines and enhance monitoring to ensure a more comfortable and respectful ambiance throughout the property. For housekeeping, we apologize if the service schedule was not clearly communicated. While our standard is every two days as part of our sustainability initiative, we are always happy to provide additional cleaning upon request. We will review how we communicate this so it is clearer and more convenient for our guests. We are also concerned to hear your comments about breakfast. This will be addressed immediately with our culinary and service teams to improve both quality and consistency, as well as the overall dining experience. Your remarks about brand alignment are noted. Cassia’s concept is a lifestyle brand within the Banyan Group and in partnership with Accor and we aim to deliver a fun, vibrant, and relaxed experience. That said, we acknowledge when expectations are not met and will continue working to elevate our offerings, operations, and guest journey. Thank you again for providing us with constructive feedback. We hope you will give us another opportunity to deliver a stay that reflects both our standards and your expectations. Should you wish to discuss your experience further, please feel free to reach out to me directly. Be Cool with Cassia! Supattra A. Director of Operations

Good hotel

Примечание: Tripadvisor 5.0/5

Tatiana A Реальные отзывы TripAdvisor

This is first time to stay at Cassia Hotel Phuket, the staff at reception so friendly and helpful. The breakfast very delicious 😊😊

Hi tatianaaM7517VY, Thank you very much for sharing your wonderful feedback. We’re delighted to hear that your first stay at Cassia Phuket was such a positive experience. Our reception team will be thrilled to know their friendly and helpful service made a great impression. We’re also happy to hear you enjoyed our delicious breakfast. We hope to welcome you back for another enjoyable stay very soon! Be Cool with Cassia! Supattra A. Director of Operations

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