Dear Ms. Tatiana B., Thank you very much for returning to Novotel Phuket Kamala Beach and for taking the time to share your honest and detailed feedback. It is truly meaningful to know that this was your second visit, following your stay with us in 2019. We are delighted that you continue to enjoy our beautiful location, the beach, our friendly service, and breakfast. We are especially pleased to know that you find Kamala Beach in front of the hotel to be such a comfortable and pleasant place to enjoy your time in Phuket. At the same time, we sincerely apologize that the condition of the room, particularly the furniture and its appearance, affected your overall impression of the hotel. We completely understand your disappointment, especially as a returning guest. We also appreciate your comments regarding the pool towels. Please be assured that your feedback has been taken seriously and will be shared with the relevant team as part of our ongoing efforts to improve and refresh our rooms and facilities. Thank you once again for your continued support and for giving us the opportunity to improve. We sincerely hope to welcome you back on your next visit to Phuket and provide you with an experience that better reflects the standard and comfort you deserve. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Artem U., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share such a thoughtful and detailed review following your extended stay with us. We are truly grateful to learn that you enjoyed our beautiful location, the cleanliness of the hotel, and, most importantly, the warm and attentive hospitality extended by our Heartist team. It is especially heartening to know that, throughout your 23-day stay, our team made every effort to ensure your comfort and to make you feel well cared for. At the same time, please accept our sincere appreciation for your constructive comments regarding the breakfast selection. We completely understand that, during a longer stay, having greater variety is an important part of the overall dining experience. We are genuinely sorry that the breakfast offerings felt repetitive during your visit. Your thoughtful suggestion regarding a more diverse selection, including seafood options, has been duly noted and will be shared with our Food & Beverage team for their consideration as we continue to enhance our offerings. We are also sincerely touched by your kind words about our Reception team. Although you were unable to recall the name of the Heartist who contributed to your pleasant experience, please rest assured that your appreciation will be shared with the entire team. Recognition such as yours is truly meaningful and a wonderful encouragement to everyone. Thank you once again for your trust, your valuable feedback, and your kind appreciation of our Heartists. We are delighted to know that you would consider returning to stay with us again. It would be our genuine pleasure and privilege to welcome you back to Novotel Phuket Kamala Beach and provide you with an even more memorable experience. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Elena T., Thank you for staying with us and for taking the time to share your honest and detailed feedback. We are grateful to hear that our Heartist team was a positive part of your experience. However, we are sincerely sorry that several aspects of the resort did not meet your expectations. We fully understand your disappointment regarding the condition of the rooms, sunbeds, and other facilities, as well as the limited variety of our food offerings. In particular, we take your comment regarding the bathroom wiring very seriously. We sincerely apologize for the concern and discomfort this may have caused. Guest safety and comfort are among our highest priorities, and we will ensure that this feedback is brought to the attention of the relevant teams for immediate review and appropriate action. Your comments regarding the overall condition of the property and food variety are also valuable to us as we continue our improvement and maintenance efforts. We regret that your experience did not reflect the level of comfort and quality we aim to provide. Thank you again for bringing these matters to our attention. We sincerely hope that we may have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Azamat T., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you enjoyed our excellent location and that our beautiful beachfront setting contributed to a memorable stay. It is also very rewarding to hear your kind compliments about our Housekeeping Heartists. Your recognition of their efforts means a great deal, and we will be delighted to share your encouraging words with the team. Thank you once again for your generous feedback. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Oleg G., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are delighted to know that you appreciated our convenient location, the effectiveness of our air conditioning, and the daily housekeeping service. Your kind recognition of our Housekeeping Heartists is greatly appreciated, and we will be pleased to share your compliments with the team. At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the pool operating hours, the breakfast selection, and the surrounding area near the stream at the beach entrance. Please be assured that your feedback has been shared with the relevant teams. We will review the breakfast variety, including your suggestions for additional fish and beef options, as we continuously strive to better meet the preferences of our international guests. Thank you once again for your constructive feedback. It is invaluable in helping us improve our services and guest experience. We sincerely hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach for an even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Aleksandra L., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our beachfront location and found your room to be clean, bright, and comfortable. It is especially rewarding to hear your kind compliments about our friendly and helpful team, as providing genuine hospitality is our greatest priority. Your encouraging words mean a great deal to all of us and will certainly be shared with the team as motivation to continue delivering memorable experiences to every guest. Thank you once again for your valued support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another exceptional stay in the near future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Irina C., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your kind feedback. We are delighted to learn that you enjoyed our beautiful location and that our team made such a positive impression during your stay. Your kind words about our caring staff mean a great deal to us, as providing warm and attentive hospitality is at the heart of everything we do. It is also wonderful to know that your experience from the moment you arrived and booked your room on-site was smooth and enjoyable. We are pleased that we were able to make your stay comfortable and memorable. Thank you once again for your generous comments and support. We truly appreciate your trust in us and look forward to welcoming you back to Novotel Phuket Kamala Beach for another wonderful stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Stanislav Z., Thank you very much for choosing to stay with us and for taking the time to share such detailed feedback regarding your experience. We are pleased to learn that you enjoyed our relaxed atmosphere, comfortable service, cleanliness, and beachfront location. It is wonderful to know that our team's approach helped you feel at ease and contributed to a pleasant and stress-free stay. At the same time, we sincerely apologize for the inconvenience caused by the insects you encountered during your stay. As a tropical beachfront resort, occasional insects may appear despite our regular pest control program; however, we fully understand your concern and regret the discomfort this caused. Please be assured that your comments have been shared with the relevant teams for immediate review and follow-up. We also greatly appreciate your observations regarding the condition of the guest rooms, restaurant furniture, and sun loungers. Your feedback is invaluable and will be taken into consideration as part of our ongoing maintenance and improvement plans to enhance the overall guest experience. Thank you once again for your constructive comments and kind support. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Phuket Kamala for an even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Iana N., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback. We are truly delighted to learn that you enjoyed both your stay and the service provided by our team. It is especially rewarding to know that you appreciated our breakfast selection, fresh fruits, and the overall level of hospitality throughout your visit. We are particularly grateful for your kind recognition of our team's efforts to help keep the beach clean. While the beach is a public area enjoyed by both guests and visitors, our team takes great pride in contributing to its cleanliness and preserving the natural beauty of our surroundings. Your observation and appreciation of these efforts mean a great deal to us. Your generous comments will be shared with the entire team, as they serve as wonderful encouragement to continue delivering exceptional service and creating memorable experiences for our guests. Thank you once again for your support and kind words. We sincerely look forward to welcoming you back to Novotel Phuket Kamala for another enjoyable and relaxing stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Sergei K., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Novotel Phuket Kamala. We are delighted to hear that you enjoyed our convenient location, delicious breakfast, pleasant room interior, and especially the quality of our housekeeping service. Your kind recognition toward our team’s care and attention, particularly regarding the room cleaning arrangements during your “Do Not Disturb” request, is truly appreciated and very encouraging for our staff. We are also sincerely grateful for your thoughtful comments regarding our environmental efforts. It means a great deal to us that you noticed and appreciated our initiative to reduce waste and minimize environmental impact along the beachfront area. At the same time, please allow us to sincerely apologize for the shortcomings you experienced. We regret that the pool flooring condition did not fully meet your expectations, and your comments have been shared with the concerned team for further review and improvement planning. We are also very sorry to learn that the welcome refreshment service was inconsistent during your arrival experience. Please accept our sincere apologies for this oversight, as all guests should receive the same warm and attentive hospitality. Your feedback has been addressed with our team to ensure better consistency moving forward. Although the weather was unfortunately beyond our control during your stay, we truly appreciate your understanding and positive attitude throughout your experience with us. Thank you once again for your valuable feedback and kind support. It was a pleasure to have you with us, and we sincerely hope to welcome you back again in the future under sunnier skies for an even more relaxing and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Aleksander P., Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Phuket Kamala. We are delighted to hear that you enjoyed our convenient location and private beachfront setting, as well as the warm and friendly service from our team. Your kind words regarding our staff’s hospitality are truly appreciated and will certainly be shared with the entire team. We are especially grateful for your recognition of Manager Top. Your thoughtful compliments about his professionalism, kindness, and attentive service are truly meaningful and will be passed on to him as a great encouragement. At the same time, we sincerely thank you for your constructive feedback regarding the variety of food options. Please accept our apologies if this did not fully meet your expectations. Your comments have been shared with our culinary team for review as we continuously work to improve our offerings and guest experience. We also appreciate your feedback regarding the internet connection experience. Please rest assured that this has been noted and shared with our technical team for further investigation and improvement to ensure a more seamless experience for our guests. Thank you once again for your valuable comments and for staying with us. We sincerely hope to have the pleasure of welcoming you back again in the future for an even more enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. Valentina K., On behalf of the management and the entire team at Novotel Phuket Kamala Beach, I would like to extend my sincere gratitude for your recent stay and for taking the time to share your feedback with us. First and foremost, please accept my deepest and most heartfelt apologies for the serious shortcomings you experienced during your 6-day stay. We completely understand and sympathize with your frustration; cleanliness, meticulous room care, and providing precise guest amenities are core fundamentals of our hospitality, and it is highly regrettable that we failed to meet these standards for you and your family. I am genuinely sorry to hear that your bed linens were not changed throughout your stay, allowing a stained sheet to remain, and that a cleaning cloth was carelessly left behind near your child’s toys. This is entirely unacceptable and does not reflect the standard of care we pride ourselves on. Furthermore, I apologize for the miscommunication at the front desk regarding our hair care amenities. While our standard brand offerings are designed to be efficient, we absolutely understand that individual guest comfort requires precise options, and our team should have handled your request with greater care and clarity. Please rest assured that I have taken immediate and firm action regarding your feedback. I have addressed these matters directly with our Executive Housekeeper and our Front Office team to enforce strict room inspection protocols, ensure meticulous attention to daily linen replenishment schedules, and retrain our team on proper guest communication. While we are taking these corrections seriously, we are glad that you appreciated our good location. We genuinely value your honesty, as it helps us address critical gaps immediately. It would be a distinct privilege to welcome you and your family back to our shores in the near future to showcase the true, flawless standard of our sanctuary. Should you consider a return visit, please contact me directly so that I may personally oversee every detail of your stay. With deepest regret and warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Ekaterina P., On behalf of the management and the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for choosing to stay with us and for taking a moment to share your wonderful feedback. We are absolutely delighted and honored to learn that you thoroughly enjoyed your stay and found everything to be so wonderful and comfortable. Providing dedicated support, attentive assistance, and a seamless beachfront sanctuary for our guests is our ultimate passion. Knowing that our efforts contributed to a memorable and pleasant holiday for you is the highest reward our team of Heartists could ask for. I will proudly share your encouraging words with our entire front office and resort team, as your kind appreciation serves as a significant source of inspiration for everyone to continue delivering service from the heart. It would be a distinct privilege to welcome you back to our peaceful shores in the very near future for another relaxing getaway. Please feel free to reach out to me directly prior to your next visit so that I may personally look after your arrangements. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Evgenii S., On behalf of the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for your recent stay and for taking a moment to share your kind feedback with us. We are truly delighted to learn that you found our location convenient and your stay comfortable. It brings immense joy to our Heartists to know that their friendliness and commitment to cleanliness stood out during your visit. Providing a welcoming and pristine sanctuary for our guests is our greatest passion, and your kind words serve as a wonderful validation of our efforts. I will be sure to share your appreciative comments with the whole team; your recognition is a significant source of inspiration for everyone to continue delivering service from the heart. It would be a distinct privilege to welcome you back to our shores for another relaxing getaway in the very near future. Should you require any personal assistance for your next visit, please do not hesitate to reach out to me or our team directly at any time. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Dmitrii D., Warmest greetings from Novotel Phuket Kamala Beach, and thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you found our hotel clean, enjoyed the beautiful grounds and beach, appreciated the activities offered, and felt that our staff were friendly. Your positive remarks about these aspects are truly appreciated. At the same time, we are sincerely sorry to learn that your arrival experience at reception did not create a positive first impression. Please accept our apologies for the delay in early check-in on your arrival day. Due to high occupancy, rooms were not yet available at that time, and we regret any inconvenience this may have caused. We also sincerely apologize that we did not request your membership number during this stay, as the booking was not eligible for membership recognition at that moment. However, we fully understand your concern, and please be assured that our restaurant team will always be happy to assist and register your membership number whenever you dine with us to ensure you receive the appropriate benefits. Regarding the welcome drink and check-in process, we regret that this was not clearly communicated, and we will reinforce training with our front office team to ensure a smoother and more consistent arrival experience for all guests, without creating any sense of separation or discomfort. Your feedback is very valuable to us, as it highlights both our strengths and areas where we must improve. We remain committed to enhancing our service standards to ensure a more seamless and welcoming experience from the very first moment of arrival. We truly hope to have the opportunity to welcome you back again in the future and provide you with a much more enjoyable and positive stay from start to finish. Yours sincerely, Krittayoch Ao-lueknuea Front Office Manager Novotel Phuket Kamala Beach

Dear Marina Emet, Thank you very much for choosing to stay with us and for taking the time to share your detailed and wonderful feedback. We are truly delighted to hear that you enjoyed our beautiful beachfront location, peaceful atmosphere, and stunning sea views. It is also very rewarding to know that you were satisfied with the cleanliness of your room, daily housekeeping service, comfortable bedding, and the variety of our breakfast offerings. Your kind recognition of our reception, restaurant, and housekeeping teams is sincerely appreciated and will be shared with all departments. At the same time, we would like to sincerely thank you for highlighting the language barrier as an area for improvement. Please accept our apologies for any inconvenience this may have caused during your stay. We fully understand how important clear communication is, and your feedback regarding additional Russian language support is very valuable. Please be assured that we are continuously working on improving our team’s language skills and guest communication to better serve our international guests. Thank you once again for your thoughtful comments and constructive feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable stay. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Khun Vitalii P., On behalf of the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for your kind review and for choosing to stay with us. We are truly delighted to learn that you enjoyed your stay in our Ocean Villa and that the upgrade to the Villa with a Private Rooftop Pool added a special touch to your experience. It is our goal to create memorable moments for our guests, and we are pleased that we could accommodate your requests, including the late check-out. I am especially proud to hear your compliments regarding our "very polite staff" and the special mention of our Restaurant and Bar Manager. Your recognition is a wonderful inspiration to our team, and I will personally ensure that your kind words are shared with them. Furthermore, I would like to thank you for your honest feedback regarding our breakfast variety. While we are glad you enjoyed the fresh coffee and egg station, we have shared your comments with our Executive Chef to explore more diverse options for our hot dishes. We are committed to constantly refining our culinary offerings to ensure every guest's satisfaction. Thank you once again for your perfect support and for choosing our resort. It would be a profound privilege to welcome you back to our peaceful shores in the very near future. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Svetlana K., Thank you very much for your wonderful feedback and for choosing to stay with us at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed our peaceful beachfront location, daily housekeeping, and the delicious offerings at our restaurant. We are especially grateful for your kind recognition of our Restaurant Manager. Your acknowledgment will be shared with the team, as it is a great encouragement for all of us to continue providing attentive and memorable service. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another relaxing and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Valerii P., Warmest greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us again and for taking the time to share your wonderful feedback. We are truly delighted to hear that you and your family continue to enjoy our hotel and that your stays have been excellent. Your kind words are very encouraging for our entire team, as we always strive to provide a memorable and comfortable experience for all our guests. It is especially rewarding to know that our hotel has become a place you are happy to return to. We sincerely look forward to welcoming you and your family back to Novotel Phuket Kamala Beach for many more enjoyable stays in the future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach