Novotel Пхукет Камала Бей 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 086

Гарантия
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Novotel Пхукет Камала Бей - Image 1
Novotel Пхукет Камала Бей - Image 2
Novotel Пхукет Камала Бей - Image 3
Novotel Пхукет Камала Бей - Image 4
118/16 Moo 3, Amphur Katu, 83150 ПХУКЕТ, Таиланд

Описание

Особенности отеля

  • Непосредственный доступ к пляжу

  • Бар на крыше с прекрасным морским видом

  • Одна короткая поездка от суеты Патонга

  • Виллы с джакузи и бассейнами

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Расположение отеля

Novotel Пхукет Камала Бей

118/16 Moo 3, Amphur Katu
83150 ПХУКЕТ
Таиланд

GPS:7.96337, 98.28372

Телефон
Факс +66 76 303 777

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 086

Примечание: отзывы клиентов 4.0/5

Sergei K. Пары - Проверенные отзывы - ALL

Пол в зоне бассейна требует ремонта. Нам не очень повезло с погодой, были дожди часто и уроганный ветер. В спокойную и солнечную погоду было бы ещё приятнее отдыхать в отеле.

Dear Sergei K., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Novotel Phuket Kamala. We are delighted to hear that you enjoyed our convenient location, delicious breakfast, pleasant room interior, and especially the quality of our housekeeping service. Your kind recognition toward our team’s care and attention, particularly regarding the room cleaning arrangements during your “Do Not Disturb” request, is truly appreciated and very encouraging for our staff. We are also sincerely grateful for your thoughtful comments regarding our environmental efforts. It means a great deal to us that you noticed and appreciated our initiative to reduce waste and minimize environmental impact along the beachfront area. At the same time, please allow us to sincerely apologize for the shortcomings you experienced. We regret that the pool flooring condition did not fully meet your expectations, and your comments have been shared with the concerned team for further review and improvement planning. We are also very sorry to learn that the welcome refreshment service was inconsistent during your arrival experience. Please accept our sincere apologies for this oversight, as all guests should receive the same warm and attentive hospitality. Your feedback has been addressed with our team to ensure better consistency moving forward. Although the weather was unfortunately beyond our control during your stay, we truly appreciate your understanding and positive attitude throughout your experience with us. Thank you once again for your valuable feedback and kind support. It was a pleasure to have you with us, and we sincerely hope to welcome you back again in the future under sunnier skies for an even more relaxing and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Примечание: отзывы клиентов 4.0/5

Aleksander P. Пары - Проверенные отзывы - ALL

Обычный отель, соотвествующий своим деньгами. Понравился персонал, все улыбчивые и приятные, особенно мэнджер по имени Top, передавайте ему большой привет от Alex)))

Dear Aleksander P., Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Phuket Kamala. We are delighted to hear that you enjoyed our convenient location and private beachfront setting, as well as the warm and friendly service from our team. Your kind words regarding our staff’s hospitality are truly appreciated and will certainly be shared with the entire team. We are especially grateful for your recognition of Manager Top. Your thoughtful compliments about his professionalism, kindness, and attentive service are truly meaningful and will be passed on to him as a great encouragement. At the same time, we sincerely thank you for your constructive feedback regarding the variety of food options. Please accept our apologies if this did not fully meet your expectations. Your comments have been shared with our culinary team for review as we continuously work to improve our offerings and guest experience. We also appreciate your feedback regarding the internet connection experience. Please rest assured that this has been noted and shared with our technical team for further investigation and improvement to ensure a more seamless experience for our guests. Thank you once again for your valuable comments and for staying with us. We sincerely hope to have the pleasure of welcoming you back again in the future for an even more enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Примечание: отзывы клиентов 3.5/5

Valentina K. Семьи - Проверенные отзывы - ALL

Не меняли постельное белье все 6 дней. Нет кондиционера для волос, попросила на ресепшен, сказали, что шампунь идет с кондиционером, но это не так.

Dear Ms. Valentina K., On behalf of the management and the entire team at Novotel Phuket Kamala Beach, I would like to extend my sincere gratitude for your recent stay and for taking the time to share your feedback with us. First and foremost, please accept my deepest and most heartfelt apologies for the serious shortcomings you experienced during your 6-day stay. We completely understand and sympathize with your frustration; cleanliness, meticulous room care, and providing precise guest amenities are core fundamentals of our hospitality, and it is highly regrettable that we failed to meet these standards for you and your family. I am genuinely sorry to hear that your bed linens were not changed throughout your stay, allowing a stained sheet to remain, and that a cleaning cloth was carelessly left behind near your child’s toys. This is entirely unacceptable and does not reflect the standard of care we pride ourselves on. Furthermore, I apologize for the miscommunication at the front desk regarding our hair care amenities. While our standard brand offerings are designed to be efficient, we absolutely understand that individual guest comfort requires precise options, and our team should have handled your request with greater care and clarity. Please rest assured that I have taken immediate and firm action regarding your feedback. I have addressed these matters directly with our Executive Housekeeper and our Front Office team to enforce strict room inspection protocols, ensure meticulous attention to daily linen replenishment schedules, and retrain our team on proper guest communication. While we are taking these corrections seriously, we are glad that you appreciated our good location. We genuinely value your honesty, as it helps us address critical gaps immediately. It would be a distinct privilege to welcome you and your family back to our shores in the near future to showcase the true, flawless standard of our sanctuary. Should you consider a return visit, please contact me directly so that I may personally oversee every detail of your stay. With deepest regret and warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Примечание: отзывы клиентов 5.0/5

Ekaterina P. Семьи - Проверенные отзывы - ALL

Благодарю Вас за поддержку и помощь во время моего пребывания. Все было комфортно и замечательно. Спасибо.

Dear Ms. Ekaterina P., On behalf of the management and the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for choosing to stay with us and for taking a moment to share your wonderful feedback. We are absolutely delighted and honored to learn that you thoroughly enjoyed your stay and found everything to be so wonderful and comfortable. Providing dedicated support, attentive assistance, and a seamless beachfront sanctuary for our guests is our ultimate passion. Knowing that our efforts contributed to a memorable and pleasant holiday for you is the highest reward our team of Heartists could ask for. I will proudly share your encouraging words with our entire front office and resort team, as your kind appreciation serves as a significant source of inspiration for everyone to continue delivering service from the heart. It would be a distinct privilege to welcome you back to our peaceful shores in the very near future for another relaxing getaway. Please feel free to reach out to me directly prior to your next visit so that I may personally look after your arrangements. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Примечание: отзывы клиентов 5.0/5

Evgenii S. Пары - Проверенные отзывы - ALL

Все было чисто, комфортно и дружелюбный персонал.

Dear Mr. Evgenii S., On behalf of the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for your recent stay and for taking a moment to share your kind feedback with us. We are truly delighted to learn that you found our location convenient and your stay comfortable. It brings immense joy to our Heartists to know that their friendliness and commitment to cleanliness stood out during your visit. Providing a welcoming and pristine sanctuary for our guests is our greatest passion, and your kind words serve as a wonderful validation of our efforts. I will be sure to share your appreciative comments with the whole team; your recognition is a significant source of inspiration for everyone to continue delivering service from the heart. It would be a distinct privilege to welcome you back to our shores for another relaxing getaway in the very near future. Should you require any personal assistance for your next visit, please do not hesitate to reach out to me or our team directly at any time. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Другие интернет-пользователи оценили наш отель

  • 757 Отзывов 8.6/10 Расположение
  • 928 Отзывов 7.4/10 Номер
  • 1 141 Отзывов 8.4/10 Сервис
  • 8 Отзывов 8.5/10 Интернет
  • 594 Отзывов 9/10 Пляж
  • 435 Отзывов 8.5/10 Завтрак
  • 393 Отзывов 7.1/10 Комфорт
  • 324 Отзывов 5.1/10 Удобства

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