Novotel Пхукет Камала Бей 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 087

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Описание

Особенности отеля

  • Непосредственный доступ к пляжу

  • Бар на крыше с прекрасным морским видом

  • Одна короткая поездка от суеты Патонга

  • Виллы с джакузи и бассейнами

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Расположение отеля

Novotel Пхукет Камала Бей

118/16 Moo 3, Amphur Katu
83150 ПХУКЕТ
Таиланд

GPS:7.96337, 98.28372

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.4/5  Отзывов: 1 087

Примечание: отзывы клиентов 3.5/5

Valentina K. Семьи - Проверенные отзывы - ALL

Не меняли постельное белье все 6 дней. Нет кондиционера для волос, попросила на ресепшен, сказали, что шампунь идет с кондиционером, но это не так.

Примечание: отзывы клиентов 5.0/5

Ekaterina P. Семьи - Проверенные отзывы - ALL

Благодарю Вас за поддержку и помощь во время моего пребывания. Все было комфортно и замечательно. Спасибо.

Примечание: отзывы клиентов 5.0/5

Evgenii S. Пары - Проверенные отзывы - ALL

Все было чисто, комфортно и дружелюбный персонал.

Dear Mr. Evgenii S., On behalf of the entire team at Novotel Phuket Kamala Beach, I would like to extend our most heartfelt gratitude for your recent stay and for taking a moment to share your kind feedback with us. We are truly delighted to learn that you found our location convenient and your stay comfortable. It brings immense joy to our Heartists to know that their friendliness and commitment to cleanliness stood out during your visit. Providing a welcoming and pristine sanctuary for our guests is our greatest passion, and your kind words serve as a wonderful validation of our efforts. I will be sure to share your appreciative comments with the whole team; your recognition is a significant source of inspiration for everyone to continue delivering service from the heart. It would be a distinct privilege to welcome you back to our shores for another relaxing getaway in the very near future. Should you require any personal assistance for your next visit, please do not hesitate to reach out to me or our team directly at any time. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Примечание: отзывы клиентов 3.5/5

Dmitrii D. Семьи - Проверенные отзывы - ALL

если бы не первое испорченное впечатление, то отель очень приятный и по территории и по пляжу и по разным активностям. Персонал доброжелательный. В отеле чисто

Dear Mr. Dmitrii D., Warmest greetings from Novotel Phuket Kamala Beach, and thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you found our hotel clean, enjoyed the beautiful grounds and beach, appreciated the activities offered, and felt that our staff were friendly. Your positive remarks about these aspects are truly appreciated. At the same time, we are sincerely sorry to learn that your arrival experience at reception did not create a positive first impression. Please accept our apologies for the delay in early check-in on your arrival day. Due to high occupancy, rooms were not yet available at that time, and we regret any inconvenience this may have caused. We also sincerely apologize that we did not request your membership number during this stay, as the booking was not eligible for membership recognition at that moment. However, we fully understand your concern, and please be assured that our restaurant team will always be happy to assist and register your membership number whenever you dine with us to ensure you receive the appropriate benefits. Regarding the welcome drink and check-in process, we regret that this was not clearly communicated, and we will reinforce training with our front office team to ensure a smoother and more consistent arrival experience for all guests, without creating any sense of separation or discomfort. Your feedback is very valuable to us, as it highlights both our strengths and areas where we must improve. We remain committed to enhancing our service standards to ensure a more seamless and welcoming experience from the very first moment of arrival. We truly hope to have the opportunity to welcome you back again in the future and provide you with a much more enjoyable and positive stay from start to finish. Yours sincerely, Krittayoch Ao-lueknuea Front Office Manager Novotel Phuket Kamala Beach

Примечание: отзывы клиентов 5.0/5

Marina E. Семьи - Проверенные отзывы - ALL

Прекрасное расположение отеля, на берегу моря, прямо на пляже. шикарный вид с отеля. Тихий, спокойный, немноголюдный, красивейший пляж. Хорошее обслуживание в отеле, начиная с ресепш. Влажная уборка номера каждый день, смена постельного белья, полотенец. Завтраки в отеле вкусные, разнообразные. Близко с отелем расположены рынки, магазины, шоу. Шикарная кровать!

Dear Marina Emet, Thank you very much for choosing to stay with us and for taking the time to share your detailed and wonderful feedback. We are truly delighted to hear that you enjoyed our beautiful beachfront location, peaceful atmosphere, and stunning sea views. It is also very rewarding to know that you were satisfied with the cleanliness of your room, daily housekeeping service, comfortable bedding, and the variety of our breakfast offerings. Your kind recognition of our reception, restaurant, and housekeeping teams is sincerely appreciated and will be shared with all departments. At the same time, we would like to sincerely thank you for highlighting the language barrier as an area for improvement. Please accept our apologies for any inconvenience this may have caused during your stay. We fully understand how important clear communication is, and your feedback regarding additional Russian language support is very valuable. Please be assured that we are continuously working on improving our team’s language skills and guest communication to better serve our international guests. Thank you once again for your thoughtful comments and constructive feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable stay. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Другие интернет-пользователи оценили наш отель

  • 758 Отзывов 8.5/10 Расположение
  • 926 Отзывов 7.4/10 Номер
  • 1 136 Отзывов 8.4/10 Сервис
  • 9 Отзывов 8.1/10 Интернет
  • 598 Отзывов 9.1/10 Пляж
  • 429 Отзывов 8.5/10 Завтрак
  • 397 Отзывов 7/10 Комфорт
  • 319 Отзывов 5.1/10 Удобства

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