Novotel Пхукет Камала Бей 4 звезды

Dear Mr. Artem U., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share such a thoughtful and detailed review following your extended stay with us. We are truly grateful to learn that you enjoyed our beautiful location, the cleanliness of the hotel, and, most importantly, the warm and attentive hospitality extended by our Heartist team. It is especially heartening to know that, throughout your 23-day stay, our team made every effort to ensure your comfort and to make you feel well cared for. At the same time, please accept our sincere appreciation for your constructive comments regarding the breakfast selection. We completely understand that, during a longer stay, having greater variety is an important part of the overall dining experience. We are genuinely sorry that the breakfast offerings felt repetitive during your visit. Your thoughtful suggestion regarding a more diverse selection, including seafood options, has been duly noted and will be shared with our Food & Beverage team for their consideration as we continue to enhance our offerings. We are also sincerely touched by your kind words about our Reception team. Although you were unable to recall the name of the Heartist who contributed to your pleasant experience, please rest assured that your appreciation will be shared with the entire team. Recognition such as yours is truly meaningful and a wonderful encouragement to everyone. Thank you once again for your trust, your valuable feedback, and your kind appreciation of our Heartists. We are delighted to know that you would consider returning to stay with us again. It would be our genuine pleasure and privilege to welcome you back to Novotel Phuket Kamala Beach and provide you with an even more memorable experience. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Elena T., Thank you for staying with us and for taking the time to share your honest and detailed feedback. We are grateful to hear that our Heartist team was a positive part of your experience. However, we are sincerely sorry that several aspects of the resort did not meet your expectations. We fully understand your disappointment regarding the condition of the rooms, sunbeds, and other facilities, as well as the limited variety of our food offerings. In particular, we take your comment regarding the bathroom wiring very seriously. We sincerely apologize for the concern and discomfort this may have caused. Guest safety and comfort are among our highest priorities, and we will ensure that this feedback is brought to the attention of the relevant teams for immediate review and appropriate action. Your comments regarding the overall condition of the property and food variety are also valuable to us as we continue our improvement and maintenance efforts. We regret that your experience did not reflect the level of comfort and quality we aim to provide. Thank you again for bringing these matters to our attention. We sincerely hope that we may have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Azamat T., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you enjoyed our excellent location and that our beautiful beachfront setting contributed to a memorable stay. It is also very rewarding to hear your kind compliments about our Housekeeping Heartists. Your recognition of their efforts means a great deal, and we will be delighted to share your encouraging words with the team. Thank you once again for your generous feedback. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Oleg G., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are delighted to know that you appreciated our convenient location, the effectiveness of our air conditioning, and the daily housekeeping service. Your kind recognition of our Housekeeping Heartists is greatly appreciated, and we will be pleased to share your compliments with the team. At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the pool operating hours, the breakfast selection, and the surrounding area near the stream at the beach entrance. Please be assured that your feedback has been shared with the relevant teams. We will review the breakfast variety, including your suggestions for additional fish and beef options, as we continuously strive to better meet the preferences of our international guests. Thank you once again for your constructive feedback. It is invaluable in helping us improve our services and guest experience. We sincerely hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach for an even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Aleksandra L., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our beachfront location and found your room to be clean, bright, and comfortable. It is especially rewarding to hear your kind compliments about our friendly and helpful team, as providing genuine hospitality is our greatest priority. Your encouraging words mean a great deal to all of us and will certainly be shared with the team as motivation to continue delivering memorable experiences to every guest. Thank you once again for your valued support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another exceptional stay in the near future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach