Dear Luciano, Thank you for sharing your feedback regarding your stay at Mövenpick Jumeirah Beach. We are sorry to know that your experience was only average and did not fully meet your expectations. Your comments are very important to us, as they help us identify areas where we can improve our services and overall guest experience. Please be assured that your feedback has been shared with the relevant teams for review. We truly value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable and improved stay. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mr. C., Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are truly delighted to know that you had an excellent stay and enjoyed your overall experience with us. It is great to hear that our team, accommodation, dining experiences, and services met your expectations. We also appreciate your recognition of our sustainability efforts and your continued support as an ALL Accor Classic member. Your kind words are a great encouragement to our team, and we look forward to welcoming you back again soon for another memorable stay. Warm regards, Alix Loyer Director of Operations

Dear Giuseppe , Thank you for your wonderful feedback regarding your stay at Mövenpick Jumeirah Beach. We are delighted to know you had a comfortable stay and enjoyed our superb location, excellent facilities, and the service provided by our fantastic team. We are also pleased to hear that you enjoyed our breakfast and found the hotel to have all the comforts you needed during your visit. We truly appreciate your kind comments and look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mr. R., Thank you for sharing your thoughtful feedback. We’re really glad to hear your stay was such a memorable one, and that the room upgrade and the comfort of the bed helped make it special. It’s often those first impressions that shape the whole experience, so it’s great to know they started things off on the right note. We’re also pleased that the room condition, cleanliness, and amenities all met your expectations. Your kind words about the team are much appreciated, and your recommendation truly means a lot to us. At the same time, thank you for highlighting where we can do better. We fully understand how important reliable WiFi and clear communication are, and your comments have already been shared with the team for review and improvement. We hope to have the pleasure of welcoming you back again soon. Warm regards, Alix Loyer Director of Operations

Dear Marco M., Thank you for sharing your feedback regarding your recent experience at our hotel. I am sorry to learn that your stay did not meet your expectations and that you encountered areas for improvement. I will take your comments into consideration to ensure better service in the future. Best regards, Mona Khalifa Front Office Duty Manager

Dear Paolo, Thank you for sharing your experience at the Mövenpick Hotel Jumeirah Beach. I am sorry to hear that the pool did not meet your expectations and that the quality of the take-away breakfast was not up to par. Your comments will be taken into consideration to improve our services. Best regards, Mohamed Ezzeldin Front Office Manager

Dear Ms. Baritussio, Please allow me to respond in English. Thank you for sharing your feedback with us. We're delighted to hear that you had an excellent stay and that our location, comfortable rooms, and overall service met your expectations. It's also great to know that the booking process was quick and hassle-free, helping your trip get off to a smooth start. Your comments about the cleanliness of the room are especially appreciated. Our housekeeping team works hard behind the scenes, and they'll be pleased to know their efforts made a positive impression. We're also grateful for your recognition of our sustainability initiatives. Small changes, such as using glass bottles and cardboard packaging, are part of our ongoing commitment to reducing our environmental impact while maintaining a great guest experience. Thank you for your loyalty as an ALL Classic member and for recommending both our hotel and the loyalty program. We truly appreciate your support and look forward to welcoming you back the next time your travels bring you to Dubai. Warm regards, Alix Loyer Director of Operations

Dear Mr. P., Please allow me to respond to you in English. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and that you found our property well-maintained. It’s wonderful to know that Nadia and our breakfast team made a positive impact on your experience. I will be sure to pass along your kind words to them, and I’m certain they will appreciate your thoughtful comments. At the same time, we value your constructive observations, as they help us improve our service and hospitality. We regret that certain aspects of your stay did not meet your expectations, particularly the clarity of information during the booking process, the attention to detail in housekeeping, and your dining experience. We sincerely apologize for the issues you faced with the pasta preparation, which did not meet your expectations. Your feedback regarding this matter is important to us, and we appreciate you bringing it to our attention. We also regret to learn that your experience as an ALL-Accor Loyalty Gold member did not feel fully recognized during your stay. Please be assured that we will share your comments with the relevant teams to improve the experience for our valued loyalty members. Thank you once again for your valuable feedback. We truly hope to welcome you back in the near future and provide you with an even more enjoyable and memorable stay. Sincerely, Alix Loyer Director of Operations

Gentile Andrea , La ringraziamo molto per aver condiviso la sua esperienza con noi. È un vero piacere sapere che il suo soggiorno al Mövenpick Jumeirah Beach sia stato così positivo. Il suo feedback gentile è molto apprezzato e incoraggia il nostro team a mantenere alti standard di ospitalità. Cordiali saluti, Mohamed Ezzeldin Front Office Manager

Dear F., Thank you for your positive comment and for sharing your observations. We apologize if you found the linguistic availability of our staff below your expectations; we will take your suggestion into consideration. We are pleased to hear that Jefrim contributed to making your stay enjoyable. Regarding the beverage portions, we are committed to maintaining high standards and appreciate your feedback, which will help us improve further. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Domenica P., Thank you for your positive review and for highlighting our prime location, the variety of food, and the friendly service of our staff. We are pleased that your stay was enjoyable and we hope to see you again soon. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Giovanni R., We sincerely thank you for your kind words regarding our position and staff. We are pleased to know that your experience was satisfactory and that you appreciated the variety of our buffet restaurant. We hope to welcome you again in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Camilla , We sincerely thank you for sharing your positive experience at the Mövenpick Hotel Jumeirah Beach. We are pleased that you appreciated the comfort, kindness, and professionalism of our team. We hope to welcome you again in the future. Best regards, Mohamed Ezzeldin Front Office Manager

Dear Emanuela , Thank you very much for sharing your experience with us. It is a true pleasure to know that your stay at Mövenpick Jumeirah Beach was so positive. Your feedback is greatly appreciated and encourages our team to maintain high standards of hospitality. Best regards, Mohamed Ezzeldin Front Office Manager

Dear Andrea B., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am truly sorry to read that aspects of your experience did not meet your expectations. We value our guests' comfort and satisfaction, and your comments about the condition of the rooms and the amenities provided are important to us. I will ensure your concerns are addressed with our management team for future improvements. I sincerely hope you reconsider your plans to stay with us in the future, please do not hesitate to contact us for any further assistance via our direct email: ho… , as we would appreciate the opportunity to provide you with the exceptional service we are known for. Sincerely, Akash Gimhan Front Office Duty Manager Mövenpick Hotel Jumeirah Beach

Dear Vittorio , We sincerely thank you for your kind words. We are pleased to know that you found your stay comfortable and that our staff met your expectations. We hope to welcome you again in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Francesca, Thank you for sharing your observations regarding your stay at our hotel. We are pleased to know that the service provided by the team, particularly by Nadia, met your expectations. However, we regret to learn that some aspects of your experience did not meet the expected standards. We take the feedback very seriously. The satisfaction of our guests is a priority, and we are committed to continuous improvement , and it is our hope that you will give us the opportunity to better serve you during your next stay. Sincerely, Mohamed Ezzeldin Front Office Manager

Dear Christian, Thank you for your positive review. We are pleased to know that you appreciated our location and the services offered, as well as the value for money. We hope to welcome you again at the Mövenpick Hotel Jumeirah Beach. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Giuseppe, We sincerely thank you for your positive review. We are pleased to know that you appreciated our location, the service of the staff, and the quality of the food. We are committed to ensuring a memorable experience for all our guests. Kind regards, Mohamed Ezzeldin Front Office Manager