慕温匹克法兰克福城 4 星

客户意见评级 (ALL 评级) 4.2/5 73 评论

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描述

酒店其他优惠

  • 12 间自然采光的会议室

  • 步行 5 分钟即可抵达法兰克福会展中心

  • 全景屋顶露台、瑞享餐厅和带室外区域的酒吧

  • 288 间现代客房

  • 8 楼有 130 平方米的健身房(免费)

我们的客房

预订此酒店

酒店位置

慕温匹克法兰克福城

Den Haager Strasse 5
60327 法兰克福 AM MAIN
德国

GPS:50.10984, 8.65103

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MOVENPICK RESTAURANT

享用种类繁多的当地美食、瑞士特色菜肴和国际风味菜肴。我们的团队将在现代时尚的氛围中恭候您的光临。我们的开放式厨房可向您展现美食制作的全过程。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  73 评论

TripAdvisor 评级  4.3/5  1,434 评论

Not professional work

Tripadvisor 评级 1.0/5

Диана С 经 TripAdvisor 认证的评论

Dear Dianaslus, Thank you for taking the time to tell us about your experience. We are sorry to hear that your stay with us did not meet expectations, especially in relation to booking an accessible room for your mother. We take your feedback very seriously as guest satisfaction is our top priority. It is unacceptable that you were not provided with the room you were promised and we sincerely apologize for any inconvenience this has caused you and your family. We will speak to our team immediately to ensure that such misunderstandings are avoided in the future. Your feedback is very important to us and we thank you for bringing it to our attention. We hope that you will give us another chance in the future to show that we can provide our guests with the service they deserve. Best regards, Your Mövenpick Hotel

Best hotel experience

Tripadvisor 评级 5.0/5

Harley T 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Harley T, Thank you very much for your wonderful review! We are very pleased to hear that you had the best hotel experience in our hotel during your stay in Germany, Austria and Switzerland. We really appreciate your praise about our team, especially about Mr. D. Vaskov. We are committed to providing a friendly and professional service to all of our guests and it's great to hear that this has left a positive impression on you. We are proud to have a team that values ​​diversity and treats all guests with respect and courtesy. Your feedback motivates us to continue doing our best. We hope to welcome you back soon and wish you all the best until then! Kind regards,

No irons in the rooms, you are welcomed in a spooky "iron room" instead

Tripadvisor 评级 3.0/5

openjournal 经 TripAdvisor 认证的评论

Dear Openjournal, Thank you for taking the time to give us your feedback about your stay at our hotel. We are sorry to hear that your experience with the ironing service did not meet your expectations. We take your comments about the ironing room and accessibility very seriously and will discuss them internally to consider possible improvements. We are sorry that you had an unpleasant experience during your stay. We value your feedback as it helps us improve our service and provide our guests with a better stay. We would be happy if you gave us a second chance in the future to show you that we are learning from your comments and continuing to improve. Best regards, Your Mövenpick Hotel

Mostly good

Tripadvisor 评级 4.0/5

MazarineseaL3961RG 商务住宿 - 经 TripAdvisor 认证的评论

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Charged my card without permission even though I already paid.

Tripadvisor 评级 2.0/5

Elisia T Couples - 经 TripAdvisor 认证的评论

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 429 评论 8.7/10 位置
  • 551 评论 6.2/10 房间
  • 438 评论 6.1/10 服务
  • 14 评论 8.5/10 上网
  • 331 评论 8.6/10 早餐
  • 243 评论 5/10 清洁度
  • 168 评论 3/10 性价比
  • 14 评论 3/10 运动休闲

支持方 Trustyou

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