慕温匹克法兰克福城 4 星

客户意见评级 (ALL 评级) 4.2/5 79 评论

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慕温匹克法兰克福城 - Image 1
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Den Haager Strasse 5, 60327 法兰克福 AM MAIN, 德国

描述

酒店其他优惠

  • 12 间自然采光的会议室

  • 步行 5 分钟即可抵达法兰克福会展中心

  • 全景屋顶露台、瑞享餐厅和带室外区域的酒吧

  • 288 间现代客房

  • 8 楼有 130 平方米的健身房（免费）

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酒店位置

慕温匹克法兰克福城

Den Haager Strasse 5
60327 法兰克福 AM MAIN
德国

GPS:50.10984, 8.65103

电话
传真 +49 69 788075888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MOVENPICK RESTAURANT

享用种类繁多的当地美食、瑞士特色菜肴和国际风味菜肴。我们的团队将在现代时尚的氛围中恭候您的光临。我们的开放式厨房可向您展现美食制作的全过程。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  79 评论

TripAdvisor 评级  4.5/5  1,428 评论

No irons in the rooms, you are welcomed in a spooky "iron room" instead

Tripadvisor 评级 3.0/5

openjournal 经 TripAdvisor 认证的评论

Regular European hotel, trying upper grade / modern style, partially succeeding. Walking distance to the central station. But no irons in the rooms! I was told I would need to go to the ironing room to iron my shirt. Strangely as it is already, the ironing room is an upper floor hidden in the service area bypassing the staircase. With a terrible burn iron... I came for work late at night after several hours of traveling with a presentation the following morning. This was the last thing I wanted to do or hear. Not coming back.

Dear Openjournal, Thank you for taking the time to give us your feedback about your stay at our hotel. We are sorry to hear that your experience with the ironing service did not meet your expectations. We take your comments about the ironing room and accessibility very seriously and will discuss them internally to consider possible improvements. We are sorry that you had an unpleasant experience during your stay. We value your feedback as it helps us improve our service and provide our guests with a better stay. We would be happy if you gave us a second chance in the future to show you that we are learning from your comments and continuing to improve. Best regards, Your Mövenpick Hotel

Mostly good

Tripadvisor 评级 4.0/5

MazarineseaL3961RG 商务住宿 - 经 TripAdvisor 认证的评论

Wonderful breakfast. Helpful staff. Only drawback was very minimally functioning air conditioning. I would like to preface that I actually don't like extreme air conditioning but it was a very hot week in Frankfurt and it took 6 hours for room to cool to a bearable temperature. We asked for a different room and staff was helpful but there was no difference. When housekeeping cleaned room during the day they would turn off ac and then we had to start from scratch again when returning to room. Strangely the bathroom floor tiles were heated and could not be turned off. Would be ideally cozy in winter but rooms are very uncomfortable in summer. Conveniently located across the street from Skyline Mall.

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Charged my card without permission even though I already paid.

Tripadvisor 评级 2.0/5

Elisia T Couples - 经 TripAdvisor 认证的评论

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

Great hotel at the great location.

Tripadvisor 评级 4.0/5

xamok 商务住宿 - 经 TripAdvisor 认证的评论

Great room, great location, great bartender, great front desk officer Alejandra. Some improvement required on breakfast as the food choices are very limited. Early check in and late check out are possible with Accor accont status. Hotel is quiet. Street is clean and not crowded. Only 3 mins walk to reach U bahn line.

Dear xamok, Thank you very much for your positive rating and valuable feedback! We are very pleased to hear that you were able to enjoy the peace and quiet of our hotel and the cleanliness of the surrounding area. We are also pleased that the proximity to the subway was convenient for you and that you were able to benefit from the option of early check-in and late check-out. Your comfort is important to us and we always strive to provide our guests with the best possible service. We hope to welcome you back soon and wish you all the best until then! Best regards, Your Mövenpick Team

Used the restaurant during the Fair

Tripadvisor 评级 5.0/5

coconutugly Solo travel - 经 TripAdvisor 认证的评论

The Messe Fair had too many people and the restaurants all served the same food, and on a sunday at 15:00 i could NOT walk anymore nor face more people., so i walked across the road and ate at the quiet restaurant. Lovely. I ordered a caesar salad, coke and coffee and enjoyed the sunny street view….. in PEACE. Nothing irritated me …. The salad was HUGE btw, and very tasty. I only wish there was availability during the creativeworld fair, i would stay here as it is literally across the road from the MESSE ENTRANCE. Also a taxi stand right outside

Dear Coconutugly, thank you very much for thanking the time to share us your pleasant experience during your recent stay in our restaurant. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

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其他网络用户评价我们的酒店

  • 439 评论 8.6/10 位置
  • 553 评论 6.3/10 房间
  • 454 评论 6.1/10 服务
  • 15 评论 8.2/10 上网
  • 341 评论 8.5/10 早餐
  • 245 评论 4.9/10 清洁度
  • 168 评论 2.8/10 性价比
  • 54 评论 6/10 酒吧和饮品

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