慕温匹克法兰克福城 4 星

客户意见评级 (ALL 评级) 4.3/5 81 评论

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Den Haager Strasse 5, 60327 法兰克福 AM MAIN, 德国

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  • 12 间自然采光的会议室

  • 步行 5 分钟即可抵达法兰克福会展中心

  • 全景屋顶露台、瑞享餐厅和带室外区域的酒吧

  • 288 间现代客房

  • 8 楼有 130 平方米的健身房（免费）

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酒店位置

慕温匹克法兰克福城

Den Haager Strasse 5
60327 法兰克福 AM MAIN
德国

GPS:50.10984, 8.65103

电话
传真 +49 69 788075888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MOVENPICK RESTAURANT

享用种类繁多的当地美食、瑞士特色菜肴和国际风味菜肴。我们的团队将在现代时尚的氛围中恭候您的光临。我们的开放式厨房可向您展现美食制作的全过程。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  81 评论

TripAdvisor 评级  4.5/5  1,427 评论

Mostly good

Tripadvisor 评级 4.0/5

MazarineseaL3961RG 商务住宿 - 经 TripAdvisor 认证的评论

Wonderful breakfast. Helpful staff. Only drawback was very minimally functioning air conditioning. I would like to preface that I actually don't like extreme air conditioning but it was a very hot week in Frankfurt and it took 6 hours for room to cool to a bearable temperature. We asked for a different room and staff was helpful but there was no difference. When housekeeping cleaned room during the day they would turn off ac and then we had to start from scratch again when returning to room. Strangely the bathroom floor tiles were heated and could not be turned off. Would be ideally cozy in winter but rooms are very uncomfortable in summer. Conveniently located across the street from Skyline Mall.

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Charged my card without permission even though I already paid.

Tripadvisor 评级 2.0/5

Elisia T Couples - 经 TripAdvisor 认证的评论

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

Great hotel at the great location.

Tripadvisor 评级 4.0/5

xamok 商务住宿 - 经 TripAdvisor 认证的评论

Great room, great location, great bartender, great front desk officer Alejandra. Some improvement required on breakfast as the food choices are very limited. Early check in and late check out are possible with Accor accont status. Hotel is quiet. Street is clean and not crowded. Only 3 mins walk to reach U bahn line.

Dear xamok, Thank you very much for your positive rating and valuable feedback! We are very pleased to hear that you were able to enjoy the peace and quiet of our hotel and the cleanliness of the surrounding area. We are also pleased that the proximity to the subway was convenient for you and that you were able to benefit from the option of early check-in and late check-out. Your comfort is important to us and we always strive to provide our guests with the best possible service. We hope to welcome you back soon and wish you all the best until then! Best regards, Your Mövenpick Team

Used the restaurant during the Fair

Tripadvisor 评级 5.0/5

coconutugly Solo travel - 经 TripAdvisor 认证的评论

The Messe Fair had too many people and the restaurants all served the same food, and on a sunday at 15:00 i could NOT walk anymore nor face more people., so i walked across the road and ate at the quiet restaurant. Lovely. I ordered a caesar salad, coke and coffee and enjoyed the sunny street view….. in PEACE. Nothing irritated me …. The salad was HUGE btw, and very tasty. I only wish there was availability during the creativeworld fair, i would stay here as it is literally across the road from the MESSE ENTRANCE. Also a taxi stand right outside

Dear Coconutugly, thank you very much for thanking the time to share us your pleasant experience during your recent stay in our restaurant. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

Decent room, check-in experience was not okay

Tripadvisor 评级 2.0/5

Robin H 经 TripAdvisor 认证的评论

We slept at the Mövenpick hotel in Frankfurt for 1 night at the 9th of december. At check in i did not feel a warm welcome. We arrived early in the morning. So i did not expect our room to be ready yet. So we asked for our luggage to be held untill check in time. At first the receptionist took our suitcase and took it behind the counter, when he came back we wanted to give our backpacks also, but he basically ignored us and helped the next customer, which made us wait for 10 more minutes. In my opinion not ok, since he was not done with helping us yet. Afterwards when we got back arround 14:30, i asked if i could check in now. But the receptionist replied that the rooms are not ready untill 15:00. He did not check my reservation or my name nothing. Totally no interest in me as a customer. As a loyal member of accor, i expected to get atleast a personal welcome by name and maybe offered a glass of water, while we wait for 30 more minutes. At 15:00 we checked in, i asked for my luggage back, and they couldnt find it. After 20 minutes the luggage was finaly found. When we entered the room, i could tell, the room was not cleaned thoroughly. The smell at the entrance was not entirely fresh and there was still items on the floor next to the bed that should have been cleaned. Besides this, the bed itself was comfy and clean. The heating also worked really well. The bathroom was also nice and clean. There were some issues with the water still pouring from the tap in the bath tub, while the shower was on. I did not experience a loss of pressure from the showerwater, but mayb it should be looked at, since its a waste of water. We did not have breakfast at the hotel, because we thought the 20€ per person was to high for a roomrate of €70 per night. There is also a mall next door, which offers a good fresh breakfast for less then half the price. After breakfast we went back to the room to rest, when at arround 10:30 am we were disturbed by the cleaning staff, opening our roomdoor. After realizing the mistake, the door was closed immediately with apologies. But still a rather strange experience. Normally i do not stay at the Mövenpick hotel, but rather at Novotel or Mercure. For once i wanted to try the Mövenpick to see how the room and service would be here, since i expected it to be a grade above Novotel and Mercure. However i was quite disappointed with what i received in service. Although only a one day experience, i cannot recommend staying at this hotel. The location of the hotel is good and the price also. But the staff really let me down here.

Dear Robinhd1961db, First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Detlef Winter General Manager Mövenpick Hotel Frankfurt City

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其他网络用户评价我们的酒店

  • 433 评论 8.6/10 位置
  • 543 评论 6.3/10 房间
  • 452 评论 6.3/10 服务
  • 15 评论 8.2/10 上网
  • 334 评论 8.6/10 早餐
  • 238 评论 5.2/10 清洁度
  • 168 评论 2.7/10 性价比
  • 56 评论 6.3/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。