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法兰克福美居凯瑟市中心酒店 4.5 星

客户意见评级 4.4/5 1,207 评论

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法兰克福美居凯瑟市中心酒店
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+ 11 服务

酒店其他优惠

  • 获得安心悦界认证的酒店

  • DEHOGA 4 星高级分类

  • 所有客房均配有智能平板电脑,提供数字礼宾服务和国际报纸

  • 共有 106 间客房,全部配有空调和现代化设施

  • 8 间全新的会议室配有现代化的通风和演示技术。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 洗衣房
  • 换汇 付费服务
餐饮
  • 早餐 付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 水上游览 (附近)
  • 其他体育活动
商务服务
  • 8 会议室
  • 会议酒店
  • Web Corner on a Mac
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

法兰克福美居凯瑟市中心酒店

Kaiserstr 62
Hessen
60329 法兰克福
德国

电话: +49692561790

传真: (+49)69/25617919

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • 乘飞机

    FRANKFURT 达到 15公里 / 9.32 英里

  • 乘火车

    HAUPTBAHNHOF 达到 0.2公里 / 0.12 英里

GPS :50.10827, 8.667662

我们的客房

我们的四星级高级美居酒店法兰克福凯瑟市中心酒店为您提供标准房和高级房、配备双人床且豪华装修的尊享房,以及宽敞的尊享套房。 所有 106 间客房均为无烟房且配有空调,提供免费无线网络,并配备平板电脑,尽可能为您提供个性化的服务。12 岁以下儿童可在父母的客房内免费住宿。免费提供婴儿床。

标准房,配备一张双人床

  • 最多人数: 2
  • 面积: 从 20 / 215 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

配备两张单人床的标准房

  • 最多人数: 2
  • 面积: 从 20 / 215 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

高级房,配备 1 张双人床

  • 最多人数: 2
  • 面积: 从 24 / 258 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

高级房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 24 / 258 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

尊享房,配备 2 张单人床和沙发

  • 最多人数: 2
  • 面积: 从 28 / 301 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

酒店餐厅和酒吧

MAINART

美食类型: 地中海

地中海式美味和享受。我们提供美味的早餐,定会让您大饱口福。灵感来自于地中海,新鲜健康。如果是工作会议和活动,您可以从我们的菜单中选择,也可以享用自助餐美食。

Gallery Lounge

尽情享受我们提供的专属服务。前往我们的 Free Candy 酒吧,喝上一杯丰收时期酿制的美居葡萄酒或鲜榨的啤酒;这里可以满足您的一切所需,是消磨夜晚时光的好去处。

非合约照片

您的会议和活动

我们的会议室

  • 会议室数量:8

  • 最大面积:150 平方米

  • 最大容量:110 个人

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法兰克福美居凯瑟市中心酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

1,207 评论

tripadvisor

TripAdvisor 评级 4.0/5

394 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Nice stay

Tripadvisor 评级 5.0/5

PeNor Business - 03/10/2020 经 TripAdvisor 认证的评论

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Covid 19 ... danger here riskybreakfast

Tripadvisor 评级 1.0/5

Parisian750062 Business - 29/06/2020 经 TripAdvisor 认证的评论

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

Tripadvisor 评级 5.0/5

royhi Business - 07/03/2020 经 TripAdvisor 认证的评论

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

not good

客户意见评级 2.5/5

Sunfar 商务住宿 - 24/02/2020 所有已确认评论

我是VIP 老客戶 住了ˊ20多黏的會員在同一個旅館, 但是我不能接受故意性的安排在最差的2樓層 (餐廳) 後來經抗議, 仍然被安排在4樓房 也就是我們被貴司服務給打折 未被安排到高樓, 下午三點進房也沒有房間可住

舒适,环境优美,

客户意见评级 4.5/5

M. M. 商务住宿 - 09/01/2020 所有已确认评论

环境很好,入住舒适

尊敬的 M. Chun M.: 感谢惠赐有关下榻 Mercure Hotel Kaiserhof Frankfurt City Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Scott Thaxton Operations Manager

No heater on the first night

Tripadvisor 评级 3.0/5

Soo Chuan K Couples - 07/01/2020 经 TripAdvisor 认证的评论

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Great stopover in Frankfurt.

Tripadvisor 评级 5.0/5

mpearce2017 Family - 04/01/2020 经 TripAdvisor 认证的评论

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Dear mpearce2017, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

3 Nights at the Mercure Kaiserhof Frankfurt

Tripadvisor 评级 5.0/5

gradscholar Business - 26/12/2019 经 TripAdvisor 认证的评论

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Overall, a nice hotel in Frankfurt city center

Tripadvisor 评级 4.0/5

NTSalvermoser Family - 24/12/2019 经 TripAdvisor 认证的评论

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Dear NTSalvermoser, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Hotel is good overall! Thanks

Tripadvisor 评级 4.0/5

iboy003 Family - 21/12/2019 经 TripAdvisor 认证的评论

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Great hotel

Tripadvisor 评级 4.0/5

Getaway787631 Business - 21/12/2019 经 TripAdvisor 认证的评论

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Cumulative pettiness

Tripadvisor 评级 2.0/5

Voyage288735 Business - 26/11/2019 经 TripAdvisor 认证的评论

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very good hotel, perfect for busines and visit to the city

Tripadvisor 评级 5.0/5

Johnny_English71 Couples - 22/11/2019 经 TripAdvisor 认证的评论

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager
客户意见评级 5.0/5

Suo Z. 商务住宿 - 05/11/2019 所有已确认评论

非常好, 尤其是房间的配套,床垫的舒适度

尊敬的 Suo z.: 感谢惠赐有关下榻 Mercure Hotel Kaiserhof Frankfurt City Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Scott Thaxton Operations Manager

位置和服务很好

客户意见评级 4.0/5

Bella 商务住宿 - 16/10/2019 所有已确认评论

位置特别的好,就在法兰克福火车站正对面,出门过条马路就到了。 早餐很丰富,水准高于一般四星级酒店。

尊敬的 Bei H.: 感谢惠赐有关下榻 Mercure Hotel Kaiserhof Frankfurt City Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Scott Thaxton Operations Manager

非常满意

客户意见评级 5.0/5

Ygh 商务住宿 - 15/10/2019 所有已确认评论

此次入住该酒店非常满意 前台人员非常专业细心 酒店位置非常方便

尊敬的 Guohong Y.: 感谢惠赐有关下榻 Mercure Hotel Kaiserhof Frankfurt City Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Scott Thaxton Operations Manager

Wow.

Tripadvisor 评级 5.0/5

Edwards4732961 Friends getaway - 07/10/2019 经 TripAdvisor 认证的评论

Excellent hotel. Great service and the rooms are some of the best I have stayed in. Can not fault this hotel. If you are in Grankfurt and would like a central hotel do not go anywhere else. Mercure is the way forward.

Dear Edwards4732961, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Nice location, great breakfast options, but lousy cushons

Tripadvisor 评级 3.0/5

Joeri V Couples - 25/09/2019 经 TripAdvisor 认证的评论

The Mercure hotel is ideally situated if you come by train. Less than 5 minutes walking. Usually accor hotels offer online check in. This one not for some reason. Also it was required to have the credit card with which the booking was paid with you. Very odd. Not very welcoming. The room was good. Yet the quality of the cushons was a drama. An even bigger drama was that reception told me that they dont have any other ones. Very dissapointing for a 4 star hotel and I am not used to this from Mercure.

Dear Joeri V, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very luxurious room in downtown Frankfurt

Tripadvisor 评级 5.0/5

Sightseer21901883166 Business - 23/09/2019 经 TripAdvisor 认证的评论

I always book this hotel, for it's high quality standards and location close to Central Station. The breakfast is also really good. They try hard and keep surprising me (this time with eggs in gruene sose, which was very nice). I needed help with connecting an HDMI cable to the back of the tv, which was done without any trouble and they also helped when I forgot my phone adapter. I will keep coming back.

Dear Sightseer21901883166, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

amazing

客户意见评级 5.0/5

H. Y. 单人住宿 - 22/09/2019 所有已确认评论

酒店非常体贴的为我升级了房型,让我在结束欧洲之旅划上了圆满的句号。我爱雅高

尊敬的 Y. H.: 感谢惠赐有关下榻 Mercure Hotel Kaiserhof Frankfurt City Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Scott Thaxton Operations Manager

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