法兰克福美居凯瑟市中心酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 92 评论

法兰克福美居凯瑟市中心酒店 - Image 1
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Kaiserstr 62, Hessen, 60329 法兰克福, 德国

描述

酒店其他优惠

  • 获得安心悦界认证的酒店

  • 就位于欧洲金融首府美因河畔法兰克福的中心

  • 所有客房均配有智能平板电脑，提供数字礼宾服务和国际报纸

  • 共有 106 间客房，全部配有空调和现代化设施

  • 8 间全新的会议室配有现代化的通风和演示技术。

我们的客房

酒店位置

法兰克福美居凯瑟市中心酒店

Kaiserstr 62, Hessen
60329 法兰克福
德国

GPS:50.10827, 8.667662

电话
传真 +49 69 25617919

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FRÜHSTÜCKSRESTAURANT

地中海式美味和享受。我们提供美味的早餐，定会让您大饱口福。灵感来自于地中海，新鲜健康。如果是工作会议和活动，您可以从我们的菜单中选择，也可以享用自助餐美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  92 评论

TripAdvisor 评级  4.0/5  483 评论

Best breakfast!(:

Tripadvisor 评级 5.0/5

Chubby B 经 TripAdvisor 认证的评论

I've stayed around different hotels in Frankfurt and this hotel had the best breakfast! The service at the breakfast lounge was very helpful and kind. The hotel is on a busy street so it may seem hectic but once you're inside it's very nice. It's very secure, you have to have your key card to even open the hotel door entrance .

Bad attitude from front desk staff.

Tripadvisor 评级 2.0/5

804aminam 家庭住宿 - 经 TripAdvisor 认证的评论

I really don’t recommend this hotel. The experience I had at checkout with this German lady was horrible. She was so rude to me…I didn’t even feel welcomed as an Accor member. The only positive thing was the breakfast which was delicious and the room which was nice but the toilet and curtains were abit dirty. This woman wasn’t even trying to hear my side of the story and was straight up rude. She was trying to charge me the full amount stay just because I was an hour late, due to being sick and it took me abit longer to get my 4 year old ready…As a member i do have the benefits for late checkout. I tried calling the reception to inform them about it but the phone wasn’t working. Anyways she had such a bad attitude…I don’t even understand why these type of people work at the front desk or in customer service. Her colleague was nicer but he also tried to charge me the full amount when i checked in even though I booked the room with points. Anyways I definitely won’t be staying here again. Plus at night there are many homeless and drug addicted people in front of the hotel which is kind of scary…

Memorable stay at Mercer Kaiserhof!

Tripadvisor 评级 5.0/5

Trip06354427167 经 TripAdvisor 认证的评论

The superior room I stayed in was spacious and the bed is comfortable. Bathroom is huge. The breakfast spread was amazing and you get to make your own pancakes and waffles. Check in was a breeze and I must comment Ms Jasmine for her welcoming smile and for ensuring I am taken care of despite the room was not ready. She has kindly offered me access to the washroom for a quick freshen up before I went for a walk while waiting for the room to be ready. She also ensured that I did not wait long for the room after I returned an hour later of which I was allocated 503 which is quiet and has nice calming view. Thank you for her recommendation for nice German food in Romerberg too. I would also like to commend Gwen who was serving at the bar lounge. She served excellent drinks and was very welcoming and approachable. Kudos to her that the evening was filled with much fun and laughter together with some of the guests. I would definitely stay in this hotel in my future trips!

There’s definitely better options…

Tripadvisor 评级 1.0/5

Sergen T 经 TripAdvisor 认证的评论

While the location is quite central, the hotel is surrounded by brothels, Erotic-cinemas, drunk people and drug user. The lobby is very pretty, but that’s pretty much it. The rooms look old and not like they’re being taken care of. The TV was not fully functional, the blinds were dirty and so was the bathroom. There was coffee pods but not coffee machine. Check-in took ages as there system was not working properly. There’s still signs from Covid times urging people to keep distance… overall not a great stay.

Good location, poor attitude of staff and shower blocked.

Tripadvisor 评级 2.0/5

traceywZ156CW 经 TripAdvisor 认证的评论

Booked this hotel for its location, which is convenient for the main station and only a short walk to the old town. Room was small, with little to no storage for clothes. On face value it was clean and warm. Cleaner did change towels etc daily but failed to replace coffee pods for the machine and the milk etc. Friends had an issue with their shower drain being blocked so cleaned this to allow them to shower. On reporting this at the front desk they were told they should have been informed and they would have cleaned this. Hours later when I had the same issue I went to reception and reported the matter. The receptionist (slim arrogant looking male) said "what do you expect me to do about this, I am not a cleaner." I told him I certainly was not a cleaner and asked if he could arrange for it to be cleaned. He stated "not today". I explained he was the hotel representative on duty and as such should assist. He said he only worked 2 days a week and gave a very good impression of not caring too much. I then went and cleaned the drain of a weeks worth of tangled hair so I could complete my shower without flooding the room. The above incident left a poor impression. Like many large cities there are clear social issues which means a large amount of homeless people sleep rough in the area of the hotel. There was clear drug dealing and drug use happening but that said, whilst in a group of 4 I did not feel threatened by this behavior.

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其他网络用户评价我们的酒店

  • 599 评论 8.5/10 位置
  • 578 评论 6.6/10 房间
  • 402 评论 8.4/10 服务
  • 19 评论 6.6/10 上网
  • 301 评论 9/10 早餐
  • 246 评论 5.9/10 清洁度
  • 79 评论 7.3/10 设施
  • 22 评论 3.1/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。