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法兰克福诺富特酒店 4 星

客户意见评级 4.4/5 2,106 评论

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法兰克福诺富特酒店
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+ 22 服务

酒店其他优惠

  • 地理位置优越,方便前往法兰克福贸易展销会和火车总站

  • 配备全新诺富特床和无线网络的大客房

  • NOVO² 酒廊、酒吧和餐厅 -让您在起居室般的环境中畅所欲言

  • 适合家庭入住:儿童角、家庭房等。

  • 最多可容纳 250 人的会议设施

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • 酒店内无线网络
  • 泊车
  • 行动不便专用房间
  • 可携带宠物付费服务
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 洗衣房
餐饮
  • 早餐付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
  • 小吃和饮料机付费服务
休闲和活动
  • 健美中心
  • 桑拿浴
商务服务
  • 15 会议室
  • 会议酒店
  • Web Corner on a Mac
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

法兰克福诺富特酒店

Lise-Meitner-Strasse 2
60486 法兰克福
德国

电话: +4969793030

传真: (+49)69/79303930

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • S3 S4 S5 S6 :  Westbahnhof

  • TRAM 17 :  Kuhwaldstraße

  • 乘飞机

    FRANKFURT RHEIN MAIN 达到 17公里 / 10 英里

  • 乘汽车

    WESTKREUZ/MESSE 达到 2公里 / 1 英里

  • 乘火车

    FRANKFURT MAIN TRAIN STATION 达到 2公里 / 1 英里

  • 乘火车

    FRANKFURT WEST 达到 0公里 / 0 英里

GPS :50.115482, 8.642122

我们的客房

空间宽敞,设计现代,功能多样,Novotel 客房可以完美地满足您的所有需要,是优雅生活的上佳之选。

标准房,配备 1 张双人床和沙发

  • 最多人数: 4
  • 面积: 从 25 / 269 sq ft
  • 客房内的无线网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 直拨电话

高级房,配备 1 张双人床和沙发

  • 最多人数: 4
  • 面积: 从 25 / 269 sq ft
  • 客房内的无线网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 直拨电话

标准房,配备两张单人床

  • 最多人数: 2
  • 面积: 从 25 / 269 sq ft
  • 客房内的无线网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 直拨电话

Cindy L. 的 MyRoom:假日绿洲

  • 最多人数: 2
  • 面积: 从 25 / 269 sq ft
  • 客房内的无线网络
  • 卫星/有线彩电
  • 直拨电话

My Room 由 Saskia & Anja 设计非合约照片

  • 最多人数: 2
  • 面积: 从 25 / 269 sq ft
客房

酒店餐厅和酒吧

NOVO² RESTAURANT

美食类型: 国际

我们的空调餐厅供应来自世界各地的城市特色菜。在风和日丽的日子里,我们的露台无疑是品尝美食和清爽饮品的绝佳场所。

午餐

12:00 - 17:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

17:00 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

NOVO² BAR & EATERY

非合约照片

Novo² 餐厅为您提供酒廊吧、用餐区和办公区的创意组合体验 - 结合全新开发的现代美食理念。在此您可以享受宾至如归的氛围,并在我们简洁而有魅力的厨房中兴致盎然。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:15

  • 最大面积:275 平方米

  • 最大容量:250 个人

  • 最大宴会容量:170 个人

了解更多信息


法兰克福诺富特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

2,106 评论

tripadvisor

TripAdvisor 评级 3.5/5

1,128 评论

Very good value for the money

Tripadvisor 评级 4.0/5

Dan115 Couples - 20/03/2021 经 TripAdvisor 认证的评论

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

Needs investments urgently

Tripadvisor 评级 2.0/5

588pierre Family - 24/09/2019 经 TripAdvisor 认证的评论

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I'd rather have 588pierre, Thank you very much for your rating and the honest words. I am sorry that you were not satisfied with your stay with us. We continue to work on ourselves and hope to be able to offer you a better impression in the future. The carpets, for example, will be replaced this year in all corridors and rooms. We also hope to be able to renew parts of the furniture and the bathrooms soon. Our rooms have been air-conditioned since the opening of the hotel. Did you have any problems with this? If so, I suspect a defect in the control of the room and it would be a great help if you could tell me more details about your stay to check this (room number, booking number or your full name would suffice). I would be very pleased if you would contact me by e-mail to Lars.Paschold@accor.com . I hope that in the future we will get the chance to convince you again. Until then I wish you all the best and look forward to hearing from you. Best regards, Lars Paschold Guest Experience Assistant

Kuhbonbon

Tripadvisor 评级 2.0/5

kuhbonbon2019 Business - 23/07/2019 经 TripAdvisor 认证的评论

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Dear kuhbonbon2019, Thank you very much for your review. I'm sorry that you didn't like it with us in the end. I can't do more than apologize for this negative experience. Unfortunately, my colleague could not have changed anything about the room situation. She has tried to explain to you that the coffee machines mentioned are only available in our large corner rooms. Neither the corner rooms, nor rooms with coffee machines are officially bookable with us, but only available as a free upgrade. You received this from us, because you travelled with 3 persons and spent several nights with us. I'm sorry that you weren't satisfied with this room because of the nearby traffic routes. Unfortunately, all rooms of this type have the same orientation. At your request, the colleague offered you another room which accordingly did not have a coffee machine and, following your complaint, even tried to arrange for you to have a coffee machine in this room as well. Unfortunately, however, this was not possible. I am very sorry that my colleague seemed unfriendly to you in finding a solution. This was certainly not her intention, and I suspect that this was the result of the fact that she was unable to offer you a satisfactory solution. I apologise for that. Best regards, Lars Paschold Guest Experience Assistant

City holiday Frankfurt

Tripadvisor 评级 4.0/5

Discover24733950974 Family - 05/07/2019 经 TripAdvisor 认证的评论

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

A little tired?

Tripadvisor 评级 3.0/5

Cyril d Business - 05/06/2019 经 TripAdvisor 认证的评论

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

Dear defontenaymrcyrild, thank you very much for your feedback. I am sorry that you were not completely satisfied with your stay with us. We are aware that our rooms, even if they are well maintained, are no longer in line with the latest trends. But we hope to renovate them in the near future. You can reach the fair directly via the "Emser Brücke", which is directly in front of the hotel. For this purpose there is also a staircase on the side of the bridge. Unfortunately, it is not known of any common map software for mobile devices. We will be happy to explain the best way to get to the fair during your next stay. We look forward to seeing you. Best regards, Lars Paschold Guest Experience Assistant

hotel needs to be renovated + updated

Tripadvisor 评级 2.0/5

GrandTour26728153759 Business - 04/06/2019 经 TripAdvisor 认证的评论

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

Dear GrandTour26728153759, Thank you for your evaluation and open feedback. I am very sorry that we have disappointed you. With regard to the unpleasant odours, we have acted ready and hope that, in addition to the immediate measures, a fundamental renewal of the relevant technical system will solve the problem in the coming week. Please accept my apologies for the circumstances surrounding your parking ticket. We will once again instruct our staff in the use of the card encoder in order to avoid such problems occurring again. I hope that you will give us a second chance in the future to convince you of us. Best regards, Lars Paschold Guest Experience Assistant

A pleasant return

Tripadvisor 评级 4.0/5

Daydream31349962055 Business - 08/04/2019 经 TripAdvisor 认证的评论

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.

City break with family in Frankfurt

Tripadvisor 评级 4.0/5

StefaDakiCaka Family - 16/01/2019 经 TripAdvisor 认证的评论

Hotel is in the business district, and I would say it is intended primarily for business people. Not far from the town (Alt Stadt). Near the metro station, although he is not far off. The rooms are beautiful decorated, the beds comfortable ... Unfortunately, both nights guests in the room above us were making noise and jumping around the room. Parking in front of the hotel is free.

My ideal hotelclose to the Messe

Tripadvisor 评级 4.0/5

720henkn Business - 14/12/2018 经 TripAdvisor 认证的评论

its my regular hotel for a reason:Super friendly staff, good wines, good food, always sleep very well (one of th quietest Hotels I know in a city), and close to the Messe. Public transport nearby and easy to drive to and from and park

客户意见评级 3.5/5

匿名 家庭住宿 - 26/11/2018 所有已确认评论

酒店设施设备有点老旧,前台工作人员不是很热情,且不够专业,但早餐还不错。下次会选择地点好一些,设施设备新一些的雅高集团的酒店。

Dear Mr. H., Thank you for taking the time to evaluate us. I am very pleased that you enjoyed your stay at Novotel Frankfurt City and that we were able to meet your expectations. Your positive feedback honours us very much and I will of course share it with the whole team. This is the best compliment for our employees who give their best every day. Thank you very much for that. I hope that we may welcome you back soon and wish you all the best and a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

展覽會第一選擇

客户意见评级 3.5/5

C. H. C. 商务住宿 - 22/09/2018 所有已确认评论

大致上 都還不錯,唯獨早餐幾乎沒變化,連吃六天,很辛苦,望能多變化,謝謝

尊敬的 Hsueh-C. C.: 感谢惠赐有关下榻 Novotel Frankfurt City 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Lars Paschold Guest Experience Assistant

Excellent service!

Tripadvisor 评级 5.0/5

David N Family - 01/08/2018 经 TripAdvisor 认证的评论

The hotel is nice, very clean. The staff is very helpful. We had dinner at the restaurant. The staff made us feel welcome and the food was excellent. We like the cocktails (mojito). Thank you very much!

Hotel Review

Tripadvisor 评级 3.0/5

dannycheung68 Family - 10/07/2018 经 TripAdvisor 认证的评论

The air condition needs to be improved. Not cool enough. Hotel gust smoke in the non-smoking room. The location is not convenience. 20 minutes walk to the nearest train station. No restaurant or convenient store near by.

Dear dennycheung68, thank you for your evaluation. I'm sorry that not everything during your stay was to your satisfaction. Due to environmental and climate protection, our air conditioning system is set so that no temperature below 20° can be reached. I hope you have sympathy for that. We know that some hotel guests smoke in non-smoking rooms despite being banned. Unfortunately, not all guests respect such rules and behave very ruthlessly. If we learn of such incidents directly, we will of course do everything possible to prevent further disruptions. As far as the location of our hotel is concerned, I have to disagree with you. We are located right in the middle between the "Westbahnhof" station and the "Frankfurt Messe" S-Bahn station. Both can be reached on foot within 7 minutes. The supermarket "Tegut" on Voltastrasse is only 10 minutes walk away. There are also over 20 restaurants and various cafes, bars and pubs within a 15-minute walking distance. If you need help with orientation, we are always at your disposal, recommend a suitable restaurant and explain how to get there. We are also happy to reserve a table for you. Once again, thank you for your evaluation. I wish you all the best and a wonderful time. Lars Paschold Guest Experience Assistant

NOT GREAT

Tripadvisor 评级 3.0/5

Shubham B Business - 06/07/2018 经 TripAdvisor 认证的评论

Location - Not Great. Property - Not Great. Employees - Good. Food Collection - Just Average. Check-In Process: Little Slow. Check-Out Process: Ok Room & Bathroom - Just So So Hotel Must Employee More Staff, So Can Assist Guest With Luggage (To Room & From Room)

Clean, simple, but expensive (as is the whole of Frankfurt)

Tripadvisor 评级 3.0/5

Lex v Business - 18/06/2018 经 TripAdvisor 认证的评论

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the hotel. So a lot of noise if you're sleeping on that side. Maybe the hotel should sell earplugs for the people unfortunate enough to stay on that side.

Dear Lex v, Thank you very much for your feedback. I am very pleased that our employees were able to convince you of themselves. Your hint with the S-Bahn is correct. There is a railway line in the immediate vicinity of the hotel with all its advantages and disadvantages. I can recommend our superior rooms to guests in particular need of quietness. All of them lie on the inner courtyard side and are therefore very quietly located. I'm sorry to disappoint you with the earplugs. It is contrary to our principles to sell them. We only give them away for free! All you have to do is to ask us at the reception. I hope this tip will help during your next stay. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Excellent hotel nearby city centre

Tripadvisor 评级 5.0/5

Sachin_Ams Family - 24/05/2018 经 TripAdvisor 认证的评论

Hotel is about 2.5 Km from city centre. Check-in was quite fast. Rooms were clean. Breakfast was good- with super bowl. We requested baby bed and was available quickly- good service. Taxis were available right in front of hotel, so no issues with that. Covered car parking was available- free of cost (as it was included in the booking cost for the room I selected).

Hello Sachin_Ams, thank you very much for your great review. I am delighted that you enjoyed staying with us and it would be great if you would soon choose us again as your hotel in Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

My first stay with Novotel

Tripadvisor 评级 3.0/5

rakeshsuri2018 Business - 22/05/2018 经 TripAdvisor 认证的评论

The experience from check-in itself was very bad.... after requesting for an early check-in was made to wait for 6 hours!!! I was ready to pay extra for early check-in but it seems they were not interested than a standard response

Dear rakeshsuri2018, thank you for your honest feedback. I am very sorry to hear that such problems occurred at your check-in. Unfortunately we were completely booked out the day before and therefore could not provide clean rooms in time for such early arrivals. However, the fact that you had to wait 6 hours for your room is definitely not what we want to offer our guests as a service. I will talk to the appropriate teams and look for solutions on how we can avoid such incidents in the future. I hope that you will forgive us and give us a second chance in the future to convince you of us and our service quality. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Below average

Tripadvisor 评级 1.0/5

drfadiali Family - 25/04/2018 经 TripAdvisor 认证的评论

since we arrived the reception there is no one to take our luggage they have like carts to put your luggage by yourself and take to your room. The ac is not working it was to hot. The receptionist did not smile sinc check in. The location is bad . It is really bad experince.

Dear Drfadiali, I am very sorry that you were dissatisfied with your stay and that we were unable to meet your expectations. It is our top priority that our guests leave us happy. Unfortunately, we missed this opportunity with you. A porter service is unfortunately not part of our standard offer. On request and for an extra charge we will of course try everything to bring your luggage to your room. I am very sorry that there were technical problems with the air conditioning in your room during your stay. If this happens, you are welcome to contact our reception staff 24 hours a day. We will immediately ensure that your room with all technical facilities is fully available to you. I am very sorry that you were not treated with the kindness you expected when you arrived. Friendliness and willingness to provide service is our top priority. I will talk to our team about the immense importance. I sincerely apologize for any inconvenience and hope that you will give us another chance to convince you of our performance in the future. If you are willing to do so, please do not hesitate to contact us. We will do our best to prove to you that we can do better. Kindest regards Lars Paschold Guest Experience Assistant

New Year Holiday to Frankfurt

Tripadvisor 评级 3.0/5

Stevewarks Couples - 11/01/2018 经 TripAdvisor 认证的评论

The Hotel was OK. The location is a little quiet being a business area however there is a very good Tram service a three minute walk from hotel. However I stayed over the New Year holiday and on the first night (Friday 29th) the bar and bar food service was closed. I was told that this was for only one night as an exception, despite there being many people around the lobby area. However this was not so. The bar was closed on return to the Hotel on the night of 31st at 00:40, and on returning from a day out on 1st of Jan at 20:00 the bar and food service were again closed. We were directed to the Mercure Hotel a good five minute walk in pouring rain on a cold night. There was no information informing clients of this at any point and no member of the Hotel staff informed me in advance. This I found totally unacceptable as the directory in the room states that the bar and food service is open daily from 06:30 to 01:00. This was very disappointing for what was meant to be a holiday break staying in a well known 4 start Hotel and would seriously put me off staying there again.

Dear Stevewarks, First of all thank you very much for taking the time to tell us about your experiences in our hotel. We are working steadily to improve our services. Therefore we depend on your feedback. I really regret that you were not satisfied with your last stay. Due to operational circumstances we were unfortunately forced to partly close our Novo² Restaurant during your stay in Frankfurt. This does of course not represent our standard procedures, and I would like to sincerely apologize for not being able to provide you with a warm meal during your stay with us. We did do our utmost to offer you a variety of cold meals and snacks and also offered our assistance in finding a nearby restaurant as well as reserving a table for our Guests. Of course we are aware that this does not provide a full replacement, and I can only once more apologize for these circumstances and that you were not informed properly. Dear Stevewarks, I repeat my sincere apologies on behalf of Novotel. I would like to invite you to stay in Frankfurt again. We surely will find a way to convince you of our service and especially our Novo² Restaurant. I hope that this will find your approval. If you have any questions or would like to make a reservation to give us a “second chance” you can contact me directly by e-mail to H1049@accor.com. I wish you the very best and hope to see you soon again at Novotel Frankfurt City. Lars Paschold Guest Experience Assistant

Good stay

Tripadvisor 评级 4.0/5

EdwardRatchett Couples - 10/01/2018 经 TripAdvisor 认证的评论

I am a silver Accor member and always go to this hotel whenever I visit Frankfurt. However, I have to comment that this time I was disappointed with the service. I asked to one of the receptionist guys for a late check-out (which I have the right to given my status) and while he initially seemed reluctant, he finally gave the ok. However, what happened in reality was otherwise. I had to bring my parents to the airport early in the morning and the reason why I asked for late checkout was so I could get some nap before my 4h drive to Munich. For some reasons there was a mix-up and I was disturbed during my nap 3 times in the space of 1 hour. I was tired, extremely annoyed, and finally decided to leave. The hotel is good as always but this time I didn't feel like I was treated as a returning customer.

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