法兰克福诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,357 评论

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法兰克福诺富特酒店 - Image 1
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Lise-Meitner-Strasse 2, 60486 法兰克福, 德国

描述

酒店其他优惠

  • 地理位置优越，方便前往法兰克福贸易展销会和火车总站

  • 宽敞的客房配备全新诺富特 Live'N'Dream 床和无线网络

  • NOVO² 酒廊、酒吧和餐厅 -让您在起居室般的环境中畅所欲言

  • 适合家庭入住：儿童角、家庭房等。

  • 最多可容纳 250 人的会议设施

我们的客房

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酒店位置

法兰克福诺富特酒店

Lise-Meitner-Strasse 2
60486 法兰克福
德国

GPS:50.115482, 8.642122

电话
传真 +49 69 79303930

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVO2 RESTAURANT

我们的空调餐厅供应来自世界各地的城市特色菜。在风和日丽的日子里，我们的露台无疑是品尝美食和清爽饮品的绝佳场所。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,357 评论

TripAdvisor 评级  3.5/5  1,191 评论

Great stay, nice location.

Tripadvisor 评级 5.0/5

Samlad31 Solo travel - 经 TripAdvisor 认证的评论

Fantastic hotel, please take the poor reviews with a pinch of salt. Very comfortable, modern rooms with a small fridge and tea/coffee making facilities. Large king size bed and sofa, the mattress is a little soft, it might not be to everyone’s taste but I have slept like a log. Great bathroom, hot and powerful shower over a deep bath. Facilities - very good, nice bar and breakfast area. Provisions to purchase at reception, bottle water, crisps etc. Food has been lovely and the welcome was typically German ;) Great transport links into the city, 5 minutes walk from tram stop.

OK for a short business stay.

Tripadvisor 评级 3.0/5

bizfish 经 TripAdvisor 认证的评论

Adequate is the best description. Check in was OK but very busy. Rooms were OK but no water provided and the plumbing in the bathroom was not ideal - the room had a sewerage smell and housekeeping just used air freshener.... Beds were good but shower pressure was low. Limited amenities. Breakfast was very good and the dinner choice was limited but good quality.

Warning - breakfast closes half an hour before advertised

Tripadvisor 评级 2.0/5

lauraparke926 家庭住宿 - 经 TripAdvisor 认证的评论

We’re currently staying with 2 children and asked last night what time breakfast was served until. We were told 10.30 and so came down at 10.00 this morning. After being ignored for around 5 minutes a man came up to us and said we could pay if we wanted but there was no point as we only had 25 minutes to eat. I then went to discuss the matter with reception and they pretty much said sorry we should be able to get food until 10.30 and then it would be cleared away but then we could stay and eat. I said that was my understanding but not what we had been told in the restaurant. They did apologise but did nothing to rectify the issue. I now have 2 very hungry children, one of which is in tears. I worked for Hilton for 10 years on front desk (and my husband also did for 3 years, in the restaurant) and this would not happen there. I only gave Novotel a try because it was closer to where we needed to be but I will go back to Hilton next time. The customer service is much much better and the timings are as advertised. Nobody would be pretty much turned away from the restaurant half an hour before breakfast closed. Rooms are basic but are clean, no irons but there is an ironing room available.

Dear lauraparke926, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with the breakfast service during your stay. It seems there was a miscommunication regarding the timing, which understandably led to frustration, especially with children involved. The team in the restaurant was simply trying to inform you of the buffet closing time to avoid any surprises when food is cleared at 10:30, but I understand this message may not have been communicated in the best way, and I apologize for that. I also regret that this situation wasn't handled more proactively at the time. We strive to provide excellent service, and I’m sorry we fell short of your expectations on this occasion. Your feedback is invaluable, and we will ensure our team is reminded of the importance of clear and considerate communication with our guests. Thank you again for sharing your thoughts, and I hope we have the opportunity to better meet your expectations should you choose to stay with us again. Best regards, Lars Paschold Guest Experience Assistant

Not comfortable pillows.

Tripadvisor 评级 3.0/5

Sonya R 经 TripAdvisor 认证的评论

Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, coffee etc. Room was a good size, clean. But, we have in room two super soft pillows for each of us. It was impossible to sleep on them because it was really low position for head (almost flat). I took out blankets from the covers, rolled them and used as support for pillows. I guess hotel should have at least one soft pillow and one firm to accommodate different preferences of guests.

住得舒適

客户意见评级 4.5/5

Dominic H. 朋友住宿 - 所有已确认评论

登記快捷，接待員友善及有禮，並幫忙訂餐廳。

Dear Mr. H., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

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其他网络用户评价我们的酒店

  • 530 评论 8.6/10 位置
  • 782 评论 7.3/10 房间
  • 719 评论 9/10 服务
  • 14 评论 8.5/10 上网
  • 426 评论 8.4/10 早餐
  • 363 评论 7.5/10 清洁度
  • 156 评论 7.4/10 食物

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