Mövenpick Hamburg 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 110

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Mövenpick Hamburg - Image 1
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Sternschanze 6, 20357 HAMBURG, Niemcy

Opis

O hotelu

  • Historyczny punkt orientacyjny w mieście: wieża ciśnień

  • Odległość spacerem do placu targowego

  • 13 sal konferencyjnych

  • Otwarta kuchnia oraz taras na grilla, przerwy na kawę i przyjęcia

  • Usytuowany w strefie parku, nieopodal centrum miasta

Nasze pokoje

Lokalizacja hotelu

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Niemcy

Pozycja GPS:53.56465, 9.970611

Telefon
Faks +49 40 3344113333

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 110

Ocena TripAdvisor  4.4/5  Liczba opinii: 2 724

great stay nice hotel

Ocena na stronie TripAdvisor 5.0/5

SebastianG474 Opinia zatwierdzona w TripAdvisor

Great stay in Movenpick Hamburg. Verz professional and polite staff especialz Antonieta from the Front Desk. Good breakfst, verz nice, big and good equiped room, junior suite. Good location. Nice hotel bar. The hotel is perfectlz managed by Mr. Lutz Congratulationes Mr. Lutz :) parking in the hotel and also outside. I can recommand this hotel.

Dear Sebastian, Thank you very much for this kind review of your recent stay. We are truly thankful for your kind words about your recent experience at our hotel. We are thrilled that you appreciated the professionalism of our staff, particularly the service provided by Antonieta at the Front Desk, and the quality of our breakfast offerings. Knowing that our spacious and well-equipped junior suites met your expectations brings us great joy, as we strive to provide comfortable and luxurious accommodations for our guests. The Mövenpick Hotel Hamburg takes pride in its unique setting within a 19th-century water tower and its selection of rooms, including the junior suites on the 15th floor, which provide an elevated level of comfort and a serene atmosphere. Finally, we are delighted to hear that you enjoyed our hotel's location and the vibrant atmosphere of the CAVE Bar. Our central location in the Sternschanze area indeed offers easy access to local attractions and transport links, ensuring a convenient and enjoyable stay. Moreover, your commendation of our management is highly appreciated, as we are committed to delivering exceptional hospitality. Your recommendation is truly valued, and we are pleased that our parking facilities added to the convenience of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

So So Stay

Ocena na stronie TripAdvisor 4.0/5

michaelkN5295NT Couples - Opinia zatwierdzona w TripAdvisor

We booked into the Mövenpick Hamburg Hotel January 3-7, 2025. We had previously stayed at other Mövenpick hotels elsewhere in Europe so our frame of reference was known. The Hamburg hotel certainly does not compare with other Mövenpick hotels that we have frequented. The others have paid homage to Mövenpick roots in chocolate and ice cream, but the Hamburg franchise has no such connection. The hotel is in an old water tower; interesting but not related to Mövenpick. I have been to 159 countries and stayed at hundreds of hotels around the world. But this one was unique- and not in a positive sense. The bar does not open until 5 PM weekdays and 6 PM on Mondays. The restaurant is closed Sunday and Monday evenings. This is a major hotel in the second largest city in Germany and there is no coffee shop or restaurant open on weekends. I have never heard of a major hotel in a major city in the world where the restaurant is closed two nights in a row. My reaction as a businessman is financially the hotel cannot staff the restaurant and other positions. Moneyq talks. There are no bellmen. There is a station on the ground floor inside the sliding glass doors of the entrance with no staff. So, if someone over the age of 65 and gets out of a taxi and enters the building, they are no signs and therefore they are confronted with a daunting challenge- how to get to the unidentified lobby. The lobby is on a floor that appears to be twenty feet or more high. There is a moving escalator from the ground floor ( no elevator) that is inclined at a 35- 40 degree gradient. There is no way anyone in a wheel chair could safely get up to or down from the lobby, let alone with luggage. The ground floor and mezzanine are overly dark. There are spotlights over the reception area but the rest of the floor is dark. The toilet seat in the bathroom broke. There was no supply so we moved to another room and it was much better. I have never seen or heard of a broken toilet seat but it seems odd that a hotel does not have an extra. On the positive side, the array and quality of breakfast was impressive. I actually paid a compliment to the breakfast chef for the taste of scrambled eggs. She said the secret was the addition of cream. We enjoyed the German wine in the Cave on the mezzanine. The manager Manolo was wonderful.

Dear Michael, Thank you for taking the time to share your review. We are pleased that you enjoyed the quality of our breakfast and took the time to compliment our chef on the delicious scrambled eggs. It is always rewarding to hear when our culinary offerings leave a positive impression on our guests. However, we regret to hear about the various aspects of your experience that did not meet your expectations. Regarding the bar and restaurant hours, we strive to accommodate the needs of our guests and our current schedule is based on guest demand and seasonality. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of clear signage and easy access to the hotel's facilities. We apologize for the difficulties you faced and can assure you that we are continuously working on improving the clarity of our signage and accessibility. We are also sorry to hear about the toilet seat issue in your room and appreciate your understanding as we moved you to a more comfortable space. Your comfort is paramount to us and we apologize for any disruption this may have caused. Finally, we are delighted that you appreciated the German wine and the service provided by our manager Manolo in the Cave. We strive to create enjoyable experiences for our guests and it's gratifying to know that these aspects of your stay were memorable. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Lacking attention to details

Ocena na stronie TripAdvisor 2.0/5

grwpl Opinia zatwierdzona w TripAdvisor

Poor is not what I would expect from a Movenpick Hotel but this property was a real disappointment and spoilt our short break in Hamburg. Phone not working and when reported it was a known issue, not fixed during our stay. Not sure how a guest staying in a high room is expected to report an emergency. No way to black out the room as blind missing, again reported but not addressed. How can room be signed off for guest accommodation with a blind missing? The hotel did choose to compensate us for the issues however this really does not excuse the lack of attention to basics. That said location was good, room a great size, plumbing mostly worked as expected, nice restaurant and atmospheric bar.

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Keep receipts of everything

Ocena na stronie TripAdvisor 3.0/5

Xaiano Friends getaway - Opinia zatwierdzona w TripAdvisor

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Unauthorised charge

Ocena na stronie TripAdvisor 1.0/5

rhyd78 Friends getaway - Opinia zatwierdzona w TripAdvisor

I stayed here for three nights at the beginning of August and paid in full ahead of the visit. The hotel is nice enough but my problems started after check-out. Following the stay, and having checked my bank account, I realised that the hotel had charged the full room rate to my bank card (which I had provided in the usual way for incidental expenses incurred during the stay). I called them and asked to speak to the accounts team and was told nobody was available and to send an email. Over a week later, I have heard nothing back and the €400+ remains charged to my account. I’ve stayed in hundreds of hotels all over the world and have never experienced this type of issue. Completely unacceptable that the charge is made in the first instance and then not rectified or addressed when raised. I would therefore absolutely not recommend this establishment.

Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 224 Liczba opinii 8.8/10 Lokalizacja
  • 1 360 Liczba opinii 7/10 Pokój
  • 1 040 Liczba opinii 7.8/10 Obsługa
  • 13 Liczba opinii 7.1/10 Internet
  • 1 127 Liczba opinii 9.3/10 Śniadanie
  • 657 Liczba opinii 8.7/10 Klimat
  • 601 Liczba opinii 5.3/10 Komfort
  • 554 Liczba opinii 7.6/10 Udogodnienia

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