Mövenpick Hamburg 4성

Name: 4-star hotel in Hamburg | Mövenpick | LCAH - ALL
Address: Sternschanze 6, HAMBURG, 20357, DE
Telephone: +49403344110
Rating: 4.4

고객 평점 (ALL 평가) 4.4/5 111 리뷰

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Sternschanze 6, 20357 HAMBURG, Germany

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Mövenpick Hamburg

The 4-star superior Movenpick Hotel Hamburg in the former water tower in the middle of the Sternschanzenpark, offers 226 modern non-smoking rooms and suites. The hotel has a Movenpick Restaurant, which offers international, regional and Swiss cuisine. The CAVE is situated in the historical water reservoir. Our 13 conference rooms offer space for meetings, banquets and conferences for up to 200 persons. The hotel has a fitness room and a relaxing sauna area with two saunas.

Business travelers benefit from the excellent connection to the Hamburg Exhibition and Congress Center and will find ideal working conditions in our 13 meeting rooms. Families can explore the city. The harbor and Jungfernstieg are within walking distance. There is a subway and suburban railway stop right next to the hotel. The city center with its sights such as St. Michael's Church ("der Michel"), the Landungsbrücken and the Mönckebergstraße can be reached in less than 10 minutes.

Mövenpick Hotel Hamburg is in central Hamburg, located in the area Sternschanze. Sternschanze is known as the entertainment and nightlife district. The Fairground and Congress centre as well as Sternschanze station is only a minutes walk from the hotel .

A foghorn sounds in the distance, the first raindrops are falling outside. We welcome you in a mysterious and romantic atmosphere in the water tower with its unique flair. We look forward to welcoming you to the Mövenpick Hotel Hamburg!

Michael Lutz 호텔 관리

호텔 추가 정보

Tower suite with panoramic city view
Conferences at a daily delegate rate
13 conference and meeting rooms
Weddings in a unique atmosphere
Swiss cuisine and creative cocktails

숙박

객실

Classic King

2명 최대
25 m² / 269 sq ft

침구 1 x 킹사이즈 베드
장애인 객실

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객실

Classic Queen

2명 최대
25 m² / 269 sq ft

침구 1 x 퀸사이즈 베드

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객실

Classic Twin

2명 최대
25 m² / 269 sq ft

침구 2 x 싱글 베드

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객실

Superior King

3명 최대
26 m² / 279 sq ft

침구 1 x 킹사이즈 베드

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객실

Superior Twin

2명 최대
26 m² / 279 sq ft

침구 2 x 싱글 베드

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객실

Premium King

2명 최대
26 m² / 279 sq ft

침구 1 x 킹사이즈 베드

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객실

Premium Queen

2명 최대
26 m² / 279 sq ft

침구 1 x 퀸사이즈 베드

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객실

SLEEP King

2명 최대
26 m² / 279 sq ft

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1박 | 성인 1명

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객실

Family Connecting Rooms

4명 최대
48 m² / 516 sq ft

침구 1 x 킹사이즈 베드 그리고 2 x 싱글 베드

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호텔 위치

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

+49 40 3344110

+49 40 3344113333

Schanzenpark

Park

Schanzenviertel

Restaurant and cafe district

Altes Mädchen

Restaurant and cafe district

호텔 서비스

체크인 시간 : 15:00부터 - 체크아웃 시간 : 12:00까지

호텔 인근

주차장
애완 동물 동반
레스토랑
피트니스 센터
Wi-Fi
조식
바
회의실
100% 금연 호텔
룸 서비스

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

미팅 & 이벤트

회의실 수: 13
가장 큰 방의 표면: 222 m² / 2389 sq ft
최대 수용 좌석 수: 180
연회 최대 수용 인원: 144

고객 리뷰

100% 인증된 실제 투숙객 리뷰

ALL 평가 4.4/5 111 리뷰

TripAdvisor 평가 4.4/5 2,721 리뷰

great stay nice hotel

SebastianG474 2025. 3. 3 TripAdvisor 인증 리뷰

Dear Sebastian, Thank you very much for this kind review of your recent stay. We are truly thankful for your kind words about your recent experience at our hotel. We are thrilled that you appreciated the professionalism of our staff, particularly the service provided by Antonieta at the Front Desk, and the quality of our breakfast offerings. Knowing that our spacious and well-equipped junior suites met your expectations brings us great joy, as we strive to provide comfortable and luxurious accommodations for our guests. The Mövenpick Hotel Hamburg takes pride in its unique setting within a 19th-century water tower and its selection of rooms, including the junior suites on the 15th floor, which provide an elevated level of comfort and a serene atmosphere. Finally, we are delighted to hear that you enjoyed our hotel's location and the vibrant atmosphere of the CAVE Bar. Our central location in the Sternschanze area indeed offers easy access to local attractions and transport links, ensuring a convenient and enjoyable stay. Moreover, your commendation of our management is highly appreciated, as we are committed to delivering exceptional hospitality. Your recommendation is truly valued, and we are pleased that our parking facilities added to the convenience of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

So So Stay

michaelkN5295NT Couples - 2025. 1. 7 TripAdvisor 인증 리뷰

We booked into the Mövenpick Hamburg Hotel January 3-7, 2025. We had previously stayed at other Mövenpick hotels elsewhere in Europe so our frame of reference was known. The Hamburg hotel certainly does not compare with other Mövenpick hotels that we have frequented. The others have paid homage to Mövenpick roots in chocolate and ice cream, but the Hamburg franchise has no such connection. The hotel is in an old water tower; interesting but not related to Mövenpick. I have been to 159 countries and stayed at hundreds of hotels around the world. But this one was unique- and not in a positive sense. The bar does not open until 5 PM weekdays and 6 PM on Mondays. The restaurant is closed Sunday and Monday evenings. This is a major hotel in the second largest city in Germany and there is no coffee shop or restaurant open on weekends. I have never heard of a major hotel in a major city in the world where the restaurant is closed two nights in a row. My reaction as a businessman is financially the hotel cannot staff the restaurant and other positions. Moneyq talks. There are no bellmen. There is a station on the ground floor inside the sliding glass doors of the entrance with no staff. So, if someone over the age of 65 and gets out of a taxi and enters the building, they are no signs and therefore they are confronted with a daunting challenge- how to get to the unidentified lobby. The lobby is on a floor that appears to be twenty feet or more high. There is a moving escalator from the ground floor ( no elevator) that is inclined at a 35- 40 degree gradient. There is no way anyone in a wheel chair could safely get up to or down from the lobby, let alone with luggage. The ground floor and mezzanine are overly dark. There are spotlights over the reception area but the rest of the floor is dark. The toilet seat in the bathroom broke. There was no supply so we moved to another room and it was much better. I have never seen or heard of a broken toilet seat but it seems odd that a hotel does not have an extra. On the positive side, the array and quality of breakfast was impressive. I actually paid a compliment to the breakfast chef for the taste of scrambled eggs. She said the secret was the addition of cream. We enjoyed the German wine in the Cave on the mezzanine. The manager Manolo was wonderful.

Dear Michael, Thank you for taking the time to share your review. We are pleased that you enjoyed the quality of our breakfast and took the time to compliment our chef on the delicious scrambled eggs. It is always rewarding to hear when our culinary offerings leave a positive impression on our guests. However, we regret to hear about the various aspects of your experience that did not meet your expectations. Regarding the bar and restaurant hours, we strive to accommodate the needs of our guests and our current schedule is based on guest demand and seasonality. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of clear signage and easy access to the hotel's facilities. We apologize for the difficulties you faced and can assure you that we are continuously working on improving the clarity of our signage and accessibility. We are also sorry to hear about the toilet seat issue in your room and appreciate your understanding as we moved you to a more comfortable space. Your comfort is paramount to us and we apologize for any disruption this may have caused. Finally, we are delighted that you appreciated the German wine and the service provided by our manager Manolo in the Cave. We strive to create enjoyable experiences for our guests and it's gratifying to know that these aspects of your stay were memorable. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Lacking attention to details

grwpl 2024. 10. 12 TripAdvisor 인증 리뷰

Poor is not what I would expect from a Movenpick Hotel but this property was a real disappointment and spoilt our short break in Hamburg. Phone not working and when reported it was a known issue, not fixed during our stay. Not sure how a guest staying in a high room is expected to report an emergency. No way to black out the room as blind missing, again reported but not addressed. How can room be signed off for guest accommodation with a blind missing? The hotel did choose to compensate us for the issues however this really does not excuse the lack of attention to basics. That said location was good, room a great size, plumbing mostly worked as expected, nice restaurant and atmospheric bar.

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Keep receipts of everything

Xaiano Friends getaway - 2024. 9. 23 TripAdvisor 인증 리뷰

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Unauthorised charge

rhyd78 Friends getaway - 2024. 8. 14 TripAdvisor 인증 리뷰

I stayed here for three nights at the beginning of August and paid in full ahead of the visit. The hotel is nice enough but my problems started after check-out. Following the stay, and having checked my bank account, I realised that the hotel had charged the full room rate to my bank card (which I had provided in the usual way for incidental expenses incurred during the stay). I called them and asked to speak to the accounts team and was told nobody was available and to send an email. Over a week later, I have heard nothing back and the €400+ remains charged to my account. I’ve stayed in hundreds of hotels all over the world and have never experienced this type of issue. Completely unacceptable that the charge is made in the first instance and then not rectified or addressed when raised. I would therefore absolutely not recommend this establishment.

Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

제휴 TripAdvisor

웹사용자 등급

그 외 웹 사용자 평가 등급

1,260 리뷰 8.8/10 위치
1,393 리뷰 7/10 객실
1,065 리뷰 7.8/10 서비스
13 리뷰 8.2/10 인터넷 가격
1,147 리뷰 9.3/10 조식
685 리뷰 8.6/10 분위기
620 리뷰 5.3/10 안락함
572 리뷰 7.6/10 편의 시설

199 리뷰 8.4/10 위치
231 리뷰 6.7/10 객실
169 리뷰 7.5/10 서비스
186 리뷰 9.1/10 조식
111 리뷰 5.3/10 안락함
98 리뷰 8.1/10 분위기
90 리뷰 7.7/10 편의 시설
61 리뷰 7/10 청결도

53 리뷰 8.8/10 위치
59 리뷰 6.4/10 객실
43 리뷰 7.4/10 서비스
46 리뷰 9.2/10 조식
27 리뷰 5.4/10 안락함
26 리뷰 7.7/10 편의 시설
25 리뷰 8/10 분위기
13 리뷰 6.5/10 청결도

47 리뷰 8.5/10 위치
47 리뷰 6.3/10 객실
37 리뷰 7.9/10 서비스
40 리뷰 9.5/10 조식
31 리뷰 7.9/10 분위기
23 리뷰 7.3/10 편의 시설
20 리뷰 5.2/10 안락함
12 리뷰 6.4/10 청결도

43 리뷰 8.7/10 위치
43 리뷰 6.4/10 객실
48 리뷰 7.3/10 서비스
36 리뷰 9.4/10 조식
27 리뷰 8.2/10 분위기
25 리뷰 5.3/10 안락함
24 리뷰 7.7/10 편의 시설
9 리뷰 6.5/10 청결도

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Hamburg 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.

Mövenpick Hamburg 4성

호텔 추가 정보

숙박

Classic King

Classic Queen

Classic Twin

Superior King

Superior Twin

Premium King

Premium Queen

SLEEP King

Family Connecting Rooms

Junior Suite King

Tower Suite King

Classic King

호텔 위치

호텔 서비스

MOVENPICK RESTAURANT

CAVE BAR

2 아침 식사

피트니스 센터

미팅 & 이벤트

웨딩

고객 리뷰

웹사용자 등급

주변에 있는 다른 시설

Mövenpick Hamburg 4성

호텔설명

호텔 추가 정보

숙박

Classic King

Classic Queen

Junior Suite King

Tower Suite King

Classic King

호텔 위치

호텔 접근 및 교통

호텔 서비스

MOVENPICK RESTAURANT

CAVE BAR

2 아침 식사

피트니스 센터

미팅 & 이벤트

웨딩

고객 리뷰

웹사용자 등급

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