Mövenpick Zurich Airport 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 1.354 görüş

En iyi fiyat
garantisi
Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
Mövenpick Zurich Airport - Image 3
Mövenpick Zurich Airport - Image 4
Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

Açıklama

Otel ekstraları

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

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Otelin konumu

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Telefon
Faks +41 44 808 88 77

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  1.354 görüş

TripAdvisor Derecesi  4.0/5  2.476 görüş

nice hotel in clean

Tripadvisor puanı 4.0/5

Rich B TripAdvisor onaylı yorum

This hotel Was picked by a tour company the hotel is very nice that's nice breakfast, but it was not in a city of Zurich it was too far to walk, and the train was a few blocks away. Not knowing the language there's been more difficult for us. The tour company could have booked us Closer to the city to able to walk. This hotel is more residential area and nothing to see or do

Dear Richard, Thank you for taking the time to share your review. We are delighted that you found our hotel to be very nice and enjoyed the breakfast we offer, which features a variety of coffee specialties, tea, and juices to ensure our guests start their day full of energy. However, we regret to hear that the hotel’s location did not entirely meet your expectations due to the walking distance to the city and the language barriers you faced. We understand that being in a new environment can be challenging, and we strive to assist our guests with clear directions and support. Moreover, our location in Glattbrugg is indeed chosen for its proximity to Zurich Airport and includes a complimentary shuttle service for ease of travel to and from the airport. Finally, while we are in a more residential area, we hope that our guests can appreciate the quieter surroundings while still having access to nearby attractions via public transport, such as tram 10 and 12 which are a short walk from the hotel. We hope you were able to appreciate our free fitness area with professional cardio equipment and strength training options, or our Mövenpick Restaurant, which offers a wide selection of international dishes and seasonal variations. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

Excellent service

Tripadvisor puanı 4.0/5

lylied2020 İş - TripAdvisor onaylı yorum

I travel more frequently and today happened to where I visited the movenpick in Zurich. The staff at the reception the Ms Clare was extremely friendly , helpful and efficient. The Gentleman in restaurant was too the same. The customer service was at the highest. One of the best hotels I have visited.

Dear Guest, Thank you for this great review. We are delighted that you enjoyed the warm welcome and attentiveness of our staff, particularly Ms. Clare at the reception and our restaurant team member. It is rewarding to know that their efforts contributed to the high level of customer service you experienced during your stay. Our dedicated staff is the cornerstone of Mövenpick Hotel Zurich Airport, and we take great pride in providing a comfortable and hospitable environment for our guests. We look forward to welcoming you back soon. Kind regards, Bastian Mantey, General Manager

Poor performance at the reception

Tripadvisor puanı 1.0/5

Darjo C TripAdvisor onaylı yorum

Upon my check-in, they used the type of the document (Identity Card) and entered it as my name and surname. When I approached the reception during the stay, they made fun of me and my name. Upon check-out, I received the invoice indicated that my name is Identity and my surname is Card (in my language, of course). I immediately asked to change it and use my name, because I need the proper invoice for the purpose of managing the costs of my business trip. The receptionist said that he cannot do it, but his boss can. He promised that I would receive the correct invoice. I asked hotel four times in the last week to send me the corrected invoice, but they are not responding at all. They seem to be reluctant to communicate. I am writing this review just for the purpose of getting some response from the hotel. Darjo Cizel (this is my real name)

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your experience with our reception did not meet your expectations. It is important to us that all of our guests are addressed properly, and we regret any inconvenience caused by the misidentification on your invoice. We understand how crucial accurate documentation is, especially for business travel, and it is our standard to ensure that all details are correct. We deeply apologize for the impression our team gave when addressing your concerns. Our intention is always to provide a professional and courteous service to our guests. It is disappointing to hear that our communication has not been as responsive and efficient as we strive for it to be. Please know that we are looking into this matter to ensure that our internal processes are improved. We appreciate your patience and would like to extend our sincerest apologies for the delay in sending the corrected invoice. Your experience is not reflective of the high standards we hold ourselves to at Mövenpick Hotel Zurich Airport. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

A SHAME IN SWITZERLAND

Tripadvisor puanı 1.0/5

Jacques P TripAdvisor onaylı yorum

I rarely post negative comments, but this hotel deserves one! I would rate the hotel as an old factory with no customer service! Moreover, even though I am an Accor gold member and had paid my room in advance, I was asked to leave a deposit of 100 CHF, I was charged and never refunded, even after trying to contact the reception (which never replies) I write this review as I read several guest's comments to whom it happened, exactly the same, deposit pay and charged and hassle for refund!

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the aspects of your stay that did not live up to your expectations. As a valued Accor gold member, we understand your concerns regarding the deposit process. Please allow us to clarify that our policy includes a standard preauthorization for incidental charges to ensure convenience for any additional services. Nonetheless, we sincerely apologize for any inconvenience this has caused you, particularly if the refund process has not been as prompt as it should be. We are also concerned to learn about your experience with our reception's responsiveness and want to assure you that we aim to provide attentive and efficient service at all times. We regret that your perception of our establishment was impacted by the architectural style of our buildings. While our design reflects the Mövenpick heritage, we acknowledge that aesthetic preferences vary and some guests may prefer a more contemporary look. We appreciate your candid feedback, as it provides us with the opportunity to consider areas of potential enhancement. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

Not great experience

Tripadvisor puanı 3.0/5

56rajan TripAdvisor onaylı yorum

Had a problem when checking in. Was told I had no reservations. After showing them confirmation from the hotel they asked me to wait in the bar. Gave voucher for two drinks. Finally after an hour got the room. Room was clean. Air conditioning not great but was comfortable. Shuttle to airport is good. I was charged two times for the room. By the hotel and the booking platform. Finally the bill was corrected with the help from booking.com. Staff is fine, not great as I believe they are overbooked most of the time and doing their job.

Dear Rajan, Thank you for taking the time to share your review. We are pleased that you found your room to be clean, ensuring a comfortable environment during your stay. It is great to hear that our complimentary airport shuttle service added convenience to your travels, providing timely transfers between the hotel and the airport. However, we apologize for the inconvenience you faced upon arrival and with the billing for your room. We understand that such situations can be frustrating, and we strive to ensure that every guest feels welcomed from the very beginning. We are sincerely sorry for the confusion regarding your reservation and the subsequent delay in accessing your room. Moreover, we regret the error that led to the double charge, and we appreciate your patience as we worked with the booking platform to amend the billing. Finally, we are glad that despite these issues, the room temperature was comfortable for you and that the staff was able to assist you during your stay, albeit not to the exceptional standard we aim to uphold. Our team is committed to providing attentive and efficient service to all our guests, and your feedback is essential in helping us improve. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

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Yakınlardaki diğer tesislerimiz

Zuerich-Glattbrugg şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.