Mövenpick Izmir

Dear Guest, Thank you for taking the time to evaluate the services you receive from our hotel and for choosing us as Mövenpick Hotel İzmir. Mövenpick Hotel Izmir is a hotel known for its hospitality, helpfulness and friendliness of the staff. You are very valuable to us and our aim is to make our guests feel comfortable, we apologize for not reflecting this. Based on your comment about the old age of the rooms; We want you to know that we have been making and continuing to make minor renovations such as carpets, outer frames, mattresses and pillows for several years. We are aware that the hotel needs to be “refreshed” and at this point, we have forwarded your feedback to the necessary channels. However, we are trying to make up for the deficiencies with our self-sacrificing efforts, which our guests also appreciate. We would like you to know that your comments will generally be conveyed to the relevant department managers and necessary actions will be taken. We are trying to make a difference with our service quality, our manners and the way we welcome our guests. For this reason, your feedback is very helpful in informing and improving ourselves and our staff in order to continuously improve the quality of our services. We would like to state that we will be pleased to welcome you again in our hotel and we will do our best to provide you with a pleasant experience. Regards, Hotel management

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mövenpick Izmir. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mövenpick Izmir. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Dear Guest, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Izmir. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Referring to your comment about the oldness of the rooms; Please be kindly informed that we have done and continue to do minor renovations such as carpets, outer frames, beds and pillows for several years. We are aware that our hotel needs to be renovated and at this point we have conveyed our feedback to the necessary channels, but we can say that we are assertive about cleanliness and hygiene. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel management