Dear Mr. L., Thank you very much for taking the time to share such detailed feedback following your recent family stay with us. We are delighted to know that you and your family had an enjoyable experience and appreciated our resort facilities, comfortable accommodation, dining experiences, friendly team members, and especially the swimming pools and water slides, which brought so much joy to your child. It is always rewarding to know that our resort has provided a memorable holiday experience for the whole family. However, we sincerely regret your experience with the Kids Club experience. Please accept our apologies that the team did not demonstrate the level of attentiveness, enthusiasm, and professionalism you rightfully expected. We fully understand your concerns, particularly regarding the lack of preparedness and the failure to proactively follow the published activity schedule. This is certainly not the standard of service we strive to provide. Your feedback has been shared with the relevant management team for a thorough review, with particular attention to staff training, service engagement, and the effective management and delivery of scheduled children's activities. We recognize the importance of the Kids Club as an essential facility for families and appreciate you bringing these concerns to our attention. We also appreciate your comments regarding the ALL Accor Plus Explorer membership and the transparency of member-exclusive rates when booking through the official ALL Accor app. We understand your expectations as a valued paid member and recognize the importance of having clear information about applicable discounts, membership benefits, and the value offered when booking directly. Your feedback has been noted and will be shared with the relevant team for their consideration. Once again, thank you for your generous compliments as well as your constructive comments. Feedback such as yours is invaluable in helping us identify areas where further attention and improvement are needed. We sincerely hope to have another opportunity to welcome you and your family back and provide an experience that meets your expectations in every aspect. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. K., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you and your family had a relaxing and memorable stay with us. It is truly rewarding to know that you appreciated the friendliness of our staff, the cleanliness of our facilities, and the overall atmosphere of the resort. We are especially pleased that our variety of swimming pools and water park exceeded your expectations and made your experience even more enjoyable. Your kind words mean a great deal to our team and serve as a wonderful encouragement for us to continue delivering exceptional experiences to our guests. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back for another memorable experience in the near future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Y., Thank you very much for sharing such a detailed and thoughtful review. We are delighted to hear that you enjoyed our service, comfortable room, buggy service, friendly staff, beach bar, and children’s pool. It is especially rewarding to know that your family enjoyed spending time at the beach and participating in the activities prepared for our younger guests. We are also pleased that our housekeeping team responded promptly to your bedding request and that you appreciated the cleanliness and upkeep of our facilities. Your kind words are a wonderful encouragement to our team. At the same time, we sincerely appreciate your feedback regarding the Korean seaweed soup. We apologize that the seasoning did not meet your expectations. Your suggestion about using traditional Korean ingredients and a more authentic preparation method is valuable, and we will share your comments with our culinary team for careful consideration as we continue to improve our dining offerings. Thank you again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable experience in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. K., Thank you so much for sharing your wonderful feedback about your stay at Mövenpick Resort Cam Ranh. We are delighted to hear that you enjoyed the comfortable accommodation, delicious breakfast, and beautiful landscaped grounds, as well as the relaxing experiences at our swimming pools and beach. We are also pleased to know that you had a memorable dining experience at Tropicana Restaurant, enjoying your lunch with the beautiful ocean view. Your kind comments are a great encouragement to our team as we continue striving to provide exceptional hospitality and memorable experiences for our guests. Thank you once again for choosing Mövenpick Resort Cam Ranh. We look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. y., Thank you so much for your loyalty with ALL Accor as Gold member and sharing your feedback with us. We are delighted to hear that you and your family had a wonderful stay and enjoyed the resort’s slides, activities, and various events. We sincerely appreciate your suggestions regarding additional dining options beyond Tropicana and a wider selection of authentic Vietnamese cuisine. Your comments are valuable to us, and we will share them with the relevant team for future consideration. Regarding your room upgrade request, please allow us to explain that your reservation was made for a Villa 2 bedroom Seaview so an upgrade to Beachfront Villa is not applied. We sincerely appreciate your understanding and apologize for any disappointment this may have caused. Nevertheless, please rest assured that our team made every effort to arrange a villa in a favorable location to ensure you and your family enjoyed a comfortable and pleasant stay. Thank you once again for choosing our resort and for taking the time to share your experience. We look forward to welcoming you and your family back for another enjoyable and memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. H., Thank you very much for choosing our resort as your premier destination for a family beach resort in Cam Ranh - Nha Trang and taking the time to share your feedback following your recent stay with us. We are truly delighted to know that you had an enjoyable experience, and our team member assisted you found your lost hat. It was our pleasure to have you as our guest, and we sincerely appreciate feedback and rating. We look forward to welcoming you back in the near future for another relaxing and enjoyable stay. Should we have the opportunity to assist you with your next visit, please do not hesitate to contact us. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms h., Thank you so much for sharing such a thoughtful and detailed review of your stay at Movenpick Resort Cam Ranh. We are delighted to hear that you enjoyed our seaside location, swimming facilities, and dining experiences, as well as the convenience of our room service. It is especially rewarding to know that you appreciated the dedication, efficiency, and attentiveness of our team. Your kind recognition means a great deal to us. We are also thrilled that your children enjoyed their swimming lessons and benefited from the patient, personalized instruction provided by our instructors. Creating a safe, enjoyable, and memorable experience for our younger guests is very important to us, and your feedback is a wonderful encouragement to our team. Furthermore, we appreciate your acknowledgment of our well-maintained facilities and the care our team puts into ensuring a comfortable stay for our guests. Thank you so much for recommending our resort to families and travelers seeking a relaxing seaside getaway. We truly appreciate your trust and support, and we look forward to welcoming you and your family back to Movenpick Resort Cam Ranh for another wonderful holiday. Warm regards, Trinh Nguyen Front Office Manager

Xin chào Ms. C., Thank you so much for sharing your feedback. We are pleased to hear that you appreciated the variety of our breakfast selection. However, we sincerely apologize that the taste of the food did not meet your expectations. Your comments are important to us and will be shared with our culinary team for review as we continue to improve the quality and flavor of our offerings. Thank you for helping us enhance our guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay. Kind regards, Trinh Nguyen Front Office Manager

Dear Ms. H., Thank you very much for your loyalty with ALL Accor as Gold member and sharing your wonderful feedback following your stay at Mövenpick Resort Cam Ranh. We are delighted to hear that three generations of your family enjoyed a memorable stay together in our pool villa. It is especially heartwarming to know that everyone was satisfied and had a wonderful time. We are pleased that you were able to make the most of our main pool, your private villa pool, and the beautiful beach. Creating enjoyable experiences for families of all generations is something we truly value. Thank you for choosing Mövenpick Resort Cam Ranh. We hope to have the pleasure of welcoming your family back for another relaxing and memorable holiday. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. S., Thank you very much for sharing your wonderful feedback following your family stay at Mövenpick Resort Cam Ranh. We are delighted to hear that you had such a comfortable and enjoyable stay and that our friendly service contributed to making your family experience a memorable one. Knowing that you consider it your best experience means a great deal to our entire team. Thank you for choosing Mövenpick Resort Cam Ranh. We look forward to welcoming you and your family back for another wonderful stay! Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. O., Thank you very much for returning to Mövenpick Resort Cam Ranh and for taking the time to share your kind feedback. We are delighted to hear that you had another satisfying stay and that you found our resort to be a convenient and family-friendly choice. It is especially meaningful to know that you would choose us again for your next visit. We will be sure to share your kind words with our team. Your continued support and appreciation are truly valued by all of us. We look forward to welcoming you and your family back again soon. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. K., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your kind feedback with us. We are delighted to hear that you enjoyed the relaxing atmosphere of our resort and were satisfied with our children’s programs, especially the Little Bird One-Day Club. We also sincerely appreciate your constructive feedback regarding English communication at the Kids’ Club. We understand how important clear program information is for parents, and we will share your comments with our team as we continue to improve our service and communication. It was a pleasure welcoming you and your family, and we hope to see you again at Mövenpick Resort Nha Trang for another relaxing and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. L., Thank you very much for choosing Mövenpick Resort Cam Ranh and for taking the time to share your valued feedback with us. We are delighted to hear that you had such a happy and enjoyable experience during your stay. It is wonderful to know that you appreciated the cleanliness of our resort, as well as our swimming pool and family-friendly environment. Creating a comfortable, safe, and enjoyable experience for families is very important to us, and your kind words are a great encouragement to our entire team. At the same time, we have taken note of your feedback regarding the breakfast and Wi-Fi experience. We sincerely appreciate you bringing these areas to our attention. Your comments will be shared with the relevant departments for further review and consideration as we continue to improve our facilities and services and enhance the overall guest experience. Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to the pleasure of welcoming you and your family back to Mövenpick Resort Cam Ranh for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. L., Thank you very much for choosing Movenpivk Resort Cam Ranh and sharing your wonderful feedback with us. We are absolutely delighted to hear that you and your child had such a memorable stay with us. It is especially heartwarming to know that choosing our resort for your child turned out to be the right choice, and that you enjoyed making the most of your day with our Little Bird Club. We are thrilled that the activities helped create such a fun and fulfilling experience for your family. We are also grateful for your kind compliments regarding our team. Knowing that you found our staff friendly, attentive, and responsive is truly rewarding, and we will be happy to share your encouraging words with them. Thank you once again for your trust and recommendation. We would be delighted to welcome you and your family back to Nha Trang and create another wonderful holiday experience together. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. k., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you had a comfortable and enjoyable experience at Mövenpick Resort Cam Ranh. It is especially heartening to know that our team’s kindness and hospitality contributed to your stay, and we will be sure to share your kind recognition with Hani. Your generous words will certainly encourage her and the entire team to continue providing warm and attentive service. We are also pleased to know that you enjoyed our dinner. At the same time, we sincerely regret that our policy regarding outside beverages caused you some disappointment. We truly appreciate you sharing your experience, as your feedback helps us better understand our guests’ expectations and identify opportunities to improve. Thank you once again for choosing us and for allowing us to be part of your memorable holiday. We sincerely hope to have the pleasure of welcoming you back to Cam Ranh and providing you with another exceptional stay. Warmest regards, Trinh Nguyen Front Office Manager

Dear Mr. O., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your feedback! We are delighted to hear that you had a comfortable and enjoyable stay and that you found our facilities well-equipped. It’s especially rewarding to know that you enjoyed the food and found it excellent. Your kind words mean a lot to our team and encourage us to continue providing memorable experiences for our guests. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Y., Thank you so much for sharing such a lovely and thoughtful review. We are delighted to hear that you found our hotel to be a comfortable and enjoyable place for a family vacation. It is wonderful to know that you and your family appreciated the swimming pool and our facilities, and that the close proximity to the sea added an extra special and romantic touch to your holiday. We are especially happy that the friendly service and warm smiles from our team left such a memorable impression on you. Our staff truly enjoys making guests feel welcomed and cared for. We are grateful that you chose to spend your family holiday with us, and your kind words are a wonderful encouragement to the entire team. We hope you created many beautiful memories during your stay and would be absolutely delighted to welcome you and your family back for another relaxing and memorable vacation in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Y., Sunny greeting from Movenpick Resort Cam Ranh. Thank you so much for your loyalty with ALL Accor as valued Platinum member and taking the time to share your feedback with us. We are pleased to hear that you enjoyed the service provided to our Platinum guests and especially appreciated the beautiful view from your room. At the same time, we sincerely apologize that the service from our restaurant team did not meet your expectations. This is certainly not the level of hospitality we aim to provide, and we truly regret that this affected your overall experience. Your comments are valuable to us, and we will share your feedback with the relevant team to help us improve the warmth and attentiveness of our service. We sincerely hope to have the opportunity to welcome you back and provide you with the friendly and memorable experience you deserve. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. H., Thank you so much for taking the time to share your feedback. We are pleased to hear that you found your accommodation comfortable and enjoyed the beautiful view. Regarding the extra bedding, we sincerely apologize for any inconvenience caused. As your original reservation did not include an extra bed. However, we understand that you requested to set up, and unfortunately, we were unable to provide it at that time due to limited availability. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family again and provide an even more comfortable stay. Warm regards, Trinh Nguyen Front Office Manager