Mövenpick 리조트 캄란 5성

Dear Mr. Seongeun K., Thank you so much for taking the time to share your feedback about recent stay at Movenpick resort Cam Ranh. We are delighted to hear that you and your family had an enjoyable stay and that you were satisfied with most aspects of your visit. We sincerely appreciate your comments regarding the complimentary dinner offered to our Platinum members. We regret to hear that the dining experience did not meet your expectations and fell short compared to your previous visit, both in terms of the venue and menu selection. Your feedback is valuable to us, and we will share it with our Food & Beverage team and Management team for review and consideration as we continuously strive to enhance our guest experience. Thank you for your loyalty and continued support. We hope to have the opportunity to welcome you back and provide an even better experience on your next stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Yonghae K., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the room condition, facilities, and overall service during your stay. However, we sincerely apologize for the inconvenience you experienced with our buggy service. We understand how frustrating it must have been for your family to wait during check-out and eventually carry your luggage to the lobby yourselves. We also regret the lack of proper assistance when traveling from the Swiss Village to your villa. Your comments regarding the inconsistency of the buggy transportation service are deeply appreciated, and we take them very seriously. We are currently reviewing this matter with the team to improve response times, communication, and overall guest convenience. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable experience in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Lee N., Thank you very much for your wonderful feedback. We are delighted to hear that you were satisfied with your stay and enjoyed the beautiful sea view and your pool villa experience. It was our pleasure to accommodate your late check-out request and to ensure a smooth transition to your pool villa. We are also happy that the villa was ready earlier than expected and that our email update was helpful. Your kind feedback truly means a lot to us, and we look forward to welcoming you back again for another relaxing stay. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Yeonji O., Thank you very much for your loyalty with Accor ALL as Diamond member and sharing your valued feedback with us. We are delighted to hear that you and your family had an enjoyable stay overall, and especially happy to know that your child enjoyed the experience the most. Your kind comments about our staff and service are truly appreciated. At the same time, we sincerely apologize for the disappointment you experienced regarding the pre-dinner venue arrangement. Your feedback regarding the preference for Tropicana has been noted carefully and will be shared with the management team for consideration and improvement. We truly value your feedback, as they help us enhance the guest experience for families and all our visitors. We hope to welcome you and your family back again in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Ju E. O., Thank you so much for sharing your detailed feedback with us. We are very pleased to hear that you found our facilities clean, comfortable, and well-suited for families with young children. We also truly appreciate your suggestions regarding the breakfast menu. Your comments about adding a greater variety of dishes and more Vietnamese-style fruits are valuable, and we will certainly share them with our culinary team for consideration. At the same time, we sincerely apologize for the inconvenience regarding the amenities during your stay in the Junior Suite. We understand that the amenities provided were insufficient for a family of four, and we regret that this affected your experience. Your feedback was shared with our housekeeping team for improvement. Thank you once again for your thoughtful review. We hope to have the opportunity to welcome you and your family back for an even better experience in the future. With warm regards, Trinh Nguyen Front Office Manager