Dear Mr. Y., Thank you so much for sharing such a lovely and thoughtful review. We are delighted to hear that you found our hotel to be a comfortable and enjoyable place for a family vacation. It is wonderful to know that you and your family appreciated the swimming pool and our facilities, and that the close proximity to the sea added an extra special and romantic touch to your holiday. We are especially happy that the friendly service and warm smiles from our team left such a memorable impression on you. Our staff truly enjoys making guests feel welcomed and cared for. We are grateful that you chose to spend your family holiday with us, and your kind words are a wonderful encouragement to the entire team. We hope you created many beautiful memories during your stay and would be absolutely delighted to welcome you and your family back for another relaxing and memorable vacation in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Y., Sunny greeting from Movenpick Resort Cam Ranh. Thank you so much for your loyalty with ALL Accor as valued Platinum member and taking the time to share your feedback with us. We are pleased to hear that you enjoyed the service provided to our Platinum guests and especially appreciated the beautiful view from your room. At the same time, we sincerely apologize that the service from our restaurant team did not meet your expectations. This is certainly not the level of hospitality we aim to provide, and we truly regret that this affected your overall experience. Your comments are valuable to us, and we will share your feedback with the relevant team to help us improve the warmth and attentiveness of our service. We sincerely hope to have the opportunity to welcome you back and provide you with the friendly and memorable experience you deserve. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. H., Thank you so much for taking the time to share your feedback. We are pleased to hear that you found your accommodation comfortable and enjoyed the beautiful view. Regarding the extra bedding, we sincerely apologize for any inconvenience caused. As your original reservation did not include an extra bed. However, we understand that you requested to set up, and unfortunately, we were unable to provide it at that time due to limited availability. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family again and provide an even more comfortable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Moon, Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your kind review. We are sincerely pleased to hear that you enjoyed the beautiful view, comfortable surroundings, and convenient facilities during your stay. It was our pleasure to have you with us, and we truly appreciate your thoughtful feedback. We look forward to welcoming you back for another relaxing and enjoyable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Park, Thank you very much for taking the time to share such detailed feedback with us. We are delighted to hear that you and your three-generation family enjoyed celebrating your mother’s 70th birthday at Mövenpick Cam Ranh. It is wonderful to know that you loved the spacious resort, private pool villa, and family-friendly facilities. We are especially pleased that the pool villa upgrade made your celebration even more enjoyable, and that you were satisfied with our breakfast and overall experience. At the same time, we sincerely apologize for the disappointment and inconvenience regarding your request to extend the pool villa stay. Your feedback is valuable, and we will share it with our team to improve communication and coordination going forward. Thank you again for choosing Mövenpick Cam Ranh for such a special family celebration. We truly appreciate your comments and hope to have the opportunity to welcome your family back and provide an even smoother and more memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. H., Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your wonderful feedback! We are delighted to hear that you were very satisfied with your stay and enjoyed the spacious bed, comfortable bedding, swimming pool, and private beach. It is especially great to know that your children had fun with our kids’ programs. Creating enjoyable and memorable experiences for the whole family is very important to us. We truly appreciate your kind words and look forward to welcoming you and your family back for another wonderful holiday at Mövenpick Cam Ranh! Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you very much for your wonderful review and for choosing Mövenpick Resort Cam Ranh for your family holiday! We are delighted to hear that you enjoyed our beautiful location, excellent facilities, and the warm and attentive service provided by our team. It is especially lovely to know that the complimentary upgrade to a beachfront room made your stay even more special. Your description of our resort as “paradise on earth” truly means a lot to us. We are so happy that you and your family had such a memorable experience, and we look forward to welcoming all five of you back to Mövenpick Resort Cam Ranh for another wonderful stay! Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. J., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your feedback. We are delighted to hear that you enjoyed your stay and appreciated the variety of experiences available within our resort. We strive to offer our guests a diverse range of activities and experiences so that everyone can enjoy a memorable and relaxing holiday without needing to leave the resort. We also well acknowledged about the areas regarding cleanliness and Food &Beverage that we must improve our service. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. K., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your feedback! We are delighted to hear that you and your child had a fantastic time enjoying our water facilities, and that you loved the beautiful ocean view. It is great to know that you found our resort to be good value for money. At the same time, we well acknowledged about your experience with cleanliness and restaurants. We shared with related department for improvement. We truly appreciate your feedback and look forward to welcoming you and your family back for another enjoyable stay! With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. C., Thank you very much for choosing Mövenpick Resort Cam Ranh as your premier destination for a family beach resort in Cam Ranh - Nha Trang and taking the time to share your feedback following your recent stay with us. We are truly delighted to know that you had an enjoyable experience. It was our pleasure to have you as our guest, and we sincerely appreciate feedback and rating. We look forward to welcoming you back in the near future for another relaxing and enjoyable stay. Should we have the opportunity to assist you with your next visit, please do not hesitate to contact us. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Y., Thank you so much for choosing Movenpick Resort Cam Ranh and taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, good service, and friendly staff. We truly appreciate your kind words and are committed to meeting our guests’ requests. We are also sorry to hear about the condition of the carpet. Your feedback is important to us, and we will share this with our housekeeping team to ensure we maintain the cleanliness standards our guests expect. We hope to have the pleasure of welcoming you back and providing an even better experience next time. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. K., Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your detailed feedback. We are delighted to hear that you were satisfied with the room layout and condition, buggy transfer service, and the overall service provided by our team. We sincerely appreciate your feedback regarding the pool villa water temperature. We understand that during the hot August weather, having a comfortable pool temperature is especially important for a relaxing stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more comfortable experience on your next visit. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. L., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing for your feedback. We are glad to hear you were able to make good memories with your children during your stay. We sincerely apologize for the issues you experienced. We understand how disappointing it must have been to encounter rusty water, spiders and cobwebs in the room, and an unpleasant odor from the closet. These are not the standards we aim to provide. Your comments have been shared with our maintenance and housekeeping teams so they can inspect and address these issues promptly. We truly appreciate you bringing them to our attention, as it helps us improve the experience for all of our guests. We hope to have chance to welcome you back with a much more enjoyable stay. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. C., Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your feedback. We are pleased to know that you found our resort to offer good value for money. At the same time, we sincerely apologize if our service did not feel as warm and friendly as you had hoped during your stay. We understand that our resort can become quite busy, especially during peak periods, but we fully agree that a warm and attentive approach should always remain at the heart of our service. Your feedback is a valuable reminder for our team to be more attentive, welcoming, and engaging with every guest, regardless of how busy we may be. It is truly encouraging to hear that you believe we have the potential to become one of the best resorts in Cam Ranh. We sincerely appreciate your constructive comments and will use them to continue improving our service and guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the warm and friendly experience you deserve. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. P., Thank you very much for taking the time to share such detailed and wonderful feedback about your stay with us. We are delighted to hear that you enjoyed the variety of activities and programs we offer and that you found our resort to be a great choice for families with young children. It is especially heartwarming to know that your children were able to enjoy the beach comfortably while you felt reassured by the presence of our beach safety team. We are also pleased to hear that you enjoyed our breakfast selection and found the food delicious. Your kind comments about our facilities and family programs are greatly appreciated and will certainly be shared with our team. We also appreciate your understanding regarding the condition of our rooms. Your feedback is valuable to us, and we will continue to look for ways to improve our facilities and enhance our guests’ comfort. Thank you once again for choosing Mövenpick. We sincerely hope to have the pleasure of welcoming you and your family back for another fun-filled and memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. k., Thank you very much for choosing Mövenpick Resort Cam Ranh as your premier destination for a family beach resort in Cam Ranh - Nha Trang and taking the time to share your feedback following your recent stay with us. We are truly delighted to know that you had an enjoyable experience overal. It was our pleasure to have you as our guest, and we sincerely appreciate feedback and rating. We also well acknowledge the area in breakfast, restaurant and gym room that we must improve to enhance guest experience. We look forward to welcoming you back in the near future for another relaxing and enjoyable stay. Should we have the opportunity to assist you with your next visit, please do not hesitate to contact us. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. J., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your feedback. We are delighted to hear that you enjoyed your complimentary upgrade to a three-bedroom residence and had such a comfortable stay with us. It is especially rewarding to know that our friendly team, delicious food, and beautiful beach all contributed to a memorable experience. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mövenpick for another relaxing and enjoyable stay in the near future. Warm regards Trinh Nguyen Front Office Manager