Novotel Nha Trang 4성

고객 평점 (ALL 평가) 4.8/5 937 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Nha Trang - Image 1
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50 Tran Phu Street, 652076 NHA TRANG, 베트남

호텔설명

호텔 추가 정보

  • "Airy contemporary rooms complete with sea view balconies "

  • "Free WiFi & WebCorner on a Mac "

  • "Eastern and Western dining with beach views "

  • "Modern fitness centre & spa "

  • "Close to the city centre and tourist attractions "

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호텔 위치

Novotel Nha Trang

50 Tran Phu Street
652076 NHA TRANG
베트남

GPS:12.237973, 109.196581

전화
팩스 +84 258 6256 901

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE SQUARE

Modern Asian architecture meets the Western buffet in an opulent display of fusion cuisine prepared by our international chef. Come for nightly themed buffets - The Square always has something fresh to offer.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  937 리뷰

고객 평점 4.5/5

Minjung K. 가족 - 전체(All) 통지 확인

위치가 시내라 가까워 너무 좋았습니다 직원들이 친절하고 오래되었지만 관리가 잘 되어 깨끗하게 이용할 수 있었습니다

Dear Ms. K., Thank you very much for sharing your feedback with us. We are delighted to hear that our downtown location was convenient for you and that you found our team to be friendly and welcoming. Your kind comment about the cleanliness and maintenance of the property is truly appreciated. While our hotel has a long history, we take great care to ensure it is well maintained so our guests can enjoy a comfortable and pleasant stay. Your feedback is very encouraging for our team, and it motivates us to continue providing attentive service and a clean, well-kept environment. We sincerely hope to have the pleasure of welcoming you back again in the future. Warm regards, Guest service team

고객 평점 4.5/5

Sunhwa P. 가족 - 전체(All) 통지 확인

비치앞이라서 위치는좋지만 건널때는 심장부여잡고.파라솔의자는 9개에서 12개밖에없어서 새벽6시30분에 나가도 5일내내 실패.조식은....하...

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our beachfront location. At the same time, we sincerely apologize for the inconvenience you experienced when crossing the road, as well as the limited number of parasol chairs available. Your comments regarding the parasols are well noted, and we completely understand how frustrating it must have been to be unable to secure one despite your early efforts. Please be assured that we take this feedback seriously and will review possible solutions to improve availability for our guests. We are also very sorry to hear that our breakfast did not meet your expectations. Your disappointment is truly regrettable, and we will share your comments with our culinary and management teams so we can carefully review and improve both variety and quality. We greatly value honest feedback like yours, as it helps us identify areas where we can do better. We hope to have another opportunity to welcome you back in the future and provide you with an improved and more satisfying experience. Best regards, Guest service team

고객 평점 4.5/5

Yelin K. 가족 - 전체(All) 통지 확인

넓고 뷰가 좋음, 위치가 좋음

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Guest service team

고객 평점 5.0/5

Sunkyoung H. 1인 - 전체(All) 통지 확인

모든 직원들이 친절해서 기분이 좋았어요. 객실에서 일출도 행복한 경험이였습니다.

Dear Mr. H, Thank you very much for sharing your wonderful review and for giving us a perfect score. We are truly delighted to know that you enjoyed your stay with us. It is heartening to hear that you found our team consistently friendly, your room clean, and the view beautiful. We are especially pleased that witnessing the sunrise from your room became such a happy and memorable experience for you—that is truly one of the highlights of staying with us. Your kind words are a great motivation for our entire team, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you back again for another enjoyable stay in Nha Trang. Warm regards, Guest Service Team

고객 평점 3.0/5

Minju M. 커플 - 전체(All) 통지 확인

3박 하면서 방 깔끔하고 좋았는데 마지막날 저녁에 데스크분한테 미리 늦게 체크아웃 원한다고 말했더니 방으로 아침에 전화 준다고 했는데 전화가 없어서 혹시해서 내려가서 말했더니 방 작은 곳으로 옮기면 가능하다라는 답변과 준비할 시간을 좀 더 달라고 했더니 거절하여 기분 나빠서 그냥 시간 맞춰서 체크아웃 했습니다 신경 좀 더 써야할 거 같습니다

Dear Mr. M., Thank you very much for sharing your recent 3‑night experience with us. We are glad to hear that you found your room clean and comfortable; however, we are truly sorry for the inconvenience you encountered regarding your late check‑out request on your last day. Please allow us to extend our sincere apologies. This season has been exceptionally busy, and we deeply regret that our front desk team did not call your room as promised. It was certainly not our intention to overlook your request, and we fully understand how this may have caused frustration. We truly appreciate your patience and understanding. Regarding the late check‑out arrangement, we apologize for the misunderstanding and inconvenience when you were informed that it would only be possible by moving to a smaller room. Due to high occupancy, our options were limited, but we are genuinely sorry that our team was unable to provide you with a little more time to get ready. We completely understand how this situation impacted your overall experience. Your feedback is extremely valuable to us. We have already shared your comments with the team, and we will reinforce our communication and service procedures to ensure better attention to detail in the future. Thank you again for taking the time to share your thoughts with us. We hope to have another opportunity to welcome you back and provide you with a smoother and more pleasant stay. Warm regards, Guest Service Team

그 외 웹 사용자 평가 등급

  • 508 리뷰 9.8/10 위치
  • 616 리뷰 9.1/10 객실
  • 685 리뷰 9.3/10 서비스
  • 11 리뷰 9.1/10 인터넷 가격
  • 312 리뷰 8.8/10 조식
  • 208 리뷰 9/10 안락함
  • 189 리뷰 9.4/10 청결도
  • 71 리뷰 4.5/10 수영장

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