Dear Mr. J, Thank you for taking the time to share your feedback following your recent family stay with us. While we are pleased to know that you appreciated our convenient location and found our team welcoming during your arrival and departure, we are truly sorry that your overall experience did not meet your expectations. We sincerely apologize for the disappointment regarding your room assignment. While we provided the correct room category that was reserved through the travel website, we understand that some rooms within this category are equipped with bathtubs while others are not. We fully appreciate how disappointing it must have been when you were expecting a room with a bathtub and were unable to enjoy the experience you had anticipated. Please accept our sincere apologies for this inconvenience. We are also sorry to learn about the condition of the facilities and the issues you experienced with the hairdryer. Your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. In addition, we appreciate your feedback regarding cleanliness, pool facilities, and WiFi speed, as this helps us identify areas where improvements are needed. We have noted your preferences in our records, and should we have the opportunity to welcome you back in the future, we will do our very best to arrange a more comfortable and upgraded room experience, allowing you to fully enjoy the meaningful and relaxing stay you deserve. Thank you once again for your valuable comments. We hope to have another opportunity to regain your trust and provide you with a much more enjoyable experience on your next visit to Nha Trang. Kind regards, Guest Service Team

Dear Mr. P. SeongEun, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our prime location in the heart of Nha Trang, with the beach just across the road and convenient access to the city's attractions. It is also wonderful to know that you were able to fully enjoy your Accor Gold membership benefits, including the room upgrade, and that our team's friendliness and hospitality contributed positively to your experience throughout your stay. We sincerely appreciate your understanding regarding the construction activity taking place adjacent to the hotel. While this is unfortunately beyond our direct control, we truly regret any disturbance caused by the noise during the daytime. Please rest assured that we continue to monitor the situation closely and are committed to minimizing any impact on our guests whenever possible. Thank you as well for your comments about breakfast. We are pleased that you found it satisfactory during your stay, and we will continue working to enhance the variety and overall dining experience for our guests. Your kind recognition of our colleagues' consistent warmth and attentive service means a great deal to us. We will be sure to share your compliments with the entire team. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mr. K. Dohyyoung, First of all, thank you for being a valued Gold member of Accor. We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. SungHee K. First of all, thank you for being a loyal Platinum member of Accor. Warm greetings from our Guest Relations Team, Thank you very much for sharing your valuable feedback with us. We are truly delighted to hear that you enjoyed our convenient location and the stunning view. It is especially rewarding to know that our team’s friendliness and the recognition given to our Accor members contributed positively to your stay. At the same time, we sincerely appreciate your honest comment regarding the breakfast. Your feedback is very important to us, and we will certainly share it with our culinary team as we continuously strive to improve the quality and variety of our offerings. Thank you once again for your kind and constructive review. We truly hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Anh Truong (Mrs.) General Manager

Dear Valued Guest, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, the good condition of the room, and the overall cleanliness and comfort during your stay. It is especially rewarding to know that you found the hotel well-maintained despite its age, and that our team’s friendliness made a positive impression. We are also pleased that you appreciated the quiet atmosphere at night compared to other hotels, as well as the fresh and comfortable room environment. Your encouraging words truly motivate us to continue delivering pleasant and relaxing experiences for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Guest Service Team

Dear Valued Guest, Thank you very much for your wonderful and enthusiastic feedback. We are truly delighted to know that you enjoyed our convenient location, beautiful ocean views, and easy access to the beach. It is especially rewarding to hear that you had a pleasant experience with our dedicated sunbeds and that our friendly team contributed to making your stay memorable. We are also pleased that you appreciated the Accor Platinum benefits, including your room upgrade. 감사합니다 for your kind words and for recommending us. We sincerely look forward to welcoming you back for another perfect stay at Novotel Nha Trang. Warm regards, Guest Service Team

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you had a quiet and comfortable stay with us, and that you enjoyed the spacious room and beautiful ocean view. Your positive comments are truly appreciated and motivate our team to continue providing relaxing and enjoyable experiences. 감사합니다 for sharing your experience. We look forward to welcoming you back to Novotel Nha Trang in the near future. Warm regards, Guest Service Team

Dear Valued Guest, Thank you very much for your wonderful and detailed feedback. We are truly delighted to know that you enjoyed our convenient location, stunning views, and spacious rooms. It is especially rewarding to hear that you had a pleasant experience with our breakfast and found our team to be friendly and attentive, contributing to a comfortable and memorable stay. We are also glad that you appreciated the cleanliness and maintenance of our hotel. We are honored to have you as an Accor Platinum member and are pleased that you enjoyed the benefits, including early check-in, late check-out, and room upgrade. Your kind words for our team mean a great deal to us, and we will be sure to share your appreciation with everyone. 감사합니다 for your heartfelt review. We sincerely look forward to welcoming you back for another exceptional stay at Novotel Nha Trang. Warm regards, Guest Service Team

Dear Eunsu L., Thank you very much for your perfect rating and for sharing your kind feedback. We are truly delighted to know that you enjoyed our convenient location and experienced friendly service during your stay. We are also pleased that you were satisfied with your Accor Platinum upgrade—this is our pleasure to recognize your loyalty. 감사합니다 for your wonderful review. We sincerely look forward to welcoming you back to Novotel Nha Trang in the near future. Warm regards, Guest Service Team

Dear Chiyon C., Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to know that you were satisfied with your beach view room upgrade and enjoyed our central location with easy access to the beach, restaurants, and shopping areas. It is especially rewarding to hear that our team’s service made a positive impression during your stay. Your kind words are a great encouragement for all of us. 감사합니다 for choosing Novotel Nha Trang. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Guest Service Team

Dear Ms. K., Thank you very much for sharing your feedback with us. We are delighted to hear that our downtown location was convenient for you and that you found our team to be friendly and welcoming. Your kind comment about the cleanliness and maintenance of the property is truly appreciated. While our hotel has a long history, we take great care to ensure it is well maintained so our guests can enjoy a comfortable and pleasant stay. Your feedback is very encouraging for our team, and it motivates us to continue providing attentive service and a clean, well-kept environment. We sincerely hope to have the pleasure of welcoming you back again in the future. Warm regards, Guest service team

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our beachfront location. At the same time, we sincerely apologize for the inconvenience you experienced when crossing the road, as well as the limited number of parasol chairs available. Your comments regarding the parasols are well noted, and we completely understand how frustrating it must have been to be unable to secure one despite your early efforts. Please be assured that we take this feedback seriously and will review possible solutions to improve availability for our guests. We are also very sorry to hear that our breakfast did not meet your expectations. Your disappointment is truly regrettable, and we will share your comments with our culinary and management teams so we can carefully review and improve both variety and quality. We greatly value honest feedback like yours, as it helps us identify areas where we can do better. We hope to have another opportunity to welcome you back in the future and provide you with an improved and more satisfying experience. Best regards, Guest service team

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Guest service team

Dear Mr. H, Thank you very much for sharing your wonderful review and for giving us a perfect score. We are truly delighted to know that you enjoyed your stay with us. It is heartening to hear that you found our team consistently friendly, your room clean, and the view beautiful. We are especially pleased that witnessing the sunrise from your room became such a happy and memorable experience for you—that is truly one of the highlights of staying with us. Your kind words are a great motivation for our entire team, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you back again for another enjoyable stay in Nha Trang. Warm regards, Guest Service Team

Dear Mr. M., Thank you very much for sharing your recent 3‑night experience with us. We are glad to hear that you found your room clean and comfortable; however, we are truly sorry for the inconvenience you encountered regarding your late check‑out request on your last day. Please allow us to extend our sincere apologies. This season has been exceptionally busy, and we deeply regret that our front desk team did not call your room as promised. It was certainly not our intention to overlook your request, and we fully understand how this may have caused frustration. We truly appreciate your patience and understanding. Regarding the late check‑out arrangement, we apologize for the misunderstanding and inconvenience when you were informed that it would only be possible by moving to a smaller room. Due to high occupancy, our options were limited, but we are genuinely sorry that our team was unable to provide you with a little more time to get ready. We completely understand how this situation impacted your overall experience. Your feedback is extremely valuable to us. We have already shared your comments with the team, and we will reinforce our communication and service procedures to ensure better attention to detail in the future. Thank you again for taking the time to share your thoughts with us. We hope to have another opportunity to welcome you back and provide you with a smoother and more pleasant stay. Warm regards, Guest Service Team

Dear Mrs. JiYeong K., First of all, thank you for being a loyal Platinum member of Accor. Thank you very much for sharing your detailed feedback with us. We are delighted to hear that your late check-in experience was smooth and that our team was able to assist you with your luggage. It is wonderful to know that you appreciated the room upgrade and enjoyed the spacious, clean accommodation, along with the beautiful ocean view. We are also pleased that you found the shower facilities to be in good condition and that our breakfast met your expectations for your stay. Your comments about our convenient location and your intention to return are especially meaningful to us. Thank you once again for your kind review. We truly look forward to welcoming you back to Novotel Nha Trang in the near future. Warm regards, Anh Trương (Mrs.) General Manager.

Dear Mr. Cheshin C., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and the beautiful ocean view. It is always a pleasure to know that these highlights helped make your stay more memorable. We truly appreciate your support and look forward to welcoming you back to Novotel Nha Trang for another enjoyable experience. Warm regards, Anh Trương (Mrs.) General Manager.

Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the room upgrade upon arrival and that our manager, Kim, was able to assist you personally the next morning. It is also truly rewarding to know that our team’s attentive service—especially the special effort made for your dietary needs at the seafood buffet—left a positive impression on you. However, we sincerely apologize for the initial confusion regarding your room arrangement, which did not match your expectation for a double bed. We understand how this may have been disappointing, especially after a late arrival. We also regret that certain amenities, such as the fruit basket, did not meet your expectations We appreciate your honest feedback regarding the beach beds as well, and we will certainly take this into consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you back to Novotel Nha Trang and provide an even more comfortable and satisfying stay in the future. Best regards, Anh Truong (Mrs.) General Manager