ibis Budget Sheffield Centre St Marys Gate

Dear Vickyy56, Thank you for providing your feedback about your recent stay with us. I appreciate your candid observations and I'm glad to hear that you found the reception area clean and full of character. However, I am truly sorry to learn that your experience fell short in several areas, including the reception service, room comfort, and breakfast quality. It is important to us that our guests feel welcomed and comfortable, and I apologize if our staff's interaction did not reflect that. I will address this with the team to ensure our service is both friendly and accommodating. Regarding the room conditions, we understand that temperature and lighting can significantly impact your stay. I appreciate you bringing the light issue to our attention, and we'll look into ways to improve this for future guests. As for breakfast, I sincerely regret that the offerings did not meet your expectations. Your comments about the food quality are invaluable, and we will be reviewing our breakfast menu with our kitchen team to enhance the selection and ensure a more satisfying experience. Thank you for sharing your thoughts with us. We take your feedback seriously and hope you'll consider giving us another opportunity in the future. Best regards, Marivic Peterson Front Office Team Leader

Dear Happiness19881797193, Thank you for taking the time to share your feedback regarding your recent stay at the Ibis Budget Hotel Sheffield. I'm glad to hear that you found our hotel clean and enjoyed the comfort of your bed. We strive to maintain high standards of cleanliness for all our guests. However, I sincerely apologize that your breakfast experience did not meet your expectations. I understand how important breakfast is, especially after a fun night out, and I regret that we were unable to provide a variety of options during your visit. Your comments will be shared with our breakfast team to ensure we improve our offerings moving forward. We appreciate your insights and encourage you to consider staying with us again in the future. We would love the opportunity to provide you with a better experience. Thank you once again for your feedback. Best regards, Marivic Peterson Front Office Team Leader

Dear Brian, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at our hotel, and it’s fantastic to know that Jake and Pete were able to assist you promptly with your room issue. I will make sure to pass on your kind words to them! It's also great to hear that you enjoyed the pool table and our selection of beers. We aim to create a comfortable and enjoyable atmosphere for all our guests. We look forward to welcoming you back to Ibis Budget Hotel St. Mary's Gate Sheffield for another enjoyable stay! Best regards, Marivic Peterson Front Office Team Leader

Dear Arafha S, Thank you for sharing your experience, and I sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that our customer service did not meet your expectations, especially when you were looking for assistance in a new city. I’m also sorry to hear about the air conditioning issue you faced during the night, as I understand how important a comfortable environment is, especially when traveling with a young child. Your feedback regarding both the service and the AC will be shared with our team to ensure we address these areas for improvement. We value your feedback and hope to provide a better experience in the future. If you decide to visit Sheffield again, we would appreciate the opportunity to welcome you back for a more positive stay. Best regards, Marivic Peterson Front Office Team Leader

Dear Donna M, Thank you for your detailed review! I'm glad to hear that you had a pleasant stay and found the hotel to be good value for money. It's great to know that you enjoyed the comfort of your bed and the convenience of having food and drinks available upon your arrival. I appreciate your feedback regarding the small room size and the issues with hand towels and the TV remote. I'm pleased that our staff promptly addressed your requests. I'm also grateful for your suggestions about the reception signage and providing additional pillows; we will definitely consider these for improvement. Thank you once again for your insights. We hope to welcome you back to Ibis Budget Hotel St. Mary's Gate Sheffield in the future! Best regards, Marivic Peterson Front Office Team Leader