Dear Ivana, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you found the hotel itself pleasant and that you appreciated the fresh bread at breakfast. However, we’re sorry to read that the cleanliness of your room did not meet expectations. Dust on the headboard and dead flies by the window are certainly not the standard we aim to provide, and we understand how disappointing this must have been. We also appreciate your comments regarding the breakfast items, especially the hash browns and pancakes. Your feedback will be shared with both our housekeeping and breakfast teams for review and improvement. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back for a cleaner and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear F K., Thank you for taking the time to share your feedback with us. We’re happy to hear that you had a good one-night stay, found the beds very comfortable, and noticed an improvement in our breakfast compared to last year. It’s also great to know that you appreciated the booking experience, our team, check-out, and overall value. We also appreciate your comments regarding the bathroom lighting and the absence of a mini-fridge in the room. Our rooms do not include individual refrigerators as part of our room setup and sustainability approach; however, our team can assist with storing items in our kitchen refrigerator upon request. We’re sorry to read about the stains on the walls and dust on the baseboards. This is not the standard we aim to provide, and your comments will be shared with our housekeeping and maintenance teams for review. Thank you again for sharing your experience. We hope to welcome you back for an even more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear W. K., Thank you for taking the time to share your feedback. We are sorry to hear that your arrival and check-in experience did not meet your expectations. Regarding the form, this is a mandatory registration requirement. As our hotel is located at Amsterdam Airport, we are required to follow additional security and registration procedures, including requirements set by the government. We are also sorry to hear that you felt you did not receive enough attention from our team during check-in. This is not the level of service we aim to provide, and we will share your feedback with the relevant team. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Daphne, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you enjoyed our stylish rooms, comfortable beds, fresh air from the window, friendly team, and convenient location 😊 It’s also great to know that you appreciated the design, greenery, sustainability efforts, and restaurant service. We’re very sorry to read that one of the beds did not appear to be properly prepared. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. Your comments will be shared with our housekeeping team for review and improvement. Regarding the fridge, as part of our green hotel initiative we do not provide individual refrigerators in the rooms. However, our team can assist with keeping items in the kitchen refrigerator upon request. Thank you again for sharing your experience. We hope to welcome you back again soon for an even better stay. Warm regards, Oktay Team Ibis Styles

Dear Theo, Thank you for taking the time to share your feedback with us. We’re happy to hear that you had an overall positive stay and appreciated the cleanliness, our team, check-out experience, and value. We’re sorry to read that there was a strong smell in the lobby during your visit. We understand that this can affect the first impression and comfort of the hotel atmosphere, and your comment will be shared with the relevant team for review. Thank you again for sharing your experience. We hope to welcome you back again for an even better stay. Warm regards, Oktay Team Ibis Styles

Dear K. A., Thank you for taking the time to share your detailed feedback. We are sorry that the first room affected your stay. We completely understand that a quiet room is essential for a good night’s sleep, and we apologize for the noise and disturbance you experienced. We are, however, glad to hear that our reception team was able to respond immediately and provide you with another, quieter room. We appreciate you recognizing their helpfulness. We will also share your comments regarding the location of the bins and the noise with the relevant teams so that we can look into the situation and prevent similar disturbances where possible. Thank you again for your feedback. We hope that, despite the issues with the first room, you will consider staying with us again and allow us to provide you with the comfortable and quiet experience you expected. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Vincent, Thank you for taking the time to share your feedback with us. We’re happy to hear that you had a pleasant business stay and that the discount code worked well for your booking. We’re sorry to read that the window handle was broken and that the bathroom cleanliness did not meet your expectations. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been to find loose hairs, limescale on the tiles, and the shower head in that condition. Your comments will be shared with our housekeeping and maintenance teams for review and improvement. Thank you again for bringing this to our attention. We hope to welcome you back for a cleaner and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Dorothe, Thank you for taking the time to share your feedback with us. We’re happy to hear that our hotel gave you the opportunity to rest after your late flight and that you found the room clean, with enough towels available. We’re sorry to read that you had to wait briefly at reception upon arrival and that the hand shower was leaking, which made showering less comfortable. This is certainly not the smooth experience we aim to provide, and your comments will be shared with our team for review. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back for a more comfortable overnight stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Joke, Thank you so much for taking the time to share your feedback with us. We’re happy to hear that you had a pleasant stay and appreciated the quick check-in, clean room, quiet surroundings, breakfast, our team, WiFi, value, and sustainability efforts 😊 It’s also great to know that the information regarding towel use in the bathroom was clear and helpful. Your kind feedback is truly appreciated, and we hope to welcome you back again soon. Warm regards, Oktay Team Ibis Styles

Dear Erica, Thank you for taking the time to share your feedback with us. We’re happy to hear that you found the room clean and the bed comfortable. However, we’re sorry to read that the room felt too simple and not cosy enough for your expectations. As an airport hotel, we aim to make each stay as comfortable, stress-free, and efficient as possible, and we regret that we did not fully meet this expectation during your visit. We also regret that the TV did not work properly during your stay. Your comments will be shared with our maintenance team for review. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Oktay Team Ibis Styles

Dear Jan W., Thank you for taking the time to share your concerns. We are sorry to hear about the situation you experienced while waiting for and using the shuttle. We understand that being around guests consuming alcohol and then having to wait for the next shuttle due to limited capacity was unpleasant. The airport shuttle is operated by an external transportation company, so the hotel does not directly control the driver's decisions or the boarding process. However, we will report this incident to the shuttle company and ask them to review the situation with the driver and remind their staff of the applicable rules regarding passenger conduct and alcohol consumption on board. Regarding the shuttle being full, the driver is required to respect the vehicle's maximum safe capacity. During busy periods, passengers may therefore have to wait for the next shuttle. We take your concerns seriously and appreciate you bringing the situation to our attention. We will follow up with the transportation company to help prevent similar situations in the future. Kind regards, Team ibis Styles Amsterdam Airport

Dear Michel, Thank you for taking the time to share your feedback and for your positive rating 😊 We are pleased to hear that you had a good stay with us and that you were satisfied with your overall experience, including the accommodation, breakfast, WiFi, and service provided by our team. We truly appreciate your support and your loyalty as an ALL member. Thank you for choosing ibis Styles Amsterdam Airport. We hope to welcome you back again in the future! ✈️😊 Kind regards, Team Ibis Styles Amsterdam Airport

Dear Allard, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel convenient for your early flight and that you appreciated the good bus connection to Schiphol. It is also nice to know that you were satisfied with your room and bed comfort. We appreciate your comments regarding WiFi speed, as well as your detailed ratings. Your feedback is valuable and will be shared with the relevant team for further improvement. Thank you for choosing ibis Styles Amsterdam Airport. We hope to welcome you back again in the future. Kind regards, Team Ibis Styles Amsterdam Airport

Dear Kim, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We regret the inconvenience caused by our housekeeping team entering the room in the morning, as well as your comments regarding value for money and overall experience. Our official check-out time is 12:00, and we do our best to respect our guests’ privacy during the morning hours. However, housekeeping may occasionally enter rooms if service is scheduled or if there has been a misunderstanding, and we sincerely apologize for any disturbance this caused. Regarding breakfast, we would like to clarify that guests can always see during the booking process whether breakfast is included. If it is not included in the rate, it is also possible to purchase breakfast directly in the morning with our breakfast team. We would also like to kindly note that our reception team is available 24/7. If any issue arises during a stay, we always encourage guests to contact reception immediately so we can assist and resolve the situation on the spot. Thank you again for your feedback, and we regret that we did not meet your expectations on this occasion. Kind regards, Team Ibis Styles Amsterdam Airport

Dear Ching H., Thank you so much for your wonderful feedback! We’re delighted to hear that you had a comfortable, simple, and easy stay with us 😊 It’s great to know that you appreciated the smooth arrival and departure, cleanliness, Wi-Fi, value, our team, and our sustainability efforts. We truly value your kind comments and hope to welcome you back again soon! Warm regards, Team Ibis Styles

Dear Karin, Thank you so much for sharing your lovely feedback with us! We’re delighted to hear that you enjoyed our beautiful hotel near Schiphol, as well as the comfortable bed, spacious room, good shower, and clean accommodation 😊 Regarding the kettle, coffee machine, and mini fridge, as part of our green hotel initiative we do not provide individual facilities in the rooms. However, our coffee machine is available in the lobby 24 hours a day, and upon request our team can keep guests’ belongings in the refrigerator in our kitchen. We truly appreciate your comments and are happy to know that you noticed our sustainability efforts. We hope to welcome you back again soon! Warm regards, Team Ibis Styles

Dear P. B., Thank you very much for your kind review! 😊 We’re delighted to hear that our team was able to provide a friendly and reassuring interaction during what sounds like a stressful travel day. It’s great to know that your overall experience was positive and that you found the booking process easy and your stay nearly perfect. Your feedback is truly appreciated, and we hope to welcome you back again soon ✈️✨ Kind regards, Team Ibis Styles

Dear Peter V. G., Thank you very much for your wonderful review! 😊 We’re delighted to hear that you especially appreciated the friendliness of our team and that you had such a positive overall experience. It’s great to know that the accommodation, cleanliness, breakfast, and service all contributed to an enjoyable stay. We truly appreciate your recommendation and look forward to welcoming you back again soon ✨ Kind wishes, Team Ibis Styles

Dear Marcel, Thank you very much for your kind review! 😊 We’re delighted to hear that you and your family enjoyed your stay and that everything met your expectations, including the room setup and cleanliness. We hope to have the pleasure of welcoming you back again soon ✨ Kind wishes, Team Ibis Styles