Dear Dennis, Thank you for sharing your feedback with us. We’re pleased to hear that you found the hotel quiet, neat, and comfortable for your overnight stay, and that you were especially satisfied with the cleanliness and accommodation. We’re sorry, however, that your interaction at reception did not feel as friendly and welcoming as it should have. We appreciate you bringing this to our attention and have shared your feedback with the team. Kind wishes, - Oktay, Front Desk Manager

Dear Henriette, Thank you very much for sharing your experience with us. We’re delighted to hear that your first overnight stay near Schiphol before departure was such a positive one. It’s great to know that you appreciated the peace and quiet, clear communication, comfortable room, and service from our team. Thank you as well for your recommendation. We would be very happy to welcome you back for another stay in the future. Kind wishes, - Oktay, Front Desk Manager

Dear Ivo, Thank you very much for sharing your feedback with us. We’re pleased to hear that you had a smooth check-in, enjoyed the breakfast, and found the rooms comfortable and the service from our team welcoming. It’s also great to know that you found our hotel a convenient base before your flight from Schiphol. Thank you again for your kind recommendation. We hope to welcome you and your family back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Ron, Thank you very much for sharing your feedback with us. We’re pleased to hear that you appreciated our location close to Schiphol and had a positive experience with the accommodation, cleanliness, Wi-Fi, value for money, and our sustainability efforts. Thank you again for your recommendation. We hope to welcome you and your family back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear E., Thank you for taking the time to share your feedback with us. We’re pleased to hear that the room and beds were satisfactory for your stay. We’re sorry, however, that your restaurant experience did not meet expectations. Receiving food cold is certainly not the standard we aim for, and your comments regarding both the food quality and pricing will be shared with the restaurant team. Regarding coffee facilities, individual coffee machines are not provided in the guestrooms as part of our green initiative. Coffee and tea are available in the lobby 24 hours a day. Thank you again for your feedback. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Ria, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a good night’s sleep and that your overall stay was reasonable. We’re sorry, however, about the unpleasant smell from the sink drain and the temperature and draft in the restaurant. These are details that can significantly affect comfort, and your comments will be shared with the relevant teams for review. We also appreciate your feedback regarding the Wi-Fi speed and understand that a reliable connection is an important part of the stay. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Mr K., Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that the room itself was satisfactory, but we’re sorry that your experience in the restaurant left such a negative impression. Guests should feel attended to, and your comments regarding the level of attention and professionalism shown during service will be shared with the restaurant team for review. We also appreciate your feedback regarding breakfast and Wi-Fi speed, as well as your comments about the departure experience. Regarding the parking exit ticket, our parking is a paid service at €19 per day. As reception cannot automatically know which guests have parked a vehicle, guests need to inform us that they have used the parking and require an exit ticket. Once we are made aware, our team can assist accordingly. We understand that this may not have been clear at the time of departure and appreciate the opportunity to clarify it. Thank you again for your feedback. We regret that your stay did not meet expectations in several areas and hope to have the opportunity to provide you with a better experience in the future. Warm regards, - Oktay, Front Desk Manager

Dear Mr H., Thank you for taking the time to share your feedback with us. We’re sorry to hear that several aspects of your stay did not meet your expectations. Regarding the wake-up call, we would like to clarify that this is not a service provided by our hotel. A wake-up call service is not listed among our facilities or services on our official website or booking channels. We understand that this may have been disappointing, particularly as you had an early journey to Schiphol, but our team is unfortunately not able to provide personal wake-up calls to guestrooms. We also appreciate your comments regarding the check-in process. The confusion caused by two similar reservation names should have been handled more smoothly, and we understand that this affected your first impression of the stay. Regarding your language concern, we understand that some guests may feel more comfortable being assisted in Dutch. Our team consists of colleagues from different countries and backgrounds, and as an international airport hotel, English is naturally the main common language used by many members of our team. Depending on the shift, a Dutch-speaking colleague may not always be available, but our aim is always to communicate clearly and provide friendly and professional service to every guest. We regret that the overall experience has led you to reconsider your future reservation. Thank you again for sharing your concerns, as your feedback helps us identify where communication and service can be improved. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Larissa, Thank you very much for sharing your feedback with us. We’re pleased to hear that you enjoyed the room and bathroom, had a good experience in the restaurant, and appreciated the cozy atmosphere of the bar. It’s great to know that your stay was a pleasant start to your holiday. We also appreciate your ratings regarding cleanliness, arrival, and service from our team, as these help us identify where we can continue improving the overall guest experience. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Rinus, Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed our location near Schiphol, appreciated the convenience of the complimentary airport shuttle, and found the hotel both comfortable and good value for money. It’s also great to know that the friendly service from our team contributed positively to your stay. Thank you again for your kind recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Mirjam, Thank you very much for sharing such detailed feedback with us. We’re pleased to hear that you enjoyed the warm and modern design of the hotel, found the room spacious, clean, and comfortable, and appreciated the friendly service from our team. It’s also great to know that you had a positive experience in our restaurant and bar and found the overall stay to offer good value for money. Thank you again for your kind comments and recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Lies, Thank you very much for sharing your feedback with us. We’re pleased to hear that our team was able to quickly resolve the room issue and provide you with an alternative that met your expectations. It’s especially nice to know that you appreciated the friendly and customer-focused service from our team and that you enjoyed a quiet and comfortable stay. Thank you again for your kind comments and recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Jeannet, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found the hotel clean, tidy, and well equipped, and that the accommodation and Wi-Fi fully met your expectations. Even with a late arrival and early departure, we’re glad that your stay was comfortable and convenient overall. Thank you again for your kind comments and recommendation. We hope to welcome you and your family back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Sander, Thank you for sharing your feedback with us. We’re glad to hear that you had a comfortable stay and that our hotel was a convenient place to rest after your return from vacation. It’s great to know that you especially appreciated the accommodation, cleanliness, Wi-Fi, value for money, and our sustainability efforts. We also appreciate your feedback on the other aspects of your stay, as it helps us continue improving. We hope to welcome you back again, hopefully for a longer stay next time. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Reggie, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our hotel a convenient choice before your morning flight and that you had a positive stay overall. We also understand your comment regarding the shuttle. As the service connects three ibis hotels near Schiphol, it can become quite crowded during busy periods and includes additional stops along the route. We’re also glad that we were able to assist with your earlier reservation following the loss of your mother. Thank you again for your feedback. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jan, Thank you for taking the time to share such detailed feedback with us, and especially for your continued loyalty over the years. We’re pleased to hear that you were once again satisfied with the room, cleanliness, and the friendliness of our team. We’re very sorry, however, about your dinner experience. Being served cold chicken satay, followed by reheating attempts that still did not resolve the issue, is clearly not the standard we expect. We fully understand your point that a freshly prepared replacement should have been offered without you needing to insist on it. Your comments will be shared directly with the restaurant team for review. We also appreciate your feedback regarding the unstable WiFi connection and language availability within the team. Thank you again for your honest and constructive comments. We truly value feedback from returning guests and hope to provide you with a better restaurant experience on your next stay. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Eric, Thank you very much for sharing your feedback with us. We’re pleased to hear that you received a friendly welcome, enjoyed the room, and appreciated the service from our reception team. We’re sorry, however, to hear that some dirt was still visible in the corners of the room. Your comment will be shared with our housekeeping team so that greater attention can be given to these details. Thank you again for your kind and constructive feedback. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Hetty, Thank you for taking the time to share your feedback with us. We’re pleased to hear that our location worked well after your late arrival at Schiphol and that you were satisfied with your stay overall. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Saskia, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room neat and well maintained, and especially that you enjoyed how quiet it was during your stay. We also appreciate your positive comments regarding our sustainability efforts and the use of refillable product dispensers instead of single-use items. Thank you again for your feedback. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles