Dear Margreet, Thank you very much for sharing your feedback with us. We’re delighted to hear that you and your family had a comfortable stay and appreciated the friendly service from our team, the quiet surroundings, comfortable beds, and overall value. It’s also great to know that you noticed and appreciated our sustainability efforts regarding water and linen use. Thank you again for your kind comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Guest, Thank you so much for your kind feedback. We’re very happy to hear that you and your family enjoyed a clean and comfortable stay, and that you appreciated the service from our team. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Albert, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed the rooms, our location close to Schiphol, and your overall stay. We also appreciate your comments regarding the shuttle information. We understand how important clear and accurate departure times are, especially when planning airport transfers, and we will review how this information is presented and communicated to guests. Thank you again for bringing this to our attention. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Ilona, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a comfortable stay and enjoyed our location, breakfast, cleanliness, and the service from our team. We also appreciate your comment regarding the WiFi speed. Reliable connectivity is important, and your feedback helps us identify areas where improvements may be needed. Thank you again for your kind comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Sonja, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a comfortable stay and found our location and transfer service convenient for an early flight. It’s great to know that the overall experience suited your travel plans well. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Marion, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our team friendly and that the hotel facilities met your expectations. We’re sorry, however, that noise from the surrounding rooms affected your stay, especially to the point that closing doors could be felt from your bed. We understand how disruptive this can be when trying to rest. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jacqueline, Thank you very much for sharing your feedback with us. We’re pleased to hear that you had a great stay and that our complimentary shuttle service was a valuable part of your visit 😊 It’s also nice to know that you were satisfied with the accommodation, cleanliness, our team, and the overall experience. Thank you again for your kind comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Xavier, Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you had a comfortable overnight stay and especially appreciated the quiet room and comfortable bed 😊 It’s also great to know that your arrival, accommodation, cleanliness, WiFi, our team, and overall value all contributed positively to your experience. Thank you again for your kind comments. We hope to welcome you back again on a future stay near Schiphol. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Karien, Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a great stay and especially appreciated the friendliness of our team, the comfortable beds, and the design of the rooms 😊 It’s wonderful to know that you enjoyed your overall experience and found good value during your stay. Thank you again for your kind words. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Mr. V., Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you appreciated the comfortable beds, blackout curtains, soundproof windows, shuttle service, and the assistance from our team, particularly with the safe and additional coat hangers. At the same time, we appreciate your comments regarding the loose wallpaper, bathroom tap, breakfast selection, and overall value for money. These are useful points for us, and the maintenance-related items will be shared with the relevant team for review. It’s also good to know that your choice not to have the room cleaned during your stay was respected. We appreciate your positive feedback regarding our sustainability approach. Thank you again for your balanced and constructive comments. We hope to have the opportunity to welcome you back in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Rob, Thank you for your feedback. We are sorry that you were unhappy with your experience. Regarding the payment issue, we understand that being charged incorrectly is frustrating, and we apologize for the inconvenience. However, when you requested a refund, our manager explained that we needed the request and details in writing in order to document the situation and process the refund correctly. This is part of our hotel procedure and is not something we can simply skip. We also understand your frustration regarding the room. The maintenance issues you mentioned have been reported, and we are actively working on repairs and improvements throughout the hotel. We are, however, disappointed by the way our team was addressed during the situation. We are always willing to help resolve problems, but our employees also deserve to be treated respectfully. Referring to our procedures as “amateur” or using offensive language towards our team does not help us resolve the situation any faster. We are glad that the payment matter was ultimately resolved, and we take the constructive parts of your feedback seriously. Kind regards, Arantxa Team Ibis Styles Amsterdam Airport

Dear Brigitte, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that your stay was better than expected and that you appreciated the well-maintained, spacious room, restaurant options, WiFi, value, and sustainability efforts 😊 We also appreciate your comments regarding the garden area at the back of the hotel. A clean and well-kept outside area is important for the overall impression of the hotel, and your feedback will be shared with the relevant team. Your comments regarding dinner waiting time and language skills are also noted. Our team includes both Dutch-speaking and international colleagues, and we always aim to assist our guests in a friendly and professional way. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear J., Thank you for taking the time to share your feedback with us. We’re happy to hear that our hotel was a convenient choice before your international flight and that you appreciated the friendly team, bar service, comfortable bed, breakfast, cleanliness, and overall value 😊 We also appreciate your comments regarding the WiFi speed and reliability. We understand that a stable connection is important during any stay, and your feedback helps us identify where improvements can be made. Thank you again for sharing your experience. We hope to welcome you back again for a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Marloes, Thank you for taking the time to share your feedback with us. We’re happy to hear that our hotel was a great choice for your work stay and that you appreciated the cleanliness, WiFi, value, and sustainability efforts 😊 Your feedback regarding the arrival, accommodation, our team, and departure experience is also appreciated, as it helps us continue improving. Thank you again for sharing your experience. We hope to welcome you back again for a future business stay. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Mariska, Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that the hotel was suitable for an overnight stay before flying, and that you appreciated the check-in, breakfast, our team, and check-out experience. At the same time, we regret to read that your dinner experience was so disappointing. Long waiting times, incorrect side dishes, forgotten items, and food being served lukewarm are certainly not the standard we aim to provide. We appreciate that you also mentioned the team positively, despite the difficulties during dinner. Your comments regarding the restaurant service and food quality will be shared with the relevant team for review and improvement. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother and more pleasant stay in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Ivana, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you found the hotel itself pleasant and that you appreciated the fresh bread at breakfast. However, we’re sorry to read that the cleanliness of your room did not meet expectations. Dust on the headboard and dead flies by the window are certainly not the standard we aim to provide, and we understand how disappointing this must have been. We also appreciate your comments regarding the breakfast items, especially the hash browns and pancakes. Your feedback will be shared with both our housekeeping and breakfast teams for review and improvement. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back for a cleaner and more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear F K., Thank you for taking the time to share your feedback with us. We’re happy to hear that you had a good one-night stay, found the beds very comfortable, and noticed an improvement in our breakfast compared to last year. It’s also great to know that you appreciated the booking experience, our team, check-out, and overall value. We also appreciate your comments regarding the bathroom lighting and the absence of a mini-fridge in the room. Our rooms do not include individual refrigerators as part of our room setup and sustainability approach; however, our team can assist with storing items in our kitchen refrigerator upon request. We’re sorry to read about the stains on the walls and dust on the baseboards. This is not the standard we aim to provide, and your comments will be shared with our housekeeping and maintenance teams for review. Thank you again for sharing your experience. We hope to welcome you back for an even more comfortable stay in the future. Warm regards, Oktay Team Ibis Styles

Dear W. K., Thank you for taking the time to share your feedback. We are sorry to hear that your arrival and check-in experience did not meet your expectations. Regarding the form, this is a mandatory registration requirement. As our hotel is located at Amsterdam Airport, we are required to follow additional security and registration procedures, including requirements set by the government. We are also sorry to hear that you felt you did not receive enough attention from our team during check-in. This is not the level of service we aim to provide, and we will share your feedback with the relevant team. Kind regards, Raquel Team ibis Styles Amsterdam Airport

Dear Daphne, Thank you for taking the time to share your detailed feedback with us. We’re happy to hear that you enjoyed our stylish rooms, comfortable beds, fresh air from the window, friendly team, and convenient location 😊 It’s also great to know that you appreciated the design, greenery, sustainability efforts, and restaurant service. We’re very sorry to read that one of the beds did not appear to be properly prepared. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. Your comments will be shared with our housekeeping team for review and improvement. Regarding the fridge, as part of our green hotel initiative we do not provide individual refrigerators in the rooms. However, our team can assist with keeping items in the kitchen refrigerator upon request. Thank you again for sharing your experience. We hope to welcome you back again soon for an even better stay. Warm regards, Oktay Team Ibis Styles