圣地亚哥埃尔博斯克铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 1,002 评论

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圣地亚哥埃尔博斯克铂尔曼酒店 - Image 1
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Roger De Flor 2770 Las Condes, 7550000 圣地亚哥, 智利

描述

酒店其他优惠

  • 为行动不便人士提供无障碍设施

  • 滑雪度假村接送

  • 旅游信息屏幕

  • 最多可容纳 160 人的活动场地

  • 方便前往 Apoquindo Avenue

我们的客房

酒店位置

圣地亚哥埃尔博斯克铂尔曼酒店

Roger De Flor 2770 Las Condes
7550000 圣地亚哥
智利

GPS:-33.416724, -70.601263

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Lila

酒店的酒吧兼餐厅 LILA 空间宽敞、环境宜人，拥可收起屋顶的大露台，全年开放。LILA 注重环保，只选用上等食材，致力于打造国际化品牌。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,002 评论

TripAdvisor 评级  4.3/5  3,704 评论

卓越奖 2025

Nice hotel but really terrible practices

Tripadvisor 评级 2.0/5

Robinlondon12 经 TripAdvisor 认证的评论

I am currently staying in this hotel in the beautiful presidential suite. I was going to give this hotel five stars but today something has happened which has made no sense to me, shows the hotel does not operate with any logic or service and so I’m giving it 2 stars. So what happened? Like all hotels of this standard the room comes with a capsule machine with coffee pods. I have used to two pods after two days and called reception to ask why the pods hadn’t been replaced by housekeeping. They advised that they only provide 2 capsules per booking and after that you have to pay for the capsules. I was so taken aback by this I had to call back to check this was true! I am paying £100’s per night to stay in this suite for week and the hotel can’t provide me with a couple of capsules for each day i stay ?!! So if you stay for one night you get 2 capsules maximum. If you stay for a week, you still only get 2 free capsules. This doesn’t make sense. This isn’t logical and it makes them look incredibly mean. So much so, their lack of service means i’m really annoyed and wont stay here again. What hotel doesn’t provide a daily top-up of free coffee when you’re paying £100’s per night to stay jn the presidential suite!? Even basic hotels provide daily free tea and coffee. Aside from this they seemed a good hotel. Shame they did this to make me realise I’m staying somewhere that doesn’t care about its customers.

Dear Robinlondon12, Thank you for your feedback, although it is truly concerning to read about your experience while staying in our Presidential Suite. First and foremost, I would like to offer my sincerest apologies for the frustration and disappointment this situation has caused you. I completely agree with you: it is standard practice to replenish these daily, and I am deeply sorry that you were given incorrect information and a service experience that felt "mean" and illogical. This is certainly not the level of hospitality we aim to provide. We would like to rectify this situation immediately. We kindly ask you to approach our Front Desk at your earliest convenience, as our team is waiting to speak with you directly to resolve this case and ensure the remainder of your week with us is exceptional. Your comfort and satisfaction are our absolute priorities. We value your business and your presence in our hotel, and we want to make sure you feel cared for, as every guest in our Presidential Suite should. We are committed to turning this experience around and proving to you that we truly value your loyalty.

Hector is awesome

Tripadvisor 评级 5.0/5

Resort10185302340 经 TripAdvisor 认证的评论

Hector is awesome, he made sure to take care of us our bags, and had a lot of knowledge of places to visit. If you need someone who speaks english, Hector is your guy.

Dear Resort10185302340, Thank you so much for your 5/5 rating and for taking the time to highlight your experience with us. We are thrilled to hear that Hector made such a positive impact on your stay. Our bellstaff are often the first and last point of contact for our guests, and knowing that Hector took such great care of you and your belongings is wonderful. We especially appreciate you mentioning his English proficiency and his extensive local knowledge. We strive to be more than just a place to stay; we want to be your guides to the best Santiago has to offer, and it's clear Hector hit the mark by providing excellent recommendations for places to visit. I will personally share your kind words with Hector and his supervisor. Recognition like this is incredibly motivating for our team. We look forward to welcoming you back to Pullman Santiago El Bosque soon.

Welcoming atmosphere and friendly staff

Tripadvisor 评级 5.0/5

Corazon G 经 TripAdvisor 认证的评论

First time in Santiago Chile & had an absolute blast. Hector greeted us as we arrived from the airport and of course wanted to explore the city right away . He gave us excellent suggestions where to it what to see. Thank you Hector you made us feel at home right away

Dear Corazon, Thank you for your perfect 5/5 rating and for choosing us for your first visit to Santiago! We are thrilled to hear that you "had an absolute blast" exploring our city and staying with us. It is wonderful to know that we succeeded in creating a welcoming atmosphere for you. We will be sure to share your kind words with Hector. He is known for his passion for hospitality, and knowing that his attentive service and excellent local tips made such a positive impact on your stay will be a great source of pride for him and the entire team. Agradecemos su valioso feedback. We look forward to welcoming you back to Pullman Santiago El Bosque for your next Chilean adventure.

Great hotel and restaurant. Excellent service

Tripadvisor 评级 5.0/5

Christy K 经 TripAdvisor 认证的评论

Outstanding service from Fernanda Hidalgo. She brought me the most delicious poached egg and then put it on avacodo toast. It was fantastic. Way above and beyond.

Dear Christy, What a pleasure to receive your perfect 5/5 rating! We are thrilled to hear you had a "Great hotel and restaurant" experience with "Excellent service." We are particularly proud that you highlighted the Outstanding service from Fernanda. Her effort to bring you the "most delicious poached egg" and prepare the avocado toast is a true testament to our commitment to going "Way above and beyond." We will personally share your compliments with Fernanda—her dedication is a wonderful example for our entire team. It was an honor to host you. We look forward to welcoming you back to the Pullman Santiago El Bosque soon.

Excellent stay and exceptional hospitality

Tripadvisor 评级 5.0/5

alcribi 经 TripAdvisor 认证的评论

We had a wonderful stay in a nice, qiet and comfortably large room on the 8th floor. The breakfast was excellent and the service exceptional. Especially Hector offered hospitality beyond expectations.

Dear Alcribi, Thank you for your excellent rating. We are thrilled to hear you had an "Excellent stay and exceptional hospitality" at the Pullman Santiago El Bosque. It is a pleasure to know you enjoyed a wonderful stay in a nice, quiet, and comfortably large room on the 8th floor. You also highlighted the excellent breakfast and exceptional service. We are especially proud of Hector, whose hospitality you noted was beyond expectations. We will gladly share your kind words with him, as his dedication exemplifies the high standards we strive for. Thank you once again for choosing us. We look forward to welcoming you back for another exceptional experience.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 638 评论 9.7/10 位置
  • 603 评论 8/10 房间
  • 768 评论 9.1/10 服务
  • 19 评论 6.2/10 上网
  • 405 评论 8.7/10 早餐
  • 306 评论 8.2/10 舒适度
  • 208 评论 8.1/10 清洁度
  • 133 评论 8.7/10 氛围

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