圣地亚哥维塔库拉诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,434 评论

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Av. Américo Vespucio Norte 1630, Vitacura, 智利, 7630340 智利圣地亚哥, 智利

描述

酒店其他优惠

  • 16 岁以下儿童可免费与父母同住。

  • 酒店允许携带宠物（收取费用）。

  • 驱车 7 分钟即可抵达联合国大厦。

  • 驱车 16 分钟即可抵达老城中心。

  • 距阿图罗梅里诺贝尼特斯准将国际机场 20 分钟路程

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酒店位置

圣地亚哥维塔库拉诺富特酒店

Av. Américo Vespucio Norte 1630, Vitacura, 智利
7630340 智利圣地亚哥
智利

GPS:-33.399555, -70.587833

电话
传真 +56 2 2499 2230

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,434 评论

TripAdvisor 评级  4.0/5  1,154 评论

Terrible experience

Tripadvisor 评级 1.0/5

johndI2621EA 经 TripAdvisor 认证的评论

In my opinion you should avoid this hotel. We arrive with great expectations and this hotel met none of them. Room looks like something from the 1960's and looks as f it has not been cleaned since. A disgusting shower tray and hairs hanging off the shower pipe in the bath. None of the staff speak English , if you are English avoid because ordering anything is impossible . Restaurant staff just point to a QR code and say order. I had a burger in the restaurant and was ill all night, we hear others were not well either. staff in this hotel do not care .. I review lots of places and usually do not do negative, but for this hotel I make an exception

Esteemed Mr John Thank you for taking the time to evaluate us. We apologize for the inconvenience caused by our works, due to a remodelation of the whole building, this is the reason why you found it to be a bit old but we are trying to improve for our guests. We are constantly training our staff to improve their skills set, which includes their english level. Thank you once again for your feedback. Sincerely Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Well located, some staff have very poor customer service skills.

Tripadvisor 评级 2.0/5

MountainBox Solo travel - 经 TripAdvisor 认证的评论

What started as a very promising and pleasant stay ended up as a disappointing one. As a wise saying says: "You get what you paid for". I am very sorry to say this, but I do not recommend this hotel. As a customer I consider myself not to be a demanding one, nevertheless some staff may need to polish their customer service skills. Dorven Dorta.

空调太差

客户意见评级 3.0/5

匿名 商务住宿 - 所有已确认评论

空调太差

Dear Gang W., Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

A perfect hotel for a solo or a family !

Tripadvisor 评级 5.0/5

hardiksv 经 TripAdvisor 认证的评论

I liked their restaurant a lot - they have good people there. The rooms were as expected - perfect. The bathroom was the only thing, I did not like. The design was not suitable for rooms with wooden floors. The window had a wooden support - one can sit there, Lovely view.

Dear hardiksv, Thank you for sharing your experience at Novotel Santiago Vitacura, and for indicating the points where you think we should improve in pursuit of new experiences. We are already working on several improvements to the hotel, so that future stays will be much better. Best Regards, Katherine Baeza Deputy Manager

Breakfast is ok other outdated

Tripadvisor 评级 1.0/5

F5123EUphilg 商务住宿 - 经 TripAdvisor 认证的评论

This hotel is a bit disappointing. I am a fan of Novotel but the rooms and service are below average. The hotel is missing the novotel experience. No desk to work at in the room, no extra’s like lotions.. the fitness area is poor.. The water pressure of the show is low, water temperature is unstable.. I was unlucky that I had a continuous noise in my room sounding like a overhyped washing machine and this never stops.. ask to do something about it nobody can helps..

Dear guest, Thanks for giving us such a valuable feedback. It will help us to find those important points where we need to set our focus in order to provide better future experiences for you and all our other guests. I am very sorry to hear that the attention of our team and some of the services that Novotel Santiago Vitacura offers did not meet your expectations and needs. We really hope to see you again in Novotel Vitacura in the near future. Regards, Katherine Baeza Deputy Manager

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其他网络用户评价我们的酒店

  • 368 评论 9.1/10 位置
  • 730 评论 5.2/10 房间
  • 725 评论 8.1/10 服务
  • 18 评论 5.8/10 上网
  • 309 评论 8.8/10 早餐
  • 197 评论 5.6/10 清洁度
  • 107 评论 7.6/10 游泳池

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