Dear Noriyasu, Thank you for sharing your feedback and for your loyalty as a Classic member of ALL - Accor Live Limitless. We truly appreciate you choosing Pullman Santiago El Bosque for your business trip, especially visiting us from Japan. We are pleased to hear that you found our hotel to be well-located and offered a reasonable price compared to other hotels in the area. Being situated in the heart of Sanhattan's El Golf district, we strive to provide our business travelers with the best balance of comfort, premium service, and accessibility to the city’s financial center. It is encouraging to know that you found your room to be clean and spacious. Maintaining a high standard of cleanliness is a top priority for our Heartists, as we know how important a comfortable and tidy environment is for a productive business stay in Chile. We have taken note of your feedback regarding the WiFi speed, which you rated at 50/100. For a corporate traveler, we understand that a fast and stable connection is essential. We are currently in the process of auditing our digital infrastructure to ensure a more efficient experience. We also appreciate your consistent ratings across other services, which help us identify where we can elevate our performance to reach a perfect score during your next visit. Thank you for recognizing our efforts toward sustainability. We are committed to responsible hospitality and are glad that our initiatives resonated with you during your stay. It was an honor to host you, and we look forward to the opportunity of welcoming you back and providing you with an even more seamless experience in the future. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Yuji S., Thank you very much for your 90/100 rating and for sharing your detailed feedback following your stay at Pullman Santiago El Bosque. As a Classic member of our ALL Accor program, your insights are essential for us to continue improving our guest experience in Chile. We are delighted to hear that you enjoyed our excellent location in the El Golf neighborhood and that our reception team was helpful and kind during your visit. It is also a pleasure to know that you found our breakfast buffet to be delicious with a great variety of options. We are particularly glad you appreciated our sustainability efforts, such as providing water stations instead of plastic bottles, to ensure our guests stay hydrated in an eco-friendly way. Please accept our sincerest apologies for the inconveniences you experienced: Renovation Noise: We deeply regret that the early morning construction noise disturbed your rest. While we are working to enhance our facilities, we understand that the timing was not ideal, and we are reviewing our schedules to minimize the impact on our guests' comfort. Housekeeping: We have noted your comment regarding the towels not being replaced. This does not reflect our usual high standards of cleanliness, and I have addressed this directly with our Executive Housekeeper to ensure more rigorous room inspections. Your feedback regarding the accommodation and service is being used as a training tool for our staff. We strive to provide a "luxury" experience for every couple that visits us, and we hope to have the chance to show you these improvements in the future. It was an honor to host you, and we look forward to welcoming you back to Santiago for a much quieter and more seamless stay. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque