プルマン サンティアゴ エル ボスケ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,044 件のレビュー

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Roger De Flor 2770 Las Condes, 7550000 サンティアゴ, チリ

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当ホテルの客室

ホテル所在地

プルマン サンティアゴ エル ボスケ

Roger De Flor 2770 Las Condes
7550000 サンティアゴ
チリ

GPS:-33.416724, -70.601263

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アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

Lila

ホテルのバー＆レストラン「LILA」には開閉式の屋根付きの広々としたテラスを備えており、年間を通してご利用いただけます。国際的なブランドとして環境に配慮し、最高の製品を選定することを重視しています。

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,044 件のレビュー

トリップアドバイザーの評価  4.3/5  3,715 件のレビュー

2025エクセレンス認証

Hector provides great service!

トリップアドバイザーの評価 5.0/5

Andy Z トリップアドバイザー認証口コミ

The concierge gentleman HECTOR in particular was great in providing professional service and made us feel important and respected.

Dear Andy, Thank you so much for your 5/5 rating and for taking the time to highlight your experience with us. It is truly rewarding to hear that Hector made such a positive impact on your stay. We strive to provide a service that is not only professional but also warm and welcoming, ensuring our guests feel important and respected from the moment they arrive. Hector is a valued member of our team, and I will personally share your kind words with him; he will be thrilled to know his efforts were appreciated. Knowing that we met your expectations through our dedicated staff is the best feedback we can receive. We are committed to maintaining this level of excellence to ensure every guest has a seamless and distinguished experience at Pullman Santiago El Bosque. We look forward to welcoming you back very soon.

Como siempre !!! Los pullmans donde quiera , siendo de máxima calidad

トリップアドバイザーの評価 5.0/5

Higinio C トリップアドバイザー認証口コミ

The staff is very professional and nice persons During the breakfast our service: Fernanda Hidalga demonstrates the high quality and professionalism. Human, nice , great conversation!!! She is the Best !!! But all services attended are in the same category.

Dear LightPacker551203, Thank you for your perfect rating. We are thrilled to hear that Pullman Santiago El Bosque lived up to your expectations and that you continue to find maximum quality within our brand worldwide. It is truly rewarding to read your comments regarding our staff. We are especially proud of Fernanda Hidalga; your description of her as "The Best" and highlighting her professionalism, humanity, and great conversation is the highest praise our team can receive. I will personally share your feedback with her and the rest of the dining team, as they strive to provide that same high category of service to every guest. Knowing that you found our team both professional and genuinely nice persons makes us very proud of the community we have built here in the heart of Santiago. We look forward to welcoming you back "home" on your next trip.

Nice hotel but really terrible practices

トリップアドバイザーの評価 2.0/5

Robinlondon12 トリップアドバイザー認証口コミ

I am currently staying in this hotel in the beautiful presidential suite. I was going to give this hotel five stars but today something has happened which has made no sense to me, shows the hotel does not operate with any logic or service and so I’m giving it 2 stars. So what happened? Like all hotels of this standard the room comes with a capsule machine with coffee pods. I have used to two pods after two days and called reception to ask why the pods hadn’t been replaced by housekeeping. They advised that they only provide 2 capsules per booking and after that you have to pay for the capsules. I was so taken aback by this I had to call back to check this was true! I am paying £100’s per night to stay in this suite for week and the hotel can’t provide me with a couple of capsules for each day i stay ?!! So if you stay for one night you get 2 capsules maximum. If you stay for a week, you still only get 2 free capsules. This doesn’t make sense. This isn’t logical and it makes them look incredibly mean. So much so, their lack of service means i’m really annoyed and wont stay here again. What hotel doesn’t provide a daily top-up of free coffee when you’re paying £100’s per night to stay jn the presidential suite!? Even basic hotels provide daily free tea and coffee. Aside from this they seemed a good hotel. Shame they did this to make me realise I’m staying somewhere that doesn’t care about its customers.

Dear Robinlondon12, Thank you for your feedback, although it is truly concerning to read about your experience while staying in our Presidential Suite. First and foremost, I would like to offer my sincerest apologies for the frustration and disappointment this situation has caused you. I completely agree with you: it is standard practice to replenish these daily, and I am deeply sorry that you were given incorrect information and a service experience that felt "mean" and illogical. This is certainly not the level of hospitality we aim to provide. We would like to rectify this situation immediately. We kindly ask you to approach our Front Desk at your earliest convenience, as our team is waiting to speak with you directly to resolve this case and ensure the remainder of your week with us is exceptional. Your comfort and satisfaction are our absolute priorities. We value your business and your presence in our hotel, and we want to make sure you feel cared for, as every guest in our Presidential Suite should. We are committed to turning this experience around and proving to you that we truly value your loyalty.

Hector is awesome

トリップアドバイザーの評価 5.0/5

Resort10185302340 トリップアドバイザー認証口コミ

Hector is awesome, he made sure to take care of us our bags, and had a lot of knowledge of places to visit. If you need someone who speaks english, Hector is your guy.

Dear Resort10185302340, Thank you so much for your 5/5 rating and for taking the time to highlight your experience with us. We are thrilled to hear that Hector made such a positive impact on your stay. Our bellstaff are often the first and last point of contact for our guests, and knowing that Hector took such great care of you and your belongings is wonderful. We especially appreciate you mentioning his English proficiency and his extensive local knowledge. We strive to be more than just a place to stay; we want to be your guides to the best Santiago has to offer, and it's clear Hector hit the mark by providing excellent recommendations for places to visit. I will personally share your kind words with Hector and his supervisor. Recognition like this is incredibly motivating for our team. We look forward to welcoming you back to Pullman Santiago El Bosque soon.

Welcoming atmosphere and friendly staff

トリップアドバイザーの評価 5.0/5

Corazon G トリップアドバイザー認証口コミ

First time in Santiago Chile & had an absolute blast. Hector greeted us as we arrived from the airport and of course wanted to explore the city right away . He gave us excellent suggestions where to it what to see. Thank you Hector you made us feel at home right away

Dear Corazon, Thank you for your perfect 5/5 rating and for choosing us for your first visit to Santiago! We are thrilled to hear that you "had an absolute blast" exploring our city and staying with us. It is wonderful to know that we succeeded in creating a welcoming atmosphere for you. We will be sure to share your kind words with Hector. He is known for his passion for hospitality, and knowing that his attentive service and excellent local tips made such a positive impact on your stay will be a great source of pride for him and the entire team. Agradecemos su valioso feedback. We look forward to welcoming you back to Pullman Santiago El Bosque for your next Chilean adventure.

との提携 TripAdvisor

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  • 134 件のレビュー 8.7/10 雰囲気

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