メルキュールサンティアゴセントロ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 957 件のレビュー

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Avda Lib Bernardo Ohiginns N 632, Santiago Centro, 8330066 サンティアゴ, チリ

説明

ホテルのその他の情報

  • サンティアゴの中心部という素晴らしい立地

  • 幅広いエンターテイメントをご用意しております。

  • 12歳未満のお子様には追加料金をいただきません。

  • メルキュール サンティアゴ セントロは、便利なロケーションにあるため時間を節約できます

  • ペット同伴可のホテルです。22 lbs（約10kg）までのペットをご同伴いただけます。

当ホテルの客室

ホテル所在地

メルキュールサンティアゴセントロ

Avda Lib Bernardo Ohiginns N 632, Santiago Centro
8330066 サンティアゴ
チリ

GPS:-33.442807, -70.645634

電話番号
ファックス +56 2 2595 6600

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  957 件のレビュー

トリップアドバイザーの評価  4.0/5  1,444 件のレビュー

Just okay

トリップアドバイザーの評価 3.0/5

joannesZ1775TN Couples - トリップアドバイザー認証口コミ

Pros: > Location - it is central and within walking distance to most of the main sights around the city center. > Big rooms with ample space for luggages/bagpacks. Great shower with strong water pressure. The rooms facing the street are actually quite quiet (we’ve been in much worse). > Breakfast is adequate as noted by others and there is a water refill machine which is great. Cons: > The TV in the room needs upgrading to Smart TVs - probably a must have in this day and age for a hotel of an international brand. > Also, there is a lack of plugs by the bedside for charging of devices (we found some under one bedside table..okay for us but not the most convenient of locations). > The pool is small but lovely, however can only accommodate no more than 10pax at any given time, not ideal for a hotel with so many rooms. > Gym is small with no floor space for more than one person using the free weights. Our biggest gripe was the inability to pay in USD via debit card, something that we have done in other boutique hotels around Chile (and South America). This meant that the traveller has to choose to pay a 19% tax if paying in Chilean Pesos (via debit or credit) or pay a credit fee if paying in USD. For an international brand like Accor/Mecure, this just seems absolutely absurd. Would hesitate to recommend…

Good choice in santiago

トリップアドバイザーの評価 4.0/5

bittermelon2015 トリップアドバイザー認証口コミ

Greatly located hotel, safe,clean with good sized rooms and bathrooms Staff is very nice,will help you with everything you might need Easy to visit santiago on foot when based in this hotel. Artisan(souvenir) market 3 min from hotel. Supermarket near

Mercure Santiago

トリップアドバイザーの評価 4.0/5

mef a ビジネス - トリップアドバイザー認証口コミ

The employees at the reception don't know English well and they were also not ready to listen.To check in took more then 1 hour because of that.

Would not return

トリップアドバイザーの評価 3.0/5

straller トリップアドバイザー認証口コミ

The hotel is in a central location on a very busy street and is safe during the day but even the hotel staff suggest you not walk too far at night - take a cab instead. The hotel has a security guard at the entrance. We arrived very early morning and were advised our room might be ready in 2 hours....we returned, not ready for another 2 hours, still not ready and even after the normal check in time, we had to wait an additional 1 1/2 hours. No apology for the dely, no offer of a free drink etc. In fairness, they did say early check in may not occur but if they had said our room wouldn't be ready for 8 hours we would have gone and toured the city. The room we had was on a high floor but you could still hear city noises - think NYC. Room size was fine, room was clean so no complaints there. The pool is on the roof top and not very big for the size of the hotel. We dined at the hotel restaurant our first night and had excellent service and the food was good overall. We returned another night and had a horrible dinner - service was extremely slow, 2 of the dinners that were served (in a group of 6 people) were uneatable. The server we had the first night saw us waiting and came over to apologize - she also had the manager come to our table and translated for the manager - no offer of of a free drink, dessert etc to compensate for the lenghty service delay and 2 of our group didn't have dinner. Very unsatsifactory service! Breakfast was included and was good overall - nice variety but get there early as they close up everything at their closing time - no chance to get food one minute later. The price was reasonable but next time would pay more for hopefully better service.

Dear Straller, Thank you for taking the time to tell us about your experience at the Mercure Santiago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Ramón Silva Gerente

Ok hotel, but I won’t return.

トリップアドバイザーの評価 3.0/5

ryanrpcv Solo travel - トリップアドバイザー認証口コミ

Overall, the hotel is ok. The receptionist was attentive and the room was comfortable. It is in walking distance to restaurants and tourist attractions. The security guard was weird with me. He always had a comment that didn’t make sense. For example, check out is 12pm. I entered the hotel at 11am and he decided to remind me about the checkout time. Why was I so special? It wasn’t like he was going to help me with my luggage. On other occasions, I noticed he would converse with other guests, but not me. Due to his behavior with me, I won’t be staying at this hotel again. Thank god I changed hotel.

Dear Ryan; Thank you for staying at Mercure Santiago on your las visit. Allow me to extend my apologies for the inconvenience regarding the security staff. Certainly, that is not the type of service that Accor wants to provide to our distinguished guests. I can ensure that corrective actions have been taking in order to avoid the reoccurrence of the situation. I hope we will have the opportunity to demonstrate our hospitality in the near future. faithfully

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 33 件のレビュー 6.3/10 インターネット
  • 542 件のレビュー 6.5/10 朝食
  • 369 件のレビュー 7.1/10 清潔さ
  • 231 件のレビュー 5.1/10 お値打ち度
  • 95 件のレビュー 8.9/10 バー＆飲料

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周辺の他の施設

サンティアゴのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。