ノボテルサンティアゴビタクラ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,245 件のレビュー

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説明

ホテルのその他の情報

  • 16歳未満のお子様は、ご両親と一緒にご滞在の場合は無料です。

  • ペットフレンドリーなホテルです(別途追加料金)。

  • 国連ビルまで車で7分です。

  • 歴史地区まで車で16分です。

  • コモドロ アルトゥーロ メリノ ベニテス国際空港から20分

当ホテルの客室

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ホテル所在地

ノボテルサンティアゴビタクラ

Av. Américo Vespucio Norte 1630, Vitacura
7630340 サンティアゴ(チリ)
チリ

GPS:-33.399555, -70.587833

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,245 件のレビュー

トリップアドバイザーの評価  4.0/5  1,160 件のレビュー

Terrible experience

トリップアドバイザーの評価 1.0/5

johndI2621EA トリップアドバイザー認証口コミ

In my opinion you should avoid this hotel. We arrive with great expectations and this hotel met none of them. Room looks like something from the 1960's and looks as f it has not been cleaned since. A disgusting shower tray and hairs hanging off the shower pipe in the bath. None of the staff speak English , if you are English avoid because ordering anything is impossible . Restaurant staff just point to a QR code and say order. I had a burger in the restaurant and was ill all night, we hear others were not well either. staff in this hotel do not care .. I review lots of places and usually do not do negative, but for this hotel I make an exception

Esteemed Mr John Thank you for taking the time to evaluate us. We apologize for the inconvenience caused by our works, due to a remodelation of the whole building, this is the reason why you found it to be a bit old but we are trying to improve for our guests. We are constantly training our staff to improve their skills set, which includes their english level. Thank you once again for your feedback. Sincerely Felipe Velásquez Quality Manager Novotel Santiago Vitacura

快適な滞在

お客さまの声 4.0/5

Shisonsurf ビジネス - 確認済みレビュー すべて

いつも利用させてもらってます。 立地条件が良いので満足です。

Shinichi I. 様 この度は、Novotel Santiago Vitacura でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Katherine Baeza Deputy Manager

A perfect hotel for a solo or a family !

トリップアドバイザーの評価 5.0/5

hardiksv トリップアドバイザー認証口コミ

I liked their restaurant a lot - they have good people there. The rooms were as expected - perfect. The bathroom was the only thing, I did not like. The design was not suitable for rooms with wooden floors. The window had a wooden support - one can sit there, Lovely view.

Dear hardiksv, Thank you for sharing your experience at Novotel Santiago Vitacura, and for indicating the points where you think we should improve in pursuit of new experiences. We are already working on several improvements to the hotel, so that future stays will be much better. Best Regards, Katherine Baeza Deputy Manager

Breakfast is ok other outdated

トリップアドバイザーの評価 1.0/5

F5123EUphilg ビジネス - トリップアドバイザー認証口コミ

This hotel is a bit disappointing. I am a fan of Novotel but the rooms and service are below average. The hotel is missing the novotel experience. No desk to work at in the room, no extra’s like lotions.. the fitness area is poor.. The water pressure of the show is low, water temperature is unstable.. I was unlucky that I had a continuous noise in my room sounding like a overhyped washing machine and this never stops.. ask to do something about it nobody can helps..

Dear guest, Thanks for giving us such a valuable feedback. It will help us to find those important points where we need to set our focus in order to provide better future experiences for you and all our other guests. I am very sorry to hear that the attention of our team and some of the services that Novotel Santiago Vitacura offers did not meet your expectations and needs. We really hope to see you again in Novotel Vitacura in the near future. Regards, Katherine Baeza Deputy Manager

Great for Short Stay

トリップアドバイザーの評価 4.0/5

funinhotthottsun Couples - トリップアドバイザー認証口コミ

we stayed here on our way to travel chile and one night on the way to fly home. it was a decent hotel. the first time we stayed we were on floor 4 and the rooms were very loud and outdated, this time we have stayed onthe 7th floor and the rooms are updated and the hallways are very modern. the included breakfast is really good as well. friendly helpful staff and a great pool area to hang out in also close to many ammenitities to get room supplies

Dear guest, Thank you for taking the time to answer this survey. We are pleased to know that, in general terms, your stay was pleasant. We hope you visit us again, we will be happy to welcome you. Have a great day, Katherine Baeza Deputy Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 332 件のレビュー 8.8/10 ロケーション
  • 681 件のレビュー 5.4/10 客室
  • 670 件のレビュー 7.5/10 サービス
  • 18 件のレビュー 6.2/10 インターネット
  • 312 件のレビュー 4.9/10 快適さ
  • 294 件のレビュー 7.9/10 朝食
  • 184 件のレビュー 5.1/10 清潔さ
  • 96 件のレビュー 6.9/10 プール

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