Mantra Melbourne Epping 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.268 beoordelingen

Beste prijs
garantie
Mantra Melbourne Epping - Image 1
Mantra Melbourne Epping - Image 2
Mantra Melbourne Epping - Image 3
Mantra Melbourne Epping - Image 4
250 Cooper Street, 3076 EPPING, Australië

Omschrijving

Extras van het hotel

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

Onze accommodaties

Hotel locatie

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australië

Gps:-37.649762, 145.007857

Telefoon
Fax +61 3 8457 4000

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.268 beoordelingen

TripAdvisor score  4.3/5  111 beoordelingen

Certificaat van uitmuntendheid 2024

Terrible Customer care

Tripadvisor-waardering 1.0/5

Auzkiwi Gecertificeerde beoordeling door TripAdvisor

I had 3 room changes over 2 days. Finally got to my 4th room after demanding that my aircon and tv should work as a basic service in this 4 star hotel not to mention the room temp up to 30 degrees without cooling! The reception team never even came up to check if it was working or not. I had to complain multiple times and force them to act. Even so, I had to go down to reception to collect new keys and return old keys! You’d think by the 3rd room, someone would come and physically check to verify the problem …. But No one did!

Dear Reggie, A very warm wishes from Mantra Melbourne Epping. Thank you once again for taking your time to share the feedback on TripAdvisor as well. Whilst I extremely apologise for the service you experienced in our hotel - I assure you that we will follow up with our team internally in our hotel and take necessary action. Please feel free to contact directly to share the further feedback if you wish to. Warm regards, Nish Polu Operations Manager

Do not stay here-Horrendously noisy hotel

Tripadvisor-waardering 1.0/5

rickbS8635VU Gecertificeerde beoordeling door TripAdvisor

Do not stay at this terribly noisy hotel. It is the worst hotel for continuous loud road noise ever, and I have stayed in lots of hotels. I asked for a quiet room not overlooking the noisy Cooper Street. My request was ignored and the receptionist flatly refused to give me a quieter room saying they had no quiet rooms. This is a disgraceful place and you will be bombarded with loud traffic noise all night and day. Trucks, utes, motorbikes roaring past, and I was on the top fifth floor. BE WARNED, DO NOT EVER USE THIS HOTEL

Dear RickbS8635VU, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my sincere apologies for your experience. We take all our guests feedback's seriously and assure you that, we will thoroughly investigate this matter internally with our team members. We strive to provide excellent service to all our guests and ensure, that their stay is comfortable and memorable. My apologies once again for your experience. Whilst I conduct the followup, I request you to kindly reach out to me directly as I am unable to locate your reservation in our system. I will look forward to hear from you and thank you once again for sharing your feedback. Warmest regards, Nish Polu Hotel operations Manager

A 4 star hotel that does not even provide a bottle of water in the room any more!

Tripadvisor-waardering 2.0/5

Andreas B Zaken - Gecertificeerde beoordeling door TripAdvisor

No water provided in the room and the reception sends you to the restaurant to buy a bottle of water! Cost savings instead of looking after ( platinum ) Accor customers. Not good enough ! Rooms toward the street very loud ! Will probably go back to Novotel in Preston

Dear Andreas, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my apologies for the experience which will be followed up with our team internally in our hotel. While I appreciate your loyalty - I assure the customer service is our number priority, and we thrive for. In regards to the water, we do have the complimentary filter in the ground level of the hotel with hot / cold water - as part of the Environemtal sustainability Governance, we are completely eliminating single use plastics and water bottle is one of them. However, I have taken note of your feedback to source the alternative and thank you once again for sharing. My apologies once again and we look forward to welcoming you back. Warm regards, Nish Polu Operations Manager

โรงแรมสะอาด ใหม่

Tripadvisor-waardering 5.0/5

Kaew P Gecertificeerde beoordeling door TripAdvisor

ห้องพักกว้าง สะอาด ใหม่ อาหารเช้าอร่อย มีเครดิตเงินคืนให้ใช้ภายในโรงแรม อาหารเย็นที่ห้องอาหารก็อร่อย มีคราฟท์เบียร์ พนักงานบริการดี อัธยาศัยดี สถานที่อยู่ติดถนนใหญ่แต่ในห้องพักไม่มีเสียงดังรบกวนเลย มีที่จอดรถบริการฟรี

Dear 996Kaewp, Thank for you for the Five Star Rating review. We are delighted to read your comments and great to know that you enjoyed our location and our brewery pub. We will share your comments with our team here at Mantra Melbourne Epping. We will look forward to welcoming you back when your travels bring you back to Melbourne. Warm regards, Nish Polu Operations Manager

Wieder ein sehr schöner Aufenthalt

Tripadvisor-waardering 4.0/5

754ralfb Gecertificeerde beoordeling door TripAdvisor

Top Service an Rezeption und bei der Verpflegung. Schönes Zimmer mit Top-Ausstattung, Küchenzeile mit allen Geräten, die man für so einen Aufenthalt braucht. Mit kleinen Abstrichen sehr sauber. Freue mich auf nächsten Aufenthalt.

Dear Valued Guest, A very warm wishes from Mantra Melbourne Epping. Thank you very much for taking your time and sharing your comments. We are delighted to read that you enjoyed your previous stays and looking forward to the next stay - we will ensure your next stay will be much more pleasurable than the previous one. Thank you once again for sharing, we will look forward to welcome you back in on too distant future. Warmest regards, Nish Polu Rooms Division Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 387 beoordelingen 9.2/10 Locatie
  • 811 beoordelingen 8.1/10 Kamer
  • 746 beoordelingen 8.5/10 Service
  • 25 beoordelingen 7.8/10 Wifi
  • 429 beoordelingen 9.2/10 Netheid
  • 303 beoordelingen 7.6/10 Eten
  • 261 beoordelingen 8.7/10 Ontbijt
  • 193 beoordelingen 8.5/10 Voorzieningen

Mogelijk gemaakt door Trustyou

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Al onze hotels in Epping

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.