Mercure Newbury West Grange Hotel bintang 4

Catatan Tripadvisor 3.5/5 465 ulasan

Mercure Newbury West Grange Hotel - Image 1
Mercure Newbury West Grange Hotel - Image 2
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Deskripsi

Keistimewaan hotel

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Akomodasi kami

Lokasi hotel

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

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Peringkat TripAdvisor  3.5/5  465 ulasan

Lovely weekend stay

Catatan Tripadvisor 5.0/5

Karen J Friends getaway - Ulasan TripAdvisor tersertifikasi

Myself and some friends visited as part of an organised coach trip at the weekend. All the staff were lovely and helpful. The food was really nice especially breakfast, lots of choice. The shower was excellent and I’d like a set of the curtains for home! Thank you for a lovely stay

Great stay very welcoming

Catatan Tripadvisor 5.0/5

Lynda W Friends getaway - Ulasan TripAdvisor tersertifikasi

Great comfortable stay. Friendly staff who were very helpful and accommodating. Food great in the evening. Great breakfast buffet choices. Dining room very clean and spacious. Clean comfortable rooms. Lovely atmosphere. The grounds were very well presented.

Amazing - definitely recommend

Catatan Tripadvisor 5.0/5

Katie G Ulasan TripAdvisor tersertifikasi

The hotel is great for anyone travelling for business to Newbury. The room was extremely comfortable and all the staff were very helpful. Also the bathroom was big and very clean. I stayed from Sunday to Thursday and the few times I had dinner in the restaurant, the food was great, especially the indian dishes. Breakfast was good as well They also have a nice courtyard area where you can enjoy a drink during the recent warm summer evenings. I will be returning for work in the area in a couple of weeks time and will definitely book again.

Disappointing stay

Catatan Tripadvisor 3.0/5

Rae30 Ulasan TripAdvisor tersertifikasi

Just come home from a 2 night stay at this hotel. I have to say I'm disappointed. The hotel itself is clean and tidy and the staff are lovely and very helpful. However the bed had to be one of the most uncomfortable that I've ever slept in. As you turn over the mattress springs creaked and I could literally feel them. Also there is no aircon, just a stand up fan and the room was very hot even with the windows open. In the High temperatures it must be unbearable. Lastly the food situation is very strange. They only have breakfast as they have no restaurant. They're in the middle of nowhere so I had to order dominoes. Tbh not really what I'd expect from a hotel that was over £100 per night. I could've complained but as I was only there 2 nights it didn't seem worth it. Lovely staff though.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our hotel's cleanliness and the helpfulness of our staff; it is always our aim to provide a welcoming environment for our guests. However, I am truly sorry to hear that your experience was marred by discomfort during your stay. We take guest comfort very seriously, and I apologise that the bed did not meet your expectations due to its condition. We are in the process of making some maintenance upgrades accordingly. In terms of the air conditioning, it is clearly advertised when you book that only our superior rooms have air conditioning. We do our best in terms of providing a comfortable atmosphere for all guests in all our rooms and therefore do provide a fan where air conditioning is not an advertised amenity, as was provided to yourself. Regarding dining options, dinner is advertised in the hotel and served every night in the restaurant and as per company policy, every guest is asked if they would lie to book for dinner on check in. Furthermore, in terms of the location, unfortunately, we have no control over this aspect of the hotel. Nonetheless, your feedback is invaluable as it helps us improve our services and facilities for future guests. Thank you once again for sharing your thoughts with us. Warm regards, Mercure Newbury West Grange Hotel

Amazing service

Catatan Tripadvisor 5.0/5

Christopher b Ulasan TripAdvisor tersertifikasi

When we checked in, to when we checked out the staff could not be more friendly or helpful. Shivi the receptionist couldn't do enough to make our stay more enjoyable. The room was lovely and clean many thanks to Loretta the housekeeper. We will be back

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff, especially Shivi and Loretta, were able to make your stay enjoyable and comfortable. Your kind words will be shared with them as recognition of their outstanding service. We look forward to welcoming you back in the future and providing you with another wonderful stay. Kind Regards Mercure Newbury West Grange Hotel

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