Mercure Oxford Eastgate Hotel

Catatan tamu Avis (Peringkat ALL) 4.1/5 595 ulasan

Jaminan Harga
Terbaik
Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Deskripsi

Keistimewaan hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Akomodasi kami

Lokasi hotel

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telepon
Fax +44 1865 794163

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Wi-Fi
  • Sarapan
  • Properti 100% Bebas Rokok
  • Room service

EASTGATE BRASSERIE

Foto non-kontrak

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

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Peringkat ALL  4.1/5  595 ulasan

Peringkat TripAdvisor  4.0/5  1.942 ulasan

Not Meeting Full Potential

Catatan Tripadvisor 3.0/5

LauraDaveJames Couples - Ulasan TripAdvisor tersertifikasi

The hotel is well located for the centre of Oxford. Our room, like many others, was located in the annex building which is reached via the car park and the dust bin area. It was particularly difficult when it was raining. There are no hotel staff in the annex building and the door was frequently left open. Be careful that you have locked your bedroom door as they do not close automatically. The car parking is expensive at £30 a day, you must handover your keys and you will be blocked in. We were not comfortable with this so we parked in Saint Clements Council car park about a 10 minute walk away. The only bar area in the hotel is laid out as a restaurant or breakfast area and we were told by a member of staff that it was only open till 9:30 at night. The overall hotel experience lacked a feel good factor.

Dear Laura and Dave, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Needs tightening.

Catatan Tripadvisor 3.0/5

Helen L Ulasan TripAdvisor tersertifikasi

City centre location very good within 5 minutes walk of centre. On site parking is £30 per night and extortionate. This should be noted on the website so as not to come s a shock. Room comfortable but bathroom 'tired'. No lift available. Breakfast disappointing. Orange juice from concentrate and very small for the price. Decaff coffee was instant. Some items in the full English were overcooked. Operation needs tightening.

Dear Helen. Thank you for taking the time to share your feedback. We’re glad to hear that you found our city centre location convenient and that you found your room comfortable. However, we’re sorry to hear that your experience didn't fully meet expectations. We take all guest feedback seriously, and we’ll certainly look into your comments about the parking charges and ensure we clearly highlight the cost on our website to avoid any surprises. We apologize if this caused any inconvenience. Additionally, we appreciate your comments about the bathroom and will review its condition as part of our ongoing improvements. We’re also grateful for your insights about the breakfast experience, and we’ll pass your feedback to our team. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time. Warmest regards

A pleasant stay in a central location near Brasenose

Catatan Tripadvisor 4.0/5

Vicky T Couples - Ulasan TripAdvisor tersertifikasi

Staff are very friendly and helpful. We stayed in one of the refurbished rooms and the bed and linen was so comfortable. We slept very well. The room was also very nicely decorated and a decent size. The hotel is well located in the city centre and surrounded by nice pubs , cafes and shops. We decided to use the park and ride at Redbridge and it saved us a fortune in parking fees. I do recommend this hotel and would certainly visit again.

Dear Vicky, Thank you for your review and to hear that you had a memorable stay with us in Oxford. Park and Ride in Oxford is always a great option and easy to use, this assists our City's objective for a less congested city. Once again, thank you for your review. Warmest regards

Midweek stay

Catatan Tripadvisor 4.0/5

johnhboy Keluarga - Ulasan TripAdvisor tersertifikasi

Just stayed for a couple of days in Oxford and decided to book this hotel . The staff on reception where very helpful and kind when we checked in had a room overlooking the high street. Really lovely room with a great bed and shower.and all kept to a very good standard. All in all a lovely hotel .the only small issue is the breakfast I felt the plates to be really small and the trays not being replenished very well . Will definitely being returning though in a perfect location to explore Oxford

Dear John, Thank you for your review of your recent stay with us in Oxford. We are delighted to have made a memorable stay during your visit and that you enjoyed your room in the new build section. We do hope to welcome you back on your next trip to Oxford. Warmest regards

Ok but is declining in quality slightly

Catatan Tripadvisor 3.0/5

Matt J Couples - Ulasan TripAdvisor tersertifikasi

Have stayed here many times over the years and have watched the hotel decline. It's still great in terms of staff and location but there are negatives you need to be aware of.... 1. Parking - very limited and now £30 a night. 2. Breakfast - doesn't open until 730am on weekend and 7am on weekdays. Mediocre fare and larger plates now reduced to side plates. Dining room was also cold. 3. Rooms in new block are very unsound proofed... Value is ok - reasonable price.

Dear Matt, Thank you for reviewing your recent stay and your honest feedback. This is an important tool which we use to understand our guest journey and how we have impacted our guests. Your feedback has been noted with regards to the Breakfast and we are in the process of reviewing our offerings and will be making some changes soon. Our parking tariffs on site are in line with other options in the City of Oxford that a small city with very limited parking. Our guests have alternatives such as the City Park and Ride which aligns with the Cities Sustainability which costs £4,50 for 24 hours. Please do reach out on your next stay and the team can assist with more information on this. Thank you for your compliments of the team and we hope to welcome you back on your next trip to Oxford. Warmest regards

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 598 ulasan 8.9/10 Lokasi
  • 780 ulasan 5.9/10 Kamar
  • 580 ulasan 8.3/10 Pelayanan
  • 5 ulasan 10/10 Internet
  • 402 ulasan 4.5/10 Kenyamanan
  • 285 ulasan 7.1/10 Sarapan
  • 246 ulasan 4.8/10 Kebersihan
  • 172 ulasan 4.9/10 Makanan

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