Peppers Noosa Resort & Villas 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,782 件のレビュー

Peppers Noosa Resort & Villas - Image 1
Peppers Noosa Resort & Villas - Image 2
Peppers Noosa Resort & Villas - Image 3
Peppers Noosa Resort & Villas - Image 4
33A Viewland Drive, 4567 NOOSA HEADS, オーストラリア

説明

ホテルのその他の情報

  • Plunge into the heated resort pool or get the heart rate pumping in the lap pool.

  • Dine at Park & Cove restaurant, located on the second floor above the resort's reception

  • Noosa's main beach is a stone's throw away, enjoy our location set just back from the hustle

  • Guests and welcome to enjoy complimentary WiFi during their stay with us

  • Stick to your fitness regime with our onsite gymnasium and steam room

当ホテルの客室

ペントハウス

App 3 Bedrooms Sup

  • 7 人/最大
  • 250 m² / 2690 sq ft
  • 寝具 1 x キングサイズベッド と 1 x クイーンサイズベッド と 2 x シングルベッド2台
  • ビュー: ベイビュー

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ホテル所在地

Peppers Noosa Resort & Villas

33A Viewland Drive
4567 NOOSA HEADS
オーストラリア

GPS:-26.3912903, 153.0907428

電話番号
ファックス +61 7 5455 2200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

PARK & COVE

A testimony to the land on which we reside, it's time to usher in a new era for Australia's long-loved dining destination Noosa with the launch of Park & Cove situated right above Peppers Noosa Resort & Villas.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,782 件のレビュー

トリップアドバイザーの評価  4.2/5  4,935 件のレビュー

Noisy and No internet !!!!!

トリップアドバイザーの評価 1.0/5

Katie t トリップアドバイザー認証口コミ

Extremely noisy room with trucks in and out of resort all day doing deliveries i imagine? Internet was out all week with no access to our emails unless we ventured much further away from resort. Customer service extremely ordinary and room service menu lame!!!

Dear Katie, Thank you for sharing your feedback. I am very sorry for the experience you had. The noise you described and the internet outage should not have impacted your stay, and I understand how frustrating that must have been. The internet has now been fully restored across the resort. I also apologise that our service and room service menu did not meet your expectations. Your comments have been passed on to the team so we can follow up and improve. Kind Regards, Luiz Magalhaes Acting Rooms Division Manager

Dirty and poorly upkept rooms

トリップアドバイザーの評価 3.0/5

Alex D トリップアドバイザー認証口コミ

We recently had 5 nights in an apartment at Peppers Noosa and were extremely disappointed in the cleanliness of our room, the kitchen was dirty, walls throughout the room seemed as though they had never been wiped down, ever. dirty windows, bathroom felt dark and dirty and blinds/furniture within the room was also dirty and stained. The room had a funny smell as if it was damp. I had to clean the apartment before we could settle in and feel comfortable to unpack our bags. No matter what setting the mini fridge was on it was freezing everything we put in there. Staff were friendly enough however cleaning crew looked very disinterested and it showed.. The main pool was dirty and cold, the lap pool was cleaner but still cold. Buffet breakfast was enjoyable every day and so was the golf buggy service to and from Hastings street. A beautiful spot located within the bush just a shame about the cleanliness of the room!! I don't think we will be rebooking due to poorly kept rooms.

Dear Guest, Thank you for your feedback. I am sorry the condition of your apartment did not meet expectations. We are working closely with our housekeeping team to improve standards and ensure rooms are properly maintained. Your comments about the fridge and pool have also been passed on to our maintenance team. I am glad you enjoyed the breakfast and buggy service, and I hope we have the chance to welcome you back for a better experience. Kind Regards, Luiz Magalhaes Acting Rooms Division Manager

Disappointing stay: poor cleanliness, no proper housekeeping, and very noisy rooms that made it hard to sleep.”

トリップアドバイザーの評価 2.0/5

Carina O トリップアドバイザー認証口コミ

⸻ We stayed at Peppers Noosa in September and were very disappointed with our experience. The cleanliness was poor: during our three-day stay, the room was never vacuumed. Housekeeping only made the bed and changed the towels. When we complained, the floor still had crumbs and sand, and to make matters worse, we found a wet towel in the room on the day we arrived — even after reporting it to the front desk, it was never removed. We were told that the “refresh” service only included towels and bed-making, while a proper clean would only be done every eight days. For a 4-star hotel, this is far below expectations. On top of that, the room was extremely noisy. The windows seemed to have no proper glass insulation, so at night we could hear everything. Early in the morning, there were very loud bird noises, and from around 6am we were woken up by shouting, children screaming, and constant noise from outside. It was almost impossible to sleep properly. Overall, this was not the standard we expected from a 4-star property, and we would not recommend it.

Dear Carina, Thank you for your feedback, and I apologise that your stay did not meet expectations. I’m sorry for the issues with cleanliness and noise, and I understand how frustrating that must have been. Our daily housekeeping refresh includes towel replacement and bed-making, with full servicing available on extended stays, but your experience clearly fell short of our standards. Your comments have been shared with our team for review and improvement. Kind Regards, Luiz Magalhaes Acting Rooms Division Manager

Pleasant although not great. Peaceful rainforest setting

トリップアドバイザーの評価 4.0/5

travelwritermosman トリップアドバイザー認証口コミ

My travel companion and I had a 2 bedroom apartment for 6 nights. It was well-appointed and comfortable and looked out at rainforest. The main bedroom had a king bed and ensuite with a spa bath and separate toilet. I had the small back bedroom with ensuite shower and two single beds made up as a king. Not having used the main bedroom I can't vouch for the bed quality but the two singles made up as a king were not comfortable as there was a long valley under my back all night in the middle of the bed which the overlay made no difference to so I didn't get much sleep. The breakfasts are good if you like pastries and pancakes etc. but there was not much that was really healthy - no plain raw oats or low fat plain yoghurt. Lots of sugar and processed flour. The rooms were not cleaned for the duration of the stay. They come and re-arrange the bed linen a bit and give the bathrooms a bit of a wipe (and missed coming at all to do even that one or two days) but there's no cleaning of the kitchenette benches or sink and only occasional bin emptying. The walk down to Hastings St takes about 5 minutes down and 6 back and it's an easy walk so I never used the free buggy service.

Dear Guest, Thank you for sharing your feedback. I’m pleased you enjoyed the peaceful rainforest setting and the comfort of the apartment. I’m sorry to hear the bed configuration in the second bedroom wasn’t as comfortable as expected — I’ll pass this along to our team for review. Regarding daily housekeeping, we offer as a optional service aligned with the package selected, though I appreciate your comments on areas for improvement and will share them with our housekeeping leaders. I’ve also noted your suggestions regarding breakfast variety, which are valuable as we review our offerings. We’re glad you found the location convenient and hope to welcome you back for a more restful experience. Kind Regards, Luiz Magalhaes Acting Rooms Division Manager

Appalling customer service. Refusing lady with migraine and vomiting the buggy service.

トリップアドバイザーの評価 1.0/5

Jaylene M トリップアドバイザー認証口コミ

After coming down with a migraine on the beach I made my way back to Peppers and sat in the buggy at the bottom of the hill for a transfer to my room. I arrived covered in vomit and was shaking. I was then told that I could not use the buggy service as I had booked through Airbnb and that I had to walk up the hill. I was crying due to the pain and I asked her to please call her manager as I was appalled at the customer service I was receiving. I was praying there would be an exception for Peppers guests who are distressed regardless of who they have booked through. Even if I had to pay. She refused and told me I needed to walk as her manager would also say no. She offered to call an ambulance. I asked her again just to please please drive me up to my room. Again she declined. It then took me over 40 mins to make my way up to the room in the sun as I needed to stop 3 times on the way to sit, vomit and build the stamina to keep going. The driver continued to drive past me, up and down the hill, could see me vomiting in the bushes but still refused to stop. I could not fathom how I was being treated. I ended up driving myself down to the surf club to meet my son. The lifesavers found me, called an ambulance and took me straight into the first aid. Luckily I am recovering however the risk the driver put Peppers in needs to be addressed as the treatment I received was inhumane. I have stayed at Peppers many times and never have I ever received the disrespect and appalling customer service that I did yesterday. Especially in front of the public. Many people saw this also and cannot believe Peppers could treat their guests like this. This could have ended up much worse than it did. I was extremely disappointed and now I do not feel safe to stay or recommend anyone to stay there again.

Dear Jaylene, I am very sorry to read about your experience and hope you are feeling better. I do need to clarify that you were not a Peppers guest but had booked an independently managed apartment within the complex. Our buggy service is complimentary and available only for in-house Peppers guests. This is not a matter of unwillingness to help but a strict safety and liability requirement that our team must follow. I understand how distressing this situation was for you, and I’m sorry for the discomfort you experienced. Our team did the right thing in offering medical assistance, but unfortunately, they are not permitted to transport non-guests in the buggy. Kind Regards, Luiz Magalhaes Acting Rooms Division Manager

との提携 TripAdvisor

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