ノボテルサンシャインコーストリゾート 4 つ星

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Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

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ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

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ファックス +61 7 5448 8001

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  3.9/5  4,087 件のレビュー

トリップアドバイザーの評価  3.2/5  421 件のレビュー

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

トリップアドバイザーの評価 1.0/5

KevinJZJ トリップアドバイザー認証口コミ

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Not Accor loyalty friendly anymore

トリップアドバイザーの評価 1.0/5

StacyC1503 トリップアドバイザー認証口コミ

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Dear Stacy, Thank you for taking the time to share your feedback following your recent stay, and for your continued loyalty as an Accor Plus Explorer Diamond member. We’re genuinely sorry to hear that your experience did not meet expectations. We regret that you felt your loyalty was not appropriately recognised during a busy period. While high occupancy can be challenging, it should never diminish the level of appreciation and service we aim to provide our valued members, and we apologise that this was not reflected in your stay. Your comments regarding the condition of the rooms, maintenance concerns during wet weather, cleanliness, dining value, café operating hours, and laundry facilities have been carefully noted. These matters have been shared with our leadership and relevant teams, as feedback such as yours is essential in guiding improvements and prioritising investment across the resort. We understand your disappointment, particularly given the expectations associated with both our pricing and Accor loyalty standards, and we’re sorry that we fell short on this occasion. Thank you again for your honest feedback. While we regret that your experience led to this recommendation, we do appreciate you bringing these concerns to our attention. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Not really a fancy 5-star, more of a good family resort.

トリップアドバイザーの評価 2.0/5

Russell T トリップアドバイザー認証口コミ

I agree with most other comments in this section - dated rooms, general minimal maintenance and a bit over priced. Some suggestions for management if they read this..... 1. Hire a roof plumber to fix the water leaks. Large sections of the foyer closed off when it rains, bubbling of paint in the rooms, some signs of mold and external fittings perishing. Its tropical QLD so the rain shouldn't be a surprise!! 2. Enforce the pool rules. So many people ignoring the posted rules, letting kids jump off decking, glassware everywhere. 3. Open the on-site Cafe longer. Maybe delay the opening until after breakfast service and stay open all afternoon. Some people need supplies and caffeine hits in the afternoon. 4. Buy a couple of modern and functioning washing machines. 1 machine ($10) and 2 $6 dryers that couldn't dry half a load. Ironic that a proudly cashless hotel needs 8 x $2 coins to use the laundry. 5. A bit of work poolside - a couple of extra umbrellas for shade, and maybe a bit of music would be good too. I reckon open up the room opposite the restaurant a bit more. 6. Attention to detail - cobwebs in hard to reach areas, bins in the room had used tissues and ear buds under the rubbish bag, premade desserts in the casual dining area were soggy and a bit tasteless. In positive news, breakfast and brekky staff were great, the foyer is a feature and the vibe on the deck on a Saturday night was pretty good too! Nice to see the kangaroos roaming and grounds are well kept. I think it's a good hotel for families and family groups. There are enough activities that fhe kids can keep themselves amused for eternity. It just wasn't the right vibe for a middle aged couple getaway. A bit isolated so we found a good local car hire to get us around, which was awesome. Overall, the resort should be accurately marketed as a family resort rather than say it's a 5 star facility.

Dear Russell, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We appreciate your balanced feedback and the practical suggestions you’ve outlined. Your comments regarding room condition, maintenance, pool safety, laundry facilities, café hours, and attention to detail have been noted and shared with our management and operational teams. Feedback like yours is invaluable in helping us identify areas that require focus and improvement, particularly in a tropical environment such as ours. We’re pleased to hear you enjoyed our breakfast offering, the service provided by our team, the atmosphere on the deck, and the natural surroundings of the resort. It’s also great to know the family-friendly facilities and activities were a positive highlight. We understand that our resort experience may not suit every type of getaway, and we appreciate your perspective regarding expectations and positioning. Your comments will certainly contribute to our ongoing review of how we present the resort to future guests. Thank you again for your constructive feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

⭐☆☆☆☆ Extremely disappointing stay – not what we paid for or were promised

トリップアドバイザーの評価 1.0/5

Morris G トリップアドバイザー認証口コミ

We’ve just completed our stay at Novotel Resort Sunshine Coast and, unfortunately, it was a very poor experience from start to finish. Had no choice but to ride it out as it was non-refundable. I originally booked two Executive King Rooms under an Accor family promotion and called a month prior to arrival to ensure the rooms would be close together, as we were travelling with a young child and a teenager. I spoke with a reservations team member who advised this couldn’t be guaranteed and recommended that I pay extra to upgrade to a two-bedroom suite, assuring me it would meet our needs and be comparable in quality. Based on that advice, I cancelled my original booking and upgraded. On arrival (11 January), we were allocated Suite 113/114, which was shocking. The room was damp, mouldy, old and dirty, with a strong unpleasant odour. Two rollaway beds (which we did not request) were crammed into the lounge, making it feel more like a storage room than a resort suite. There were visible insect droppings and the overall condition was unacceptable. I raised this immediately with reception. While staff were apologetic, they did not appear surprised and acknowledged this suite was one of the few not yet renovated. We were told we could move to a renovated two-bedroom suite the following day, but for the first night we had to stay in two separate rooms on different floors. As a family holiday, this was far from ideal and completely undermined the “family-friendly” experience being marketed. The renovated suite we moved into the next day was an improvement visually, however it still smelled of mould, felt damp, had poor ventilation, and we continued to experience pest issues. We even suffered what appeared to be bed-related insect bites, which were reported to reception. The response was limited to changing the sheets. Despite multiple complaints, the resort was fully booked and no meaningful resolution was offered. We spent most of our stay wanting to be anywhere but the resort, which is incredibly disappointing given the cost, effort, and expectations attached to this holiday. We were genuinely relieved to leave. This stay fell well below Novotel standards and was not remotely worth the premium price we paid for an upgrade. Based on our experience, I would not recommend this property, particularly for families.

Dear Morris, Thank you for taking the time to share such a detailed account of your recent stay with us. We acknowledge your comments regarding the accommodation allocated on arrival, the condition of the suite, and the experience you described across both rooms during your stay. Your feedback about room configuration, ventilation, maintenance, cleanliness, and the impact this had on your family holiday has been noted and shared with our senior management and operational teams for review. We also recognise your comments regarding the booking advice provided prior to arrival and the expectations associated with upgrading to a two-bedroom suite. Insights such as these are important in helping us assess how our accommodation offerings and communications align with guest expectations, particularly for families. Thank you for highlighting these matters. Guest feedback plays a vital role in identifying areas of focus as we continue to review and improve the resort experience. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Pass

トリップアドバイザーの評価 1.0/5

alexjN3547TN トリップアドバイザー認証口コミ

Outdated and poorly maintained hotel. The rooms were disgusting, with dust almost everywhere and dirty carpets that were pulling up at the corners. Beds were uncomfortable and rooms smelt of mould.

Dear Alex, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We sincerely apologize that your experience did not meet our usual standards of cleanliness and comfort. Please be assured that your comments have been shared with our team, as we continually strive to improve our services and ensure a more enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Warm regards, Kayla Night Manager Novotel Sunshine Coast Resort

との提携 TripAdvisor

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