ノボテルサンシャインコーストリゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 4,207 件のレビュー

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Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

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  • 敷地内にカフェ、バー、ビュッフェレストラン

  • プライベート海水ラグーン

  • サーフビーチ(警備あり)が徒歩圏内

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ホテル所在地

ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

電話番号
ファックス +61 7 5448 8001

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  4,207 件のレビュー

トリップアドバイザーの評価  3.5/5  356 件のレビュー

Un happy

トリップアドバイザーの評価 1.0/5

Sigrid S トリップアドバイザー認証口コミ

Service was terrible, in room service for water unavailable. Waited for pre organised bottled water for our 10 month old from 10pm to be delivered by 11pm was not delivered until 11:46pm ignored by phone reception. My 10 month old crawled in our room while staying and had some other persons toe nail in her knee. Found a very old marinating mnm chocolate from under the couch. In room cleaning clearly not being completed! As a family we will not stay again and will check out two days early!

Dear Valued Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the delays with your water delivery and the issues you encountered with the cleanliness of your room. This is certainly not the level of service we strive to offer, and we will immediately address these concerns with our housekeeping and front desk teams to ensure such situations are prevented in the future. We understand your decision to check out early, and we hope to have the opportunity to welcome you again and restore your confidence in our services. Sincerely, Guest Service Agent

Fabulous Resort!

トリップアドバイザーの評価 5.0/5

dsingrafton Couples - トリップアドバイザー認証口コミ

We absolutely love coming to this place. Drive in and leave the car in the car park!! We had a suite overlooking the lagoon and it was perfect. What a great view, and plenty of room, huge bed, comfy lounges and room service if you need it!! Reception on arrival was great, cocktails were prepared by helpful staff and a fabulous buffet breakfast!! The pool is sensational and lots of water sports to choose from!! We always keep coming back!!

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that you had another fantastic experience at our resort. It’s a pleasure to know that you enjoyed the suite with its stunning lagoon view, as well as our pool, water sports, and the delicious buffet breakfast. We are especially pleased to hear that our team’s service, from check-in to cocktails, contributed to making your stay memorable. We truly appreciate your continued loyalty and look forward to welcoming you back for many more exceptional stays. Sincerely, Guest Service Agent

Horribly maintained with incompetent management

トリップアドバイザーの評価 1.0/5

Wendy Y トリップアドバイザー認証口コミ

Reception area & pool nicest part of the hotel. Check in a nightmare, early checkin “included” with silver membership, room was not ready & advised quite rudely that checkin is 2pm. When reporting back to check in from horribly priced and what can only be described as cafe food and basic service from Sola restaurant, advised room was still not ready and so finally one decent person on reception changed rooms for us so we could check in. No amenities provided as is usual among silver accor member guests. Upon arrival into our room, the smell of mildew dismally covered up by what smelled like toilet spray, was overpowering and the clear evidence of mould literally everywhere was revolting. Mould on skirting boards, tv stand, sides of bedside tables, fridge seals, shelf under fridge FILTHY and covered with mould. Bathroom smelled stagnant & what could only be described as a long time buildup of human “mess” around the toilet lid connection plates, clearly visible, along with an under cleaned and stained toilet. Nothing in the bathroom smelled fresh or clean and had almost a stale public toilet smell. I purchased and wiped everything down with antibacterial wipes. I advised upon calling prior to our arrival that I had a pretty severe dust allergy, but every surface covered, skirting boards behind bedsides & floor under beds have not been dusted in what looks like forever, spider webs on back of bedside table, curtains full of dust and mildew on back of block out curtains, insects and dead flys in door tracks. Sloppy beds upon arrival, mouldy bins, black mould and who knows what else around tap fittings and sink drains. That was only the room! There is NO assistance in being escorted to your room, just given a very confusing map, only to be even more confused by the oddly numbered room direction signs. No porters, lifts or assistance in literally dragging our suitcases up the falling apart stairs in the pouring rain, only to discover a massive hole in the roof that looked like it had fallen through a while ago and was rotting and literally pouring out water with only 3 red poles with yellow tape around them. No slip hazard signs. Pathways around hotel covered in slippery moss, which myself and my partner both slipped and injured ourselves on and upon report of this to reception got a generic apology with no question of where the hazard was nor do I think they actually cared. Jetty off pool area into lagoon falling apart and cordoned off and upon asking activities staff when it will be in operation, we were told it had been like that for months and had no idea of when maintenance would be completed. Directly next to the pool there is a wall (maybe where steps used to be?) and planter boxes cordoned off with tape that looks as though it’s collapsed from damage and has just been left there with kids running around and over it. Maintenance and house keep stores left open clearly visible to guests, absolutely disgusting with over flowing rubbish that had bush turkeys inside the room happily picking through the trash pouring out of the bins, messy cleaning trolley blocking walkways in these areas and just looks so unprofessional. Breakfast terrible, although restaurant visibly nice. Food ridiculously overpriced and received a more sophisticated, fresh, delicious and price friendly breakfast (after choosing to not waste our money again at the Sola) from a cafe called the cock and hen 2 min up the road. Sola food 3/10, deli coffees revolting tasted like burnt beans & dishwater. No umbrella provided for our extensive walk throughout the resort to try and find our room, directed only by housekeeping staff, who I might add, provided bad housekeeping, thrown together messy beds, non vacuumed floors; although I will acknowledge that when approaching a couple of professional, friendly housekeepers and asking for more towels, toilet paper, milk, tea, coffee etc that had not been left after our service, they could not have been more apologetic and helpful, one lady even changing our pillow cases and sheet as they had stains on them upon our arrival and profusely apologising for the embarrassing state of our experience, and left her cleaning timetable to go and search for umbrellas and promtply delivered them with second to none customer service, as should be the norm through the hotel. Empty tissue boxes, minute amount of toilet paper left on the holder, television not working, phone not working, aircon not working, even after we were rudely advised to shut the patio doors for it to activate. After all of this we had had enough and asked to be moved into an actual CLEAN, functioning room, that wasn’t a risk to our health, we were again rudely advised it won’t be possible as the 500 odd rooms were at full capacity. This “resort” is AT BEST 3 star and an absolutely waste of your money, I’ve stayed in roadside motels in better, more habitable conditions. This “4 star resort” is an absolute farce and is a law suit waiting to happen. I actually am incredulous as to how it has not been investigated and shut down already due to the appalling WHS conditions. It is so clearly visible that funding is not being allocated to the very bare minimum in maintenance and room quality, safety measures and upkeep of pretty essential things like roofs, stair railings, patio vertical wood planks that have disintegrated and the metal struts they are actually meant to be attached to are not even attached to the ground. I could swing the plank attached to the metal fitting side to side. Rusted metal shards falling all over the patio. I could go on and on, but in short, this once lovely resort has been left to absolute ruin whilst still charging maximum ridiculous prices for these old, unclean & health hazardous rooms. 100% do not recommend, especially with families who will have small children and babies in rooms covered with mould. The generic responses to all reviews I’ve read are absolute rubbish and nothing will be done as I’m sure this is not the first detailed review of what is actually happening at this place. The Sebel is right next door which I would recommend and also plenty of mantra hotels, gorgeous Noosa resorts, etc all under Accor that would actually feel like a decent resort experience for the same money you will pay for this place. Management should be absolutely mortified & humiliated by the state of this hotel.

DONT STAY AT NOVOTEL TWIN WATERS

トリップアドバイザーの評価 1.0/5

Kerrie K トリップアドバイザー認証口コミ

Where do I begin... * FOOD at Salo's...terrible!!!!! Exorbitantly OVERpriced...Purchased TAKE AWAY 1 x fish & chips & 1x chickenburger from Salos restaurant, cost $55!! Not sure it was even chicken.looked like Mcdonalds *WATER ACTIVITIES...pitiful!!! Dismal!!! 4x catamarans BUT ONLY 2 WITH SAILS 2 ONLY CATAMARANS FOR THE ENTIRE RESORT. A dozen or so kayaks & thats it! SUP boards & bicycles you have to pay per hour BUT they dont even have child carriers on the bikes which is appalling considering it is a FAMILY RESORT. Hours for the dismal lagoon water activities 10-3pm. Essentially the worst hours to be out in Qlds sun. No chance for early paddling before breakfst. Checked in is at 2pm, by the time we got to our room headed straight to the lagoon it was 2.30pm which left half an hour!!! before they closed the use of water activities. Definitely DO NOT recommend Novotel Twin Waters. Wont be staying ever again!! ..

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We understand your concerns regarding the food quality and pricing, as well as the limited water activities. Your comments are important to us, and we will make sure they are shared with our teams for review and improvement. We appreciate your honest feedback and hope that we can welcome you back in the future to provide a better experience. Sincerely, Guest Service Agent

Just don't eat here! poor food

トリップアドバイザーの評価 1.0/5

784joye トリップアドバイザー認証口コミ

The resort and grounds are lovely,and activities are good but just don't eat here,too expensive low quality,and poor serving size is running this resort and there reputation into the ground,5 years ago you had to book months in advance to stay here

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our resort, the grounds, and the activities we offer. However, we deeply regret that your dining experience did not meet your expectations. Your comments regarding the quality, pricing, and serving size have been noted and will be shared with our culinary team for immediate review. We take guest satisfaction seriously, and your insights will help us improve our offerings moving forward. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Sincerely, Guest Service Agent

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 996 件のレビュー 8.4/10 ロケーション
  • 2,671 件のレビュー 5.4/10 客室
  • 2,230 件のレビュー 6.9/10 サービス
  • 18 件のレビュー 5.6/10 インターネット
  • 1,439 件のレビュー 4.6/10 料理
  • 851 件のレビュー 4.5/10 快適さ
  • 828 件のレビュー 4/10 清潔さ
  • 717 件のレビュー 8.1/10 朝食

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Twin Watersのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。