ノボテルサンシャインコーストリゾート 4 つ星

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Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

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ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

電話番号
ファックス +61 7 5448 8001

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  4,104 件のレビュー

トリップアドバイザーの評価  3.2/5  415 件のレビュー

Novotel disappointment.

トリップアドバイザーの評価 2.0/5

KWethereld トリップアドバイザー認証口コミ

We went to twin waters about 35 years ago with our family. It was new then and was wonderful. We decided to go again even though the reviews were bad and as I thought we were very disappointed. I’ll start with reception. We weren’t welcomed at all. I’m in a wheelchair and I asked if someone could help with our luggage and was told they would and nobody came and then we were told to just park the car behind the resort near our room and we had to try and get our luggage to the room ourselves. The reviews said the resort had been refurbished but our room had not! We had room 182, a king suite, lagoon view room with a kitchenette. The room was old, dirty, walls scuffed, Fridge dented, mould in the toilet and bathroom and weird flying ants everywhere. There was dirty linen that had been left on the table and a cleaning lady came to collect it about an hour after we had been in the room. It was disgusting! I asked for the AC to be adjusted to 19 as it was on 21 which is too hot for me. I know they’re preset but can be adjusted but this was refused twice! I’m in a wheelchair. There wasn’t very good accessibility and only one ramp to the main areas that was constantly blocked off and I was unable to access the main areas. I wasn’t able in the pool area either. They advertised a kids club but there wasn’t one. We went with our grandson who’s 5. They had a kids ‘room’ of sorts. It had a tv that played the same movie over the 4 days we were there. There was an Xbox that only 2 kids could play at a time and not much else. The room had old dining chairs and that’s it. They could’ve painted it in bright colours and had bean bags on the floor etc to make it fun for kids. You couldn’t charge anything to the room. Everything extra like drinks or food had to be paid by cash or credit card. I couldn’t call reception from our room phone. All the times I tried I got other guests rooms which was embarrassing. I also couldn’t call housekeeping as nobody ever answered. I went to reception to tell them about all the issues we had but they didn’t care. There were no solutions to anything. The only good thing was breakfast every morning. I had booked the special Xmas eve buffet dinner as fresh seafood was advertised. There wasn’t any fresh seafood. I had promised my husband and he was disappointed to say the least. Over Xmas there was heavy rain and the roof was leaking in the main areas. The staff placed buckets on tables where people were dining. The whole experience was very disappointing. We will NOT be going again and I will not recommend it to anyone. Novotel should consider their phones, accessibility, welcome, helping guests, housekeeping, refurbishing the rooms that have not been done and adding the kids club that was advertised.

Dear K Wethereld, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We regret to learn that certain aspects of your visit did not meet your expectations, particularly in relation to reception service, room condition, and accessibility. We appreciate you highlighting these matters, along with your comments regarding the kids club, entertainment options for children, air-conditioning, cleanliness, and dining experience. Your feedback has been noted and shared with the relevant teams for consideration. We value guest feedback as it assists us in reviewing our services and facilities on an ongoing basis. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Okay but wouldn’t come back

トリップアドバイザーの評価 3.0/5

593rachaela トリップアドバイザー認証口コミ

We stayed over the new year period and found the stay average. The positives were they put on a nice little event for new years, had a great pool, activity by the mini beach, within walking distance to the main beach and activities for the kids. Unfortunately, the room was really disappointing for the amount of money paid. It was dirty, stains on the walls and super loud aircon especially when trying to sleep. Super dusty and old. Not clean. It was really understaffed for the amount of guests staying. Especially at breakfast and the bar - huge line ups just to be seated for breakfast when there was tables available. The event for new years was good but could be improved with way more seating for everyone and more staff. The pancake machine at breakfast is great in theory but every time we went the line was huge and everyday it broke for someone taking quite a while to fix it - so lots of disappointed kids. Overall, the staff were lovely and the pool was great. It has the potential to be a really great resort but it seems they don’t want to put effort into uplifting the place. I’d probably save $$ and stay elsewhere next time.

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our New Year’s event, pool facilities, and the family-friendly activities available at the resort. That said, I am sincerely sorry that aspects of your stay did not meet expectations. Cleanliness and comfort are fundamental to the guest experience, and we regret that the condition of your room, including the air-conditioning noise and general upkeep, fell short. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. I also apologize for the difficulties you encountered during breakfast and the New Year’s event. Your feedback regarding staffing levels and seating arrangements is greatly appreciated and will assist us in refining our planning and service delivery during peak periods. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Never Again!

トリップアドバイザーの評価 1.0/5

Sarah P トリップアドバイザー認証口コミ

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Thank you for your detailed feedback. We sincerely apologise that your stay fell far below expectations. The issues you highlighted will be passed on to our management team, as this is not the standard we aim to provide our guests. We also regret the mixed service and dining experience. Your comments are appreciated and will help us improve, and we apologise for the disappointment caused. Sincerely, Supervisor Front Office Novotel Sunshine Coast Resort

Poor Service

トリップアドバイザーの評価 2.0/5

lauren c トリップアドバイザー認証口コミ

We were there for a work christmas party under the name Lisa and Shane Keefe. We were extremely disappointed with the restaurant and bar setup. you have a very expensive menu and expect customers who are paying $52 a steak to get up and order at the counter and go to the bar to order there drinks. I understand this at a local pub or tavern but not at your resort, there should have been table service! We spent a small fortune there and could not believe the service that was not included, you really need to change this.

Dear Lauren, Thank you for your feedback. We sincerely apologise that we fell short of your expectations during your dining experience. Your comments will be shared with our management team for review, as we continually strive to improve the guest experience.

Not Worth the Money

トリップアドバイザーの評価 3.0/5

ChristineE173 トリップアドバイザー認証口コミ

We came to spend time with my Sister. We have been travelling around Australia and hotels have been clean and the staff very helpful. As expected after our previous trips to Australia. This resort was very expensive looked lovely online, but don’t be fooled! We stayed in an over lagoon bungalow and my sister and brother in law next door. If money was spent on freshening up the resorts it might be improved. Holes in curtains, dirty fans and vents housekeeping hit and miss. Shower leaked and not many plug sockets in convenient places and only one bedside lamp. Beach furniture dirty and never cleaned. The staff certainly haven’t been to any hospitality school have no idea on customer service. Breakfast is ok but lunch and dinner are nothing to write home about no table service as such and menus very boring. We went out most nights. Also asked for drinks at bar and deserts all out if stock. WiFi non existent in rooms. Music load when on beach by lagoon and if something on at Lily’s more noise. It’s sad as this was treasured time with my family and I’ve stayed in better hotels of this group and this I can say matches up to some very bad hotels in UK resort’s! Not what I expect in Australia. Reading other reviews now I can see that the hotel are not listening to the criticism.

Dear Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

との提携 TripAdvisor

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