ノボテルサンシャインコーストリゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 4,140 件のレビュー

ベストレートをお約束
ノボテルサンシャインコーストリゾート - Image 1
ノボテルサンシャインコーストリゾート - Image 2
ノボテルサンシャインコーストリゾート - Image 3
ノボテルサンシャインコーストリゾート - Image 4
Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

説明

ホテルのその他の情報

  • 敷地内にカフェ、バー、ビュッフェレストラン

  • プライベート海水ラグーン

  • サーフビーチ(警備あり)が徒歩圏内

  • Le Club AccorHotelsの会員様は、MyGlassでリゾートのお飲み物をお得にご利用いただけます

  • お子様は、食事、アクティビティなどすべて込みのMyKids by Le Club AccorHotelsをご満喫いただけます

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

電話番号
ファックス +61 7 5448 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  4,140 件のレビュー

トリップアドバイザーの評価  3.5/5  350 件のレビュー

Business/Pleasure

トリップアドバイザーの評価 4.0/5

michaelnY9698JA トリップアドバイザー認証口コミ

Room was great. King bed fantastic and comfortable. Cleanliness we could not fault. Air conditioner a little loud but you get used to it. Second floor no lift only stairs, a bit hard with luggage. Staff helpful but service could be a little slow at times. Not much of a restaurant but nice food none the less.

Disappointing

トリップアドバイザーの評価 2.0/5

Robert B トリップアドバイザー認証口コミ

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

トリップアドバイザーの評価 2.0/5

Earth O トリップアドバイザー認証口コミ

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

トリップアドバイザーの評価 3.0/5

B7814QQlizs Friends getaway - トリップアドバイザー認証口コミ

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Relaxing ambience

トリップアドバイザーの評価 5.0/5

Paradise36037081300 Couples - トリップアドバイザー認証口コミ

Great experience, Facilities and Customer Service from all Hotel Staff. Highlights include the hotel gardens and extensive Walking paths. The well cared for and clean Swimming Pool. Also a great atmosphere and Food at the Sola Bar and restaurant. Well done to Hotel management and all Staff

Dear Paradise36037081300, Thank you for sharing such a glowing review of your recent stay! We are delighted to hear that you enjoyed the relaxing ambience, as well as the exceptional facilities and customer service provided by our team. We take great pride in maintaining our gardens, walking paths, and pool, and we’re thrilled that you found them to your liking. It’s also wonderful to hear that you had a great experience at Sola Bar and Restaurant. Your kind words mean a lot to us, and we will be sure to share your feedback with our staff. We look forward to welcoming you back soon. Sincerely, Guest Service Agent

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 979 件のレビュー 8.5/10 ロケーション
  • 2,612 件のレビュー 5.4/10 客室
  • 2,230 件のレビュー 6.8/10 サービス
  • 19 件のレビュー 5.6/10 インターネット
  • 1,414 件のレビュー 4.6/10 料理
  • 824 件のレビュー 4.5/10 快適さ
  • 803 件のレビュー 4.3/10 清潔さ
  • 696 件のレビュー 8.2/10 朝食

Powered by Trustyou

周辺の他の施設

Twin Watersのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。