ノボテルサンシャインコーストリゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 4,116 件のレビュー

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Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

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  • 敷地内にカフェ、バー、ビュッフェレストラン

  • プライベート海水ラグーン

  • サーフビーチ(警備あり)が徒歩圏内

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ホテル所在地

ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

電話番号
ファックス +61 7 5448 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  4,116 件のレビュー

トリップアドバイザーの評価  3.5/5  346 件のレビュー

Stunning native gardens

トリップアドバイザーの評価 5.0/5

SwissBrown トリップアドバイザー認証口コミ

Great stay. The gardens are just stunning and looked after beautifully by the grounds team. They still retain their natural appeal and are not overly manicured. Some of the older units could do with a little refurb but the draw card for us the tranquil garden setting.

Dear SwissBrown, Thank you for your wonderful feedback about your recent stay. It is delightful to hear that you enjoyed our stunning native gardens and appreciated the efforts of our grounds team in maintaining their natural beauty. Your observation regarding the need for refurbishment in some of the older units is noted and will be shared with our management team for consideration in future enhancements. We look forward to welcoming you back for another enjoyable visit! Sincerely, Cory Guest Service Agent

Extremely Poor Food & Cleanliness.

トリップアドバイザーの評価 1.0/5

stevee261 Solo travel - トリップアドバイザー認証口コミ

I live locally and often pop in for a drink and something to eat. Unfortunately the food has gone massively down hill especially as the prices are pretty high. The tables are constantly covered with empty glasses and left over food which the Bush Turkeys love. Tables must be cleaned immediately and the standard of food needs to be addressed. Locals will stop using the place unless standards are improved.

Dear stevee261, Thank you for feedback regarding your recent experience. It is concerning to hear about the decline in food quality and cleanliness, especially as a valued local patron. The issues you raised regarding the cleanliness of the tables and the standard of food will be taken seriously and addressed with the management team. It is essential for us to maintain a welcoming environment for all guests. Your insights are greatly appreciated, and there is a commitment to improving the overall experience. We hope to regain your trust and provide a much better visit in the future. Sincerely, Guest Service Agent

A much needed break for my family,

トリップアドバイザーの評価 5.0/5

178reni ファミリー - トリップアドバイザー認証口コミ

From check in to check out, our experience was great. We stayed at the hotel for 3 nights and the kids wished it was longer. We stayed in a lagoon view room with amazing views and wild life outside your door. The pool area was stunning with plenty of space. The complimentary hotel activities were great. Keep you and the kids busy the whole day. You don’t need to leave the resort for days. The hotel’s setting and location are beautiful and well maintained. The room was comfortable for a family of 4 ( kids 7 and 10). Our stay was Monday - Thursday. I would stay again if in the area.

Dear 178reni, Thank you for sharing your delightful experience from your recent stay. It is wonderful to hear that your family enjoyed the lagoon view room, the stunning pool area, and the complimentary activities that kept everyone engaged. We are pleased that the hotel’s setting and location met your expectations and that the room was comfortable for your family. It is always rewarding to know that guests feel they can fully enjoy the resort without needing to leave. We look forward to welcoming you back for another memorable stay! Sincerely, Guest Service Agent

Novotel Twin Waters Resort

トリップアドバイザーの評価 4.0/5

Reagan S トリップアドバイザー認証口コミ

The resort is absolutely beautiful especially the pool, beach and lake, but we found a majority of the staff were quite rude and overworked. This resort isn’t run very well and has the potential to be so much better for guests. The beach and pool area is their saviour everything else is run very poorly. We checked in at 3pm and check in is from 2pm and we still had to wait for our room to be ready. I think the management of this resort needs some guidance to make this place more entertaining for guests and maybe employ extra staff.

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful pool, beach, and lake areas. However, we’re truly sorry to learn that your experience with our staff and overall service did not meet your expectations. Our goal is to provide a seamless and enjoyable experience for all our guests, and we clearly fell short in this instance. Please rest assured that we are taking your feedback seriously and will work on implementing improvements to enhance our service and overall guest satisfaction. Warmest Regards, Bailey Sullivan Front Office Assistant Manager

Pleasant weekend getaway

トリップアドバイザーの評価 4.0/5

nga444 ファミリー - トリップアドバイザー認証口コミ

Pool, lake and fake beach are lovely. We loved the walk around the lake and to the beach. It is located in such a peaceful surrounding. It was amazing to see kangaroos hanging around on the grass. Good buffet breakfast and convenient restaurant/bar on site. However, the property seems run down, the gardens were not well kept and rooms don’t have very good sound proof. Hope they will have had some renovations or facelift next time we’re back.

Hi There, Thank you for your feedback. We’re glad you enjoyed the lake walk, peaceful surroundings, and kangaroo sightings, as well as the buffet breakfast and on-site restaurant/bar. We apologize for the issues you encountered with the garden upkeep and room soundproofing. Your comments are noted and will passed on to the relevant management teams, and we’ll work on these areas to improve our property. We appreciate your insights and hope to have the chance to offer you a better experience on your next visit. Best regards, Bailey Sullivan Front Office Assistant Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 19 件のレビュー 5.6/10 インターネット
  • 1,414 件のレビュー 4.6/10 料理
  • 824 件のレビュー 4.5/10 快適さ
  • 803 件のレビュー 4.3/10 清潔さ
  • 696 件のレビュー 8.2/10 朝食

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周辺の他の施設

Twin Watersのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。