ノボテルサンシャインコーストリゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 4,124 件のレビュー

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Ocean Drive, サンシャインコースト, オーストラリア, 4564 TWIN WATERS, オーストラリア

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ホテル所在地

ノボテルサンシャインコーストリゾート

Ocean Drive, サンシャインコースト, オーストラリア
4564 TWIN WATERS
オーストラリア

GPS:-26.631233, 153.097443

電話番号
ファックス +61 7 5448 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  4,124 件のレビュー

トリップアドバイザーの評価  3.3/5  413 件のレビュー

Never Again!

トリップアドバイザーの評価 1.0/5

Sarah P トリップアドバイザー認証口コミ

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Poor Service

トリップアドバイザーの評価 2.0/5

lauren c トリップアドバイザー認証口コミ

We were there for a work christmas party under the name Lisa and Shane Keefe. We were extremely disappointed with the restaurant and bar setup. you have a very expensive menu and expect customers who are paying $52 a steak to get up and order at the counter and go to the bar to order there drinks. I understand this at a local pub or tavern but not at your resort, there should have been table service! We spent a small fortune there and could not believe the service that was not included, you really need to change this.

Not Worth the Money

トリップアドバイザーの評価 3.0/5

ChristineE173 トリップアドバイザー認証口コミ

We came to spend time with my Sister. We have been travelling around Australia and hotels have been clean and the staff very helpful. As expected after our previous trips to Australia. This resort was very expensive looked lovely online, but don’t be fooled! We stayed in an over lagoon bungalow and my sister and brother in law next door. If money was spent on freshening up the resorts it might be improved. Holes in curtains, dirty fans and vents housekeeping hit and miss. Shower leaked and not many plug sockets in convenient places and only one bedside lamp. Beach furniture dirty and never cleaned. The staff certainly haven’t been to any hospitality school have no idea on customer service. Breakfast is ok but lunch and dinner are nothing to write home about no table service as such and menus very boring. We went out most nights. Also asked for drinks at bar and deserts all out if stock. WiFi non existent in rooms. Music load when on beach by lagoon and if something on at Lily’s more noise. It’s sad as this was treasured time with my family and I’ve stayed in better hotels of this group and this I can say matches up to some very bad hotels in UK resort’s! Not what I expect in Australia. Reading other reviews now I can see that the hotel are not listening to the criticism.

Dear Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Family break

トリップアドバイザーの評価 4.0/5

cardeb トリップアドバイザー認証口コミ

Good location, out of town centre. good sized pool. Check in was great, staff friendly, helpful, gave all information and map of resort. Room, tired, in dire need of attention. Sliding door to bedroom and outdoor patio would not lock. Sofa's sagging and need replacing, furniture outdated. paint on door frame was peeling off. Shower had silicon parting from glass at door edge, sticking out, it was sharp. kitchenette cupboards needed cleaning. Nice outdoor table and chairs. TV's - channels either non existent or kept cutting out. Fridge bigger than the usual tiny bar fridge and had a freezer compartment. Activities available, kayaks, catamarans, volley ball, games room, gymnasium. Restaurant - food is repetitive, another restaurant is needed to give more choice of meals. Breakfast, staff friendly and good buffet. Kangaroos lounging in grounds. Check out, friendly and fast.

Dear Cardeb, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Wtf I’d rather holiday in f Bali absolutely a over priced out dated

トリップアドバイザーの評価 1.0/5

David F トリップアドバイザー認証口コミ

Service is very poor. You wouldn’t mind paying a lot of money if you got service and facilities that match dated expensive and sadly no service at all

Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Lea Front Office Assistant Manager Novotel Sunshine Coast Resort

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 32 件のレビュー 0.7/10 インターネット
  • 1,408 件のレビュー 4.4/10 料理
  • 1,049 件のレビュー 3.1/10 清潔さ
  • 1,004 件のレビュー 5.4/10 雰囲気
  • 942 件のレビュー 4.2/10 快適さ

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