Peppers Noosa Resort & Villas 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 2.156 recensioni

Peppers Noosa Resort & Villas - Image 1
Peppers Noosa Resort & Villas - Image 2
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Descrizione

I plus dell'hotel

  • Per parlare con un consulente per le prenotazioni, contattare il numero 1300 987 610

  • Situato all'interno del Parco Nazionale di Noosa

  • A pochi passi dalla spiaggia principale di Noosa

  • Ristorante View by Matt Golinski in loco

  • Posizione tranquilla, lontana dal viavai

Le nostre sistemazioni

Monolocale

Monolocale

  • 3 persone massimo
  • 40 / 430 sq ft
  • Biancheria da letto 1 x Letto/i king size
  • Più alloggi: Terrazza

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Posizione dell'hotel

Peppers Noosa Resort & Villas

33A Viewland Drive
4567 NOOSA HEADS
Australia

Coordinate GPS:-26.3912903, 153.0907428

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori

VIEW BY MATT GOLINSKI

La nostra cucina è curata dal Consultant Executive Chef Matt Golinski, noto e stimato tra i migliori del settore. Declinando i sapori degli ingredienti locali, Matt sa come deliziare il palato degli ospiti con piatti deliziosi.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  2.156 recensioni

Giudizio TripAdvisor  4.0/5  4.878 recensioni

Truthful and Fair Review

Punteggio Tripadvisor 2.0/5

TroyF In coppia - Recensione certificata TripAdvisor

Take the good with the VERY bad. First impressions of this place were the drive up the hill to the reception area. It was leafy and gorgeous, a wonderful part of Noosa. At check-in, things took a turn for the worse. The check-in manager Luiz informed me that daily cleaning was not included in my rate. Point 1: Apart from not being aware of this, I find it ridiculous that anyone would legitimately want cleaning unbundled from their rate and a cynical ploy for the hotel chain to make more money off guests whilst likely not benefitting the hard working cleaning staff. This kicked off our doubts about cleanliness in the hotel immediately. Point 2: When we arrived in our one-bedroom apartment, we discovered the horror of a filthy toilet. Evidence of previous use was apparent…I cannot get more detailed because it was hideous. After reporting this to the front desk (and reaffirming our doubts about resort cleanliness), I received an email from Bruna many hours later in the evening. In this email, it was explained that the stains were rust (I can assure you I know the difference between rust and human faeces) and that she had tried to call me (I had no missed calls at all, so I fully believe she lied to me). She offered a credit of $100, but the blatant lies only exacerbated our displeasure. We carried on with our weekend. Point 3: The area in and around our apartment is horrendously filthy. A stain outside the lift, dragged toward our apartment that we saw as new on Friday was still there on Monday when we left. Tiles in the common area were generally soiled and in need of a power wash. On our private balcony, the tiles were dirty, there was a old broken broom left leaning against the wall and the centre drain had plant life growing from it. Come on, Peppers! That’s simply ridiculous! Point 4: Peppers doesn’t trust you enough to not be a clothes hanger thief. I know plenty of hotels do this, but it’s insulting to have theft-proof hangers. For the rate we paid (without daily cleaning, mind you) the least Peppers can do is trust us! Point 5: Luiz, the gentleman who checked us in on Friday, wrote me to apologise and offer a 15% discount on my next visit. Sorry, I know you’re trying, but it’s just not good enough. Why would I ever want to return to a situation like that and give this resort even more of my money? Thanks, but NO thanks.

Dear Troy, Thank you for taking the time to share your detailed feedback with us. We appreciate your honest assessment and want to address each of your points thoroughly. As we discussed via email, I apologise for any confusion regarding our housekeeping options. As part of our commitment to sustainability, we offer various rate options, including one without daily housekeeping, which aligns with our efforts to reduce our environmental impact in the national park. We understand that this may not align with everyone's preferences, and we regret if this was not clearly communicated to you prior to your arrival. Regarding the cleanliness of your room, we have conducted a thorough audit following your report and have addressed all necessary housekeeping and maintenance tasks. The issue with the toilet seat has been rectified, and we assure you that cleanliness is of utmost importance to us. Additionally, we have noted your comments about the cleanliness of the common areas and private balcony. Regular tile cleaning for common corridors is scheduled weekly, with a deep clean planned next week to ensure thorough maintenance. Your observations will be shared with our housekeeping team to prevent such oversights in the future. We value your feedback as it helps us improve, and we look forward to the opportunity to regain your trust in the future. Warm regards, Luiz Magalhaes Front Office Manager

Well located in a bush setting but no bathroom door.

Punteggio Tripadvisor 2.0/5

donaxrd Recensione certificata TripAdvisor

This hotel is well located with beautiful surroundings but the accommodation falls short of 4 star standard. We paid 14 months in advance for five nights in a one bedroom apartment. We were allocated a Studio apartment which was dark and smelt damp. We asked if we could move and were put into a light and spacious one bedroom apartment. The bedroom had a pretty bush outlook but there was no door between the bedroom and the bathroom. We were told this was a design feature. I think there was no door because it was not a standard door size and someone decided it was too expensive to order a narrow door. Apart from unpleasant noises, every time one of us got up in the night to use the loo we woke each other up by turning on the light. The sofas are not suitable for sitting on - very low backs with deep seats. I just perched on the edge or had to almost lie down. Bed was not made - just pulled up with cushions, pillows left on the floor. No desks in the room. How can you promote the hotel as a conference destination if there is nowhere to put a laptop? No phone in this room - just a cord with nothing at the end. This is a security issue. We ordered room service on our first night as the restaurant was fully booked (there were quite a few empty tables at the restaurant but seems we could not use them). I ordered via the app but when our pizza had not arrived after an hour, I tried to call the room service number, but there was no answer as room service closes at 9pm. So we had to collect our pizza from the restaurant. There was a delivery fee for room service which we had to request to have removed from our bill. I have asked three times to have my Accor points allocated to my account but there is still no sign of them. This hotel could be good but has a way to go before it could be called 4 star. The staff were all very helpful (particularly the breakfast staff).

Dear Donaxrd, Thank you for sharing your feedback. I'm sorry to hear about the challenges you faced during your stay. It's great to know you enjoyed our beautiful surroundings and helpful staff. Your comments about the room layout and amenities are important to us, and we'll review them closely. We're committed to improving our services and ensuring a comfortable experience for all guests. Kind regards, Luiz Magalhaes Front Office Manager luiz.mag@peppers.com.au

Belle localisation, un peu décevant pour le prix payé.

Punteggio Tripadvisor 4.0/5

Jemile76 Recensione certificata TripAdvisor

Séjour de 3 nuits en famille. Membre Silver. Résidence agréable située en plein milieu de la nature dans un endroit qui se veut reposant. Tout le personnel de l'établissement est agréable et prévenant. L'appartement 9210, situé au niveau 1 du bâtiment Pacific est situé juste au-dessus de la piscine principale et ne convient à des personnes qui souhaiteraient se reposer pendant le séjour. La piscine principale est très bruyante en journée et des bruits de machines qui en assurent le fonctionnement sont perceptibles la nuit depuis la chambre. La piscine longue est très calme. L'appartement est vaste, bien équipé et décoré avec goût de façon moderne. La plupart des ouvrants est équipée de moustiquaire ce qui permet une aération continue. A l'entrée dans l'appartement une odeur d'humidité était perceptible. Chacune des chambres est équipée d'un dressing qui permet de ranger les vêtements et les valises. La chambre parentale donne sur une terrasse équipée de deux chaises longues. La salle de bains parentale est équipée d'une baignoire à remous ce qui est très agréable, d'une douche séparée et d'un WC. La salle de douche n'est pas équipée de WC, mais un WC séparé (WC invité) se trouve avant l'accès aux chambres. Le sèche cheveux dans la salle de douche ne fonctionnait pas. La cuisine est dotée d'un îlot central sur lequel on peut manger, mais il n'y a pas de table de séjour sur laquelle manger. En revanche, la terrasse principale comporte une table est six chaises. Le système d’ouverture de la porte du réfrigérateur et du congélateur en même temps que les portes du placard les abritant a été retiré. Deux ampoules du salon étaient hors service. Le panonceau pour indiquer que nous souhaitions que la chambre soit faite a été placé sur la porte d’entrée de l'appartement deux jours de suite, mais personne n'est venu faire la chambre, ni re-compléter les fournitures (papier toilette, thé, café, produits vaisselles et lessive) contrairement à d'autres établissement Peppers dans lesquels je me suis rendu. Au prix de la chambre cela aurait dû être fait.

Cher Jemile76, Merci infiniment d'avoir partagé votre expérience après votre séjour de 3 nuits en famille au Peppers Noosa Resort & Villas. En tant que membre Silver, votre avis est précieux. Nous sommes ravis que la localisation et le cadre naturel de notre résidence aient contribué à votre expérience reposante. Vos compliments envers notre personnel agréable et prévenant sont très appréciés. Nous regrettons cependant les inconvénients liés au bruit de la piscine principale et les désagréments rencontrés dans votre appartement. Vos remarques sur l'odeur d'humidité et les problèmes techniques seront prises en compte pour améliorer nos services. Nous nous excusons également pour le manque de réapprovisionnement dans votre chambre. Nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau et de surpasser vos attentes lors d'un futur séjour. Bien à vous, Responsable de la Réception

Ottima esperienza

Punteggio Tripadvisor 5.0/5

20camillad In coppia - Recensione certificata TripAdvisor

Camere belle e spaziose, ottima location. 5 min a piedi dal paese e ci sono anche le navette. Personale cordiale, disponibile e professionale. Colazione nella media. Mare bellissimo. Assolutamente consigliato.

Dear Camilla D, Thank you for taking the time to review your recent stay with us at Peppers Noosa Resort & Villas. I am so delighted to read that you had such a lovely stay with us and enjoyed the spacious rooms and beautiful, convenient locatin of the Resort. We hope to see you again should you return to Noosa. Kind Regards, Lauren Cunningham Front Office Supervisor

Ottima struttura

Punteggio Tripadvisor 4.0/5

Rob K In coppia - Recensione certificata TripAdvisor

Abbiamo affittato un appartamento per 4 con due camere, due bagni ampio salone e cucina e due terrazzi. Colazione compresa di buona qualità e quantità. Peccato non era compresa la pulizia giornaliera.

Dear Rob K Thank you for your lovely review and glad you enjoyed your stay with us. We look forward to welcoming you back. Kind Regards, Lynne Scanlan.

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