Mantra French Quarter 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.288 recensioni

Mantra French Quarter - Image 1
Mantra French Quarter - Image 2
Mantra French Quarter - Image 3
Mantra French Quarter - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Descrizione

I plus dell'hotel

  • Situato sulla celebre Hastings Street

  • Piscina e dintorni favolosi

  • A pochi passi dalla spiaggia principale di Noosa

  • Vicino a fantastici ristoranti

  • Possibilità di parcheggio

Le nostre sistemazioni

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Posizione dell'hotel

Mantra French Quarter

1 Halse Lane
4567 NOOSA HEADS
Australia

Coordinate GPS:-26.38803, 153.09237

Telefono
Fax +61 7 5474 8122

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Animali non ammessi
  • Navetta
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori
Vicino alla proprietà
  • Parcheggio

Piscina

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.288 recensioni

Giudizio TripAdvisor  3.9/5  2.648 recensioni

Great position, Disappointing room

Punteggio Tripadvisor 3.0/5

dorry m Recensione certificata TripAdvisor

This could be a great place to stay. Reception very pleasant on arrival, Free under cover parking, great pool good facilities and a great spot close to everything. Then we opened the door to our standard 1-bedroom unit off peak this room is about $325 per night. What a letdown I booked through booking .com and the photo was nothing like what we got. I had requested a renovated room. The first thing we noticed was the dirty stained carpet the dirty stained couch. The bathroom, laundry smelt musty and needed a good clean. The shower door did not close properly and flooded all over the floor each time we used it. Appliances were old, everything needs a good paint and definitely an update and refurbishment. Our room number was 323. We will however stay here again and do a direct booking and get a refurbished room as I had seen them while looking around the resort and they look very modern and nice. Check with management before booking a room.

Dear Dorrym, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed our location, facilities, pool, parking, and the warm welcome from our reception team. We’re genuinely sorry that the condition of your apartment did not meet your expectations. Your comments regarding the carpet, furnishings, bathroom condition, and shower door are disappointing to hear and have been shared with our maintenance and housekeeping teams for immediate review. This is certainly not the standard we aim to provide. As you noted, our resort does offer a mix of refurbished and unrefurbished apartments, and we regret that this was not clearly communicated at the time of booking, even through Booking.com. We appreciate you highlighting this, as it helps us improve transparency for future guests. Thank you for your intention to stay with us again. We would be delighted to assist you directly with your next booking to ensure you are allocated one of our refurbished apartments so you can fully enjoy the experience we strive to deliver. Kind regards, Mantra French Quarter

Very disappointing

Punteggio Tripadvisor 2.0/5

Shirley B Recensione certificata TripAdvisor

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

Poor experience, bad customer service

Punteggio Tripadvisor 1.0/5

sgdodds Recensione certificata TripAdvisor

Would not recommend. Great location, but terrible customer service and some terrible rooms. This was our fourth year staying here, and each time it’s gone a little more downhill. Despite booking almost a year in advance and being repeat guests, we were given a dark room facing a brick wall and car park, with a faint smell of gas drifting up from the BBQ and pool area below. Management’s response was just a shrug. Careful what room you end up with. Disappointing — we won’t be back

Hi there, Thank you for sharing your feedback and for the photos provided. I'm sorry to hear that this stay did not reflect your previous experiences with us. Regarding the room allocation, it is a little difficult to comment on the aspect or position of a specific apartment, as the layout of the building has remained unchanged since its original design. The apartment you stayed in forms part of our letting pool and, as such, needs to be allocated like any other. If preferences around outlook or location were noted on the reservation, our team would certainly have made every effort to accommodate them. During school holiday periods, however, availability is significantly constrained, and it’s likely that the response from management reflected the fact that we were simply unable to offer an alternative at the time. Your comments about the BBQ area have been noted. The BBQ is located directly below as part of the original site plan and shared guest amenities, but we will ensure the area is checked to avoid any future concerns about gas smells. We do appreciate your loyalty over the years and regret that this visit has left you disappointed. Should you choose to return, we would welcome the opportunity to better meet your expectations.

Centralt beliggende! Anbefales til alle!

Punteggio Tripadvisor 4.0/5

Michael N In famiglia - Recensione certificata TripAdvisor

Det var en god lejlighed, med alt hvad der skal være og i god stand. Vi havde udsyn ned til poolområdet som var super. Hele bydelen er der fart på og hyggelige butikker. Stranden var super fin og der var da også mange surfers. French Quarter ligger centralt og kan virkelig anbefales.

Dear Michael, Thank you for your wonderful review! We're delighted to hear that you enjoyed the apartment, the pool view, and the vibrant neighbourhood. It’s great to know that you had a fantastic time exploring the charming shops and relaxing at the beautiful beach. We truly appreciate your recommendation and hope to welcome you back again soon! Warm regards, Tiffany M

Accogliente anche se datato.

Punteggio Tripadvisor 4.0/5

222DavidP222 Recensione certificata TripAdvisor

La posizione è il massimo, 30 metri dalle spiagge, 10 metri dal centro, 50 metri dai ristoranti. Il complesso è grande, con piscina e parcheggio al chiuso, offre tutto quello che serve non solo per chi viaggia ma soprattutto per chi vi vuole risiedere qualche giorno. Soggiorno, camera letto, veranda esterna, angolo cucina e bagno gigante con vasca idromassaggio, lavatrice e asciugatrice. Dotazioni al massimo anche se tutto un po vecchiotto.

Dear David P, Thanks for your recent review of Mantra French Quarter. Our location makes us the chosen property for many travellers coming to Noosa and I am pleased we hit the mark for you on your stay. Thanks again and I look forward to welcoming you back next time in Noosa. Kind regards, Nole Beardwood General Manager

In collaborazione con TripAdvisor

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.