Peppers Moonah Links Resort Mornington Peninsula 4 ดาว

Extremely over priced food. Menu published online was not the same as what was actually available to customers (didn’t come with salad and was many $$$ more expensive for given meals). Atrocious aggressive service when tried to discuss/account for above. Would actively avoid eating here

We're seasoned golf travellers - this short trip was organised via Luxury Escapes as we needed a getaway. We stayed for 2 nights in one of the units overlooking the pool, having been originally put in a dingy unit with no outlook at all. Units are tired and inconsistent, one of the perils of staying in a facility where units are privately owned. This one had the worst mattress we've ever slept on. The unit was clean however. The resort itself has fallen behind the times - golf wise it is now well below the best on the Mornington Peninsula, and accommodation/resort wise it is now 3 stars, and that's being generous. The clubhouse area is dated and crowded and not very enticing. Breakfast was included and was OK if you set your sights at 3 star level. Staff varied from friendly to grumpy with not much in between. We arrived late & the evening meal in the spike bar was OK for a golf club - certainly had a lot better ( and worse to be fair) but the main restaurant area has all the appeal of an airport waiting room. We ate elsewhere on the peninsula the next night. Our strong sense is that we'll go elsewhere on the peninsula next time we need a golf getaway. And FWIW it needs a rebrand - calling it the 'Home of Australian Golf' is silly - it might have been for a couple of years early this century when it hosted a couple of Oz Opens, but it's now really just a resort on the Mornington Peninsula. Pleasant enough, but it's tired and needs a rethink.

We stayed 3 nights. The weather was cold and windy. But our stay here was very comfortable. The units were pretty well appointed. My only complaint was that our unit was a ground level involving getting up and down stairs to the carpark. The place didn't seem to be full so i'm not sure why that was the case. Mind you we didn't request a change. Maybe we should have. The golf courses were great, my golf terrible. We ate at both the spike bar and the main pebbles restaurant, both were very good.

After looking forward to a couple of nights away, we were very disappointed with the Peppers Moonah Links Resort and will not stay there again. When we arrived, we were given a room which smelt musty and airless - and not the room we paid for through Luxury Escapes (which was a room overlooking the golf course, or swimming pool). This room had a large tree in front of it and no view. In discussion with Reception, we were offered another room which overlooked a relatively small putting green. The shower was one where you had to step over the top of the bathtub to get to it. Once in, the shower was on one side, and to access the shampoo etc., you had to walk to it whilst in the bathtub - an accident waiting to happen. The swimming pool was dirty with a lot of dead insects in it. The drinks were overpriced and diluted, and the food was woeful. Whilst there was an option provided to access Netflix and Stan, there was no internet connection, hence no accessibility to either.

In a recent trip to the Mornington Peninsula, we opted to stay at the Peppers Moonah Golf Links Resort for 3 nights. After the online reservation was complete (3 months ahead of the trip), we phoned the hotel to specifically ask for a room with a view of the golf course. We were assured that we will get a room with a good view. But when we arrived, really tired after a long drive, we got a room on the basement level (#3) that overlooked the golf course, but the view was covered by all kinds of trees/shrubs. The hotel website doesn’t mention it- Moonah rooms are in a separate building, on three levels, and this building has no elevator. So, we had to carry your luggage down a narrow staircase which was not covered overhead, and as it was raining, it was slippery. The room also looked very dated and was rather small. That was disappointment #1. After dinner at the resort, I had a shower- no problem, but when my partner went in, after the first 5 minutes, the shower ran out of hot water (this was in July). We called the reception and were advised that the geyser in each room contains a limited amount of water, and it takes 30 mts for the water to heat after the initial supply is used up. So, my partner had to wait shivering, until the water heated up again (it took more than an hour). The next morning, we contacted reception again, to ask for a different room, as we didn’t fancy having to shower again with cold water in the middle of winter. We were told that they had no other rooms in our (Moonah) room category, and that if we want another room, we will have to pay for an upgrade. The hotel didn’t really seem to care about the inconvenience to the customer- we were advised that if we were not satisfied with that response, we could email the building manager to lodge a complaint. It turned out that the Moonah rooms are leased; and not the property of the hotel. So, for any issues, the building manager had to be contacted, not the hotel reception. Worst of it was that the building manager was only available via email, so no immediate remedy was available. We have stayed at many hotels in different countries, but this was the first time we ended up in a resort where the hot water was rationed-in the winter! Overall, it was a really disappointing experience. The one advantage of this resort is that it is located 5 mins from the Alba/Peninsula thermal springs.