Peppers Craigieburn Resort

My wife and I went to see the Sting concert with another couple and stayed here for the weekend. On the face of it, quite a nice place in Bowral. But realistically, rooms were *very* small, maybe 3 sqm. Bathroom minute, with one light out so very dark. Sliding door affords little to no privacy. The restaurant food was uninspired and disappointing. After the concert on Sunday night, buses returned us to Peppers at around 9.50 pm. Instead of being able to relax and have a nightcap or two, the staff shuttered the bar at 10 pm sharp, even while 10 or more couples were lined up to buy a few drinks. The staff were rude to guests, and then literally ran out the back door leaving those already there, and those still arriving, with no explanation or way to get a drink or refreshments. The duty manager was no more helpful. She stayed for about 10 minutes then locked up the reception/office and left also. Charging well over $400 a night to stay in a pretty pokey room and not arranging to have staff supply guests returning from a major event was a total failure on the part of Peppers' management.

The room was tiny and we were told that we had received an upgrade. The food in the restaurant was very expensive. $34 for a 4 shrimps entree is unreasonable (they were not "large tiger prawns" as noted on the menu) - the main was $68!! The bill for 4 of us came to about $500 - there was nothing special. The service was ok - there were 4 staff members but only one was doing most of the running around. Nice location but not worth the money.

The grounds are delightful, the restaurant is great, Peppers Craigieburn is charming but what set our visit apart was the superb service from the staff. When we arrived Megan had upgraded our room, organised a cheese platter and a bottle of sparkling wine to help celebrate our wedding anniversary. This outstanding service from all staff continued throughout our stay.

Lovely hotel in a beautiful location with great friendly staff. Although the hotel is older its this quirkiness that makes the place different and special. Enjoyed the restaurant and our room was upgraded so I would definitely stay here again.

Das Hotel ist stark veraltet, ringhörig und unsauber!! Zimmer 112 war staubig, abgewohnt und jeder Charme fehlte. Badezimmer erinnerte an ein Leichenschauhaus, schlechte Beleuchtung, üble Pflegeprodukte und fusslige Badetücher. Fernbediung vom TV musste zuerst gereinigt werden da übles daran klebte. Einzig das Abendessen überzeugte. Checkin und Checkout war unfreundlich....