Peppers Beach Club Port Douglas 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 002

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20 22 Davidson Street, 4877 PORT DOUGLAS, Australia

Opis

O hotelu

  • Offers a range of spacious accommodation choices

  • Central location and walking distance to 4 mile beach.

  • Outdoor lagoon pool with sundeck and deck chairs.

  • Easy access to restaurants, cafes, pubs and shops.

  • 24-hour reception.

Nasze pokoje

Lokalizacja hotelu

Peppers Beach Club Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Australia

Pozycja GPS:-16.487221, 145.465807

Telefon
Faks +61 7 4087 1005

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

KOKO POOLSIDE BAR and KITCHEN

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 002

Ocena TripAdvisor  4.3/5  Liczba opinii: 2 494

Certyfikat Doskonałości 2024

Paid thousands got ants, unkept and will now go elsewhere

Ocena na stronie TripAdvisor 1.0/5

Clem H Opinia zatwierdzona w TripAdvisor

I chose Peppers Beach Club Port Douglas because of past stays and genuinely good experiences. I first stayed here in 2014 and several times in years that followed, when the resort felt polished and worth every dollar. Back then, the lagoon and sand was groomed and cleaned daily and absolutely impeccable. It was the centrepiece of the resort and it showed. The staff are still the best part of this place. Everyone I dealt with was friendly, accommodating, kind and completely fuss free. They deserve credit. Unfortunately, they are carrying a resort that has clearly been allowed to slide. I paid thousands of dollars for this stay and what I received was a second-rate experience that does not match the price, the branding, or the reputation Peppers still trades on. Kids being at the resort is completely fine. Families should enjoy themselves. Toys, pool noodles and noise are expected. What is not acceptable is the state of the lagoon, which is the tent pole of this resort. Each morning it looked neglected. Leaf litter across the sand. Leaves floating throughout the water. Pool noodles drifting unattended. Toys and pool equipment left strewn along the edge like no one bothered to reset the area overnight. This happened day after day. The photos speak for themselves. This is not weather. This is neglect. The lagoon and sand used to be groomed daily, it’s now clearly being axed as an afterthought and only if business critical. This is business critical. The rooms were not a refuge either, which matters in Port Douglas during wet season. Yes, you want to be out and about, but when the rain hits, the room should feel like an escape. Instead, even basic standards were missed. Rubbish that should have been removed was left behind, there were ants in the bathroom, and the overall condition fell short of what is being charged. The technology in the room is frankly embarrassing for a resort at this price point. The Samsung Smart TVs are not connected to the internet. They can be connected, but they are not. There is also no ability to cast from your own devices. This is clearly a cost saving decision. What makes this worse is that other guests have raised this repeatedly in reviews, the same responses keep appearing, and yet nothing changes. Feedback is being acknowledged and ignored. So don’t bother with copy and paste response. The wider property tells the same story. Garden signage is tired and dated. There are visible cracks and finishes that have been left for too long. Let’s look at Happy hour is another reality check needed. It’s hardly happy. Charging $10 for a Hahn Super Dry and calling it happy hour is not a special. It is normal pricing dressed up as a deal. Dining is equally uninspired. The menu is boring and forgettable, designed for quick turnaround rather than quality. It is hard not to think is this decline due to the Accor takeover. What once felt personal and well managed now feels like a brand being run by spreadsheets, where cost cutting is obvious and guests are expected to accept it. Port Douglas more broadly has dropped the ball too. The Douglas Chamber of Commerce appears absent. Even their own website does not clearly show who is in charge. No leadership, no accountability, no urgency. If I was a member of this chamber I’d be asking questions about what are they doing to fix the broader issues. Please do not respond with a copy and paste apology about valuing feedback or disappointment that my stay was crap. That will not cut it. Guests have been raising the same issues for sometime and nothing is being done. After ten years of visiting Port Douglas, it is obvious I now need to consider places like Airlie Beach or Noosa for my next Queensland escape. That should be ringing alarm bells. Queensland Tourism need to step in quickly before more damage is done. This is not the Peppers of 2014 or the many times I’ve stayed here previous. Not even close. At these prices, this standard is unacceptable, and Peppers and Accor should be embarrassed.

Great Getaway

Ocena na stronie TripAdvisor 4.0/5

Y9475WCdavidd Opinia zatwierdzona w TripAdvisor

Just back from a stay at Peppers Resort Port Douglas and honestly—loved it. The location close to the top of Macrossan Street is spot-on: close enough to wander down for dinner, far enough away so you don't get the noise. The Resort Beach Pool is fantastic—exactly what you want in Port Douglas. We spent a lots of time around here although seems busy of a weekend, not so much in the week, oh they do have a happy hour at Koko pool bar & restaurant, brilliant—saves you a massive $2 on certain drinks. Don’t spend it all at once! The food selection just average as well. Also, I genuinely don’t understand the complaints about children. We barely noticed any, and the ones we did see were just… being kids? It’s a resort, not a silent retreat. Our room (One Bedroom suite) was great—spacious, clean, comfy. No issues whatsoever. My only gripe—tiny one—is that it’s the 21st century. Load some apps on the TV! Give people Netflix/Stan/Prime so they can log in with their own accounts instead of being stuck with basic channels. All in all, we loved the place. This was our 4th trip to Port Douglas, but our first time staying at Peppers, and probably won’t be the last.

Disappointing

Ocena na stronie TripAdvisor 2.0/5

U1425JRstevec Opinia zatwierdzona w TripAdvisor

Overrated and very tired hotel.Don't book a spa suite either as it’s a waste of money as well not to mention the so called housekeeping don’t really do any thing but remake the bed etc. And as an Accor gold member you don’t get upgraded they just say they are “fully booked” which in our cace they were not from what we had seen. But the breakfast was fantastic.

Good Choice

Ocena na stronie TripAdvisor 5.0/5

david289 Opinia zatwierdzona w TripAdvisor

This place defied a slightly tired appearance by turning out to be a great base for a family break in Port Douglas. It’s well located near the town centre and close to the beach. All staff members were very helpful and room service could not be faulted. The dining area looked a bit dowdy but the inclusive breakfast was well prepared good honest fare. We cooked in or ate out for other meals (there are several good options nearby) The pool was large well kept and ideal for youngsters who loved the sand underfoot.

Great family hotel

Ocena na stronie TripAdvisor 4.0/5

Regina A Opinia zatwierdzona w TripAdvisor

Strongly recommend this hotel for families. Room are comfortable and generous, daily housekeeping makes such a difference to one’s stay and the hotel staff have amazing customer service and are incredibly friendly and helpful. Location in walking distance to the beach and main shops is perfect. Only drawbacks were that the pool wasn’t heated and quite cold and it would have be great to have fly screens in the rooms. Also, our villa had a plunge pool which wasn’t very clean and looked more like a dirty pond. There was major construction of a water park going on directly opposite our room so our holiday view was of a construction zone with trucks and cranes and dust and noise. I would have liked to have been made aware of this before booking so I could have chosen another room.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 396 Liczba opinii 9.8/10 Lokalizacja
  • 550 Liczba opinii 6.7/10 Pokój
  • 528 Liczba opinii 7.9/10 Obsługa
  • 11 Liczba opinii 1.4/10 Internet
  • 381 Liczba opinii 8.8/10 basen
  • 191 Liczba opinii 5.6/10 Komfort
  • 183 Liczba opinii 6.2/10 Czystość
  • 130 Liczba opinii 6.3/10 Śniadanie

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