Peppers Beach Club Port Douglas 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 119

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Opis

O hotelu

  • Offers a range of spacious accommodation choices

  • Central location and walking distance to 4 mile beach.

  • Outdoor lagoon pool with sundeck and deck chairs.

  • Easy access to restaurants, cafes, pubs and shops.

  • 24-hour reception.

Nasze pokoje

Lokalizacja hotelu

Peppers Beach Club Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Australia

Pozycja GPS:-16.487221, 145.465807

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

KOKO POOLSIDE BAR and KITCHEN

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 119

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 470

Certyfikat Doskonałości 2024

Great Holiday Resort, Relaxing and Perfect Location!

Ocena na stronie TripAdvisor 5.0/5

Lozihope Rodziny - Opinia zatwierdzona w TripAdvisor

My teenage son and I had lovely time at Peppers! We stayed in a 2 bedroom apartment on level 3 and found this apartment both private and comfortable. The apartment was both fully equipped with everything a family needs for a longer stay, along with the bbq on the front balcony which came in very handy, plus had a fantastic view on the lagoon pool. Breakfast was fantastic, the poolside menu and cocktails were also delicious. Staff were all very helpful and customer service was spot on. The location of the resort is very central, only a short walk to the beach and Main Street making it very easy to walk to dinner on the nights we decided to eat out. This resort is very family friendly so lots of young kids playing and splashing about, although the resort staff did intervene when the noise got too loud to make sure all guests were happy and relaxed! Gym is slightly under equipped with only smaller weights which was the only negative for my 19 year old son that loves to workout each day, but the location of the resort made it easy to walk the National park every morning instead! We will definitely be staying again when we return to Port Douglas.

Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

What a big regret!

Ocena na stronie TripAdvisor 1.0/5

MadameSoi Opinia zatwierdzona w TripAdvisor

This was the most frustrating and upsetting travel experiences I’ve ever had. Checking into a place you’ve been looking forward to on New Year’s Day should feel exciting, but it quickly turned into a nightmare. I booked a spa suite (king bed) for 3 nights through Webjet at $1300. Admittedly, I made an error by not including my 9-year-old child in the booking, but I declared this at check-in and asked if an extra bed was possible. If not, I was fine with her sharing the bed with us. I also informed reception that we couldn’t stay for the 3rd night due to a change in our travel plans. The receptionist, Marta, was polite and understanding, but she needed to refer my concerns to the manager. Unfortunately, the interaction with the manager was incredibly disappointing. The manager then informed me we couldn’t stay in the room I booked because it was “only for 2 people,” and insisted we upgrade to a 2-bedroom suite for an additional $500. I was shocked. I explained that my daughter is only 9, not an adult, but the manager replied dismissively, “She’s still a person.” She also told me she can’t just give me the keys and not give the owners money for the upgraded room! I found this decision unreasonable. We have frequently travelled and checked in to hotels / accomodation and never had a problem having our daughter with us in the same room. She gave the option for me to book another spa room - but didn’t really found this to be a good option as we would not be able to stay together as a family. She then suggested we stay in the two bedroom the 1st night, then move to the one bedroom the second night - but this option meant the inconvenience of not getting settled into your room and the added burden of packing and unpacking to move rooms. I asked if the unused 3rd night could be credited toward the 2-bedroom suite fee, but the manager refused, stating it wasn’t possible. Instead, she explained the $500 fee is a discounted “upgrade”, claiming the 2-bedroom suite usually costs $1100 per night. So the total cost for our 2 night stay worked out to be $1800 ($900 per night) and even with breakfast included, the upgraded room was definitely not worth the price—it was far from extraordinary. When I asked for a refund so I could stay elsewhere, I was told this was not possible as the booking was non-refundable. Frustrated and emotional, I reluctantly paid the $500 to avoid further disruption to our plans, but the entire experience left me in tears. The check in process took about 30 minutes. I was then given drink vouchers as the upgraded room wasn’t ready but the wait for the upgraded room ended up being over an hour. While I understand that policies exist, the lack of compassion and poor customer service from the manager was extremely appalling and deeply disheartening. As a manager myself, I believe empathy in such situations makes all the difference. We were tossing between staying at the Sheraton or Peppers and this experience left me with a very negative impression of Peppers Hotel. I deeply regret choosing this accommodation whilst in Port Douglas. I would never return and cannot recommend this accommodation to anyone.

Dear Guest, We do sincerely apologise for the inconvenience caused to you during your stay at Peppers Beach Club. this is not a situation we want our guests to face. As mentioned in your review, unfortunately, the wrong room type was booked therefore this was in breach of the QLD fire regulation for maximum occupancy as the room by SQM is too small. Whilst we completely understand this is frustrating and upsetting for yourself and do not wish for this to be the start of your holiday, we are required to follow the QLD regulations as guest safety is a priority. We really do hope that we can welcome you back one day and redeem your experience, please do reach out directly so we can ensure a memorable stay. Warm Regards, Peppers

Pleasant & enjoyable stay at Peppers

Ocena na stronie TripAdvisor 5.0/5

949brendand Couples - Opinia zatwierdzona w TripAdvisor

We had a thoroughly enjoyable stay at Peppers. The hotel accommodation and facilities are excellent. Staff is friendly, helpful and professional. The location is wonderful, a block back from beautiful four mile beach and a five minute walk to an array of restaurants, bars & shops. Highly recommended.

Hi Brendan, Thank you so much for your fantastic review! We’re absolutely thrilled to hear that you had such an enjoyable stay at Peppers Beach Club. It’s great to know that you found our accommodation, facilities, and location to be so convenient, and that our team made such a positive impression. Your recommendation means the world to us, and we’re so grateful for your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future! Tropical Regards,

Awesome accommodation.

Ocena na stronie TripAdvisor 5.0/5

John D Opinia zatwierdzona w TripAdvisor

I noticed attention to detail everywhere and the staff were not just happy, but engaging and clearly well trained. The whole complex looks so good and enjoyed standing on the balcony every evening looking out to beautiful pool all lit up and there were always staff cleaning and available to help. It made the holiday very complete and satisfying. Whoever is the manager of this place deserves a medal.

Dear John, Thank you for taking the time to review your stay at Peppers Beach Club. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back to Peppers soon! Warm Regards Emma

Loved it

Ocena na stronie TripAdvisor 5.0/5

Suzanne D Opinia zatwierdzona w TripAdvisor

We really enjoyed our stay, beautiful hotel within walking distance to Macrossan Street. Rooms are beautifully decorated and ours had access straight on to the pool - which was stunning, lovely comfortable loungers, pool towels and excellent bar/food service.

Dear Suzanne. Thank you for taking the time to review your stay at Peppers Beach Club. We are thrilled to hear that you enjoyed your stay with us and our convenient location. We hope to welcome you back to Peppers soon! Warm Regards Emma

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 418 Liczba opinii 9.7/10 Lokalizacja
  • 600 Liczba opinii 7.1/10 Pokój
  • 570 Liczba opinii 7.8/10 Obsługa
  • 12 Liczba opinii 5.3/10 Internet
  • 393 Liczba opinii 8.7/10 basen
  • 210 Liczba opinii 5.9/10 Komfort
  • 198 Liczba opinii 6/10 Czystość
  • 148 Liczba opinii 6.9/10 Śniadanie

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