Mantra PortSea Port Douglas 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 472

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Opis

O hotelu

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Nasze pokoje

Lokalizacja hotelu

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

Pozycja GPS:-16.492078, 145.464633

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Wednesday to Saturday. Beverages available 24/7 through Lobby.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 472

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 546

Fantastic staff and beautiful atmosphere.

Ocena na stronie TripAdvisor 5.0/5

Daniela C Opinia zatwierdzona w TripAdvisor

We had a little issue with our room when we first got there. The ladybon the desk was very helpful and tried her best to sort it out. By the next day it was all sorted and the staff were very caring. They always greated us with a smile. The front desk staff are a credit to this establishment

Dear danielacD260QS, Thank you so much for your feedback and kind words. We greatly appreciate it so thank you. We are so pleased you had a great stay experience with us. We are committed to ensuring we set things right when any issues may arise. We look forward to welcoming you again in the near future. Best Wishes, Paul Cahill General Manager

Not what we hoped for

Ocena na stronie TripAdvisor 2.0/5

susie b Opinia zatwierdzona w TripAdvisor

Sadly this resort missed the mark for us. Starting with the room - it was on ground floor opposite the pool. Anyone at the pool could see straight in so we either had to always have the blinds down or risk being stared at by randoms. No privacy at all. The room itself was basic and our double bed was just two singles pushed together with a big ridge down the middle. The room had bugs and mosquitos in it and did not have sufficient blinds to block out the light. Every morning we woke up before 6am to bright sunshine and light coming into the room. The Housekeeping - rooms aren't made up each day...or any day at all which I had already expected, however we were told during our 5 night stay we could get new towels once. We therefore planned it for our 3rd day. When we gave in our card we were then told there is a shortage and we may not get towels after all. We had already put our towels on the floor by then as we had no warning of this shortage so we had to go a day without towels. We were told that if we couldn't be provided with fresh towels we could always wash them ourselves in the laundry.....ordinarily I am happy to do washing but not on a holiday where we are meant to be staying at a nice resort. We had to ask 4 times for new towels and finally were given some a day later. Other reviews have mentioned this and the General Manager has cited logistical issues with the laundry and linen companies, but this has been the case for over 6 months it appears... you'd think they would have sorted it out by now. Facilities - Tennis was offered for a fee but stopped every day at 6pm even though it didn't get dark until around 8pm and between 6-8pm would have been optimal times to play when the heat of the day wore off a bit. Similarly the pool bar was open 4 out of 7 days and closed at 5pm on the days it was open. After it did close, you could still enjoy the pool, but the edge of the pool, the lounges and tables would have empty cans and dirty glasses everywhere left by bar staff before they departed. The whole place felt like an average airbnb (no housekeeping offered) but without the amenities a normal airbnb offers (like cooking appliances) and not a resort. The awkward in-between nature of the accomodation left us feeling let down given our expectation of a "4 star" resort. Considering we chose to stay at a resort, a complimentary shuttle into town would have been good but instead we either had to pay $10pp every trip into town (took around 3-5mins driving) and back or walk 15 minutes in the heat. The only good thing was the staff who were all lovely. I felt bad for a few of them as alot of the issues were not their fault and they did their best to make up for shortcomings, however the hotel really should be delivering better facilities for a 4 star resort experience.

Dear susieb974, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. Regarding your comments about the unit you occupied, as we live in a tropical and wet tropics environment, bugs penetrating the rooms is unfortunate occurrence from time to time and something that we do our best to mitigate however unavoidable. Many are attracted to the corridor lighting which is necessary for safety reasons. Rest assured we have regular pest contractor inspections at the property and the associated treatments. As for the blinds we acknowledge that some light bleed may possibly penetrate the room and for that we sincerely sorry if this affected your stay experience. Regarding your comments around Housekeeping, we do try to be as open and transparent regarding the servicing of rooms. We acknowledge that when you asked for replacement towels, you should have received as requested and for that I sincerely apologise. Whilst not an excuse, the linen company that supplies our region, being Cairns, Palm Cove and Port Douglas has consistently failed to deliver a regular supply of linen to our properties in Far North Queensland. This has been a constant battle for all our properties and the reason being is that they are the only supplier in region and hold the monopoly. We hope that a new supplier may come into our region one day soon but for the time being we have no choice but to endure the limited supply we receive. Sadly, it is not as simple as just switching to another supplier like in a big city. We totally get the frustration and annoyance from our some of our valued guests in not being able to receive linen when requested occasionally, and we sincerely apologise for the inconvenience caused. With our Tennis Court the hours of operation are from 10am until 6pm. As the court does not offer artificial lighting unfortunately it is not possible to extend beyond 6pm. This is for safety reasons. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. I have also addressed your comments with our housekeeping team to ensure that our Public Area’s are looking as good as possible. Referencing us to an AirBNB is somewhat inaccurate however totally appreciate that this is your viewpoint. Port Douglas has a range of shuttle bus operators that will quickly and easily take you into town. Most resorts generally do not offer any form of free shuttle bus transport for guests due to the prohibitive costs involved of operating a vehicle privately. Our location is a short 10-minute walk into the start of Macrossan Street. As we are in the wet season, we are in the hottest part of the year so the heat is something that any visitor to the region will no doubt experience. We do appreciate your kind words regarding our team members, and they do a great job day in day out, so we appreciate you recognising the hard work they do for our valued guests. We are sincerely sorry however that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

Short stay - was OK

Ocena na stronie TripAdvisor 5.0/5

SAGOMIR Opinia zatwierdzona w TripAdvisor

The hotel is not bad. After we checked in and had troubles Kristy / Reception went the extra mile to fix it. We ended up to relocate into an other room. There was no power in the first one, which should have already been detected by housekeeping….. During breakfast we discovered a few issues as well: Coffee machine broken down - no solution, even if there is one behind reception (table service with a coffee could have been offered). The pancake machine run out of dough - solution: put an out of order sign in front…..

Dear SAGOMIR, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one whilst in Port Douglas. We sincerely apologise that you encountered some issues, and I have since shared with our teams to further improve. Thank you for highlighting these points. Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

A relaxing stay

Ocena na stronie TripAdvisor 5.0/5

Sightseer32437731824 Opinia zatwierdzona w TripAdvisor

Relaxing stay! Lovely hotel and brilliant facilities. We loved the stay and staff were really friendly. Excellent breakfast everyday and lots of room NY the pool. Location was ideal for short 15min walk into main town. Would thoroughly recommend the hotel and staff.

Dear Sighseer32437731824, Thank you for sharing your feedback about your recent stay with us and we really appreciate you choosing Port Douglas as your destination of choice for your holiday. We are delighted to read your comments and are so pleased that you had such a great stay experience at Mantra Portsea. We look forward to the opportunity to welcome you again sometime in the future. Best Wishes, Paul Cahill General Manager

Run down poorly maintained.

Ocena na stronie TripAdvisor 1.0/5

Amanda O Opinia zatwierdzona w TripAdvisor

We have just returned from a 5 night stay at Mantra Portsea. Upon arrival the staff were very friendly and helpful. However that’s about where the positives ended for this accommodation. Going into our room it absolutely stank like mouldy washing and it was not clean at all, dead bugs squashed into walls and blinds, mould in the bathroom and dirty windowsills and floors. The furniture was dirty and stained. Our king bed was 2 single beds pushed together and all in all it was disappointing, with terrible bedding. We sucked it up and headed to the pool for a few cocktails, only to find that as soon as 5pm rolls around, no matter how many people are in the pool/at the bar it closes. We then had 2 days in a row of the fire alarm go off at ungodly hours of the morning jolting us awake, then not even an explanation or apology until we brought it up. All in all our holiday to Port Douglas was fantastic however the down side was this accommodation we won’t be staying here again and suggest others look elsewhere. I have now read some recent reviews and it seems quite a common complaint, and the hotel responds to each one with a copy paste reply which is also disappointing to see. For what we paid for our accommodation it was extremely disappointing.

Dear amandaoT9474UG, Thank you for again sharing your feedback through another review platform and we are again sincerely sorry that your experience with us was not as it should have been. Rest assured that review responses are not just copy and paste as you suggest. We take the time to read and review your feedback. We acknowledge that we could have done better. We could have either provided additional cleaning to your room or moved you to another room that was more suitable as we want our guests to be comfortable during their stay with us however if our team are not made aware of any issues with a stay then it is so difficult for us to make things right. I have no doubt that if we were able to have moved you to a different room, then your experience may have been different outcome. I have also passed on your comments to our Housekeeping Manager for further review and explanation. Regarding the fire alarm activation on the early morning of the 6th, this was unfortunately a false alarm. While we cannot control when our fire equipment may activate, we understand that being woken up can be inconvenient. However, these systems are in place to protect our guests and staff in the event of a real emergency. With regards to our Lagoon Pool Bar, as we are now in the Wet Season, the Pool Bar operates on Seasonal Hours from 12pm till 5pm and closed on Sunday and Monday. We are open and transparent regarding this and is displayed on our websites. Unfortunately, due to the low occupancy sustained in November and December, it is not financially viable to maintain longer opening hours. That said, at Reception we also have a fully stocked Lobby Shop fridge available for guests to purchase any beverages, as an alternative. We are again sincerely sorry that your stay with us was not as it should have been. Should you decide to return and allow us an opportunity to make amends one day in the future rest assured we will do all we can to try and restore your faith in us. Kind Regards, Paul Cahill General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 448 Liczba opinii 9.3/10 Lokalizacja
  • 883 Liczba opinii 5.4/10 Pokój
  • 697 Liczba opinii 7.5/10 Obsługa
  • 36 Liczba opinii 4/10 Internet
  • 451 Liczba opinii 2.8/10 Czystość
  • 413 Liczba opinii 8.4/10 basen
  • 375 Liczba opinii 5.1/10 Udogodnienia
  • 333 Liczba opinii 4.3/10 Komfort

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