Mantra Crown Towers 3 stelle

Giudizio clienti (Valutazione ALL) 3.9/5 866 recensioni

Mantra Crown Towers - Image 1
Mantra Crown Towers - Image 2
Mantra Crown Towers - Image 3
Mantra Crown Towers - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Descrizione

I plus dell'hotel

  • Piscina in stile laguna tropicale e piscina riscaldata per bambini

  • A soli 100 m da Surfers Paradise Beach

  • Parcheggio sotterraneo custodito

  • Appartamenti autonomi con balcone privato

  • Palestra in loco per non perdere mai gli allenamenti

Le nostre sistemazioni

Posizione dell'hotel

Mantra Crown Towers

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

Coordinate GPS:-27.995663, 153.428385

Telefono
Fax +61 7 5555 9998

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

3 piscine

Con due piscine all'aperto e una piscina interna riscaldata, ci sono un sacco di occasioni per fare un tuffo. I bambini ameranno la nave da pirata pensata apposta per loro con scivolo d'acqua, spiaggia di sabbia e fontane.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  866 recensioni

Giudizio TripAdvisor  3.8/5  3.291 recensioni

Mixed review

Punteggio Tripadvisor 3.0/5

T S Recensione certificata TripAdvisor

A mixed review. Good and bad. The official photos aren’t quite accurate ! Our 2 bed apartment was in need of a refurb and a jolly good clean (it was grubby and crumbs and rubbish behind the sofa). No cleaning service available unless you are booked for a minimum of 8 nights. Suggest brining laundry detergent to wash your towels etc.

Misleading advertising compared to reality

Punteggio Tripadvisor 2.0/5

Violeta C Recensione certificata TripAdvisor

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

Punteggio Tripadvisor 1.0/5

Matthew H Recensione certificata TripAdvisor

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Où on se sent bien

Punteggio Tripadvisor 4.0/5

michelrR8113PQ Recensione certificata TripAdvisor

Bon emplacement, superbe vue, appartement cosy, personnel d accueil très dévoué et compétent... Sécurité, propreté.... Excellent. Merci

Super Hotel mit perfekter Lage!

Punteggio Tripadvisor 5.0/5

Alicia Z Recensione certificata TripAdvisor

Das Hotel hatte eine super Lage. Man konnte alles zu Fuß erreichen. Die Ausstattung des Apartments hatte alles was man braucht und wir hatten einen tollen Ausblick aufs Meer! Der Check in verlief reibungslos. Der Hoteleigene Pool war auch super zum entspannen!

Dear Alicia, Thank you for the lovely feedback. We trust you had a lovely stay at the hotel. Kind regards

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 617 recensioni 9.4/10 Posizione
  • 1.051 recensioni 5.2/10 Camera
  • 532 recensioni 6.6/10 Servizio
  • 76 recensioni 2.7/10 Internet
  • 523 recensioni 2.3/10 Pulizia
  • 513 recensioni 4.9/10 Servizi
  • 508 recensioni 8.8/10 Piscina
  • 360 recensioni 3.2/10 Atmosfera

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