Peppers Soul - Surfers Paradise 4 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 2.527 recensioni

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Peppers Soul - Surfers Paradise - Image 1
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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Descrizione

I plus dell'hotel

  • Per contattare un consulente per le prenotazioni, chiamare il numero 1300 987 610.

  • Vista diretta sull'oceano

  • Servizio giornaliero, WIFI e parcheggio auto gratuiti

  • Appartamenti di lusso con vista sull'oceano

  • Ristorante pluripremiato: Seaduction

Le nostre sistemazioni

Attico

Suite Presidential Deluxe

  • 9 persone massimo
  • 450 m² / 4843 sq ft
  • Biancheria da letto 2 x Letto/i king size e 2 x Letto singolo/Letti singoli e 1 x Letto/i queen size
  • Vista: Vista sull'oceano/sul mare
  • Più alloggi: Balcone

Posizione dell'hotel

Peppers Soul - Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

Coordinate GPS:-28.001037, 153.430649

Telefono
Fax +61 7 5635 5799

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori

HYDE PARADISO

Questo magnifico ristorante presenta arredi lussuosi con dettagli in pelle e vacchetta e un menu moderno ispirato alla ricchezza di prodotti locali e stagionali, accompagnato da una straordinaria carta di vini locali e internazionali.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  2.527 recensioni

Giudizio TripAdvisor  4.5/5  3.806 recensioni

Room was OK - View amazing though!!

Punteggio Tripadvisor 3.0/5

cheezy59 Recensione certificata TripAdvisor

Absolutely amazing view!!! And very lovely staff!!! However, room was a bit tired (stayed in room 1104) with the furniture def needs replacing, and carpet also as when we walked into our room you nearly tripped or wacked your toe on the metal joining as the carpet had sunk. Over-all comfortable stay but would prob stay at another place based on the room and the price paid!

Hi Cheexy59, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Poor management, poor housekeeping

Punteggio Tripadvisor 1.0/5

FrequentFlier632809 Recensione certificata TripAdvisor

Stayed for 6 nights, House keeping only happened twice. We had to constantly request house keeping but kept getting “missed” House keeping itself only change towels and made the bed. 4th night the bed was re-made with stained sheets even though we requested a new sheets and vacum we are a longer-than-normal stay. Reception confirmed but nothing happened. Poor and lack of care. Lifts took 20mins to come and family got trapped inside one lift and was forced to get out on level 32 construction zone full of debris and dust. Organizing fitout works during school holiday was poor management, having 2 out of 3 lifts offline was incredibly poor foresight. Waiting and being trapped was no a good experience for the family. Will not be booking nor recommending this hotel again.

Dear FrequentFlier632809, Thank you for taking the time to share your recent experience at Peppers Soul. We sincerely apologize for the disappointment and frustration you encountered during your visit. Your feedback is invaluable to us as it helps us identify areas where we need to improve our services. We deeply regret that the level of housekeeping service you received fell short of both our and your expectations. It is unacceptable that your requests for housekeeping were overlooked and that the service provided was minimal. Furthermore, the incident with the stained sheets on the fourth night is inexcusable, and we understand how this oversight could have impacted your comfort and overall satisfaction. We will be addressing these issues with our housekeeping team to ensure that such lapses in service do not occur in the future. Additionally, we are truly sorry for the inconvenience and distress caused by the malfunctioning lifts during your stay. Your safety and comfort are of the utmost importance to us, and we deeply regret that you experienced such difficulties. We acknowledge that the decision to conduct fit-out works during a school holiday period was not ideal and apologize for any inconvenience this may have caused, we have added to all our booking channels and advise all third-party agents. We will be reviewing our maintenance schedules and procedures to prevent similar incidents from happening again. We understand your decision not to book with us in the future, but we hope you will reconsider, as we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay. Once again, thank you for bringing these issues to our attention. We assure you that your feedback will not be taken lightly, and we will do everything in our power to address the concerns you raised. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to reach out to us directly. Warm regards, Ian Charlton General Manager

The best beach/sea view on the Gold Coast

Punteggio Tripadvisor 5.0/5

David C Recensione certificata TripAdvisor

At Peppers Soul Surfers Paradise, we stayed on the 55th floor. The best beach/sea view on the Gold Coast, great rooms, and great staff. Highly recommended. Walk to the shops, catch the tram to Pacific Fair, restaurants, etc., and the theme parks are a short drive away.

Hi DavidcB8147EX, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

差

Punteggio Tripadvisor 1.0/5

jiajiang z In famiglia - Recensione certificata TripAdvisor

综合服务需要提高，东西丢在酒店，发邮件也不回，效率很差,床的舒适度不是很高，房间清洁也没有那么及时，床上用品很破

ottima posizione e ottima camera

Giudizio clienti 4.5/5

Anonimo Coppie - Avvisi confermati di ALL

tutto estremamente bello, si deve migliorare la situazione parcheggio perché é condivisa con varie realtà legate al complesso edificio

Good Morning Maurizio, We hope you had a wonderful stay, thank you for providing your feedback, I have passed this on to the management team. We look forward to welcoming you back Kind Regards Jonathan Brown Assistant Manager Peppers Soul Surfers Paradise

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.070 recensioni 9.7/10 Posizione
  • 1.713 recensioni 7.7/10 Camera
  • 1.156 recensioni 7.4/10 Servizio
  • 30 recensioni 3.2/10 Internet
  • 526 recensioni 4.6/10 Pulizia
  • 257 recensioni 7.1/10 Atmosfera
  • 141 recensioni 6.1/10 Colazione

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