Mantra Sun City Resort 3 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 1.326 recensioni

Mantra Sun City Resort - Image 1
Mantra Sun City Resort - Image 2
Mantra Sun City Resort - Image 3
Mantra Sun City Resort - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

Descrizione

I plus dell'hotel

  • Ampia sistemazione in stile appartamento, ideale per grandi gruppi

  • Piscine, sauna e bagno turco per rinfrescarsi o riscaldarsi

  • Scivoli d'acqua nelle piscine per divertirsi e vivere un'avventura

  • Tre piscine distinte (interne ed esterne)

  • A 25 minuti d'auto dai parchi a tema locali

Le nostre sistemazioni

Camera

Camera hotel

  • 2 persone massimo
  • 38 m² / 409 sq ft
  • Biancheria da letto 1 x Letti componibili
  • Più alloggi: Balcone

Posizione dell'hotel

Mantra Sun City Resort

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

Coordinate GPS:-27.992667, 153.428728

Telefono
Fax +61 7 5584 6666

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  1.326 recensioni

Giudizio TripAdvisor  4.0/5  3.219 recensioni

Lovely Hotel

Punteggio Tripadvisor 5.0/5

Sandra W Recensione certificata TripAdvisor

Had the best stay at this lovely hotel. Something for everyone. Bed was extremely comfortable, Views were stunning . Pools and spa's are beautiful. Staff very helpful and friendly. Will be definitely staying here again. ONLY negative, No lunches or dinners in the restaurant.

Dear Sandra, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Punteggio Tripadvisor 3.0/5

ThelmaDube Viaggio con amici - Recensione certificata TripAdvisor

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

Dear Thelma. Thank you for taking the time to tell us about your experience at Mantra Sun City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

BEWARE - HOTEL ROOMs

Punteggio Tripadvisor 1.0/5

Road57803693660 Recensione certificata TripAdvisor

BEWARE - Hotel Rooms not as advertised, Hotel Rooms not per picture, Hotel Rooms badly in need of repair. Recommendation, don't book HOTEL ROOMs Difficulty resolving this with reception staff. Eventually addressed only after threatening escalation to Mantra CEO

Dear Guest, Thank you for taking the time to tell us about your experience at Mantra Sun City I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Do not stay in room 1806

Punteggio Tripadvisor 2.0/5

Jaxson S In famiglia - Recensione certificata TripAdvisor

The Hotel room was very dirty walls were mouldy, lights were not bright and the blinds were so old and dirty they ripped at the top. That was room 1806 But the pool was good and the Breakfast was good and there lots of Lizards near the pool. TRY TO FIND A OTHER HOTEL.

Good afternoon Jaxson S, Thank you for taking the time to leave us your feedback about your experience at Mantra Sun City Resort. To read about your recent experience, it is disappointing to know that it wasn't up to your expectations, and it seems that it fell far short of our usual high standards. Please be assured that i will share your feedback with the team to ensure we can provide a higher level of service to all our valued guests. Kind Regards Geri Mikaere Assistant Manager

距離主街有段路程，但是風景很棒

Punteggio Tripadvisor 5.0/5

YahanRyu Recensione certificata TripAdvisor

地點在Surfer paradise的邊緣，從最主要的Cavil Ave走到旅館有大約需要15分鐘，兩站輕軌站的距離，但是旅館的後門就是輕軌站，累了不想走也可以搭輕軌。房間很大，風景很好，工作人員友善，每天的早餐樣式都一樣，味道中等，如果下次再入住，我應該不會選擇添加這個選項。整體的氣氛很好，划水道也很有趣，但泳池的磁磚很鋒利，我老公的手被刮到傷口有點深，所以流了很多血，救生員有過來緊急止血，這方面可能要注意一下。

Dear YahanRyu, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards, Mantra Sun City Team

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 656 recensioni 9.5/10 Posizione
  • 1.107 recensioni 6.7/10 Camera
  • 640 recensioni 7.3/10 Servizio
  • 49 recensioni 5/10 Internet
  • 425 recensioni 8.6/10 Piscina
  • 419 recensioni 4.9/10 Pulizia
  • 167 recensioni 4.2/10 Colazione
  • 155 recensioni 2.7/10 Cibo

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