Mantra on Sydney Airport 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 2,470 أراء

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Mantra on Sydney Airport - Image 1
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3 Ross Smith Avenue, 2020 MASCOT, Australia

الوصف

خدمات الفندق الإضافية

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Uninterrupted views of the runway from one side of the hotel.

  • Shuttle available for pick-up & drop-off at intl & domestic terminals - additional cost

  • Our hotel's restaurant is open daily for a buffet breakfast and also serves an A La Carte Menu

الإقامات المتوفرة لدينا

احجز في هذا الفندق
الغرفة 1

موقع الفندق

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

نظام تحديد المواقع العالمي (GPS):-33.932831, 151.186755

الهاتف
فاكس +61 2 8398 0730

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • فندق خالٍ تمامًا من التدخين

ON SITE RESTAURANT

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  2,470 أراء

تقييم TripAdvisor  3.9/5  610 أراء

Nice location poor aircon

ملاحظة Tripadvisor 1.0/5

Lee H المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Dear Lee, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent stay did not meet your expectations, and I want to sincerely apologize for the discomfort and inconvenience you experienced. We understand how important a comfortable room temperature and a quiet environment are for a restful night’s sleep. It’s disappointing to hear that the air conditioning system in both rooms was not functioning properly and that our team was unable to resolve this during your stay. I will personally follow up with our maintenance team to ensure this issue is addressed immediately. I also regret that we were unable to offer a more suitable solution at the time, especially after your move from an airport-view room. While we do our best to ensure guests receive the room type, they’ve paid for, we understand your frustration at not receiving a refund or acknowledgment for this change. This will be reviewed internally so we can better support our guests in similar situations in the future. Lastly, I’m particularly sorry to hear that your concerns were not met with the level of care and attention they deserved during check-out. This is not the standard of service we strive to provide. Please know your comments have been taken seriously, and we are taking steps to ensure improvements are made. If you’re open to it, I would welcome the opportunity to discuss your experience further and personally assist with any future stay. We’d love a chance to provide the experience you were expecting. Kind regards, Shaheen Dipa Assistant Manager

Small room and very disappointing restaurant

ملاحظة Tripadvisor 3.0/5

phildally57 Couples - تقييم TripAdvisor المعتمد

Dear Phil dally, Thank you for sharing your feedback following your recent stay with us. While I’m glad to hear you found the bed comfortable and appreciated the convenience of our location, I’m truly sorry that the rest of your experience fell short of expectations. We understand how important a relaxing and enjoyable meal is—especially when travelling—and I sincerely apologize that your dining experience did not reflect the quality we aim to deliver. Your comments regarding the fish dish and salad presentation have been shared with our Head Chef for immediate review and follow-up with the kitchen team. Regarding the room size, all of our rooms are indeed compact, as clearly displayed on our website with accurate descriptions and photos. We aim to be transparent about what guests can expect, especially given our location near the airport where space is at a premium. While they are designed to be efficient and comfortable for short stays. We genuinely appreciate your honest feedback—it helps us identify areas for improvement, and we take it seriously. I’m sorry we didn’t meet the standard you’ve experienced at other airport hotels, and I hope you’ll give us the opportunity to provide a much better experience in the future. Kind regards, Shaheen Dipa Assistant Manager

The worst hotel in Australia

ملاحظة Tripadvisor 1.0/5

Joel R تقييم TripAdvisor المعتمد

Dear Gjoelr, Thank you for taking the time to share your experience, though I’m truly sorry to hear how disappointing your unexpected stay with us was. We completely understand how frustrating it can be to have travel plans disrupted and to find yourself in a hotel not of your choosing. That said, we’re deeply sorry that your time with us left such a negative impression—from the comfort of the room to the dining experience and Wi-Fi reliability. Your comments have been taken seriously and shared with the relevant teams, particularly in regard to noise, bedding quality, service in the restaurant, and the value of the food credit provided. We strive to offer a welcoming and comfortable experience for every guest, and it’s clear we fell short in your case. While it’s disappointing to hear this has affected your view of not just our hotel, but of Accor properties more broadly, we do appreciate your honesty. Feedback like yours helps us identify where improvements are most needed. If there's anything further, you'd like to share, or if you're open to discussing your experience in more detail, please don’t hesitate to reach out directly. We truly regret that your stay was so unsatisfactory and wish you better travel experiences ahead. Warm regards, Shaheen Dipa Assistant Manager

Bad experience at Mantra Sydney Airport

ملاحظة Tripadvisor 1.0/5

genevieves935 تقييم TripAdvisor المعتمد

Dear Genevieves, Thank you for taking the time to provide your detailed feedback. I’m genuinely sorry to hear about the issues you and your colleagues experienced during your recent stay with us. We sincerely apologize for the room allocation error and any confusion caused around your booking. While our intention is never to dispute what a guest has booked, it’s clear that this situation was not handled as it should have been. You deserved a better level of communication and service at the front desk, and I will personally follow up with the team to ensure that a more guest-focused approach is taken in situations like this. I also regret that your colleague received a room that did not meet cleanliness standards, and I completely understand how this, along with your experience, would impact your perception of our hotel. Please rest assured that we are addressing this internally with both our housekeeping and front office teams to prevent similar situations from happening again. We respect your decision to stay elsewhere for the remainder of your trip, though we’re truly disappointed to have lost your confidence. Our goal is always to provide a reliable, welcoming, and comfortable experience—especially for our valued corporate and frequent travelers—and I regret that we fell short this time. Your feedback is being taken seriously and used constructively to improve our service. Should your travels ever bring you back to the area, we’d appreciate the opportunity to welcome you again and provide the stay you expected from the start. Warm regards, Shaheen Dipa Assistant Manager

Late flight accomodation

ملاحظة Tripadvisor 3.0/5

cb945 تقييم TripAdvisor المعتمد

Dear Bickley, Thank you for taking the time to share such a detailed and balanced review of your stay. We’re really glad to hear that you enjoyed the room, found the bed comfortable, and that check-in and check-out were smooth overall. It’s especially great to know you had such a positive dining experience—your kind words about the food and service will definitely be shared with our kitchen and restaurant teams. That burger praise will go down a treat! That said, I want to sincerely apologies for the confusion regarding room service. You're absolutely right—our website does state 24/7 room service availability, and we’ll be following up internally to ensure our offerings and communications are consistent across all platforms. I also understand your frustration during check-in, and I’ll share your feedback with our front desk team as a reminder of the importance of attentive, guest-focused service at all times. As for the bathroom, we appreciate you pointing out the cleanliness issue. That’s certainly not the standard we aim for, and we’ll be addressing it directly with our housekeeping team to ensure better attention to detail. We truly appreciate your honest feedback—it helps us improve and refine the guest experience. While we understand you may try other options next time, we do hope to have the chance to welcome you back and show you the improvements we’ve made. Warm regards, Shaheen Dipa Assistant Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 959 أراء 8.8/10 الموقع
  • 1,356 أراء 7.1/10 الغرفة
  • 1,309 أراء 7.8/10 الخدمة
  • 22 أراء 5.1/10 إنترنت
  • 721 أراء 8.2/10 المطاعم
  • 601 أراء 6.1/10 مستوى النظافة
  • 223 أراء 7.3/10 الإفطار
  • 8 أراء 0/10 مرافق رياضية / صحية

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.