Breakfree Diamond Бич 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 382

Breakfree Diamond Бич - Image 1
Breakfree Diamond Бич - Image 2
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10 16 Alexandra Avenue, 4218 БРОДБИЧ, Австралия

Описание

Особенности отеля

  • 100 м до пляжа

  • 500 м до торгового центра Pacific Fair

  • Остановки общественного транспорта в 50 м

  • Рядом с ресторанами и кафе района Бродбич

  • Whip up an alfresco lunch at the shaded BBQ area

Наши номера

Расположение отеля

Breakfree Diamond Бич

10 16 Alexandra Avenue
4218 БРОДБИЧ
Австралия

GPS:-28.036189, 153.434223

Телефон
Факс +61 7 5570 2222

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

Бассейн

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 382

Рейтинг TripAdvisor  3.9/5  Отзывов: 1 824

Missing door in a bathroom

Примечание: Tripadvisor 1.0/5

avisaurea Реальные отзывы TripAdvisor

We booked a 2-bedroom, 2-bathroom apartment at Diamond Beach Resort, paying around $500 per night, expecting a basic level of comfort and privacy. On arrival, we were shocked to discover that the main bathroom in Apartment 143 was completely unusable — it had no door at all. The door had been entirely removed, making the bathroom impractical and unacceptable for a family or group stay. We raised this issue immediately at reception, however no solution was offered. Our request to be moved to a different apartment was declined, despite the apartment clearly not meeting minimum expectations for a paid two-bathroom accommodation. The second bathroom did have a door, but unfortunately the lock was broken, which again compromised privacy. Charging premium rates for apartments that are outdated and fail basic functional requirements is not acceptable. A bathroom without a door is not a minor issue — it renders the apartment unsuitable for its advertised purpose. This stay was extremely disappointing, and I would not recommend booking here unless management addresses these fundamental maintenance and quality issues.

A pleasant surprise.

Примечание: Tripadvisor 5.0/5

Christine P Реальные отзывы TripAdvisor

Our family had an excellent stay at Breakfree Diamond Beach. Initially we had some reservations after reading recent reviews but our 3 bedroom apartment was renovated, modern, spacious and well equipped. The grounds and pools were very attractive and great for children. The reception staff were helpful and the location was a short walk to the beach and Pacific Fair. This is an older resort but we booked directly with the resort as apartments in their letting pool have been renovated and ours was lovely with expensive appliances. A very nice stay and recommended for families.

Dirty and disgusting

Примечание: Tripadvisor 1.0/5

Frida L Реальные отзывы TripAdvisor

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Примечание: Tripadvisor 1.0/5

Victoria O Реальные отзывы TripAdvisor

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

Awesome resort

Примечание: Tripadvisor 4.0/5

Dream_xo Семьи - Реальные отзывы TripAdvisor

We loved our stay at Breakfree Diamond Beach. The room and pools were beautiful. We were poolside so just went through the balcony gate to the pool area. There are three pools, cold, warm, and a couple of warmer spas so you can find the perfect temperature. They do a wonderful job keeping the gardens and pools clean. We had a fabulous time swimming every day. Proximity to the beach was great. The staff at reception were super helpful and friendly. The midstay room service changed the towels and sheets but didn’t seem to clean anything so the floor and bathroom felt a bit dirty by the end of our stay. Overall we had a lovely stay and would go back.

Dear Dream_xo We very much appreciate your comments regarding your stay at BreakFree Diamond Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darryl Barker General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 242 Отзывов 9.6/10 Расположение
  • 324 Отзывов 6.2/10 Номер
  • 128 Отзывов 7.9/10 Сервис
  • 15 Отзывов 7.1/10 Интернет
  • 215 Отзывов 9.6/10 Бассейн
  • 166 Отзывов 7.2/10 Удобства
  • 148 Отзывов 4.1/10 Чистота

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